Auvik Network Management (ANM) Reviews

We have a medium-sized business. We have two data centers and two small physical offices. Our main goal is to monitor the traffic between the data centers to get an idea of the traffic, and our current firewalls don't offer that as a solution.

The main selling point was the traffic insights feature, which better explains our network traffic. Auvik has many different features, but we primarily want it for traffic insights. It has monitoring and network discovery. Network discovery is useful, but we already have a monitoring solution. The network map is easy to use.

The onboarding could be a bit better for Auvik. We've had a few issues out of the gate because we already had an existing Auvik setup that was invalidated. Given that we're a new customer, it's taken a while to get support for these issues. It's taken a couple of days, but I would have thought that as new customers, we'd get priority support until the solution is running. 

I would like it if you could filter out workstations. We've got Windows workstations and servers, but we only care about the servers. It would be nice if we could filter out devices based on the operating systems, so we don't have to see the workstations, but you can't. 

We used the Auvik trial for about three weeks and then purchased the full product after a couple of months. We're now a week into using it.

I rate Auvik nine out of 10 for stability. I haven't had any downtime. 

I rate Auvik nine out of 10 for scalability. It has the potential to scale because you can add collectors or create new sites as needed. 

I rate Auvik support seven out of 10. The people I've spoken to have been pleasant, but it's taking a while to deal with our outstanding issues. 

Neutral

We also use PRTG for our network monitoring. We invested a lot of money in PRTG, so we can't replace it all yet. We adopted Auvik for its traffic insights. 

It should be straightforward, but some things don't work, and the guides aren't necessarily correct either. We've used it for a week now and don't have much in there because there are a few teething issues that I've opened tickets for. 

The price is what I expect for a product like Auvik. It's reasonably priced. 

I rate Auvik eight out of 10. 

Auvik is a tool that discovers all the networking assets within our clients' sites. Many other tools do this, but we like how Auvik integrates into our existing infrastructure. The primary use case is discovering all our networking devices, managing them, and setting up alerts. We use Auvik with a combination of other tools. It's integrated with our ticket management system where most tickets are escalated. 

We deployed Auvik at a new client yesterday evening, and we can see almost everything within the network now. We've had access to the firewall. After a bit more configuration, we can see the network map populate.

Auvik's network maps and diagrams are solid. Once everything is fully dialed in and the network devices are properly speaking to Auvik, you have a perfect network diagram. 

The solution is easy to use.  Learning Auvik only requires you to play some games on your machine, but there is no steep learning curve. There has never been a time when I didn't understand something about the technology. I don't think the learning curve would be high for someone without a technical background. It's so intuitive you don't need to dive deeply into various menus to find what you want. 

Auvik gives you a real-time picture of your network. I've never designed a network map that captures every data point, but Auvik does that. A network map gets cumbersome for end users because you see everything. You might see 25 to 100 nodes connected to an access point. If you are having issues with the network map, you can zoom in on the area you want to focus on.

To get the details about applications in Traffic Insights, you need to dive into the applications as a general category. You can see the users using the application, but I cannot pull each component into the report. Let's say I'm going to an end-user or a client. When I print a report, it comes out with 10 pages about the usage, resources, etc. 

I want to see details about the resources I use, and I can't do that. We have this data in a graphical format, and we can get the data provided in Traffic Insights by using other components within Auvik. I want a detailed report that we could present to the client. I was told at one point that we could produce this through integration with another solution. We tried that, and it didn't work. We did a service ticket again and spoke to the relevant persons, but there were false positives. 

They should pull the Traffic Insights feature until they're finished developing it. I cannot generate a report. It's all about monitoring, not configuring or backing up anything. It's just about monitoring, so I can't pull the report. Traffic Insights should be able to do that. 

The network map could be more customizable. You can decide whether you want a comprehensive map or only want to see the core network features. It all depends on the shape the end-users want for the network map. It's not the traditional shape that we're used to in IT. They could introduce something where the map can adapt to new shapes.

I have used Auvik for two years at two organizations. 

I rate Auvik support eight out of 10. They're great. Auvik responds to feature requests. A while ago, there was a useful feature missing, and Auvik jumped on it. 

Positive

The onboarding went smoothly. Some of Auvik's team helped us. It was very quick. The core solution was deployed within a month. 

Auvik offers a solid value because it only bills for the core components like switches, firewalls, etc. It isn't billing for every discoverable device. The cost is manageable. Many critical devices are covered but not billed. I would consider all of the clients' assets critical. We don't have a tiered system. 

I rate Auvik eight out of 10. 

We use Auvik Network Management to monitor the networks of our clients who subscribe to our network monitoring service. This includes everything from backing up and restoring configurations to maintaining a complete network map.

The interface is incredibly user-friendly for basic tasks. However, more advanced features require some effort to learn and master. Overall, I appreciate the intuitive design that allows me to simply point someone to the interface and say "figure it out," and they can usually do so without much difficulty.

Auvik's configuration backups have been incredibly beneficial. They've saved us on multiple occasions in a pinch. The same goes for remote access - it allows us to troubleshoot issues remotely without having to immediately send someone on-site. We saw these benefits almost right away. We've had some client onboarding experiences that were quite challenging. However, by deploying Auvik, we were able to sort out the devices and identify the issues that same night.

It has empowered our entry-level technicians to resolve more tickets independently. Our company uses a tiered support system, and the help desk is primarily staffed by tier-one technicians whose expertise may not be as strong in networking. However, with Auvik's assistance, they can still identify basic problems, such as a network outage caused by a switch malfunction. In these cases, they can at least diagnose the issue or perform initial troubleshooting before escalating it to the appropriate team.

Auvik has significantly reduced our overall mean time to resolution. In some cases, this improvement is because resolving the issue remotely with Auvik avoids the need to send someone on-site, which could have taken a significant amount of time – up to one or two hours for the drive alone. Thanks to Auvik, we can now resolve these issues in some cases in as little as half the original time, or even a quarter.

Auvik helps us reduce the time spent on setting up maintenance tasks, troubleshooting issues, and resolving them. As the person who performs quarterly network maintenance for our paying clients, Auvik is a game-changer. It allows me to easily export all the necessary information, identify devices that need patching, and get started quickly. This saves me a significant amount of time. Thanks to Auvik, I've been able to reduce the time it takes to complete maintenance tasks from a full month to just two weeks.

Topography mapping is incredibly useful, especially when it's functioning properly. It's important to note that there have been some issues with it in the past. However, when it's working, the map is fantastic for locating even small devices. You can quickly identify the specific switch a device is connected to and troubleshoot issues like port connectivity. Additionally, remote access is incredibly helpful, and I use it frequently.

Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change. This seems to be a new issue that has only emerged in the past few weeks.

I have been using Auvik Network Management for three years.

Auvik had been running flawlessly until the past few weeks when we started experiencing incidents where the entire site would crash for a half hour.

Auvik's scalability is great. It allows me to manage multiple sites easily. For example, a client can sign up with 15 sites, and I can simply add their website information and deploy Auvik to all of them in one go.

I frequently contact Auvik's technical support. They are incredibly fast to respond, even if an issue isn't immediately resolved. In those cases, they efficiently escalate the issue to the appropriate team to ensure I get the right answers. For simpler questions, they can quickly direct me to the relevant documentation, often within minutes. Additionally, their communication style is friendly and helpful.

Positive

I am responsible for the Auvik deployments for our clients. These deployments are straightforward. For a typical deployment, excluding any on-site work such as deploying physical collectors for clients without server sites, the process takes less than an hour. This includes entering all credentials, subnets, and other necessary information. The deployment time remains consistent even for larger sites.

Some of our clients have complex network setups, with up to 17 devices. This includes configuring them with all the necessary credentials. I'm currently working on assigning designations to devices that are functioning properly. My meticulousness added about two hours to this task, but overall, it should be completed within half a business day.

I'm generally responsible for deployments. However, if someone else needs to handle them, they can follow the combined documentation – both what I've written and what Auvik provided. It's worth noting that Auvik's documentation is incredibly thorough and helpful.

I evaluated Liongard, but I was not impressed with them.

I'm not entirely sure why our company ultimately chose Auvik, but I've been a strong advocate for keeping it. It offers a wide range of functionalities in a single tool, which is something we lack in other areas. For instance, when we acquired another MSP and integrated it into our system, they were using Liongard. While Liongard serves its purpose, Auvik consolidates all the necessary features into one platform. This provides us with a unified view of our IT infrastructure instead of having to manage separate tools.

I would rate Auvik Network Management ten out of ten.

Maintenance for Auvik is minimal.

To ensure a seamless rollout, new users should gather all their documentation and credentials beforehand. Having everything readily available will significantly expedite and smooth the deployment process.

We install the product on all of our customer's endpoints. As an IT services consultant and provider, we depend on it to help us monitor the SaaS applications in use in customer environments. This includes monitoring for shadow IT, but equally important is being able to monitor license usage of approved apps and report that usage back to our customers.

Our customers' environments range from a handful of users to hundreds. Most of them are heavy SaaS users, and most work in at least hybrid environments, if not completely remote. Many of our customers are highly regulated or work with highly regulated customers themselves. All of them have intellectual property they're concerned about safeguarding, as well as customer information. 

This solution is one of a set of tools we use to control and protect these environments. It's one of the most important. Knowing about and stopping data from being stored or otherwise transmitted to unapproved SaaS applications is a primary concern for our customers, as it can cause regulatory violations or data loss and exposure - of both their customers' data and their own IP. It works quickly and proactively, allowing us to prevent these problems.

The product provides important insights into application usage for our customers and for us. Many of our customers are in highly regulated industries, and all of them have concerns about security. Our customers are also concerned about the proliferation of subscriptions they are signed up for. The solution allows us to monitor all of these things. We can provide reporting for audits and as part of our monthly reviews. We can detect and respond quickly to people using unapproved applications. 

We find that it is incredibly easy to install. Early in our use of the product, we worked with the development team and were able to work out a simple process for us to remotely install the tool through our RMM. Doing so is now a routine and fast part of our onboarding process. Management is zero effort on our part.

Overall, the solution gives our customers significant piece of mind, helps them save money, and removes a complication from their business. For us, it's a breeze to use and very dependable.

Reporting is critical for us and our customers. Many need to present documentation of their efforts to protect their data and their IT environment during audits. We can periodically generate reports from the product and store these in a convenient location. These are then at hand during audits, so our customers don't have to scramble to prepare.

Shadow IT monitoring is huge for us since so many of our customers are highly regulated. Being able to quickly detect and respond to Shadow IT usage is incredibly valuable for stopping potential regulatory violations.

Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great. Being able to integrate that with Slack or Teams would be even better.

We are always looking for ways to shave time from operations tasks. Even without LLM/AI, being able to integrate some degree of real-time query from a tool like Slack would be very useful. That would eliminate some of the need for us to check the portal and various customer tenants to get the information we need.

We've used the solution almost since it was first developed. It's been part of our toolbox for several years.

We've never run into any issues. The software works and doesn't interfere.

The product is very scalable. We deploy it to thousands of endpoints.

The solution always provides strong customer support.

Positive

We didn't use a different solution previously. We adopted the product early in development, and there weren't many competing products available. Since then, competitors have come out, yet we've stayed with this solution not only due to what it does but due to the quality of the team and company (Auvik).

The initial setup is very straightforward. We've completely automated the installation. The Auvik team is great at helping with this.

There's significant ROI to our customers, both in avoiding the downsides of Shadow IT and in managing their SaaS licensing. Our ROI comes in that we are adding value to our customers' IT and security operations while not incurring significant costs or time to do so.

We feel that the solution is incredibly affordable and fits well into our portfolio of tools. Setup is very easy and has been easy for us to automate. 

There wasn't much else available at the time we started using a solution of this nature. We have looked at other solutions since. However, we prefer to stay with Auvik.

Shadow IT monitoring and SaaS license management used to be uncommon thing. In just a few years, it's become table stakes. Any company not doing this is missing an important part of what IT needs to perform to secure the enterprise and manage costs. This solution provides an easy-to-use and affordable way to do this. I recommend it very highly.

I'm a system administrator. I use it to monitor and automatically draw a network map of our network.

It has helped us determine better ways to organize some of our physical networking, and it also allowed us to locate and troubleshoot issues more quickly.

It saved me at least a couple of days of work in regard to network mapping. There's a lot of detail that it figures out automatically that otherwise, I would have to do manually. It definitely helped that way. The monitoring is a little bit redundant. We already get emails for some of the things it warns us about, which is fine, but it also warns us about other things that we are not aware of. It saves me some time that way as well.

The network visualizations are quite intuitive. It comes with a number of different controls to manipulate, monitor, and change the visualization of what you're seeing. They're pretty intuitive and don't require many instructions.

We recently opened up a branch office, and it allowed us to visualize that remote network in more detail than we would have before. This visibility is quite important so that we have a better understanding of the way the network is configured and if there are any problems with it. Before, we had no way to visualize which devices were connected to other devices. It just had to be common knowledge or certain documentation, but now, we can visualize our network in real-time and troubleshoot if any issues arise.

Automatic network mapping, alerting functionalities, and TrafficInsights are valuable.

The monitoring function is quite easy. It's already set up with a lot of good defaults. So, I didn't have to change too much. The management function is also pretty useful. The interface sometimes takes a little bit of learning to navigate, but besides that, it has been pretty useful so far.

I like the methodology of its deployment and how it's set up. I like how we simply have to put a simple virtual appliance in our environment, and it figures out everything for us. The methodology of how it's designed to be used from that cloud environment works well. 

Some of the network map customizations could be improved to show or hide certain components if desired. There are already some tools built in to do that, but they could be improved upon.

Some of the discovery methodologies could be improved upon. It removes the device that is offline, but when that gets added back, if there is any custom information saved for that device, such as it's a smartphone, you have to change and reenter the information all over again. It would be nice to not have to manually modify certain devices that get added to the network.

I would give it pretty good marks in terms of helping to visualize the network mapping or the topology of our organization, but sometimes, the map refreshes in a way that doesn't always make sense. I have to create a support ticket to ask why the map is showing things the way it's showing, but that's more of a learning curve related to learning about the tool itself, but for the most part, it automates that whole process quite well and makes it easy to see what's on the screen.

There could be a mobile app or some type of mobile interface to review details on the go. I haven't tried it yet, and I am not sure if there's one.

I have been using this solution for approximately three to four months.

For the most part, it has been quite reliable and stable. There have been a few maintenance windows recently where they needed to fix some issues. It didn't affect me per se, but there was a little bit of downtime for the problems they were having with the collectors. They had to push an update for it, but it didn't concern me too much because it was over the course of a weekend. So, I wasn't paying too much attention to it. I would rate it an 8 out of 10 in terms of stability.

It seems it would scale very well to a large network, but I don't have experience with it in that scenario. From the way the tool works, it seems that it would be able to map out quite complicated networks and all the details.

Currently, Auvik is monitoring about 220 devices in our organization.

Their support is excellent. I've reached out to their support a couple of times, and every time, they've been very professional and quick to respond. 

I reached out to them recently, and there was very quick detailed research done into the issue. It wasn't a simple issue, but they were able to dig into it and get back to me with some good detailed answers.

I would rate them a 10 out of 10. So far, my experience with their support has been good.

Positive

We used PRTG, but we didn't necessarily switch. We're using both. We're still using PRTG, and we're also using Auvik. So, for managing the network, we are now using two tools. Previously, we used one tool, but now, we're using two tools.

It was straightforward. We implemented it out of the box. Network mapping started to populate in less than 15 minutes after implementing the collector. So, once it's configured, it does the job very quickly.

Its setup time is similar to other solutions. It takes a few hours of installation and configuration and then going from there, you just wait for it to collect the data.

It takes a little bit of time to configure and make sure that it's scanning and pulling in the right information. Some of the information, such as the system name and the type of the system, needed to be updated manually. So, a little bit of manual work needs to be done after the setup, but once it's properly set up, it does help to save time. It took extra three to four hours just for configuring and manually making changes to improve the data collected.

In terms of maintenance, it does require maintenance. On occasions, I need to clean up and monitor unknown and generic devices that show up in the list of devices just to determine if they are trusted devices that should be on the network. So, it's used for seeing what's on the network and paying attention to those devices that get added. We then ensure that they're trusted and should be on the network.

I implemented it on my own. I also take care of the maintenance. I do have other users with access to the service, but they only use it for monitoring. They don't make the changes.

We have seen time-to-value with Auvik. It's able to automatically make network maps that otherwise would take a lot of time. It would also take time to customize them manually. So, it has helped automate that task for sure. It has definitely saved about 48 hours.

We haven't seen a reduction in our meantime to resolution (MTTR) because I can't think of any situation where the tool has been involved in those types of scenarios per se. It's more to show the information that we were already aware of. So, it didn't necessarily change that for the better or worse. In the future, there might be a problem where it'll help us troubleshoot deeper by using some of the tools that we didn't have before, such as TrafficInsights.

It's quite reasonable, although it's reasonable for us right now only because of the small number of devices we're using. If we had a lot more to monitor, then I'd have to double-check the pricing and compare it with other solutions to see if it would be competitive.

To someone comparing network monitoring solutions but concerned about pricing, I would suggest that trying the product first is key and based on that, you can determine the value. I find the pricing to be reasonable, and I was able to try it first to make my decision.

We didn't evaluate other options. I knew about using Auvik from a previous employer. They had a good trial setup. The reason why I used it in the first place was that I was looking for tools to do network drawing or mapping, and I was aware that Auvik could do that type of work automatically. So, I just signed up for the trial and went from there.

I would suggest letting the tool add all of the networks automatically first as opposed to manually adding certain details and letting it fill in. Just let it gather all the information it can and then worry about cleaning things up. 

Also, I would advise monitoring generic and unknown devices just to understand what is present in the network. I would also advise getting familiar with filters and setting up filters in a way that allows you to customize the tool to suit you best.

Auvik has a single site that allows us to perform a number of dedicated tasks. Having this single site is moderately important for us because we do use other tools as well to collect data on what we're looking for. We're always looking for tools to add to our listing. We don't just always rely on one tool to do all our monitoring. This is an additional tool that we're using, but it offers functionality that our other tools don't necessarily have. That's why we're using it.

Auvik hasn't helped reduce repetitive low-priority tasks through automation because we're just using it for some passive monitoring. I can't think of a situation where that's had to occur per se.

Its automation hasn't had an effect on our IT team's availability. More time has been spent in the software configuring it, and now that it's set up the way we want it, we just go into it every once in a while to browse and see how things are going.

I would rate it an 8 out of 10. There are a few things to improve on, but for the most part, it does exactly what I'm hoping to do, which is automatically help generate a visualization of a network to better understand it and troubleshoot it.

The primary use case is for monitoring networks, traffic, etc. 

The solution provides us with alerts if anything goes down. We have an RMM tool, but if an entire site goes down, then the monitor we use for RMM will also be down and unable to inform us that it can't reach other devices. With Auvik in the cloud, we still get alerted if something goes down, such as a firewall or core switch. We received alerts through Auvik that we didn't get from our RMM tool, allowing us to get ahead of issues with our clients.

The product affects our IT team's availability; it frees up their time by helping them troubleshoot quicker and making them available for other tasks. 

We have seen a reduction in the mean time to resolution (MTTR). Auvik currently plays a small role in that, but once we leverage it more, we expect it will have an even more significant impact. It's more our overall tool stack that helps lower our MTTR.   

The mapping is excellent as it allows us to see where elements connect and got us out of a few binds. I accidentally wiped the configuration of three Meraki 48-Port Switches, and we could see each of the VLANs and their configurations using the solution. We utilized Auvik to see how individual ports were configured, which allowed us to get back up with much less effort than if we hadn't had Auvik.

Auvik provides a single integrated platform, which we integrated with ConnectWise for reporting. As far as viewing from within Auvik, it's a single pane of glass, and that's pretty significant for us, especially for scaling. 

Auvik is excellent for helping us visualize network mapping, especially as we can filter by network devices. We can easily see where all switches interconnect, which isn't as important in smaller environments, but we have a few environments with upwards of 15 switches. It's essential to visualize if one switch goes down, whether it will take down the entire network or if it is safe to take it down for maintenance. We know exactly what will go offline and how important that would be to us. Auvik allows us to hover over specific ports to see if they are connected, which is especially useful if we have to go on-site for troubleshooting. The overall intuitiveness of the network visualization is good, though there could be improvements; SNMP is only on some devices, which can limit our ability to get information from those devices.  

More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP.

I've been using the solution for five years. 

The solution has always been stable, in my experience.

Auvik is scalable; I never had an issue scaling it. It's ideal in this respect, especially for an MSP.

I've contacted technical support on several occasions, and they are great; they responded quickly and effectively.

Positive

At a previous company I worked at, we used ConnectWise Automate, which wasn't a great solution. It was a hope and a prayer that we got the monitoring portion correct and used whatever we could find, not anything centralized.

The first deployment was relatively straightforward, and the fine-tuning took more learning and familiarity with the tool. The deployment at the company I'm currently with was much smoother as I was more familiar with the product, and it was relatively seamless.

I carried out the initial setup by myself for the most part, and the solution requires minimal maintenance. We go in occasionally to see if there are new devices SNMP has been found on, find out which devices and get them added.

I'm unfamiliar with other network monitoring applications, as I've been using Auvik for so long, but it is one of the more expensive solutions. However, we have used the product to troubleshoot different issues. For example, one of our clients had an issue where their phones were constantly going down, and nobody could figure out the problem. We put Auvik on the network and found a loop in their switches, so it simplifies our lives, increases resolution speed, and makes us look like competent technicians.  

I rate Auvik eight out of ten. 

My advice to others is if you want to know all the details and all the ins and outs of your network, Auvik is the tool for you. It makes visibility easy and shows how everything is interconnected.

Regarding the solution reducing repetitive, low-priority tasks through automation, we're getting there. We don't currently use much automation on the Auvik side, more on the RMM side.  

The solution affected our IT team's global visibility into our remote and distributed networks, and they've been able to use this for troubleshooting. This visibility is more important than our IT team currently appreciates because they need to be more familiar with all the solution's capabilities to leverage it fully. As the tool isn't used to its full potential, its visibility is not as vital as it could or should be. 

Regarding Auvik helping delegate low-level tasks to junior staff, it helps somewhat, but it's another area where we need to utilize the solution's full capability. One other technician and I deal with the alert tickets, and we sometimes send them to our service desk, but we mainly deal with tickets ourselves. We could delegate more, but at the same time, dealing with the tickets ourselves helps prevent issues from growing larger. 

The solution helps us keep device inventories up to date to an extent. We use a combination of Auvik and N-central, our RMM tool. Auvik can get some information that N-central cannot, such as important information from Meraki devices, including serial numbers. The tool can push this information to our PSA, but it also has limitations. Our RMM tool tends to be better for pulling data from desktops and laptops, but in terms of network devices and equipment, Auvik is more effective for inventory purposes. This is another area where we need to leverage the solution more, including focusing on high-value tasks and delegating low-level tasks to junior staff. 

Auvik keeping device inventories up to date helped save us time for network devices but less for workstations and servers. It has helped us out when trying to find out where a device is, as we can utilize the solution's inventory. 

I use Auvik for managing my two most complex networks with multiple locations and diverse routing.

Initially, I implemented Auvik to address routing and switching issues. It helped pinpoint and solve those problems. Over time, its bigger value became evident in its ability to efficiently document and discover every device on the network. Auvik has significantly reduced my mean time to resolution. 

It provides crucial visibility into complex switching setups, allowing me to quickly identify which devices are connected to specific switch ports - a task that was challenging with other tools.

In terms of improvement, Auvik could include more customization options and the ability to efficiently manage additional features like printer monitoring.

I have been using Auvik for three years.

Auvik is fairly stable.

Auvik has been scalable in my experience with simple networks, I haven't encountered any limitations. My use cases haven't tested its full capabilities.

Before Auvik, I briefly used Kaseya's Network Glue, which I considered a less sophisticated option. However, Auvik stood out as the best-in-class solution when I compared alternatives. I had known about Auvik for several years before using it and recognized its value in network mapping and documentation, and later appreciating its real-time monitoring and discovery features.

While Auvik offers an intuitive interface, there is a slight learning curve during setup. Once you are familiar with the process, it becomes easier to navigate and manage network issues. Getting started with Auvik requires a fair amount of setup, especially in new environments. Setting up SNMP credentials for each device is time-consuming, particularly in networks with varied configurations. Auvik has a hybrid deployment model, utilizing an on-premise detector. I was involved in the initial deployment, and it was a gradual process over several weeks, addressing switches, routers, servers, printers, and other devices with SNMP.  Maintenance for Auvik is minimal. The main task involves adding new devices, like printers, and ensuring SNMP settings are configured correctly. It becomes more challenging in co-managed IT situations when changes are made independently by the customer.

It is hard to measure the return on investment for Auvik regarding direct revenue. However, it significantly benefits me by speeding up problem resolution and enhancing efficiency.

The pricing of Auvik seems reasonable, especially for setups with complex networks. In cases where networks are more straightforward, it may not be necessary. However, considering the growing importance of compliance standards like PCI and CMMC, having Auvik everywhere could become essential for comprehensive network discovery and cybersecurity.

Auvik provides a network map and dashboard for a real-time view of my network. However, due to the complexity of my setup, the map becomes cluttered and less useful. While it looks nice, the intelligent scaling makes it impractical for anything beyond simple networks. 

Auvik's network map and dashboard attempt full visibility, but they cram too much into a small space. It becomes impractical and buries useful information in the noise. It is unnecessary for simple setups. 

Auvik doesn't charge for monitoring critical devices like printers, servers, and access points. Its primary value lies in monitoring and managing switches and routers, the devices for which they charge. For other devices, redundant monitoring systems are already in place.

Overall, I would rate Auvik as a nine out of ten.

We're an MSP, and we have deployed it to monitor the customer network and environment and make sure that the configurations are backed up and know when things were done.

It's easier to manage than what we used before, and licensing-wise, it's easier to understand what you're going to be paying for and not.

It has reduced repetitive low-priority tasks through automation, especially configuration backups. The time saved depends on the customer and how many configuration changes we make. It's difficult to measure it.

Previously, we didn't have visibility into our remote and distributed networks globally, but now we definitely do. This visibility is important. At this point in time, it's an invaluable piece of what we do. So, it's very important at this point in time.

Automated configuration backups and automated network diagrams are the most valuable.

The one feature we need is that when something goes down, we need a phone call, a text message, or something like that, not just an email alert. This is something they don't do. So, we have another service that does that for us. It would be nice to have that integrated into this, but at the moment, we have a way around it, which is with another partner of ours. It's not like we have to sign up to a new service for it, but it would definitely be nice if we can set up more detailed alerting schedules and things like that. However, we have found a way to make it work.

The automated network maps are really nice. Sometimes, I wish we could make the manual tweak to them because sometimes, it doesn't quite get what the network is like, but overall, it's doing a great job. It's a lot easier than doing it manually. Where it misses the mark is that we would want to make some manual tweaks, which is not possible, but the overall intuitiveness of the network visualization is pretty good.

Auvik helps to keep device inventories up to date, but I just wish it would be easier to sync with our overall inventory software. At the moment, most things live in Auvik. We would like to think it should be possible, but we haven't been able to get that to work. So, there's still some improvement to get there, but overall, it has definitely been an improvement.

Syncing the assets that are in there through a third-party program definitely needs some improvements. There should be better synchronization of its assets to different asset management platforms. The alerting capabilities can definitely use improvements. We use third-party for that at the moment, and then the way they look for performance on network equipment is really heavy on heavily used devices, such as firewalls. It taxes certain equipment pretty heavily when it does performance monitoring. So, the SNMP calling that it does can be way improved.

I have been using this solution for about five years or so.

Its stability is very good.

Its scalability is good so far. We use it for a variety of different customers but not all of our customers. We have about 20 sub-customers in our portal at the moment, and they are across the US with multiple locations in some instances. So, it's deployed in a variety of different ways.

I have interacted with their technical support. I would rate them a seven out of ten. In the beginning, they were way better and closer to a nine. Lately, it's been less.

Neutral

We were using LogicMonitor. At the time, LogicMonitor was overly complicated for what we needed it to do and also more expensive.

It was straightforward. We've deployed it at 20 different customers so far, and there was probably one instance where we needed to make some network changes for it to work. For most customers, we needed to add SNMP credentials and things like that, and generally, it just worked. When we get the correct credentials in place, after the collector is implemented, network mapping starts to populate immediately.

In terms of the time and cost to set up and maintain Auvik versus our previous solution, the previous one was also cloud-hosted. So, there was no maintenance cost there. So, it's the same, or it's virtually none because it's cloud-hosted.

In terms of maintenance, it's just set up and go. Auvik takes care of all the software updates, and you don't need to worry about anything. With an on-prem solution, you normally need to do the upgrades and everything yourself. However, some high-compliance customers can't give any data to the cloud providers. If we need to have something on-site, we can't use Auvik. That's the only issue we have, but for everything else, it's an advantage to have it in the cloud rather than to self-host.

We did it in-house. We are the integrator for other customers, and we've done more than 20 installations of it.

We have different people doing different deployments. It depends on the complexity of the network, how many searches we need to add SNMP entries to and gather credentials for, and things like that, but generally, it takes under an hour to set up the site and the collector.

We have definitely seen a time-to-value with this. I don't have the metrics, but I know it does what it needs to, and it saves time.

We have seen a reduction in our mean time to resolution (MTTR), but it's very difficult to know how much because previously, we didn't get alerted or knew of any issues going on. Now, we do, and now, we mainly get alerted before issues become issues. So, we can prevent them from ever cropping up, but it's very difficult to put a number on that.

The pricing is good, but I haven't looked at the pricing in a while. So, I don't know if it has changed or not. As far as I know, the pricing is still where it should be. I have no issues with it.

We didn't look at other solutions. It was recommended by a partner of ours. So, we looked at it. It did what it needed to do, and that's why we went with it.

If you're considering it, just install the trial, and it'll sell itself.

It's pretty easy once you get to know it. It's not that difficult. If you want to get into the advanced details, as with any software, it takes a little while to get used to all the advanced options, but in general, it's pretty easy to use. Its ease of use is important, but more important is that it works if something happens, which it does.

I am not sure about the effect its automation has had on our IT team's availability. It's difficult to say how busy they would be with or without it, but I would think it would have had a positive impact.

Overall, I would rate it an eight out of ten.