Auvik Network Management (ANM) Reviews

We initially got Auvik to monitor our network devices and equipment mainly for outages and that sort of issue. We have integrated its alert system and email-to-text solution from a local New Zealand telecommunications provider so that our IT staff can get text alerts to their phones. It's quite handy because you're not constantly monitoring your email. So for our different alerts, we get texts now as well as part of that. It might be on the weekend or something like that, and you're not sitting there monitoring your emails, so texts are a bit easier for our on-call IT person to get a text, and then they can check out what's going on.

One of Auvik's services we use is TrafficInsights. It's reasonably new and wasn't around when we first got it. We can feed all the logs into there to see what connections are going and where things are connecting to the environment. It's pretty useful from a security perspective. For example, you can search and see when a specific IP address might have come into your environment if you need it to do an audit or a review. We generally use it for audits or checking where certain things are connecting from around the world. It's a good security feature we can use when we're worried about a device talking to a particular IP address. We can see how long it may have been talking to that. We haven't actually used it for network bandwidth as such.

Auvik also acts as a config register, connecting and pulling the configurations of switches. It's good to have that stored there. If we need to restore or roll back to a particular config, those are saved somewhere else in addition to saving it manually before we make changes.

Auvik has definitely saved us time. You don't have to go to a room somewhere and figure out what's under what. It's scanned, so it shows you everything, including what interfaces are hooked into what devices. If you didn't have that, you'd need to go into a room to look at a fizzled connection and find where it plugs into. Auvik has decreased our average time-to-resolution. For example, if we have an internet outage in our office. In that case, it shows that an internet connection has gone offline and tells us when we've got a failover internet circuit with different providers. 

In the past, we wouldn't have even been notified if we swapped over to one of the other internet connections. When troubleshooting, we know right away when something isn't working or hasn't come up online. We can see which connection is active or current and which is offline. I can't say precisely how much time we've saved using Auvik, but from a year's perspective, I've probably saved a couple of weeks' worth of time. It's reduced the amount of time I spend manually performing tasks like documentation, mapping things out, and troubleshooting. Auvik's features help us address issues before they become a problem for our users. For example, we have a resource usage alert that pops up when there's a sudden increase so we can jump on it. We can stop a non-essential service from taking up a lot of resources and could potentially freeze the server or device. It saves a lot of time addressing the issue after the fact while preventing potential impacts and outages.

It includes automated out-of-the-box device configuration backups for most things, including most generic Cisco functionalities. These have also saved us time. Before I joined the company, they had a separate service for that. They were paying for something else on top of other solutions. Having that all in the one system saves time as well. You don't have to worry about doing it manually. When we make changes to devices, it automatically rolls over to the next one. You can have a log of the dates and times when it changed, and you can set up notifications for when the configuration changes. You can investigate if it changes when it shouldn't have. Without that, you wouldn't even know it has changed without looking at it, but then I don't think you would anyway.

Our team is pretty small. We only have a small IT shop within our business, but we still have our services with Auvik. It makes it easier for them to fix problems quickly without trolling around and finding other documentation. They can jump in there and see the alerts on that map, giving a bit more information. It saves the rest of the team from constantly having to look at the networking.

Auvik is easy to use and provides us with an abundance of information. It can show what devices are connected to the network and the specific interface that it's connected to, saving us a lot of time. It's helpful if you're trying to troubleshoot and the documentation isn't a hundred percent up to date, like if you take over from someone else, and there's no documentation about how a specific device connects. If it's in Auvik and the network is set up, you can jump in there and find what it's connected to. It even maps it out for you in a pretty little diagram at the top. 

It's comprehensive. You load up a network, and it picks up pretty much everything. That makes it easier to use without having to do too much pumping. In terms of discovery, we only use it for certain things, such as our network gear and our servers. It picks up everything. You do have to do a bit of filtering and some tie-up to make sure you're not seeing stuff you don't want for your specific use case, but that comes down to what different people use it.

Auvik is constantly scanning automatically in the background, and if there's a new device in the network, it'll pick it up. You have to make sure that you have credentials or the right port sector so it can pull the correct information. It may be able to see the device, but it may not necessarily get the information from it.

TrafficInsights has helped us identify and troubleshoot performance issues. When we're doing maintenance, you can monitor it live and ensure that the performance isn't being affected too much. If it is, we can pause and decide to reschedule when there's not so much going on. With TrafficInsights, we can view the information and do something with it. In the past, we couldn't easily find that information. We'd have to dig through individual policies or logs, like on a firewall, for example, whereas it's now all in one place. That made it easier to be able to view that rather than clicking and moving between multiple places.

Auvik could have better compatibility with more devices. The devices that we're using are essential within our network infrastructure. It would be great to access the full range of features that some of the other ones do, such as the device configuration backups and the configuration change alert. But there are always new devices coming out, so they have to work through getting the compatibility in the first place.

It makes too many attempts to connect to devices when it's online. You want real-time alerting and that sort of thing, so it has a lot of active connections going on behind the scenes. It creates quite a bit of talk on the network when it's connecting to a device. When it's trying to connect to one for the first time, it tries all the credentials you have saved within your credential library, and that isn't always ideal. If you're on the device, you can see that there have been a lot of failed login attempts because it's just trying another credential that it shouldn't use.

We've been using Auvik for about a year and a half.

When we need Auvik, it's there. There is quite a lot of maintenance that goes on behind the scenes. We get alerts when Auvik is unavailable due to maintenance, but that's also a good thing in cybersecurity threat environments these days. Being in IT ourselves, we know how important that is. 

It's simple to scale up because you can add a whole network or office environment into it quickly. If you don't need it anymore, you can delete it. It's very scalable.

I would rate Auvik support eight out of 10. I've opened a couple of support tickets when we've needed certain things. They respond pretty quickly. We've also had chats with them throughout the setup process. The account managers have helped us get questions answered or pointed us in the right direction.

Positive

Before I joined the company, they had a PRTG system, which is similar in terms of the overall goal. But I had Auvik, which is a lot easier. It's all there. As long as you've got the network and a user to connect to something, then you're basically on your way, and you don't need to do much with the collectors either, which is the thing that talks and you install it and make sure it can talk to the right places on the network. You pretty much let it do its own thing. 

Ease of use and functionality were probably the main things that made us switch. PRTG is a product that requires you to set up a lot of things manually. There wasn't specific device compatibility. It was just standards, whether it was the way a device connected or the protocols through which it is connected to the device to pull the information. Auvik sets things up and has specific compatibilities with devices and a much nicer view to see the information that the old product didn't have.

Setting up Auvik is straightforward. It has decent documentation and specific instructions on how to configure it to work with compatible devices. You're not trying to follow some document for a completely different device and apply it to your device. There's lots of information to use to help you with that configuration process as well.

I can't say precisely how long it took to set up, but you can get a whole network mapped out pretty quickly. I've set up a few offices around the country. It took me a couple of hours to get everything fully monitored and plug the information in. To set it up, all you do is check a network, scan, and get some credentials. That takes less than an hour. Then you're just waiting for the information to start going in. With other products, you sometimes don't even know where to start, to be honest. If I were trying to do the same thing on another solution, I might end up spending an extra day on it for the same sort of setup, whether that's a whole office environment or setting it up from scratch.

We did the implementation ourselves. In the first year, there was a local reseller who sold it to us, but they didn't help us implement it. We have a four-person team for everything, so we take turns doing different things. In terms of maintenance, there isn't a lot we need to do on our side. Once we've got it set up and doing what we need, then there isn't a considerable amount. The only time we need to perform any maintenance is when we're setting up new equipment. On the other side, Auvik does its maintenance. So we'll get emails about them completing maintenance and the service availability and that sort of thing.

It's hard for me to estimate the return because I don't know what that service costs, but Auvik has replaced the separate service we formerly used for device configuration as well as our old network monitoring solution. I don't know the difference in cost between Auvik and our old solution, but Auvik saves a lot of time, and time is money. 

I'd say Auvik's price is reasonable. I don't know how much we paid for the old one, so I can't compare the two. But I think it's a good value, considering all the time saved and the information you can get from it. The license is billed according to the number of network devices. It bills you based on a few specific types of devices, like switches, routers, and other network devices. We're not even using all of our device allotment at the moment. I think Windows servers and machines and that sort of thing aren't counted as part of that licensing. We aren't charged for servers, I believe. We have a virtual environment, so all of our servers and virtual machines within that aren't part of that licensing scheme.

I think they were looking at about three solutions at the same time. They did a few trials a couple of years back. I can't remember which ones. I think there was a Solomon solution. They decided to go with Auvik because of all the information it displays and the ease of use. 

I'd probably give Auvik an eight out of 10 at the moment. We're still waiting for them to become compatible with all of our devices. If they had that compatibility, I'd probably rate it nine or 10. For those thinking about adopting Auvik, I would say go for it. 

My advice is to put time into setting up the alerts because that's one of the best parts about it. If you have those alerts set up, it's going to save you a lot of time. You don't even need to go into Auvik to investigate. With that notification, the process comes a behind-the-scenes method for resolving those alerts. You should have a plan so your IT team knows what to do when one of those alerts is triggered.

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

I've used Auvik since December of last year (2023).

It's a stable solution. I haven't had an issue with it.

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

We haven't had to open up any cases with customer support. 

We weren't using any specific solution before this product.

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

The solution is fairly priced. 

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

We have used Auvik for nearly six years.

Auvik is stable. We haven't had any problems. 

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

We use Auvik Network Management to detect devices on our network.

We implemented Auvik Network Management to gain the exact visibility I needed. This allows us to see devices on the network that might not be company-issued laptops, or even managed devices at all, such as unauthorized routers or access points plugged in by employees.

The UI is easy to use. There are a lot of different menus but they are not difficult to navigate.

While Auvik's network map excels at linking most devices, some manual adjustments may be necessary depending on the situation. This could include scenarios where the map struggles to identify which devices are connected to specific switch ports.

Auvik's network map provides as close to real-time visibility as we can get.

We saw the benefits of Auvik immediately after everything was set up.

The most valuable feature is device discovery through SNMP. This allows the tool to automatically gather detailed information about connected devices. For instance, it can identify a printer and determine if it's low on ink, out of paper, or experiencing a jam.

Auvik's network map, while helpful, could benefit from improved clarity. Currently, the amount of information displayed can become overwhelming. Zooming out provides a wide view of all devices, but compromises detail. Conversely, zooming in allows for closer inspection of specific devices, but sacrifices the overall network layout. This clutter makes it difficult to find a balance between seeing everything and seeing things clearly.

I have been using Auvik Network Management for three months.

Auvik Network Management is stable. We have not had any lagging or downtime issues.

Auvik Network Management is highly scalable.

The initial deployment was straightforward. I completed the deployment myself by following the easy-to-follow setup guide. The deployment took one hour to complete.

Auvik tends to be on the pricier side. Unlike some competitors who charge per site, they bill based on the number of devices they discover on our network. This per-device pricing can lead to costs quickly adding up for larger networks.

We evaluated one other solution, but Auvik had more features and was easier to use. The platform layout, overall functionality, and detail stood out with Auvik.

I would rate Auvik Network Management seven out of ten.

No maintenance is required from our end.

I would recommend Auvik Network Management to others.

For a smoother and faster setup, Auvik users should have a good understanding of their network devices beforehand. This includes identifying firewalls, switches, and access points. Preconfiguring SNMP on these devices would be particularly beneficial.

We use Auvik to create a graphical representation of our network. It's easier to trace issues when we know what's connected at a glance. Auvik gives us alerts when a device goes offline, and we use Auvik to identify the place in the network path where the issue lies. Was it a core switch? A downstream switch? Was it not a switch at all?

Auvik makes troubleshooting more manageable and the workflow smoother. When troubleshooting an outage or a node that went down, we can immediately identify the problem. It reduces the time we spend troubleshooting, allowing us to spend more time on other tasks, which is a roundabout way of saying it makes us more efficient. I'd estimate that it reduces the time we spend on these tasks by about 30 percent. 

Troubleshooting is just like anything else. You always focus on the tools you use the most or the ones that are the most effective. Auvik is one of the top two we use for specific issues, namely network outages or known downs.

Auvik improves our visibility into your remote and distributed networks. It provides quick visualization, so we don't need to log into any individual switches. We can do everything through Auvik, especially port tracing. We need to see what device is connected to which port. This can be easily done within Auvik.

It also helps us delegate tasks within our IT team. As soon as we locate where an outage lies, we can instantly determine whether it needs to go to a low-level technician or a higher one based on what we see on the network map or alert that Auvik triggers.

It doesn't automatically keep our network inventories up to date because we still need to enable SNMP on the device. But once it's in the inventory, it's easy to manage with the existing devices we already have.

A cloud-based solution reduces our hardware costs because we don't need to deploy a VM for monitoring. Also, we're a managed service provider, so we would have to have an on-prem solution for each client, which would be cost-prohibitive.

I like Auvik's alerts. We can configure the alerts for a specific timeframe, i.e., we can set it to alert us when devices have been offline for a specific amount of minutes. If a device or port is flapping, we can ignore it or allow only the first alert to come in and mute the subsequent alerts.

The monitoring and management are quite straightforward. I rate it nine out of 10 for intuitiveness. During onboarding, we went through how to set everything up. It's a set-it-and-forget-it solution, and we can use templates to move forward with other devices that we add based on our documentation.

Auvik is one of our go-to solutions, depending on the issue. If we see a device go down, we usually get an alert from Auvik or our RMM solution. Auvik lets us trace graphically to know where the issue could lie, reducing the amount of troubleshooting we have to do.

It's a single platform but isn't integrated with anything besides our PSA. I don't think it needs to integrate with anything else other than our ticketing solution. 

Auvik could be more customizable. Also, the network map isn't as clear as it could be. I don't know if it's even possible, but it would be nice if Auvik could pick up on dumb switches. I don't know if that's possible based on SNMP, but if they can figure out a way to do that, it would make our life much easier.

Our organization has been using Auvik for about a year.

We've never had any downtime outside of their regular maintenance windows. They always notify us in advance when there will be maintenance. Even when they're down for maintenance, it's after hours, so we don't notice. 

Scaling Auvik is pretty simple. We just activate SNMP, put the credentials in devices, and we're set once the Auvik collectors are in place.

I'd rate Auvik support seven out of 10. We haven't needed to reach out to them much. I can only recall around three or four times in the past year that we contacted them. They've been pretty good. We have only used web-based support, not phone support. 

Neutral

We were using Nagios, but it was getting too pricey. Nagios also provided more information than we needed. Auvik provides SNMP, which is fine for our purposes. With Nagios, we had to install agents on each node to recognize it. If we could activate SNMP, we'd get more reporting from Nagios when we install the agent, but it wasn't intuitive how to do that. 

Once it was slotted in place, there wasn't much of a learning curve at all, so we saw an ROI right away.

We looked at Zabbix. Zabbix had a free tier, but it had absolutely no support. We went with Auvik because of their support.

I rate Auvik nine out of 10. If you want simplicity, Auvik is probably the way to go.

Zabbix has a free tool, but their paid solution is actually quite expensive.

We use the solution for networking. If a router or a switch is down, we can look that up very quickly in Auvik Network Management, and then diagnose the problem.

Auvik has a lot of conventions or online meetings where we are explained how a new feature works. We don't need to figure it out ourselves, which saves us a lot of time to know what exactly we need to do to find a specific problem or switch.

Auvik Network Management really helps with the overview of every switch or router in a location. We tried other programs, but they just didn't work the same as Auvik.

Auvik provides an intuitive interface that is quite easy to navigate. It helps a lot because I can quickly diagnose the problem, which saves me a lot of time and a lot of money for the client.

It has empowered our entry-level technicians to solve more tickets on their own. Managers only need to explain the solution once, and then everybody understands how it works. Auvik is a time saver and money saver for everybody. The solution is easy to navigate.

Auvik has helped to decrease our mean time to resolution by five to ten minutes per problem.

The time-to-value is a lot better than that of other solutions. It took about a month from the time of deployment of Auvik for us to realize the time-to-value benefits.

Critical devices in our network are monitored by Auvik at no charge. This free monitoring is important to us because it shows that Auvik cares about us. We can know for sure that if we have a month that doesn't go very well, the critical devices will still be okay.

Auvik allows us to spend less time on the solution's setup and maintenance. It saves a lot of time because the solution's setup is easy. It doesn't require a lot of steps, and you can explain it to an apprentice very easily, which saves much time. We used the time saved to ensure that all the smaller problems were also addressed. We could use the time we saved to ask the clients what they think about this new setup.

The solution's loading time could be improved because when you click on a switch, it usually takes some time before it has everything loaded.

I have been using Auvik Network Management for almost one year.

We haven’t faced any issues with the solution’s stability.

Auvik Network Management is a scalable solution. About ten users use the solution in our organization, and it has about 280 endpoints.

The technical support team's response time is great. Problems are solved very fast, with no long waiting time.

Positive

We previously used Domotz but switched to Auvik Network Management because Domotz didn't have many features. Auvik Network Management's strength is its ease of usability. Auvik's disadvantage is that it sometimes takes a lot of time to load. The solution's setup is very easy, making the loading time acceptable most of the time because you can save a lot of time elsewhere.

Auvik's network map and dashboard usually give us a real-time picture of our network. However, it sometimes takes a long time to load. If I want to look up something, it needs some time to process, which can be frustrating at some point. It's not difficult to use the network map and dashboard to gain real-time visibility into our network, but it sometimes has a waiting time.

We use the SaaS version of the solution. The solution requires almost no maintenance, which saves us time. We have the solution deployed across multiple locations. I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

We're an MSP. We're pretty much monitoring our client's network. 

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

I've been using the solution for somewhere around two years.

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

Positive

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

I was able to negotiate the price. The list price is pretty unaffordable. 

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

We use it for managing our inventory of assets and for receiving timely alerts from our servers.

Auvik's user interface, interactivity, and ease of use are at an average level.

Its network map and dashboard offer a real-time representation of our network. However, it tends to be quite cluttered.

It enables us to reduce the time spent on setup, maintenance, and issue resolution.

The most valuable features include the inventory management and alerting capabilities.

There is room for improvement in the reporting aspect. Specifically, we would like to receive notifications when individual drives reach full capacity. However, the current system aggregates information for all drives on a server, making it challenging for us. Obtaining comprehensive hardware information from both PCs and servers is also proving to be difficult.

I have been using it for a year and a half.

I would rate its stability capabilities eight out of ten

I would rate its scalability abilities seven out of ten.

Their technical support has been effective, with readily available assistance and help to address issues. Occasionally, the drawback lies in the response that certain features may not be available at the moment, with assurances that they are actively working on it. I would rate it eight out of ten.

Positive

We used Datadog for reporting in the past. We transitioned to Auvik because it provides both functionalities we require at a cost-effective price, combining two essential features into one product. 

Configuring Datadog is more challenging, yet it yields superior reports. On the contrary, Auvik is easier to set up, but its reports are not as comprehensive.

The initial setup was fairly simple.

The deployment time was approximately three or four hours, with assistance from an Auvik representative during the process. Solely, I handled the responsibility from our end. It doesn't necessitate much maintenance.

We recognized its value almost immediately upon deploying it.

The pricing is favorable.

I recommend others have a clearer vision of their goals and assess how well it aligns with their intentions before opting for it. I've spent some time exploring the reporting features, and it falls short of providing all the necessary reports and alerts. Additionally, there are numerous configurations spread across various places, which can be challenging to manage. Overall, I would rate it five out of ten.