Auvik Network Management (ANM) Reviews

We use it as our network management tool and configuration backup utility.

It's made us a lot more aware of the network side. A lot of MSPs traditionally have been more server/workstation oriented, with some firewall-related activities, but when you bring in the network, it allows you to bring all that full circle and troubleshoot network issues more easily. And in the same way that a backup is important for a server, a backup is important for a switch or a firewall. If you lose one of those, you don't want to have to rebuild from scratch. Auvik provides that configuration backup.

The configuration backup has helped reduce repetitive tasks. With network, there's not as much daily touch as there is with PCs. The automation has primarily been around backing up devices and alerting on down devices.

It has also helped with visibility into remote distributed networks. As an MSP, most of our customers are remote networks for us. Auvik allows us to manage their networks, whether they're local or in the UK or anywhere else. We're able to manage those networks much better via this tool. It helps our network engineers focus on those networks.

In addition, it helps keep device inventories up to date. That aspect helps a lot because people don't have to always worry about whether somebody added a switch or an access point. It scans each day and sees new devices. While that doesn't save us time on a recurring basis, whenever we need to provide a report, we don't have to manually gather the information. We're able to print it out and provide it, rather than having to do manual counts. But that's on-demand and not frequent.

We have absolutely seen a reduction in our mean time to resolution for network issues, using Auvik. For instance, if an alert comes through that a server is down, and we're also getting information that a switch or a firewall is down as part of that, we immediately know we don't need to troubleshoot the server. The server is down because those network devices are down. It allows us to get right to where the problem is, versus having to work our way back and that cuts out a lot of troubleshooting time.

If we get an alert that an AP is down and a firewall is also down, it may just be that the AP is not able to report back because the firewall is not up to allow it to. That's where it saves us a lot of time. It allows us to look at root cause better. When you're looking at that map and you see three things with red alert banners on them, you know which one is the closest point out to the internet and that you need to look there first, versus what's behind it.

The network management piece has been the most advantageous. First, it alerts us about network devices that are under duress or having issues. Second, it has historical data. That allows us to go back, if, for instance, a switch is having problems, and see if it is something that trends at a certain time of the day or a certain day of the week.

For what we use it for, Auvik provides us with a single integrated platform because it ties into their ticketing system. That is very important. The more touchpoints that people have to interact with, the less likely they are to interact. Trying to get it down to as few panes of glass as possible becomes an important piece. We previously used multiple applications for managing our network, and switching to Auvik has saved our organization a good bit of time, day-to-day. It has saved us the equivalent of half an FTE.

It's also the best that we have found for helping to visualize network mapping/topology. It does a great job of that, hands-down. The mechanism that it uses to learn about the network seems to be more robust than some of the others. The interface is very clean and sleek. It discovers devices well and the relationships between them, and the general aesthetic of the portal presents that information. It gathers more data than most and it presents it wrapped up in a really pretty way. Others can draw out a diagram, but they're just not as elegant as Auvik.

The network visualization is intuitive. It classifies devices accurately and presents the links and the relationships well. Plus, if something isn't discovered the way you think it should be, it gives you the ability to manually adjust it. For example, sometimes wireless bridges don't really present well. They don't show a link between them. You have the ability to go in and make that association manually so that it presents correctly on the map.

I've been using Auvik for a little over three years.

The stability is strong. They announce maintenance well in advance and it's not frequent. We haven't had many issues. I don't recall that it just went down all of a sudden. Typically, it's only down around maintenance windows.

It scales well. We've put large networks on it.

The solution's technical support is good. We didn't have to interact with it a lot, but when we did, they were able to answer the questions.

We used PRTG from a German company called Paessler, but it did not provide configuration backup, so we used a different application to provide the configuration backup. We had to use two products to do that function before. That was part of the reason we switched to Auvik. Bringing everything into one application, and that application being able to integrate with our ticketing system, were the two big reasons.

The initial setup was very straightforward. If you have intermediate networking skills you will be comfortable doing it.

We were able to implement Auvik out-of-the-box, meaning it was immediately available for use without intervention. When we signed up, we were able to download the agents to put on each remote site and begin scanning and gathering data. Once we decided to go with Auvik, we were instantly able to go with it. Within 15 minutes, after the Auvik code was implemented, our network mapping began to populate. 

Within about an hour or two, depending on the size of the network, the map was pretty well displayed. For larger networks—we have some networks that are 1,000 nodes—it might take several hours for it to scan, discover, and learn the relationships. It asks you to authorize networks that it finds. You may initially tell it to scan a network, but based on that network being scanned and the devices on it, it learns that there are other subnets out there. You have to approve those for it to scan them as well. That's why larger networks could take several hours and up to a day or so.

We did it all in-house and it required three people. They were primarily split up between

• networking components: switchers, routers, and wireless infrastructure
• server/workstation infrastructure
• integrations, such as ticketing.

Auvik helps us, but as I mentioned, it's a lot more for point-in-time needs. If a switch is down and we need to get information on the alert and possibly pull the backup to put on a replacement device, or if somebody needs an inventory, we can pull a report. Those are very moment-oriented. 

I can't talk about time-to-value over days, months, or years, but once you set it up, it takes care of itself. It scans the network for new devices. Once you stand the product up and have it connected to your ticketing system, it's just a matter of using it when you need to use it.

Auvik is not cheap. They've done a great job, it's a developed product, but you pay for it. When you compare, it's definitely in the upper tier of pricing.

Auvik has two price points. One is their Essentials license, and the other is their Performance license which includes flow data. 

For example, you may have a network with 10 switches and a firewall, and you really only want flow data going through the firewall. Auvik requires you not only to put the device you want under a Performance license, but all of the other network devices that are billable devices have to go to that same Performance license. It gets expensive in a hurry, so we haven't taken a Performance license with them for that main reason. If we need to do flow data, we'll use a different product. I wish they allowed you to only license the devices you needed to have Performance.

We looked at Traverse Network from Kaseya. It was very similar to Auvik in terms of capabilities, but we thought Auvik was more polished. It seemed to be further down the road as far as how well it had been implemented.

And Auvik's cloud-based solution, when compared with on-prem network monitoring solutions, is better. It's hard to monitor something on the network locally because if you lose your internet connection, it can't report out, which is pretty important. That's why we like it more than on-premises solutions.

It's an easy user interface to work with. They've done a good job with the GUI and how to navigate it. That's not of huge importance to us because a lot of us have been doing network management for close to two decades. That means we've used a lot of tools and we are very familiar with them. But for entry-level techs, it's easier because they can do some things without knowing a lot of what we've had two decades to learn. It makes people with less experience much more comfortable using it.

The solution's automation hasn't had that much of an impact because a lot of our frontline people don't have to interact with it on a daily basis. They use it for point-in-time troubleshooting. It's not a huge help on that side. It's mainly the networking engineers, who would have to do things through other systems manually, whose time is saved.

From a product perspective, it's a 10 out of 10. It's just that you pay for the product. It costs a lot compared to others.

The biggest issue is that if you need NetFlow, where you can actually see more information about the packets that are traversing the network, you probably need to work through your cost model first. Auvik is not going to be the cheapest out there, not even close. It's going to be, by far, the more expensive solution. If that is a strong need of yours, it may not be the best solution. It does NetFlow really well, just like everything else it does. It presents it well. But the pricing model makes it a very expensive proposition to do the Performance licenses.

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

We have used Auvik for a little over six years.

Auvik is stable. We haven't had any problems. 

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

I've used Auvik since December of last year (2023).

It's a stable solution. I haven't had an issue with it.

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

We haven't had to open up any cases with customer support. 

We weren't using any specific solution before this product.

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

The solution is fairly priced. 

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.

We're an MSP. We're pretty much monitoring our client's network. 

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

I've been using the solution for somewhere around two years.

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

Positive

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

I was able to negotiate the price. The list price is pretty unaffordable. 

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

The menu bar and display could be more colorful.

We have used Auvik for two or three months.

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

I rate Auvik support eight out of 10.

Positive

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

I rate Auvik Network Management eight out of 10. 

We use Auvik to discover devices on the network, to get a good layout of the network, and to have the solution back up the configuration of certain network devices. We have it deployed to each individual client so that we can map out each of their networks. When a device breaks, we get an alert from Auvik, and then we deal with it. We have the alerts set up for high-value tasks or high-importance devices, such as a network switch going down. We use something else for remote management, but Auvik does all the other work.

Auvik provides a single integrated platform for our organization which is super helpful.

Before Auvik, our network was a little bit of a mess. Sometimes we would use an application, and other times we wouldn't use anything. We wouldn't know anything about the network. As a result, it was all over the board.

The solution gave us the ability to see the network's layout, which gave us a better understanding of how it worked. Auvik can help identify where a device is plugged in and how it is accessing the network. This can help troubleshoot any issues with devices not working properly.

Auvik's mapping is great. It is one of the better-looking mappings that I have seen. Having the mapping available visually is great. It is super helpful for the techs to be able to pop open Auvik and see where everything is plugged in.

Auvik has affected our team's visibility into our remote and distribution networks globally in a positive way, making the network easier to manage.

It helps keep our device inventories up to date. When a device breaks, we get an alert from Auvik, and then we deal with it. We have the alerts set up for high-value tasks or high-importance devices, such as a network switch going down. We don't use Auvik for low-priority tasks at all.

I love that Auvik can automatically back up the configuration of switches and firewalls.

It's not difficult to use the monitoring and management functions of Auvik, but it's not entirely intuitive either. Once we get the hang of it, it's simple enough.

We have other solutions that keep our inventory up to date, therefore using Auvik to keep inventory up to date for us is redundant. However, I see how other people would use the solution because it scans the network constantly and keeps the inventory up to date. Auvik can save time. 

Auvik requires almost zero maintenance.

I would recommend fixing the visual layout of the screen. I dislike not being able to zoom in and out with the mouse wheel. To zoom in and out, we have to use the plus and minus buttons on the side of the screen. I also recommend not having the device constantly refresh while we're looking at it. At times, we'll be trying to figure out where things are and devices will suddenly start moving back and forth. Sometimes we want the information to pause so we can check the layout.

I wish there was a way to reduce the cost somehow.

I have been using Auvik for a few years.

Auvik is very reliable. I've seen the solution break a couple of times, but it's rare.

The scalability is great. It can handle small networks and humongous networks.

I had a question that was answered by technical support quickly.

Positive

The initial setup was straightforward. It was very simple, we installed the agent and let it scan out of the box.

It takes under ten minutes for Auvik to start network mapping once the collector is implemented.

The implementation was completed in-house using just me.

Auvik helped speed up network troubleshooting. And having the layout can help us figure out where devices are when somebody's unsure, remotely. The solution definitely improved our time.

Depending on the situation we occasionally see a reduction in our MTTR. If there's a network issue, Auvik can help with troubleshooting, significantly reducing our time.

Auvik is expensive but worth the cost for a network management solution.

It can get expensive quickly if we monitor a lot of devices, which is unfortunate because we have a lot of devices to monitor.

Auvik is definitely the leader in the visual layout field. We looked at SolarWinds Network Performance Monitor, but it didn't have the feature set or reliability that Auvik offers.

I give the solution a nine out of ten.

Auvik is deployed across multiple locations. We're an MSP, and we have multiple clients, each with separate networks. We installed an Auvik agent for each of those clients.

Before using Auvik we must have all the credentials in our hands. It makes the deployment easier.

We're an MSP using Auvik to monitor our customers' networks for outages and other issues. Our clients are mostly large enterprises in the UK. 

Auvik has improved our monitoring of contracts for service outside of normal business hours. If anything goes offline after hours, we can alert our engineers immediately, so they can get it working as fast as possible.  

The solution has helped our junior technicians solve more tickets. They can log in at our office and see what's happening and then contact the customer about it. It saves us a lot of time because it can tell us the status. Sometimes, we'll finish troubleshooting halfway, and the device will return online. Without a solution like Auvik, we might not notice it's online, so we will waste time trying to fix it. I don't have a precise figure, but I would estimate that Auvik reduces our resolution time by about 30 percent. 

Auvik allows you to set maintenance windows and notify users when something is offline. Auvik's interface is easy to use, but maybe that's because I've gotten used to it. The layout is clear. At the same time, there are so many features that it's complicated. The dashboards give us a real-time overview of the networks. It's simple and easy to use as you give it access to your network.

Setting up the maintenance windows can be a bit complicated. 

We have used Auvik for three years.

I rate Auvik nine out of 10 for stability. It's definitely stable. We barely need to touch it. It goes offline every now and then, but that doesn't happen often. 

I rate Auvik 10 out of 10 for scalability. 

We don't rely on Auvik's support. There's a lot of documentation available, but we seldom need to use it because it's easy to use and the interface is intuitive enough to figure a lot of it out. 

We previously used Meraki's monitoring solution, but it doesn't send alerts the same way Auvik does. Auvik is better for that.

Setting up Auvik is pretty straightforward. I can build and deploy Auvik alone in one day. It requires some updates and configuration changes but no significant maintenance. 

I rate Auvik Network Management nine out of 10. I recommend Auvik for network visibility and any type of network monitoring. 

It is mainly used to monitor new devices on the network and get alerts for printers that might be out of paper or jammed. We also use it to troubleshoot network connectivity issues.

By implementing Auvik Network Management, I wanted to get visibility into the network. I wanted to be able to see what devices are on the network.

Auvik's network map along with its dashboard gives a close to real-time picture of your network. It updates pretty regularly as you are using it.

Its benefits are pretty immediate. Once status starts populating, within an hour or two, we are able to get some good insight into the network and what is going on.

Auvik Network Management has decreased our mean time to resolution. We are able to pinpoint the device that may be causing issues on our network or having trouble connecting. It is definitely a valuable tool in troubleshooting that.

It has not empowered our entry-level technicians to solve more tickets on their own because we are structurally different. We have higher-end technicians taking care of networking issues. Our lower tier does not get into the platform.

Auvik does not allow us to spend less time on the setup and maintenance of the solution, but it does allow us to spend less time on issue resolution.

Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue.

The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself. You cannot easily view them both at the same time, but you are able to use them pretty well in conjunction. They could be a little better.

They can make it a little less cluttered on the display so that you can easily view the devices and the network map in one good window instead of having to jump between sizes on both. That would be beneficial. I do not know how that would happen, but that would be a plus.

I have been using this solution for three years.

Its stability has been great. We have not seen any issues yet.

It is scalable. It just depends on how much you want to pay when it comes down to it. 

They have a chat feature. They are very quick to answer any issues, and they work until it is solved. I would rate them a ten out of ten.

Positive

I have used Domotz. Auvik is better in terms of the information provided, overall layout, and ease of use. Domotz is better in price by far.

With Auvik, we could see its benefits within hours of getting the system set up with all the passwords and everything. Domotz took a couple of days to get it all figured out.

The agent is on-prem, and the solution is cloud-based. This is how it is provided.

It is easy to set up. It took about 20 minutes.

It does not require any maintenance from our side.

I am the one who set it up.

The pricing gets pretty expensive because it is per device that is managed. It is not per site, so it can get pricey.

There are no critical devices in our network that are monitored by Auvik at no charge. They are all charged.

The biggest piece of advice is to make sure you have all of the SNMP and command line interfaces set up on your networking devices. Make sure you have the passwords for those so that you can easily put them into the system. WMI would be great to have enabled for all your workstations.

There is a little bit of a learning curve. It is not the easiest to use, but it is full-featured, so that is expected.

I am familiar with Auvik's SaaS Management product, but I have not used it yet. I am looking at setting up a trial for it within the next couple of weeks.

Overall, I would rate Auvik Network Management an eight out of ten. 

We use Auvik Network Management to detect devices on our network.

We implemented Auvik Network Management to gain the exact visibility I needed. This allows us to see devices on the network that might not be company-issued laptops, or even managed devices at all, such as unauthorized routers or access points plugged in by employees.

The UI is easy to use. There are a lot of different menus but they are not difficult to navigate.

While Auvik's network map excels at linking most devices, some manual adjustments may be necessary depending on the situation. This could include scenarios where the map struggles to identify which devices are connected to specific switch ports.

Auvik's network map provides as close to real-time visibility as we can get.

We saw the benefits of Auvik immediately after everything was set up.

The most valuable feature is device discovery through SNMP. This allows the tool to automatically gather detailed information about connected devices. For instance, it can identify a printer and determine if it's low on ink, out of paper, or experiencing a jam.

Auvik's network map, while helpful, could benefit from improved clarity. Currently, the amount of information displayed can become overwhelming. Zooming out provides a wide view of all devices, but compromises detail. Conversely, zooming in allows for closer inspection of specific devices, but sacrifices the overall network layout. This clutter makes it difficult to find a balance between seeing everything and seeing things clearly.

I have been using Auvik Network Management for three months.

Auvik Network Management is stable. We have not had any lagging or downtime issues.

Auvik Network Management is highly scalable.

The initial deployment was straightforward. I completed the deployment myself by following the easy-to-follow setup guide. The deployment took one hour to complete.

Auvik tends to be on the pricier side. Unlike some competitors who charge per site, they bill based on the number of devices they discover on our network. This per-device pricing can lead to costs quickly adding up for larger networks.

We evaluated one other solution, but Auvik had more features and was easier to use. The platform layout, overall functionality, and detail stood out with Auvik.

I would rate Auvik Network Management seven out of ten.

No maintenance is required from our end.

I would recommend Auvik Network Management to others.

For a smoother and faster setup, Auvik users should have a good understanding of their network devices beforehand. This includes identifying firewalls, switches, and access points. Preconfiguring SNMP on these devices would be particularly beneficial.

We use Auvik to monitor if our network equipment goes down.

We implemented Auvik to be proactive in case the internet connection or equipment goes down.

I occasionally use the network map to identify new devices connected to the network. It provides a real-time visualization of our infrastructure. Additionally, the map initially displays a collapsed view, requiring expansion for detailed information.

Auvik significantly reduces our Mean Time to Resolution, especially when devices malfunction. Now, I receive immediate alerts, eliminating the need to wait for phone calls or emails from someone reporting a downed access point or camera. This was especially helpful in a case with our D-Link access points at one of our sites. When these devices fail, they don't completely shut down; they keep rebooting, broadcasting the Wi-Fi network, and then disconnecting users. Before Auvik, this repetitive cycle could go unnoticed for days, leading to frustrated users and disruptions.

We see the benefits of Auvik fairly quickly. 

The quick alerts in the event the equipment goes up or down is the most valuable feature.

When port utilization rises beyond a set threshold, an alert will be sent to allow for proactive network planning and distribution adjustments. This could also help identify heavy data users.

The user interface is not intuitive. For example, when a device fails and I need to replace it with a new one, I'm required to delete the old device from the system to prevent recurring alerts about its downtime. While I was able to find instructions on how to do this in the knowledge base, the process itself is illogical. It necessitates navigating to the "Discovery" menu, which seems counterintuitive for deleting an existing device. A more intuitive approach would be to enable deleting a device directly from the list of all devices, eliminating the need to access a separate menu labeled "Discovery" for an already discovered item.

Some device placements appear inconsistent with their logical locations, like network switches. For example, I might see devices related to the same switch cluster scattered across different areas of the map. This inconsistency in positioning for co-located devices confuses me.

Setting up a new site or viewing device configurations, particularly those involving SNMP and similar protocols, often requires significant technical knowledge. I believe simplifying this process would be a major benefit, but I'm unsure if Auvik can do so.

I have been using Auvik for almost one year.

Auvik is stable.

Auvik is scalable.

One of my sites experienced an issue where the internal internet connection port on the firewall had been changed. Consequently, our Auvik agent wasn't capturing any traffic data, affecting our utilization reports. I contacted tech support to troubleshoot, but the email-based communication proved ineffective. While I appreciate their attempt to help, I would have preferred a phone call or a remote session for a quicker resolution. The back-and-forth emails with unclear instructions simply became time-consuming, and eventually, I had to prioritize other tasks. This made me realize that offering a remote session option early on in the support process would be incredibly beneficial for customers like myself. I am unsure if it's a language barrier or the location of the support team, but encountering this email-centric approach with several companies has led me to believe it's a preferred communication style for some tech support teams. However, for me, it's not the most efficient method. While I give their technical knowledge a high score of nine or ten, I feel their support delivery falls short at around three or four. Instead of sending me emails with links to lengthy documents, a 10-15 minute support call could have resolved the issue quickly. Ultimately, spending hours reading manuals and troubleshooting without success feels like a waste of valuable time. Therefore, I recommend exploring the implementation of a remote session option for enhanced customer service and increased efficiency.

Neutral

The initial deployment was straightforward because it was done by the Auvik techs.

Two Auvik techs implemented the solution for three of our sites.

The price is reasonable.

I would rate Auvik an eight out of ten.

No maintenance is required.

The biggest requirement to use Auvik from a technical perspective is having SNMP knowledge. The rest is straightforward.