Auvik Network Management (ANM) Reviews

I am a network specialist. I use Auvik for troubleshooting where something may have gone offline. 

We utilize it for learning. We utilize it to do various levels of monitoring in terms of whether things are up, if a port is flapping, or if there is a configuration error. We also utilize it to gather data about things on various networks that we administer. As we have thousands of endpoints, it helps greatly with quick insights and with things that otherwise would take a lot of manual digging.

We are an MSP, and my focus is networking. By implementing Auvik Network Management, we wanted to gain a good stance on insight into the network. We also use it for troubleshooting, but it was not a problem to be solved to begin with.

I have a networking background, so I found Auvik Network Management to be a great product right from the start.

Auvik Network Management has been extremely helpful for entry-level technicians, especially those with no networking background.

Auvik Network Management has definitely reduced the mean time to resolution. Things that we would have had to dig manually are presented in an easy-to-digest and accessible format. We can access the information from the cloud from anywhere we are.

The visibility that it provides depends on how you manage it. If you implement it perfectly, you will have 100% visibility. If you understand the benefits and limitations of the various probes and SNMP that they use, it works well. It is exactly as good as your implementation.

Auvik Network Management does not allow us to spend less time on the setup, but it allows us to spend less time on the maintenance of the solution and issue resolution.

It is pretty responsive to whether things are up or down.

The conventions that they use for the various menus are not super intuitive. They make sense after you realize how things are laid out, but I have to do a lot of digging to find the things that I am looking for.

The map itself is a little clunky in terms of zooming in, zooming out, and moving around because you have to use the manual on-screen buttons as opposed to being able to click and drag. I know that it is just a front-end graphic implementation, but it is slightly clunky to move around the map. However, all the information is there and presented in a very succinct fashion. It would be nice to be able to move around the map a little better. There should be more convenience from the drag, scroll, and zoom standpoints. 

I have been using Auvik Network Management for half a year.

It is very stable, but the interface is somewhat slow.

We have a number of small to large deployments, so its scalability is excellent.

The support guys are absolutely phenomenal, but they are highly technical, and they also expect other people to be so. We are an MSP, so we move fast. If I call support, it is because I am looking for a quick answer. It is a good thing that they teach you how to fix it yourself or where the resources are, but sometimes, we are looking for quick answers rather than being educated.

They are extremely quick at responding. They are very good at that.

There is a tool called NetsTools Pro. It is a device, and it performs some similar functions. I have used SolarWinds products. I have used too many tools for network monitoring.

Auvik puts a lot of the features that were present in these other tools into one great package.

It is deployed on the cloud, and there are appliances present in all of our customer sites.

Its deployment was easy for me because I have a networking background. For non-technical people, it is easier than many solutions.

In terms of maintenance, it requires monitoring in terms of making sure that the credentials stay updated for the network probes. If nothing changes, it does not require much maintenance.

We did it all in-house. Per-client, one person can handle the deployment.

I believe we have a special arrangement with them because we, as an MSP, take care of some of their technical services.

To implement Auvik effectively, I would advise comprehending some of the fundamentals of network monitoring that is vendor agnostic. Have a basic knowledge of SNMP and how ICMP works. You should be able to pass traffic through various network firewalls and junctions, and you should understand the limitations and advantages of any network in order to implement Auvik effectively.

Overall, I would rate Auvik Network Management a nine out of ten.

We install the product on all of our customer's endpoints. As an IT services consultant and provider, we depend on it to help us monitor the SaaS applications in use in customer environments. This includes monitoring for shadow IT, but equally important is being able to monitor license usage of approved apps and report that usage back to our customers.

Our customers' environments range from a handful of users to hundreds. Most of them are heavy SaaS users, and most work in at least hybrid environments, if not completely remote. Many of our customers are highly regulated or work with highly regulated customers themselves. All of them have intellectual property they're concerned about safeguarding, as well as customer information. 

This solution is one of a set of tools we use to control and protect these environments. It's one of the most important. Knowing about and stopping data from being stored or otherwise transmitted to unapproved SaaS applications is a primary concern for our customers, as it can cause regulatory violations or data loss and exposure - of both their customers' data and their own IP. It works quickly and proactively, allowing us to prevent these problems.

The product provides important insights into application usage for our customers and for us. Many of our customers are in highly regulated industries, and all of them have concerns about security. Our customers are also concerned about the proliferation of subscriptions they are signed up for. The solution allows us to monitor all of these things. We can provide reporting for audits and as part of our monthly reviews. We can detect and respond quickly to people using unapproved applications. 

We find that it is incredibly easy to install. Early in our use of the product, we worked with the development team and were able to work out a simple process for us to remotely install the tool through our RMM. Doing so is now a routine and fast part of our onboarding process. Management is zero effort on our part.

Overall, the solution gives our customers significant piece of mind, helps them save money, and removes a complication from their business. For us, it's a breeze to use and very dependable.

Reporting is critical for us and our customers. Many need to present documentation of their efforts to protect their data and their IT environment during audits. We can periodically generate reports from the product and store these in a convenient location. These are then at hand during audits, so our customers don't have to scramble to prepare.

Shadow IT monitoring is huge for us since so many of our customers are highly regulated. Being able to quickly detect and respond to Shadow IT usage is incredibly valuable for stopping potential regulatory violations.

Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great. Being able to integrate that with Slack or Teams would be even better.

We are always looking for ways to shave time from operations tasks. Even without LLM/AI, being able to integrate some degree of real-time query from a tool like Slack would be very useful. That would eliminate some of the need for us to check the portal and various customer tenants to get the information we need.

We've used the solution almost since it was first developed. It's been part of our toolbox for several years.

We've never run into any issues. The software works and doesn't interfere.

The product is very scalable. We deploy it to thousands of endpoints.

The solution always provides strong customer support.

Positive

We didn't use a different solution previously. We adopted the product early in development, and there weren't many competing products available. Since then, competitors have come out, yet we've stayed with this solution not only due to what it does but due to the quality of the team and company (Auvik).

The initial setup is very straightforward. We've completely automated the installation. The Auvik team is great at helping with this.

There's significant ROI to our customers, both in avoiding the downsides of Shadow IT and in managing their SaaS licensing. Our ROI comes in that we are adding value to our customers' IT and security operations while not incurring significant costs or time to do so.

We feel that the solution is incredibly affordable and fits well into our portfolio of tools. Setup is very easy and has been easy for us to automate. 

There wasn't much else available at the time we started using a solution of this nature. We have looked at other solutions since. However, we prefer to stay with Auvik.

Shadow IT monitoring and SaaS license management used to be uncommon thing. In just a few years, it's become table stakes. Any company not doing this is missing an important part of what IT needs to perform to secure the enterprise and manage costs. This solution provides an easy-to-use and affordable way to do this. I recommend it very highly.

Its main use case is network monitoring, specifically for some of the essential elements of our network. It monitors more, but we're really after those essential elements.

We were able to track down a couple of misconfigurations that were minor but we had missed. We now have a much stronger, clearer understanding of network health at a quick glance, and we're quickly able to diagnose.

It provides a single integrated platform. That was one of the reasons that we ended up checking it out. I had too many network elements, and I couldn't monitor it all from one place.

It has affected our IT team's visibility into our remote and distributed networks. 

Automatic alerting is probably the most valuable. Its network visualizations are fairly intuitive. It's pretty straightforward. 

The setup was not difficult. It was time-consuming. It took a little time to get it set up, but once it's all set up, it's pretty simple.

I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system.

We've been using it for about six months.

They're very good at alerting us to weekend maintenance. It seems to only be weekend maintenance, so I think highly of their stability.

We only have two sites, and neither of them is huge, but so far, the scalability seems just fine.

I've contacted their tech support. They were fantastic. I'd rate them a ten out of ten.

Positive

I did previously use a different solution. I had tried a similar competitor. I cannot remember the name of it, but I wasn't happy with it. Once my year expired, I decided to not keep it.

It was very straightforward. It was time-consuming but not complex.

We were able to use elements of it immediately out of the box. VLANs, some of the fine-tuning, and some of the more minutia definitely took some legwork, but immediately out of the box, some of the elements started popping up. It was pretty cool to see items popping up right away.

To fully deploy the solution, it took a couple of weeks, but that was not a couple of weeks of only focusing on that.

When comparing the time and cost it took to set up and maintain Auvik versus our previous solution, it was faster in terms of time, but the cost was higher. However, it was worth it.

We did it all by ourselves. It was just me. I probably spent two or three days of full-time work doing it.

It is deployed at multiple locations. In terms of maintenance, there is a collector that runs on our server. I don't know if I'd call it maintenance, but it is somewhat dependent on at least one piece of hardware staying up here on our campus.

We have seen a reduction in our mean time to resolution. 

I appreciated the way Auvik's pricing scaled with the size of my network. We're a non-profit, and they gave us a non-profit discount. I didn't do an exhaustive comparison, but I felt their pricing was pretty reasonable. I'm a cheap guy when it comes to spending in a non-profit, but I did feel that what I was getting out of them was a good value for my dollar.

I've tried prior applications. I had been trying to find one single method. We went for Auvik because of the good support and good sales. They did a good job at sales, showing me the system, and walking me through things. They were very responsive and good at follow-up. They took good care of me.

I'd advise being aware of all of your VLANs and making sure that the server you're going to run or the machine you're going to run the host on has proper access to all elements of the network. If you have separate segments, it's not going to catch those things. So, you may have to open up some pathways from various VLANs back to whatever server you're running this on.

We haven't done a ton of automation, but it looks like it could help to reduce repetitive low-priority tasks through automation. Similarly, we haven't utilized device inventory much from them. I suppose it would be network device inventory. It wouldn't be endpoint inventory.

In terms of comparing Auvik's cloud-based solution versus the other on-prem network monitoring solutions, I'd probably consider it to be a hybrid. That's because there is still monitoring software that has to run here, but the GUI is all in the cloud. It's similar, and it's nice, but it's not life-changing.

I'd rate it an eight out of ten.

My company is a managed services provider managing network infrastructure for multiple clients. We use Auvik to monitor firewalls, routers, or switches. When network devices go offline, get instant email notifications so we can investigate the issue. We also use it to manage devices directly through a web browser remotely.

Auvik makes everything more manageable. The alerts come in overnight, enabling us to look into the issue as soon as possible. We haven't experimented with Auvik's automation features. The primary benefit for our organization is network visualization and monthly reports for our clients. If our clients want to know what happened during the month, we can just gather that information and send it to them.

The network map has all the devices organized by the core, distribution, and access levels. Everything is evenly lined up, so it's easy to look at and it makes everything a little easier on our team.

The device inventories help us on the auditing side. Our customers want to know about changes in interface usage and quantity. For example, if we have some switches that are typically off and others on, we can track the changes in usage and all the inventories we manage. If we have the inventories off the bat, it saves us a few hours because we don't need to count manually. Auvik also reduces our resolution time by about 30 to 60 minutes.

I don't have much experience with on-premises solutions, but the cloud is much easier to use because it's available anywhere, so it takes less time to connect. 

The instant email alerts Auvik sends are valuable because every second counts when a device is down. Everything is in a single pane of glass, so it's easy to use and manageable. 

When everything is centralized, it becomes easier to use and coordinate among team members. There's one panel that can show everything. It's easier to train others to use the platform in terms of managing all the passwords for various microservice accounts. It's all there if we need to check the configuration of files. We don't need to go through multiple levels of access.

The network map is interactive and has all the details, so that's essential. The statistics and reporting features are also crucial. When we create reports, we have all the data, including a graph of network usage, bandwidth, etc. 

Auvik could be better integrated with our ticketing system ConnectWise Manage. We tried integrating Auvik to create tickets, but working to implement a more granular classification system based on priority. The important thing is that we get the alerts, regardless of priority, but that's something that can be improved.

I have used Auvik since I started my current job. It has been about two and a half years.

I can't recall any significant issues with stability.

I'm impressed with Auvik's scalability.

I rate Auvik support eight out of 10. I used their live chat once when we had an issue with a firewall that had two instances. We were doing reporting and needed to get the statistics for that month. Once, it failed over to the second secondary device of that firewall, so we could no longer get the information from the firewall that went offline. Auvik support helped me merge statistics from both into one. They resolved our issue on time. 

Positive

We use other network solutions, depending on client preferences. We have another one called Zabbix that might be used for more granular use cases. It's up to our management to decide. We compare the features of Auvik and Zabbix and pick the one that fits the client's business requirements. 

I wasn't around for the initial setup, but I've installed agents. When we install an agent, we turn off the Linux box and install it, then it's good to go most of the time. Another person on our team is the architect, and I am the person who deploys the agent on each server, switch, router, or firewall. There are various steps, but it doesn't take much time. After deployment, the solution is very low maintenance.

Auvik takes less time to do the reports, respond to alerts, set up the agents, and directly access devices, so its time-to-value is good.

Pricing depends on the client's budget and needs. Is it worth it to pay more to save time setting things up? Zabbix is an open-source solution, but it takes much more time and expertise to set up, whereas you can set up Auvik quickly. 

In terms of results, Auvik lets you see everything in a single pane of glass and the reporting is more accessible, so you save time in the long run. That's what I would tell someone if they're exploring their options for network monitoring.

I rate Auvik eight out of 10 overall. It's low maintenance, provides prompt alerts, and requires less expertise. Everything you need to set Auvik up is in the documentation, including guides for configuring network switches and routers. 

Auvik integrates well with various vendors, including Microsoft, Cisco, etc. It's well-documented. Go with Auvik if you want fewer headaches. 

Auvik is a monitoring solution for our infrastructure. We needed a tool to monitor the network, tell us when something is down, notify us when resources are low, and functions like that. 

Auvik has helped us become proactive rather than reactive. We immediately know when something is down, so we're not finding out from users calling to complain. Auvik has made it easier to get the information we need. It's a significant improvement over our previous solution, which was completely useless. 

It automates tasks like obtaining the switch configs. I no longer need to go into the switches and manually download the configs, then save them in a certain spot. It's a time saver.  The configs are automatically updated and saved in the cloud, so if something were to happen on-prem, we can log into that portal from anywhere and get our configs back.

It's a great solution for that. We don't have to worry about what happens if we get wiped out. We'll always have our switch configs in the cloud. It also helps keep our device inventories updated because it's automatically scanning, but it hasn't saved us much time because we're fairly small. 

It's easy to get the information I need. I don't need to hunt for it or run queries to get it. It's fairly important to have a single interface. I don't want to check multiple places to see what's going on in my infrastructure.

When credentials are rejected, I'd like to get a little information about why in the error message.

We've been using Auvik for nearly two months.

Auvik is stable. It's good.

We previously used OpenManage Network Manager from Dell EMC, but we got rid of it because it was too large and cumbersome to utilize effectively. It was pretty awful. It was on-premise and unwieldy. Auvik's cloud-based solution has been great. 

Setting up Auvik was a piece of cake. This was an absolute breeze to set up compared to my last solution. We had the last solution for three years, and I don't think it was fully set up. With Auvik, I installed the collector, pointed it at my networks, and away it went. There was nothing to it. The network map started to populate in less than an hour. It was probably less than 20 minutes. 

Auvik is fair compared to LogicMonitor, which I used before OMNM. I think it's a good price.

We looked at LogicMonitor. It was super pricey and wasn't as good of a fit as Auvik. Auvik does more for less money. Auvik has all the features that LogicMonitor has for half the cost.

I rate Auvik 10 out of 10. It has been fantastic so far. I recommend Auvik for its ease of use and the information that you can get out of it. The price point is also fantastic.

We use Auvik as a network scanning tool so that we can detect devices that are connected to our office network. We can get information from those devices and track them down. It's a network monitoring and scanning tool, so we can detect rogue devices and network traffic as well. It's essential to see what's on our network.

Auvik provides a single integrated platform from a network monitoring perspective. Having a single integrated platform is important for our organization because we obviously don't want to check multiple systems.

It's deployed in a single location with multiple networks for different departments. There are 200 endpoints in our organization.

Credential management is the most valuable feature. It's helpful to have everything in one essential place. The traffic flow is also a valuable feature. I haven't been able to use it yet, but it's been demonstrated to me and looks very good.

It's easy to use the monitoring and management functions.

The user interface could be less cluttered. There's a lot going on, which is good because there's obviously a lot of information displayed. Sometimes I feel a little bit claustrophobic with the user interface. It can be confusing at times because there's so much going on. Once you know how to use it and navigate, it is easy to use.

I've used Auvik for two weeks.

From what I have seen, it's stable.

It scales very well, from what I can tell.

The setup is really easy. We implemented Auvik out of the box. It took 15 minutes to install the virtual appliance. We were able to start scanning, and it took 20 minutes to start retrieving information.

Auvik requires maintenance. The network appliance needs to be updated. Obviously, the credentials need to be updated whenever they change. It's a small amount of maintenance. We don't have to worry about it too much because it's cloud-based. The updates are simple, so it's really easy to maintain. You just log in, click a button, and it will update.

We looked at Lansweeper. I'm still in the process of evaluating other solutions.

I would rate this solution as an eight out of ten.

Auvik's cloud-based solution is easier to use compared to the on-premises network monitoring solutions. We don't have to maintain anything, which is nice.

My advice is to deploy Auvik wherever you can to get as much data as possible.

We're a managed services provider using Auvik to monitor our clients' infrastructure. It is part of a set of tools that keeps us informed when something goes wrong, and we use it to build network maps. You can get an idea of what's happening on-site even if you're unfamiliar with the client's setup.

Sometimes it's the only thing on the network. It's competing with Ubiquiti if we have a Ubiquiti network. Not all the time, but sometimes. 

Auvik allows us to react faster to issues, so we're able to keep our SLAs. 
Depending on the issue, we're reducing our troubleshooting time to within 20 to 30 minutes. Some of our clients have one-hour SLAs, so that's an important turnaround.

We have much better visibility into our clients' networks, which is helpful when we're troubleshooting. When issues go wrong, we're more present. It helps us automate some low-level tasks. For example, it closes tickets on its own. 

The fact that Auvik is a cloud-based solution is crucial because we're primarily a cloud-based company monitoring multiple clients across several sites. The cloud functionality is handy because we get visibility across distinct companies all from one location. 

Monitoring is probably the most active asset Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem. 

The integrations don't give us too much trouble. It all works with Auto Task reasonably nicely. Once it's set up, it'll close out in Auto Task too, which is great. The network visualization is excellent if you build it out and tweak it, so it reflects the truth. You'll get most of the picture if you let it automatically populate. Once it's built out, the network map is decent.

The network visualization is pretty intuitive. There's not too much going on with the network map there, and you understand what a network looks like. I think it's pretty straightforward.

Auvik doesn't communicate very well with Ubiquiti devices and will incorrectly flag facets as down. Compatibility with Ubiquiti is my biggest pain point with Auvik.

I have been using Auvik since I joined this company in July 2022.

I haven't had any issues with Auvik's stability.

Auvik seems fairly scalable. It works for all of our clients, ranging from 10 devices to a few hundred. It works well for small to medium-sized businesses. 

I give Auvik a solid seven out of 10. I might rate it eight if the Ubiquiti issue wasn't always bugging me. It tells me Ubiquiti devices are down when they're not. I recommend giving it a try. If you are trying to track multiple sites and multiple clients, it's worth a look.

We are using it for more visibility on our network devices.

It did highlight a few things in the very beginning. When we were in the trial, it highlighted some misconfigurations, some of which were quite important to fix immediately. It has brought us to a better place from that perspective. There is comfort in knowing that there is something watching the devices. If a site was to go down, or something was to stop working, or someone plugged in something incorrectly where they shouldn't be, we would be notified, and then we could figure out how to fix it straight away, whereas before, we would be in the dark. We didn't have visibility on that before.

It provides a single integrated platform, which is very important because it saves time and it gets to the point very quickly. If there is something that's not quite right, we can find it and figure out a path to resolution.

It's very good for visualizing the network mapping and topology for our organization. It's really helpful. We do need network diagrams to be accurate and up-to-date for certain accreditations that we have. As we are still in our infancy with the product, with the diagrams that we've got, we do need to do a little bit of work. They are very detailed. They do show the connectivity parts, and once I tighten them up, they'd be sufficient for us to use for our audit purposes. They're good.

The overall intuitiveness of the network visualization is pretty good. They are quite intuitive. It gives you the option to drill down into certain sites and see their connectivity and see what goes where. It's pretty good, especially when you get stuck into the filters and you start adding devices and adding different bits and pieces. It works well.

We've got various sites across the country. We aren't global, but in the UK, we've got various sites. It's very helpful to see the topology and what's going on in our other sites as well, whereas before, we had little to no visibility. This visibility is very important.

It helps keep device inventories up-to-date. It has saved time when it comes to us having audits and interrogations.

The alerting has been really useful. The integration with other vendors, not just using their SNMP feature, but the actual integration to other cloud-based solutions is also valuable. We use Cisco Meraki, and integration into that has been very helpful.

It's very important that it's user-friendly and easy to understand. They've got quite a good knowledge base as well. Their resource center is pretty helpful. I had to go there a couple of times.

The deployment could be better. It's something that we've done recently. Auvik uses something called a collector, and I added a collector to our main site. I only added it to the main site, but when it came to adding additional sites because this was in the testing phase, I had to reconfigure that collector. It wasn't overly clear about how to do that and how to share. They call it sharing a collector. I had to mess around a bit to reconfigure that collector and add some new sites. I originally set Auvik up as a single site and put the credentials. We share the credentials across the other sites as well. I did the credentials onto our headquarters, and then I realized that I could have added the credentials at the very top level or the organizational level. I had to do a bit of reconfiguring to move the credentials over, and then it scanned the device again to make sure they were the right credentials. So, reconfiguring was a little bit of a pain. In the initial setup phase, if it was described a bit better that if you use the same credentials, you can put them here instead of at the site level, that would've been quite beneficial. They could also mention that you can set your collector up as a shared collector from the very beginning. It could be that it does that, and I just missed that step. If that's not there, then just the description as to what it could do and how it would benefit, instead of having to retrospectively change it, would be useful.

There should be a slightly clearer understanding of how devices are charged. We integrated the Meraki system, and certain devices are chargeable and certain devices aren't chargeable. It would be quite useful to have some kind of message saying, "Right, we've discovered these devices on Meraki. Once you are monitoring them, you will be charged this per device, and there'll be an uplift of your billing every month." 

I have been using Auvik for a couple of months.

Although I haven't taken too much notice of these emails, I have received a fair few in our short period of being with Auvik that describe system outages and maintenance windows and changes. I was a bit surprised at how many I've had, but every time I've wanted to use it, it has been there. It's nice that they email to say that there are potential issues, but there seem to have been a fair few. The downtime hasn't affected us directly, but it potentially has been a fair bit.

It appears to be very scalable. In terms of usage, it spans the whole company's infrastructure. We've got five locations. It spans across all of those and most of the subnets at those locations as well. There are some irrelevant devices that don't need to be monitored there, but we have Cisco switches, and we have Meraki firewalls and wireless access points. We have also got some Polycom and Yealink desk phones that it monitors. It monitors our HP printers, and we've got some Lexmark printers. We monitor those across the sites, and obviously, we've got all of our end-user devices. So, we've got phones, laptops, and a whole mixture of tech that is connected to the end.

We are looking at expanding one of our warehouses to have a lot more infrastructure inside it. Its usage will be expanded. In terms of users, we've only two users who log into the dashboard.

It was pretty good. I only got in touch with them once about the collector we put in. They were pretty helpful. I'm happy to give them a 10 out of 10. They got to the point and helped me out.

Positive

We used PRTG, but it was decommissioned. It was only a free version. 

The initial setup was straightforward to add the single site, but when I wanted to change that collector to point at multiple sites and move the configuration of the credentials over to the top level, that was a bit of an arduous task.

We implemented Auvik out of the box. It took about an hour after the collector was implemented before our network mapping started to populate. I had to authorize the networks that it was detecting, and it took about an hour.

Overall, the deployment probably spanned over a couple of weeks. If I had dedicated time for it, it probably would've taken only a day or so to add all our sites and get everything as it should be.

In terms of the implementation strategy, there wasn't too much of a strategy because it was a trial that we then continued onward. We didn't really have too much of a strategy devised.

I deployed it myself. For maintenance, there is just our team, which includes me and my colleague. Maintenance is required only when we have changes on our network.

Personally, I have seen an ROI, but I am not sure if the decision holders who deal with spending money have seen that yet because it has not highlighted any issues. It has not had that value in their eyes. It will probably show its value when it highlights what's gone wrong and how quickly it could be repaired due to the information that it provides.

In terms of time savings as compared to our previous platform, the platforms that we used in the past were decommissioned. We were looking at finding alternatives, which is when Auvik came around. I'm not so sure it has had a chance to save too much time just yet because it has not highlighted anything that needs to be repaired. I can imagine it being a great time saver should something go wrong, but because we are only in our early stages of use, we've not been able to benefit from its fault finding so much just yet.

We have not yet seen a reduction in our mean time to resolution (MTTR) because we've not had any problems.

Auvik has got quite a unique pricing model where you can spin up and spin down devices monthly. Obviously, there's the option to have a yearly commitment, but you can add different tiers of monitoring on devices. There are lots of bolt-ons and bits and pieces that you can choose to have. You can slim it down to something very cheap every month, or you can spin it up to whatever the requirements are, whereas others are a bit more finicky to set up and understand the billing.

The pricing could be tiered so that you get a discount for more devices. We're fairly early on in the billing process, but it could be slightly cheaper.

When we first signed up, it wasn't overly clear in terms of the devices that were chargeable. They seemed to be on the performance plan for some reason, as opposed to essentials, which had a higher tier of cost. So, I had it switched down to essentials. We use Meraki, and we also use another product called Cisco Umbrella. So, there are some aspects that we already have in other products that are a bit more detailed. I don't need additional functions, such as NetFlow, because we got Meraki Firewall, and we use Cisco Umbrella and all of their devices. We've already got the visibility that Auvik has, and we didn't need that portion of the billing. So, it cost a bit more initially because we were on this performance plan.

We did look into other products, but we didn't do a trial of them. I can't remember the name, but there were a few open-source products that we were considering for which we would have needed servers and other bits and pieces. Auvik being cloud-based was very appealing because we are very cloud-first. We did the test, and we liked it. So, we decided to carry on.

I would advise giving it the time it deserves to set it up correctly. Make sure that you are not preoccupied with other things. It doesn't take a lot of time, but just make sure that you aren't doing other things, and then you'll get it right the first time.

It's pretty straightforward. It takes a little bit of concentration. It's not something you could just set up in a rush. You would need to make sure that you're doing everything properly and giving it the attention it deserves, which sometimes I struggle to do because I multitask quite a bit.

It hasn't yet helped reduce repetitive, low-priority tasks through automation, but I can see it being able to do that. Similarly, its automation hasn't yet had an effect on our IT team's availability.

Comparing Auvik’s cloud-based solution versus on-prem network monitoring solutions, I personally don't see any downside to it being in the cloud as opposed to being on-prem. It has security for logging in, and it's normally always available. It's easy to spin up collectors that will talk out to the cloud. You still have a small on-prem application, but the whole infrastructure, the system, and the database are all living in the cloud, which really helps. Personally, I find it brilliant. It's great having a cloud-based solution that is powerful, like this one.

I would rate it an eight out of ten.

We use Auvik as a dashboard in our service desk department to monitor the network status of our clients, as it helps us with real-time connectivity. We use the solution for our service desk and applications and infrastructure team, including all the managers, so we have it across almost the entire technical support team.

Auvik improved our monitoring and awareness of our networks and helped us be more proactive in dealing with issues as a company. It gives us a clear understanding of what's happening on networks and what goes wrong, and the solution provides detailed data about events.

The solution helped reduce repetitive, low-priority tasks through automation, which saves us a considerable number of hours between all our clients.  

The product positively impacts our IT team's visibility into our remote and distributed networks globally. We have more awareness of our networks, a visual representation to aid us, and more detailed information when something goes wrong.  

Auvik increased our IT team's availability through automation, especially around alerting. Previously, it could take 15 minutes to figure out what was happening with a downed device, but Auvik detects an issue and automatically alerts us through the ticketing system. It tells us exactly why a particular switch has gone down or when a specific firewall loses connectivity. We know exactly what the problem is right away, which saves us a lot of time.  

Auvik helps keep our device inventories up-to-date, which saves us a lot of time because it provides us with serial numbers, IPs, and other device information which we would previously have had to find ourselves. It helps with firewalls, access points, and servers; all the device data is kept up-to-date in the background, and that's excellent. For a new client for whom we haven't documented any devices yet, that's 15 minutes saved per ticket or logged device, which adds to a significant time-saving. 

The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices.

The visual layout of the network provided by the product is a nice feature, almost like a family tree for the network.

I'm impressed by the way Auvik helps visualize the network mapping/topology, which is one of the features I like most. It isn't 100% accurate, but it helps us understand the network by displaying different components with different icons, like APs, machines, switches, and servers, and the connections between them.  

Auvik allows us to do SNMP checks and load separate accounts on all the devices. 

The monitoring is excellent because it helps us stay proactive all the time. 

Using Auvik's monitoring and management functions is straightforward and comfortable, and we have it integrated with our billing system. If a device on the system goes down, has an alert, or packet loss, a ticket is automatically logged into our ticketing system, which is very convenient. The management side takes a little getting used to, but with training and after a few days of experience with the product, it isn't too tricky, so it's pretty user-friendly. 

Automatic configuration backups would be an excellent feature for network devices and access points. The solution could take a backup of the configurations weekly and store that, which would be very nice.

We have been using the solution for three to four months. 

The solution is very stable; we didn't have any issues with the dashboard, ticket logging, or anything like that. 

The deployment team manage the scalability, so I don't know about that. 

We have about 40 end users in total. 

I never encountered any issues requiring a ticket to technical support.

We previously used PRTG, and it wasn't ideal. I don't remember precisely why, but it was either too expensive or didn't give us the desired results, so we switched to Auvik.

I wasn't involved in the deployment, but our applications and infrastructure team found it simple enough, and they like the solution too. From my perspective, it didn't look like a complex process; it seemed seamless.

I don't work in the finance department, so I'm not familiar with the pricing details; however, I know some clients declined Auvik due to the pricing, so they found it expensive. Other clients have adopted it, so they think it's worth the cost.

We evaluated another solution I don't remember the name of, but Auvik was on the cards for quite some time, so we ended up going with it. 

I rate Auvik eight out of ten.

I advise those considering Auvik to thoroughly read through the alerts if they have a ticket, and they'll know what the issue is.

As we are early in our integration with the solution, we have yet to integrate with much, just our ticketing and billing system.

We have seen time-to-value with Auvik.  

The primary use is for notifications and alerts, but also to get a feel for the network because I can see it all on a map, and it looks nice. We don't only use Auvik. 

To paint a picture of our environment, we deploy Auvik for some of our clients, and some of them own multiple facilities, so we have sites for them. Within our company, different individuals have different access levels, some with read-only. We also give some of our clients read-only access so they can see their network if they are curious.

We are an IT company, so notifications and alerts are essential for us. We can preempt problems because the solution alerts us before the customer even contacts us, so by the time they call, we already have information and an ETA on the fix for them.

Auvik affected our IT team's visibility into remote and distributed networks globally. Everything we do is remote, including initial onsite setups, and we can see how a network looks from the perspective of a nice-looking map. This visibility is important because it helps us see the network more clearly and provides a more physical feel instead of just seeing numbers and settings. Having an actual map of the network components and connections helps significantly.  

We have seen time-to-value with Auvik; it's a beneficial product, and we use it daily. 

We have seen a reduction in our mean time to resolution (MTTR) because the solution allows us to begin troubleshooting very quickly.  

The extensive personalization and customization options are great because it lets me do a lot. I can set up different permission structures, assign various staff members read-only access and others full access, and customize my notifications.

Auvik's UI is beautiful. 

The solution's monitoring and management functions are relatively straightforward; with ten being the most difficult, I'd rate Auvik three point five or four. This simplicity is important to my organization.    

Regarding Auvik helping to visualize the network mapping, that's one of the features I love most about it. It shows the network on such a simple level, with the firewall on top, the switches, types of connections, devices, and so on.  

Auvik has excellent integrations with other solutions we use. 

A feature I'd like to see is a stat breakdown of our networks at the end of every month, showing package drop rates for each network and so on. For example, this data delivered in an email would be a good feature.

I've been using the solution for four to five months. 

Ten out of ten, we've never had an issue with the solution's stability. 

Auvik is highly scalable. 

I've never needed to contact technical support.

The initial setup was straightforward, largely thanks to Auvik's knowledge base. They provided an excellent knowledge base, exact instructions, and courses, which made the process very simple.

Deployment of the solution to a site requires one staff member, and the process includes the following:

• Installing the connector on a local device.
• Getting it signed in with the SMPP protocol.
• Creating the sites and the multi-site.

Following the deployment, we monitor notifications; no other maintenance is necessary.

Auvik assisted us with the initial deployment. 

I rate the solution ten out of ten. We don't use it to control every aspect of the network, but I'm satisfied with what we use it for.

Auvik is the solution for those looking to monitor their networks. It's incredible; my advice is to go for it.