Auvik Network Management (ANM) Reviews

It is mainly used to monitor new devices on the network and get alerts for printers that might be out of paper or jammed. We also use it to troubleshoot network connectivity issues.

By implementing Auvik Network Management, I wanted to get visibility into the network. I wanted to be able to see what devices are on the network.

Auvik's network map along with its dashboard gives a close to real-time picture of your network. It updates pretty regularly as you are using it.

Its benefits are pretty immediate. Once status starts populating, within an hour or two, we are able to get some good insight into the network and what is going on.

Auvik Network Management has decreased our mean time to resolution. We are able to pinpoint the device that may be causing issues on our network or having trouble connecting. It is definitely a valuable tool in troubleshooting that.

It has not empowered our entry-level technicians to solve more tickets on their own because we are structurally different. We have higher-end technicians taking care of networking issues. Our lower tier does not get into the platform.

Auvik does not allow us to spend less time on the setup and maintenance of the solution, but it does allow us to spend less time on issue resolution.

Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue.

The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself. You cannot easily view them both at the same time, but you are able to use them pretty well in conjunction. They could be a little better.

They can make it a little less cluttered on the display so that you can easily view the devices and the network map in one good window instead of having to jump between sizes on both. That would be beneficial. I do not know how that would happen, but that would be a plus.

I have been using this solution for three years.

Its stability has been great. We have not seen any issues yet.

It is scalable. It just depends on how much you want to pay when it comes down to it. 

They have a chat feature. They are very quick to answer any issues, and they work until it is solved. I would rate them a ten out of ten.

I have used Domotz. Auvik is better in terms of the information provided, overall layout, and ease of use. Domotz is better in price by far.

With Auvik, we could see its benefits within hours of getting the system set up with all the passwords and everything. Domotz took a couple of days to get it all figured out.

The agent is on-prem, and the solution is cloud-based. This is how it is provided.

It is easy to set up. It took about 20 minutes.

It does not require any maintenance from our side.

I am the one who set it up.

The pricing gets pretty expensive because it is per device that is managed. It is not per site, so it can get pricey.

There are no critical devices in our network that are monitored by Auvik at no charge. They are all charged.

The biggest piece of advice is to make sure you have all of the SNMP and command line interfaces set up on your networking devices. Make sure you have the passwords for those so that you can easily put them into the system. WMI would be great to have enabled for all your workstations.

There is a little bit of a learning curve. It is not the easiest to use, but it is full-featured, so that is expected.

I am familiar with Auvik's SaaS Management product, but I have not used it yet. I am looking at setting up a trial for it within the next couple of weeks.

Overall, I would rate Auvik Network Management an eight out of ten. 

We use Auvik Network Management to detect devices on our network.

We implemented Auvik Network Management to gain the exact visibility I needed. This allows us to see devices on the network that might not be company-issued laptops, or even managed devices at all, such as unauthorized routers or access points plugged in by employees.

The UI is easy to use. There are a lot of different menus but they are not difficult to navigate.

While Auvik's network map excels at linking most devices, some manual adjustments may be necessary depending on the situation. This could include scenarios where the map struggles to identify which devices are connected to specific switch ports.

Auvik's network map provides as close to real-time visibility as we can get.

We saw the benefits of Auvik immediately after everything was set up.

The most valuable feature is device discovery through SNMP. This allows the tool to automatically gather detailed information about connected devices. For instance, it can identify a printer and determine if it's low on ink, out of paper, or experiencing a jam.

Auvik's network map, while helpful, could benefit from improved clarity. Currently, the amount of information displayed can become overwhelming. Zooming out provides a wide view of all devices, but compromises detail. Conversely, zooming in allows for closer inspection of specific devices, but sacrifices the overall network layout. This clutter makes it difficult to find a balance between seeing everything and seeing things clearly.

I have been using Auvik Network Management for three months.

Auvik Network Management is stable. We have not had any lagging or downtime issues.

Auvik Network Management is highly scalable.

The initial deployment was straightforward. I completed the deployment myself by following the easy-to-follow setup guide. The deployment took one hour to complete.

Auvik tends to be on the pricier side. Unlike some competitors who charge per site, they bill based on the number of devices they discover on our network. This per-device pricing can lead to costs quickly adding up for larger networks.

We evaluated one other solution, but Auvik had more features and was easier to use. The platform layout, overall functionality, and detail stood out with Auvik.

I would rate Auvik Network Management seven out of ten.

No maintenance is required from our end.

I would recommend Auvik Network Management to others.

For a smoother and faster setup, Auvik users should have a good understanding of their network devices beforehand. This includes identifying firewalls, switches, and access points. Preconfiguring SNMP on these devices would be particularly beneficial.

We use Auvik to monitor if our network equipment goes down.

We implemented Auvik to be proactive in case the internet connection or equipment goes down.

I occasionally use the network map to identify new devices connected to the network. It provides a real-time visualization of our infrastructure. Additionally, the map initially displays a collapsed view, requiring expansion for detailed information.

Auvik significantly reduces our Mean Time to Resolution, especially when devices malfunction. Now, I receive immediate alerts, eliminating the need to wait for phone calls or emails from someone reporting a downed access point or camera. This was especially helpful in a case with our D-Link access points at one of our sites. When these devices fail, they don't completely shut down; they keep rebooting, broadcasting the Wi-Fi network, and then disconnecting users. Before Auvik, this repetitive cycle could go unnoticed for days, leading to frustrated users and disruptions.

We see the benefits of Auvik fairly quickly. 

The quick alerts in the event the equipment goes up or down is the most valuable feature.

When port utilization rises beyond a set threshold, an alert will be sent to allow for proactive network planning and distribution adjustments. This could also help identify heavy data users.

The user interface is not intuitive. For example, when a device fails and I need to replace it with a new one, I'm required to delete the old device from the system to prevent recurring alerts about its downtime. While I was able to find instructions on how to do this in the knowledge base, the process itself is illogical. It necessitates navigating to the "Discovery" menu, which seems counterintuitive for deleting an existing device. A more intuitive approach would be to enable deleting a device directly from the list of all devices, eliminating the need to access a separate menu labeled "Discovery" for an already discovered item.

Some device placements appear inconsistent with their logical locations, like network switches. For example, I might see devices related to the same switch cluster scattered across different areas of the map. This inconsistency in positioning for co-located devices confuses me.

Setting up a new site or viewing device configurations, particularly those involving SNMP and similar protocols, often requires significant technical knowledge. I believe simplifying this process would be a major benefit, but I'm unsure if Auvik can do so.

I have been using Auvik for almost one year.

Auvik is stable.

Auvik is scalable.

One of my sites experienced an issue where the internal internet connection port on the firewall had been changed. Consequently, our Auvik agent wasn't capturing any traffic data, affecting our utilization reports. I contacted tech support to troubleshoot, but the email-based communication proved ineffective. While I appreciate their attempt to help, I would have preferred a phone call or a remote session for a quicker resolution. The back-and-forth emails with unclear instructions simply became time-consuming, and eventually, I had to prioritize other tasks. This made me realize that offering a remote session option early on in the support process would be incredibly beneficial for customers like myself. I am unsure if it's a language barrier or the location of the support team, but encountering this email-centric approach with several companies has led me to believe it's a preferred communication style for some tech support teams. However, for me, it's not the most efficient method. While I give their technical knowledge a high score of nine or ten, I feel their support delivery falls short at around three or four. Instead of sending me emails with links to lengthy documents, a 10-15 minute support call could have resolved the issue quickly. Ultimately, spending hours reading manuals and troubleshooting without success feels like a waste of valuable time. Therefore, I recommend exploring the implementation of a remote session option for enhanced customer service and increased efficiency.

Neutral

The initial deployment was straightforward because it was done by the Auvik techs.

Two Auvik techs implemented the solution for three of our sites.

The price is reasonable.

I would rate Auvik an eight out of ten.

No maintenance is required.

The biggest requirement to use Auvik from a technical perspective is having SNMP knowledge. The rest is straightforward.

We're using it just to monitor customer equipment and make backups for network device configuration changes. We're using maybe one percent of what it's capable of doing. We're trying to get some of our stuff straightened out since whoever set up our Auvik did not do a great job of organizing it.

I like the alerting. It integrates with our ticketing system. I like the fact that it integrates with our ticketing system so that we can open tickets and close tickets for network outages. 

I like that it can actually log in and make backups of multiple types of equipment. We have a lot of different customers out there with a lot of different equipment, and this one tool can actually log into anything. We haven't found one that it can't yet. It can log in to almost any piece of equipment and make backups for it, monitor changes, et cetera, if any network changes happen. We can also monitor network usage at different locations and check for overallocation.

It provides us with an intuitive interface that supports ease of use. Their website is very easy to use. This ease of use helps with troubleshooting network issues. We use the product a lot to troubleshoot. We don't use it as much as we'd like to. That's one of the aspects that we're working towards. It is capable of doing a lot more than how we're using it for currently.

They have a dashboard, and a topology map. I've used their topology map a few times. It actually shows you the connections between different devices. That has helped a lot in terms of finding how equipment is connected and finding loopholes in your network. This dashboard and network map give us a real-time picture of our entire network. I have found it to be very easy to work with.

It has helped us decrease our mean time to resolution, however, at this time, we don't really use it enough. I wish we were able to use it more. That said, I can see what the features are capable of doing. It's just that we haven't actually had that benefit yet.

The solution allows us to spend less time on setup and maintenance and less time on issue resolution.

The tutorial could be a little bit more comprehensive. Their online training is one area that needs improvement. 

I've been using the solution for six months. The company's been using it a bit longer. 

I've had zero experience with stability issues. 

The solution seems to be very scalable. 

Technical support seems to be very knowledgeable. They handle tickets in order once they come. They do everything fine. They've been able to resolve issues. Once, they just couldn't do something that we were asking them to do due to their policy. That said, it's fine.

Positive

I have used different solutions in the past. This is more network-oriented. If you know how to use either tool, you'll definitely realize the benefits right away. 

I was not involved in the initial setup.

Whenever we make a network change or whenever we add a device, it requires some maintenance.

I'm not aware of the exact pricing of the product. 

We're customers and end-users.

I'd rate the solution nine out of ten.

We use this solution to monitor our network devices and servers, get alerts if devices go down, and get alerts when they come back up, which is important. Auvik alerts us about abnormal network traffic and certain ports on certain network devices or high utilization and high bandwidth. We're going to use it to monitor our virtual servers and virtual systems that of which our servers run. It gives us good visibility into our network.

We're a resort and have about 800 employees. It is a single network with multiple VLANs. It is relatively straightforward, but we have a lot of remote buildings connected by fiber lengths. Therefore, it's spread out over about 1600 acres of property.

Auvik bridges a lot of gaps for us. We have several remote locations on our campus, and there are network devices that are spread out. They're not manned all the time, so if a tree falls down on a data line or if the power goes out, for instance, a lot of times we wouldn't really know about it until people come on the property or go to that location and let us know. Auvik lets us be more proactive by telling us exactly when something goes down, and we can respond to it as soon as possible rather than waiting for service disruption for a user.

It also bridges the gap as far as backing up our systems and backing up the network switches, which, before Auvik, was a manual process. Now, we don't even have to do it; Auvik does it automatically.

I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system.

The other feature I really like is the network switch backup. It backs up the configurations of all our devices. We can go back and look at the history of the configurations as well. It's a feature that the other systems I used didn't even have.

There is one portal to access everything that Auvik does, that is, it provides a single integrated platform. I don't have to access it through any other panes of glass. It's important because when the Auvik device is in your network, it uploads all the data to its cloud. That's nice because you can access that portal from anywhere. You can access it from a phone, tablet, or PC.

We previously used multiple applications for managing our networks. It wasn't an all-in-one system, and we'd have to manually do a lot of the tasks that Auvik can do.

It's very easy to use the monitoring and management functions. It's automated and keeps itself up-to-date. If you want to monitor traffic or monitor a specific device on your network, it will already be up-to-date. You just click on it and view it.

The network visualization is very intuitive. It's easy to use and navigate, and if you have any questions, the technical support staff and account manager can answer any questions you might have. I didn't really have to read any manuals or receive any training on Auvik. It's easy to install, configure, and get going.

Auvik helped to reduce repetitive low-priority tasks through automation. It automates the network switch backups, which would take four or five hours a month to do before. It also eliminates the need to tune our monitoring system because it does it itself, which is very nice.

Our IT team is more available for higher-priority tasks, end-user issues, and training because we're spending less time doing menial tasks.

Auvik helps to keep device inventories up-to-date. We have other inventory systems as well, but we can use Auvik to keep track of workstations, servers, printers, and other devices on our network. It even keeps track of printer toner and paper, which saves time.

We have seen a reduction in our meantime to resolution. Auvik helps us to be more proactive and lets us respond to issues faster.

If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive.

I've been using Auvik for less than a month.

Auvik is stable. I haven't had any issues yet with either the collector or the cloud.

We used WhatsUp Gold previously and switched to Auvik because it is easier to use, is more robust, and has better features. It's a more mature, better product.

Auvik is cloud-based but has an on-premises component to it, which feeds the data to its cloud. The good thing about that is that I don't have to do any updates or upgrades to the software. Auvik takes care of that for us. They will update the collector that is on-premises as well as their cloud systems. With the previous on-premises systems that we used, we had to manually upgrade them periodically ourselves. Auvik eliminates that.

The initial setup was straightforward; it was one of the easiest systems to deploy. I implemented it out-of-the-box, and it literally took me about 20 minutes or less to get it going. I downloaded the virtual server, installed it on my virtual system, booted it up, gave it an IP address, let some firewall rules through, and signed up with an account on the Auvik website. At that point, it was talking and running.

The somewhat harder part is adding all the credentials that you need for it to talk to the different systems. Auvik gives you usable, good data within 20 minutes.

After the collector was implemented and once the credentials have been added in for the network devices, within 20 to 30 minutes the network map started to populate. It's amazing how it updates the map pretty much right away.

If I were to compare the time and cost it took to set up and maintain Auvik versus that of the solution we used previously, the cost is higher by 50%. However, the installation was quite a bit faster. It took probably 20% of the time it took me to install and configure the other system, and the maintenance, if any, is definitely less with Auvik.

Maintenance-wise, we make sure that we update credentials if we change passwords and tune alerts a bit to make sure that we're not getting bombarded with emails that we don't really care about. Auvik is straightforward and finds everything on our network for us and keeps us posted.

I worked with my salesperson who knows the system really well, which is very rare in the IT space. I had a few questions, and he worked with me on some configurations. He was able to get me a quote and configure my system.

If you are comparing network monitoring solutions but are concerned about pricing, my advice would be to look at the big picture. You may spend less money on a solution, but you're going to spend more time configuring it and keeping it running properly. You may have to manually do some tasks that aren't featured on the cheaper version of the system. Overall, you'll probably end up spending the same amount of money with labor savings.

Auvik is straightforward. I recommend looking at the time it's going to save you, and take that into consideration when purchasing it or looking at the price. Overall, Auvik does more than a lot of solutions, so it's definitely a good time saver. I would definitely recommend it and rate it at nine on a scale from one to ten.

Auvik is an excellent tool for monitoring all our infrastructure devices, particularly network switches, servers, etc. We also use it to manage assets such as printers and workstations.

We use multiple products in our system, and Auvik is one of the top tools when it comes to monitoring; it does its job well, and we're pleased with it.

The product significantly helps us; the real-time updates and alerts, and the rapid response time those facilitate, are beneficial. It gives us a lot of confidence knowing that if something goes down and needs to be fixed, Auvik will notify us immediately, and we can start working on a solution right away.

The solution's automation had a significant effect on our IT team's availability, especially when it comes to issues that may arise on the network. Automation provides us with real-time information, which allows us to resolve quickly.  

We've seen a massive reduction in our meantime to resolution (MTTR) with Auvik; having real-time problem alerts is a game-changer for us. 

The alerting is fantastic; if something goes offline, we're notified right away. It gives us a lot of peace of mind knowing the solution will alert us to issues automatically 24/7.

Once the solution is set up, the monitoring and management functions are straightforward to use. This is important because we want our systems to be as easy to use as possible for our daily operations. 

Overall, Auvik's network visualization provides us with a lot of information. The interface, icons, and mapping showing the icons and labels for particular devices are intuitive; the solution does a good job of providing us with the information we need in this respect.  

The product helped reduce repetitive, low-priority tasks through automation, which is a game-changer for us. Automation benefits our team and department, as well as other departments and business units because we can integrate their systems into our Auvik system. 

Auvik provides good visibility into our remote and distributed networks, although most of our infrastructure is local. We have data centers in different locations, and all our network devices are visible on the Auvik interface, including VMs, servers, and workstations. Everything can be integrated into our system.  

Comparing Auvik's cloud-based solution versus on-prem network monitoring solutions, being in the cloud is another game-changer. There can be some advantages with on-prem, but we prefer cloud-based, so it's great that we have that option. The cloud is the future, and everyone is moving in that direction, so that's a big plus for Auvik.  

The ability to subcategorize our inventories, between physical and VM servers, for example, would be a welcome addition. 

We've been using the solution for six to seven years. 

Auvik is very stable; we've experienced 99.99% uptime. It always provides us with the accurate information we need.

The stability could be better. Auvik can cater for many units and devices, but adding subcategories would make scaling easier.

The product has been steady since implementation, so we never needed to contact technical support.

I arrived after the solution was implemented, and before the implementation, I assume everything was done manually.

I wasn't at the company when Auvik was implemented, but as with all systems, the implementation can be tricky.

Auvik sometimes announces maintenance on their end, which is all done in the cloud, so the solution doesn't require any maintenance on our end. 

The pricing is fair; it's just the right price for what the solution provides.

To someone comparing network monitoring solutions but concerned about pricing, with the features and automation Auvik provides, it's on top of the game. There are some cheaper options, but Auvik is one of the top tools, and I recommend it to anyone with the budget.  

I rate the solution an eight out of ten. Auvik could be better, but overall, I highly recommend the tool.

We don't currently use the solution for managing device inventories. 

We're an MSP using Auvik to deliver a service for our clients. It's good at monitoring switches and networking infrastructure overall.

Auvik helps us troubleshoot, providing another way to look at a problem. Clients call in to tell us when something is working, and the cause of the issue is often unknown, so you need to attack it from different angles. Auvik offers another means to go in and look at the problem. If I know it's a network issue, Auvik will typically be the first tool I use to troubleshoot. It also provides excellent alerts. Auvik has reduced our resolution time by 25-30%

It has helped us with some low-level tasks. For example, if it's configured correctly, Auvik can monitor the age of VMware snapshots. Old snapshots can use up space on your server disk. Automating that task has been helpful. You can also automatically back up device configs. That's a level of automation that is hard to get in any other products, and I don't see ConnectWise Automation doing that. It can use WMI, too. 

In the past, we probably weren't backing up the configs as often as we should have. Typically, we would only back up the configuration when we upgraded the firmware. If you have the config, you don't need to rebuild it from scratch, so that saves hours of work. Previously, we had to check the VMware snapshots manually. We also tried an automated script that would send out an email. It didn't work well. Auvik was a significant improvement. Automation equals a roughly 50% improvement in our efficiency. 

The more complex the network, the more critical visibility becomes. Auvik helps a lot. We also use it for some smaller clients, but it's not all that beneficial for them. It's more crucial when you have multiple switches and a larger client.

In terms of delegating tasks to lower-level staff, Auvik seems like a tool that requires a certain level of networking knowledge. I don't think they need to be a Cisco-certified networking expert, but you need to know the basics like Ping, Traceroute, etc. It's okay for a level one engineer, but I think some were intimidated when they first saw it. Someone with extensive experience could get more out of it. However, they'll get more proficient once they start to use it.

Auvik does automatic device discovery, which is essential because you can pick up devices that are out there but unknown. I check it against ConnectWise Automate, which can automatically install things, but it's a more complicated operation. It's a little heavier. It's fitting for the devices to see if something responds, so it can inventory the device. If the SNMP networking is set up correctly, it will automatically add and monitor the device. 

It saves time because you don't need to add all the devices manually. That's the number one benefit. With Automate, you can automatically install the agent in a domain controller environment. However, some customers don't even have domain controllers, so you have to install the agent. We save 15-20 minutes per agent. It doesn't do as much as the other agent because it doesn't allow remote control, but it does allow us to inventory the device.

The stand-out feature is the automated config backup on networking devices. This automation is handy in a bind when a machine crashes, and you need to pull the config out of Auvik. 

The monitoring and management features are somewhat challenging to use initially, but you can figure it out after digging. It isn't hard for those with a high level of networking and computer knowledge. However, it's going to be difficult for some people.

Auvik provides a single pane of glass for all our customers in one portal. It's essential because many platforms are out there, and we can't have one for each client. 

After Auvik inventories a Windows device, installing a lightweight that would allow a remote connection would be excellent. A technician could use that agent to gain remote control over the client's computer, allowing us to troubleshoot remotely. 

If Auvik started doing that, it would be more competitive with ConnectWise Automate, making it more popular. They could probably charge more, too. More organizations would consider abandoning ConnectWise Automate altogether and only use Auvik.

The network visualization is a little plain. Still, I think it's okay for what it does. It's hard to script that to make it work properly, but I think it's getting better all the time. It has improved over time, and I think it's relatively significant, but not the end all be all. It is an excellent place to start because you can see where the connections are on the network, so you sometimes need to look at that. 

I have been using Auvik for four or five years.

I haven't heard of any significant issues or vulnerabilities. I know that Kaseya has had an enormous vulnerability, and SolarWinds had a huge one that affected governments. I haven't heard about anything like that with Auvik. So, I think it's pretty good overall.

Auvik scales well. You can always add more collectors. One of our clients had collectors at different sites, so it seemed to be quite scalable.

I rate Auvik support eight out of 10. I contacted them with a question a while back. It took them a couple of days to respond. The question related to a collector no longer supported on the OS. I had to install a new one. 

Positive

We used ConnectWise Automate, a competitor that offers some degree of automation for networking, but it's not like Auvik. ConnectWise is good at remote management. If the PC has an agent, you can connect to it quickly and monitor the particulars of the Windows PC.

Automate has some ability to monitor SNMP network devices and the like, but it never worked well. They have a probe that you have to install in a regular Windows system, but it's meant to be installed on a domain controller. You put it on a Windows box, and it runs these periodic polls to identify some of the networking devices. But it had some significant limitations. For example, sometimes, it was unable to go onto another network. If you had another subnet, it often wouldn't work for that, and they never improved that. 

I've done some deployments at the client level, where I've hooked them up in the collector. I've done some of that but haven't done the complete setup. I've configured nodes and endpoints. However, I haven't done the initial design for the whole tenant. I've only been involved with client setups.

It's relatively straightforward if you read the documentation, which is pretty good. The Auvik collector can get outdated and require an update. It was all relatively easy. If you get stuck, you can typically Google the answer and find it in a knowledge base. Auvik also provides internal training. 

After the collector is installed, populating the network map usually takes a couple of hours. It's ready to go in about two to four hours after. It also depends on the complexity of the environment and what you need to set up in terms of credentials and everything you need to pull the devices. 

Auvik does require some maintenance. Much of that is automated. However, if you're deploying it on an ESXi host, those collectors will shut down when the host is rebooted for Windows or VMware updates. Overall, it's a pretty low-maintenance product. 

Auvik gives us the ability to assess problems quickly and address them. We can also restore services faster with the backup configs and alerts as long as you have a mechanism to address alerts and someone watching them as they come in. If you have a system in place to monitor and respond to alerts, you can get a good return from Auvik.

I don't know Auvik's exact pricing, but I hear it was competitive. We provided Auvik-based monitoring for nearly free to a few of our clients to get them to sign up. A lot of these MSPs are monthly contracts, and they make the numbers work behind the scenes. I'm not in sales, so I don't know exactly how that works, but I think the contract is enough per month that we bundle it in.

The sales team tells the client that we'll give them Auvik so we can monitor our network and make our support a little more stable. It's a fantastic way for a company to get the necessary visibility and not worry about something going down. The story you're getting from the client is often inaccurate because they don't fully understand what's happening. 

For example, we had an issue the other day with a client who didn't have Auvik. They had some weird networking stuff and weren't onboarded properly. Auvik could help you onboard in an area where it would be beneficial when you're bringing on a client to figure out what they have because it's going to go in there. It will do a lot better with inventory and the devices there. It might find some that are unknown, but if you see something strange, you should figure out what it is and what it's doing on your network before ignoring it. So, that's a good example.

There are a lot of solutions out there, but I don't think there's another solution as good as Auvik. I've used Kaseya and ConnectWise, and I've had some exposure to N-able, so I'm pretty familiar with a lot of these similar products. I'm more familiar with the older version of Kaseya. PRTG is another one. I found PRTG difficult to use, but it worked pretty well once installed. 

I rate Auvik 8.5 out of 10. It's a good product. The more effort you put into Auvik, the more you'll get out of it, so do the work up front, and it'll pay off down the road. You'll see a switch that goes down, and then you'll know there's something wrong with the switch. You can either get someone onsite or try troubleshooting that switch remotely as best as you can. 

Whether it's a power cycle or whatever, you need to work with what you have. Auvik provides some powerful tools, but you need to do the work initially to ensure it's configured correctly and you're using all the product's functionality.

We're a managed services provider that caters primarily to movie theater clients. Most of our Auvik collectors are deployed at active movie theaters and point-of-sale environments.

We use Auvik to get alerts on network activity and server resource utilization. We monitor firewalls, interfaces, traffic bandwidth utilization, and VPN usage. Auvik alerts us when a VPN or other device goes down. We monitor aspects like port utilization and which switches are being used for what or how much traffic goes across ports.

We don't automate anything through Auvik. We have other tools we use for automating tasks on our systems. We're utilizing Auvik specifically for visibility into the networks and SNMP-assisted log alerts and functions like that. When those are triggered, other tools outside Auvik run the daily automation routines.

It provides a single integrated platform for monitoring, but we use some other RMM tools to log into our servers and things like that. Those have some monitoring built into them, so we get duplicate alerts along with those. If a hard drive on a server fills up, I'll get an alert from Auvik and our RMM solution. But there's no other platform offering more monitoring or alerts that Auvik's not giving us. Auvik gives us more than what all of our other platforms give us, and it's all in one spot.

Auvik helps us be proactive versus reactive. We stay ahead of the curve by getting alerts and knowing that a problem could potentially occur. The ability to resolve potential issues before they become a problem is a massive benefit for us.

The visualization is excellent, and our customers will speak to that too. We often export the map it creates and hands it off to customers, so we don't spend lots of time manually creating these things in Visio or Lucidchart. We don't have to use any of those kinds of tools anymore.

I might have had trouble with the visualization if I hadn't had all those sessions with them to walk us through all the technical points of it. There's a lot of information, so it's like trying to drink from a fire hose. They handed all that information about filtering and using the solution in those technical calls. I think they know that you'll get hooked and become a long-term customer once you get familiar with it and understand how intuitive it is.

The visibility into remote networks has been immense. It's quite a big project to swap out some network switches for a new customer. We weren't familiar with the current network. We deployed Auvik on the web and scanned the switch ports to understand what was on the other end of each switch. It helped us replace those switches and plug everything into their new destinations on the correct VLANs. It's a huge deal for us.

We have it set up so that various alerts go to different teams. If an alert comes in for hard drive corruption on a desktop, that will automatically go to the manager of the help desk team instead of the server infrastructure team. That works pretty well. 

Auvik keeps our device inventories updated, saving us time because we know what is deployed and what has been decommissioned. It's also helpful from a billing perspective. It was a manual process of exporting reports from our RMM solution to do billing per device. We can do it all through Auvik because we can see what is active and what isn't.

We're a pretty small shop, so Auvik has helped us a ton. I would spend two to three hours a day manually doing this if we had to put it down to an actual number. With Auvik, it takes no more than 30 minutes of just browsing through alerts in one spot, creating tickets, assigning them to our resources, and taking care of things that need to be done.

Auvik is easy to use. It took some time to set it up, and they were pretty good to us. They offered us around six sessions with a technician to help us set up the monitors we wanted. After we were trained properly, I had no issues using it.

It has been crucial for us to have all these monitoring capabilities in one place. That's why we've been willing to shell out the monthly expense. It's helped us tremendously.

Configuring alerts is pretty tedious. It would be nice if they had a wizard who walked you through instead of having everything turned on or off from the start. 

For example, it could have some radio buttons and ask you, "When this kind of alert happens, where would you like the alert to go?" Is it push alerts to a cell phone or an email address? Is it simply alerting? I think an initial onboarding wizard would help you to build out Auvik and get more out of it from the front end.

We first used Auvik when it came out or when ConnectWise started pushing them. That was in 2019. We used it for about a year. I don't remember why we stopped using the product, but we picked it up again eight months ago and have been using it consistently since.

We've been with Auvik for eight months, and we've had a few alerts that Auvik collectors are not communicating with the solution. We had three of those in an eight-month period, and they were fixed within an hour. I'm pretty sure some of those came in overnight while they were doing maintenance. The uptime has been reasonable. 

It's pretty easy to scale up Auvik. We cater to movie theaters, so many of our sites are cookie-cutter from our end when we set them up. It would be nice to have the ability to copy a site and apply the template to another site. 

This may be a solution that they offer, but I don't know. We've never been able to do that before. In terms of deploying the collectors, the scalability is fine. After that, you need to go in and approve all the networks you want to scan. That takes at least an hour.

I rate Auvik support nine out of 10. I needed some help setting up an alert to monitor the VPN. I needed to get an alert if a specific VPN tunnel went down. I had no issues with that. They sent me a quick knowledge base article on how to configure the alert.

Positive

Previously, we used some open-source solutions called Observium and Libre. They're both SNMP and sys log monitoring tools hosted internally. We had to maintain the servers and do the updates. A lot of time went into that, and it would break frequently. When it broke down, we'd lose a lot of data and dedicate significant resources to maintaining the solution. That's the main reason we switched back to Auvik. Once we got into Auvik, we realized we got so much more data through it.

Auvik's cloud platform was a critical reason why we switched. When you're hosting an on-prem solution, you need the resources to maintain it. You have to apply patches to the software and maintain the infrastructure it's running on. In terms of capabilities, Auvik is like a hybrid solution. The platform is on the cloud, but you have an on-prem collector agent running these scans. There aren't any gaps in the data that it can obtain, and it's much easier not to have to maintain the infrastructure.

The deployment was straightforward. You create a site on the web portal, and it gives you an installer. You download the collector onto the device you want to monitor, and it starts collecting data. After deploying the collector, the network map takes 15 to 30 minutes.

We have Auvik deployed to around 25 sites, and our networks are heavily segmented. We have to create extensive rules on our end, which isn't necessarily an Auvik thing. We want one device to see everything on every network segment and VLAN. You have to have a rule specified for that. It took an hour at each location to get Auvik fully deployed. We started with those technical calls to understand the controls needed in the firewalls. Now we have a template that we use to deploy.

Configuring the alerts took four to six hours worth of technical calls. A lot of those were global. Those alerts could trickle down through each customer site as we had them set up. Our previous solution probably took the same amount of time to onboard a new site. At the end of the day, we have no internal resources dedicated to maintaining the infrastructure whatsoever. It runs and collects the data. We just log in and review it from there. It saves us at least two to three hours per week in the long run. It doesn't require any maintenance after deployment. 

In our experience, you get what you pay for. Everything is priced based on its actual value. I think Auvik is on the pricey side, but it has been worth it for us. It depends on how much you will use this and the level of visibility you need into the networks you're monitoring. Some managed services providers don't do much monitoring, while others monitor extensively, so it depends on how much it means to you. If you go with a low-end solution, you'll miss out on quite a few capabilities. On the higher end, you need to justify that cost.

I understand the pricing model with it, but I don't know the details about how much we pay monthly. I am not usually the one that handles it within our organization.

We did not look at any other solutions this time around. Initially, we were a ConnectWise customer, so we got a free trial to test it out. After we left, we decided to come back because it was a project where we needed visibility into a customer site. I knew Auvik provided that capability, and we did it. Once the owner of our company was able to get in and poke around through that, he was like, "Oh wow." So, he decided to sign back up for it.

I rate Auvik nine out of 10. To implement Auvik, you must understand what you're trying to monitor. If you don't know where you're trying to go, it's much harder to pave the road. You must understand how to allow that monitoring within your infrastructure before trying to get it. 

We ran into a problem when we were deploying the collector and were only getting limited amounts of data because particular ports are closed on the firewall. We weren't getting alerts within Auvik saying something wasn't happening because it was blocked. It just wasn't working, so we had to figure out the hard way to create rules in our firewalls to allow the collector to get its data.

We manage IT infrastructure for 400 companies, and Auvik allows us to monitor it remotely. We have a portal to monitor these companies' servers, devices, routers, and APs constantly so we know when something is down and needs to be repaired in real-time. It's nice. We have it implemented in our Autotask and service desk portal, so it can automatically open and close tickets.

Auvik has improved our company's operation tenfold. It allows us to do real-time network monitoring down to a printer connected to the network. 

We can also automate and streamline fixes for recurring issues. We can determine an ongoing problem and find a real-time fix for it. We monitor and log different events. Once we have enough cases, we create an automated fix for that issue and cross it off our list, so we don't have to worry about it again. It's been overwhelmingly successful in our company.

Previously, we had various managed portals and a list of URLs to check. We went to a client company to see what portals they used. It was an absolute nightmare. Credentials would change constantly, so we couldn't log in. It was horrible.

Auvik has saved us a lot of time. Much of the solution is automated and monitors by itself, letting us know when critical issues occur. We no longer need a dedicated technician to log into every network. It gives us real-time monitoring, so we don't need someone to check every network first thing in the morning to see if any issues require a response. 

When I click on one of the 400 companies we monitor,  Auvik will give me a spanned view of everything on their network, from their DMZ to their servers, switches, firewalls, printers, and PCs. It opens a tree view, so you can go down the list from top to bottom, which makes troubleshooting things much easier. We get a much broader view. In addition to monitoring endpoints for threats and performance, Auvik lets us see the topology of the entire network, which is perfect for our purposes.

The intuitiveness of the network visualization is amazing. Several times, it's picked things up that I've missed. I look back and ask, "Why is Auvik alerting me about this? I know that's not an issue." I'll dig deeper into it; they've noticed something I didn't even see, saving me time and energy.

Without Auvik, our technicians would spend countless hours troubleshooting things unnecessarily. When you get a call from a client with network issues, Auvik can pinpoint precisely where the problem lies. Otherwise, you'll blindly go through every device, trying to figure out what's happening, which could take hours. 

It has freed up a lot of time for our technicians to work on new projects or get certifications. We have 25 technicians, and Auvik has freed up around 24 to 48 hours of additional time for our technicians to do other tasks. Auvik has also enabled us to utilize junior staff better. The GUI interface is easy for a low-level tech to learn. After three or four days of training, they can understand how Auvik works and become accustomed to using it more often. 

I would not want to work at an MSP without a networking monitoring tool. It would be a step back to a point where you struggle to get one ticket done when you could have done eight because you don't have the necessary information. That's what Auvik does for you.

Without the updated real-time information Auvik's device inventories supply, we're not giving the customer the reliability and performance they request. These monitoring tools allow us to be proactive and see things before the customer realizes a problem. That's our reputation. That's what Auvik has given us. Any updated information will save us time. We can't use bad information when we try to fix the issue. 

I like the way everything can be integrated. Auvik uses SNMP and various protocols to ensure we can monitor any device on the network.

Auvik has issues with collecting information from some devices. I don't know if this is an issue on Auvik's end or if the device isn't compatible. We have noticed that some clients have been unable to add their devices to Auvik due to compatibility, but devices are fickle. I think it's a device issue and not an Auvik issue.

I've seen Auvik resolve these issues. They will create the ticket and tell us the issue is resolved. For example, maybe the customer restarted the modem, or the ISP got it running. They'll go ahead and close that ticket. The automation there is so nice that it will keep us updated if something's happening automatically.

I started using Auvik about a year ago. 

I rate Auvik 10 out of 10 for stability.

I rate Auvik 10 out of 10 for scalability 

I rate Auvik support nine out of 10. We've had to reach out to them a few times for custom things or issues with devices not connecting. They've always been very helpful.

Positive

We previously didn't have a managed or automated solution like Auvik. It was a list of URLs and an Excel spreadsheet for each company with all their networking and login information. After we got the pitch and went through the evaluation process, we realized what it could do for us as an IT company couldn't say "No."

Setting up Auvik can be tricky, but I think setting up any of these systems can be difficult initially. It's a piece of cake once you have the baseline down and your systems in there monitoring it. Our deployment was complex because we have 400 different companies, and each has various equipment with varying ages. 

I don't think using Auvik was complex per se. It was just the complexity we were trying to add to it. For a few small companies, we had to work with Auvik to set up custom APIs to get some things to work, but it went smoothly for the most part. 

After implementing the collectors, the network map started to populate within minutes. I think it's attributable to Auvik's ability to work the way it does and the protocols it enables to push this information over the network. We already have the credentials set up in the Auvik portal, so it has the permissions it needs. It can scrape that device for as much information as possible.

We've freed up a lot of extra employee time because of Auvik. It automated many tasks that required a dedicated technician to spend four hours each day checking every company's network. Auvik does that all the time, so it saves our employees a lot of energy and time.

It all depends on the scale of your implementation. It would be pricier for a smaller company ranging out for a few remote locations. It's cheaper if you're using lots of licensing. My advice is to try different solutions and see what works best for you. For us, that was Auvik. I think Auvik's current price is competitive and works for our business environment

We did look at a few other options, including Kaseya and SolarWinds. Auvik was the best option for pricing and features we were looking for in a product. 

I rate Auvik nine out of 10. If you plan to use old devices, verify that SNMP is an option. We had a lot of issues with a device that was 25 years old.

I am the network administrator for our company, and we use Aruba Central but we're looking into Auvik to see what else we can do with it. We're seeing quite a bit of difference.

We have been using multiple applications for managing our networks. Switching to Auvik has been amazing. It has been impressive. Without Auvik, I go through five different applications every morning, clicking through everything. It's very irritating. I have Auvik open in front of me right now and it's simple.

It definitely reduces repetitive tasks with its automation. One of the biggest things is the mapping records widget. With our current system, I have to do the mapping. If we replace an item or we change an IP address, I have to go back through everything and change what I've done. I go through the five applications in the morning to figure out my APs, my Cisco equipment, my Aruba equipment, my Blancco Management, et cetera. Auvik saves a lot of time and a lot of repetitive work.

I can go into it and get a configuration file. With some of our other solutions, because not all of our switches are Aruba, I then have to go to the switches to pull the configuration files. With Auvik I see all of them here. It doesn't matter what brand it is. It saves me a lot of time.

The automation Auvik provides has allowed us to see areas that we need to fix, which, of course, is very important. And it has reduced our MTTR because I see things more quickly and I see things through Auvik that I can't see through Aruba.

It would improve things a lot for us [if we continue beyond our trial of the solution]. It noticed a drop on my network at the instant it was happening and sent me a notification. We had a couple of devices that were questionable and Auvik said, "Hey, you have Raspberry Pis on your network." To me, that's very important. I don't like Raspberry Pis because they are easily hacked and I don't want them on my network. So far, what I've seen with Auvik in terms of notifications has been great.

Another benefit is that it keeps device inventories up to date. It notifies us about firmware updates and about what we need to change, which is nice and has saved us time. It tells us everything. I like it because if, for example, the device is a phone, it tells me the subnet that it's on and the IP address. It's great.

We are trying to get a full package together to go to our vice president and say, "Hey, this is what Auvik has done for us and we need to continue." Right now, we have five different software tools that we're trying to use and manage things, while Auvik is one. I'm fighting very hard to get Auvik.

One thing I like about it is how it maps the network. It shows all my devices and it shows everything that is possibly connected to the network. Most of our network is in the cloud and the mapping starts with basic internet, where it is. It gives me how many devices or switches are connected, and what is connected to each switch, including how many printers are on it. We have Blancco Management and our backup servers, and Auvik tells me how many of those are connected. It gives me everything. At this minute it shows me that 346 devices are connected to our network and what they are. That's beautiful, and I didn't have to do it. I have had to go and map out, by hand, every device on the network with what IP address it's set to. That's a pain.

And the visualization is very eye-catching. It's easy to use and very self-explanatory. If something is eye-catching it makes people go into it more. I really like that.

I also like how it even tells us that printers are low on paper.

To me, it's very simple to use the monitoring and management functions of Auvik. We were setting up the SNMP with Auvik yesterday and everything on it—setting up our firewalls with it—is very simple.

It also seems to be a single, integrated platform. We have 26 switches and hundreds of devices and it has detected everything. So far, we're very pleased with it. I take care of our network in Oklahoma City and in Memphis. Being able to see everything in one place is very important. With Aruba Central, I'm only able to see the switches in Oklahoma City, and I can't even see my APs because my APs are not Aruba. Aruba only lets you see Aruba. With Auvik, I'm able to see all the types of devices that I have, which is extremely important.

We have a lot of remote users. It's nice that we're able to see them and keep up with what's going on there. That visibility is extremely important. We have a very small IT team and we have to stay on top of things quickly. Ours is a larger company and, with a small IT team, things can get away from us very quickly. It's nice to have that full visibility and those upfront notifications so that things don't get away from us very quickly.

The window view could be improved. For instance, if I'm in inventory and I'm looking at my devices, I don't like the way the window splits at the bottom. I want to be able to choose the way it appears.

Similarly, when it shows me all the devices on my network, I don't like the fact that I can't adjust the display to the way I want it. I can increase it, but it's very difficult to move up and down to see that part of it.

We've been on the free trial of Auvik for 12 days.

I'm very impressed with the stability of Auvik. I have not had it go down or had a major issue. I haven't even had a small issue with it.

We spoke to some people from Auvik and their support is very friendly. They're very helpful and very knowledgeable. I was extremely pleased with them.

Positive

We currently use five other solutions.

The price that Auvik is offering us is a little bit steep. I'm hoping we can figure out something else about the pricing, but right now, it's a little bit steep.

My boss has been looking at five or six different solutions and he came across Auvik. He asked me to check it out. I brought it in and started using it and, so far, overall, I like Auvik the best.

When comparing network monitoring solutions and there is a concern about pricing, my approach is that you get what you pay for. The functionality is extremely important to me. The pricing is extremely important to my VP. You need to write out the pros and cons based on your needs and figure out how the pros and cons compare with your budget. But I would suggest you give Auvik a chance.

I like Auvik's cloud-based solution much better than having an on-prem network monitoring solution. We still have a couple of servers that are not cloud-based. I like the cloud much better.

If you are looking for any type of monitoring software, make sure that you find a product that sees every type of device on your network. Auvik even shows me the redundancy that I have on there. For a network administrator that's very important.