Automation Anywhere Reviews

The most valuable feature is the SAP application and the DLLs that Automation Anywhere provides. These DLLs help automate the SAP application. In A360, the latest version of Automation Anywhere, they provide many connectors for the different frameworks, like Office 365 or any other APIs, so those connectors are useful.

They still need to improve the SAP application's ability to use the features it has. For example, we have been using a MetaBot to automate SAP applications. They have given the SAP the ability to command Automation Anywhere itself, but we have encountered some limitations. Microsoft Power Automate has so many connectors, like its connector with Microsoft Office and SharePoint. On the other end, I have found Power Automate to be overpowered compared to Automation Anywhere because they already have so many connectors with Office 365, Teams, and other APIs. There are even more if you consider the cloud flow of Power Automate, so it's easy to get triggered.

Automation Anywhere is not so easy to trigger. For example,  I can create an automation in Power Automate where the user provides input into a form, such as Microsoft Form, and that info gets pulled into SharePoint. In Automation Anywhere, we do not have some trigger like that. We have to keep one bot running 24/7 to get this data into SharePoint. Power Automate does not have anything like scheduling. Whenever you fill out the form, it gets triggered on its own, and the information is saved into SharePoint. So this is an advantage of Power Automate that Automation Anywhere does not have.

Automation Anywhere should add the same feature that Power Automate has, so whenever I create a flow, there is a trigger given by Automation Anywhere. Instead of scheduling that bot on CR, there should be something running in the background constantly, so I do not have to schedule the bot or trigger the bot manually. The trigger should be integrated into Automation Anywhere. Also, if I am creating one variable in one module, I have to make the same variable in another subtask, then I have to create a mapping between those two. If Automation Anywhere were to come out with a feature like Power Automate's environment variables, then that variable could be created globally and used throughout the process. That would be better. 

Another feature I would like to have in Automation Anywhere is "Go To Line." When we are writing the code, it sometimes extends 500 to 600 lines. If I want to go to some line numbers — say, the bot has failed on line number 120 — I have to go manually to line 120. If Automation Anywhere provided something like a "Go To Line" feature, that would be useful for us. For example, if you face an error at line number 500 and your code is 1,000 lines, you have to scroll so far down to get to line number 500. 

Furthermore, in Automation Anywhere, you have to write a DLL separately when you want to have something from a .NET perspective. In UiPath and some other tools, there are direct call functions available. It would be nice if Automation Anywhere came up with something like that, where you can directly have the method called.

I've been using Automation Anywhere for around four years.

Automation Anywhere is quite stable. It has been around for many years now and has undergone several updates.  

To some extent, I can say Automation Anywhere is scalable.

The technical support by Automation Anywhere is quite good. Whenever we have an issue, we create a ticket on the Automation Anywhere support site, and the support from their side is quite extensive.

Setting up Automation Anywhere is a bit complex. When I entered into the RPA industry, Automation Anywhere had just been launched. Automation Anywhere was first released in 2014 or thereabouts, and I started working on it in 2017. I was just a novice when I began my journey with RPA, and it was a whole new concept in my organization as well. When we were setting up the control room server and the client, it was a bit daunting. We had to do so much in the background database and then the client. It is pretty complicated to set up the Automation Anywhere control room and the high availability clusters. 

I'm not too sure about the pricing part, because our organizers handle that. I'm just a developer. We get the software already installed on our machine. 

I would rate Automation Anywhere seven out of 10. It is a simple tool to learn, and with A360, they have gone way beyond. They also have an intelligent bot. However, I would suggest going with Microsoft Power Automate ranter than Automation Anywhere because Power Automate's cloud flow is easier to use. In addition, you can use Power Automate with very minimal coding. With Automation Anywhere, you need extensive knowledge of SQL and .NET. You have to learn so many things before implementing Automation Anywhere. 

I have worked on Automation Anywhere for four years and also UiPath. Between these two, I have found Automation Anywhere easier to work on. Also, it's stable because I have delivered around 20 plus automations on Automation Anywhere to date. Based on my experience, I have found Automation Anywhere to be more stable and accessible. I prefer Automation Anywhere. 

In my previous organization, I had worked on UiPath, but I haven't worked on UiPath much for the last two-plus years. So I only have six to eight months of experience on UiPath. I find the Orchestrator feature quite complex and difficult to understand. When I was working on UiPath, they had just introduced their advanced features in Orchestrator, so I found UiPath much more valuable from the .NET perspective. But if we're talking about how easy it is to program, Automation Anywhere is more straightforward. For the past one or two months, I have started getting my hands on Power Automate. In terms of cloud flows, I find Power Automate more useful. Every tool has its pros and cons. After working on Automation Anywhere for around four years, I do find it easy and scalable. But now, now that I've been introduced to Power Automate, I find that I like it because of built-in connectors and templates.

The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

I have been using AA for six months.

A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

A2019 is highly scalable and there is a lot of scope for upgrades.

Technical support was prompt and we were able to resolve most of our issues quickly

Earlier, I had used v11.3 of Automation Anywhere.

The initial setup was complex because of the confusion with the Pure cloud version. 

In-House

Our ROI is high.

There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

Project 1: Built an unattended bot to automate a complex Audit process for a healthcare client. There are 90+ bots deployed and it is processing 1000+ cases of different types every month.

Project 2: Built assisted bot for a healthcare client. It was used by customer service representatives. Unfortunately, this process was not used for a long time due to latency issues and a functionality gap.

Project 3: Working on migrating the Audit process automated using Automation Anywhere v10.5 to the new version, A2019.

AA has helped to automate a complex Audit process. The process was tedious to the auditors, as they need to log in to a number of applications to collect audit data for validation. It involves web, desktop, and mainframe applications (total of 20+ applications of 40+ roles).

The whole process was automated such that the bot will log in, collect screenshots, build the PDF, and then report the results to the auditors. This saved auditors from doing the mundane manual task of logging into multiple applications independently. Also, the auditors had to manage credentials for all of the applications before, whereas now, the bot takes care of storing the details in a secure vault.

The most valuable features for us are:

1. Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content.
2. The Terminal client options have helped in automating terminal applications effectively.
3. The Windows capturing features that allow for automating desktop applications works seamlessly compared to web application automation.
4. Excel automation is one of the clean and very useful features that helps in reporting, as well as other Excel-related operations. Having the option of using Excel as a database helps with performing logic.

Areas that can be improved are:

1. For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user. There is no inbuilt option available in AA to collect all the inputs in an interface. In our case, we built a desktop application to collect all of the user input and, on submit, the .NET code will run the ATMX file.
   
   Can AA provide a simple user interface through which a user can collect input and submit it to trigger the bot?
   
   
2. It needs an option to change the Windows resolution.
   
   
3. It needs to have an option to select an object after a three to five-second delay. It is useful in the case of menu selection and this option exists in other tools.

We have used several versions of Automation Anywhere since 2019, as follows:

• 2019 May - 2020 January: Used Automation Anywhere v11.3
• 2020 March - 2020 October: Used Automation Anywhere v10.5
• 2020 October - Current: Migrating from AA 10.5 to A2019

We have used WorkFusion RPA, which had options for machine learning features first.

We generally do stuff to automate websites and SAP that we have in our company.

It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process.

The cognitive solutions that it provides.

The feature to automate the use case by simply extracting data, putting it into SAP, and automating the data. This is mostly website based, which is pretty easy for us to work on.

I would like to see some more with the Excel commands that they have. Also, with the cognitive, that is coming up we need to see what else they have, e.g., some SAP features to enhance the product more.

It is moving to a stable version right now. Version 10.5 was more stable and version 11.3 is having some glitches. But, we are moving to a newer version. Let's see what that brings to the table.

Technical support could be much better with the responses which we get. Also, guys come to our company and help us whenever we have some big challenges, so it is quite good. However, it could be done in a better way.

Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it. But, the newest version that they are coming out with is web-based so it will be quicker on the cloud. As the CEO said, "Booking an Uber takes more time than downloading Automation Anywhere and even making the first bot."

It has provided us ROI.

It is a bit close, but I feel UiPath has an edge over Automation Anywhere.

I would rate the product a proud seven (out of 10). It could be improved more. With the newest version, we need to check the product. I am giving it a seven (out of 10) as a developer and because I'm using it daily.

Most of our use cases have to do with Excel reconciliations, data entry or capturing data and entering it into a different portal or reconciling into Excel.

We have a lot of clients who have to track Excel work, or there may be data validation or reconciliation's to be done. In alignment with our primary use and because we are an audit firm, our primary purpose is basically to compare entered data and do data matching or verification. It is best for us to get quick output, and Automation Anywhere has been withstanding our benchmarks for performance. Whenever we have a goal or deadline to meet demands from clients in doing volume processing, it helps us to meet all those projections. We prefer the tool, and we are Automation Anywhere partners. 

The time from the installation to the execution of deployment is not very long, so it is a better solution for us than something else which would not allow us to provide results as quickly.

The most valuable feature would be that it is easy to use. Second, we have flexibility in terms of scalability on our support systems. The functionality of the product enables us in terms of the type of projects we can take and helps in advancing our business prospects.

Alert transition is happening in the Python space and on the front lines of AI and with other tools. You have the opportunity to use different data blending tools and data manipulation tools. It would be good if Automation Anywhere could make more plugins available to use with a greater variety of tools and additional options. I think it would be a better product if it had a greater capability for integration.

Stability-wise and from a security standpoint as well, the tool is very robust. I feel Automation Anywhere is better compared to other automation tools.

This product scales easily. You can just plug-and-play with whatever components you want to use. You can just add in things easily and you can scale it up.

Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support team. Their ability and knowledge have been very helpful to us.

I was not involved in the decision to adopt Automation Anywhere as that decision was made before I was part of the company. I came in during a phase where we were scaling up on the new deployment. They made the change to Automation Anywhere to more actively adopt the possibilities of automation.

One thing that's very good about the setup is that it is one-click. You just have to click to start the installation and then you configure everything as you go through the installation. One of the best parts of using the product for us is that it is easy to install and configure which fits in our business model.

We are resellers as well as implementation partners and channel partners. So we have been through and are involved in all the phases of implementation and deployment. We are the vendor team.

We have been able to witness a return on the investment. We have had clients where their scope was very broad and we have helped them reach their goals. The ROI that we see is not an instantaneous one because it occurs over time while you build out processes. Here and there you have greater success and the target for return on investment is made up over time.

As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.

I have worked with Automation Anywhere on nine versions, including the 10.3 and 10.7 versions. It has been improving all along as they make further releases.

Considering that experience, on a scale of one to ten, with one being the worst and ten being the best, I would rate Automation Anywhere somewhere around 8.5. It is one of the market leaders in their market segment. They have obviously proven their success and adaptability to the market enough to be very good at what they do. But I am scoring in terms of flexibility and in being more open-ended towards developer plans and preferences. In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options.

My advice to people who are considering Automation Anywhere as a solution, is that you have to approach a decision from the point of view of what you want to accomplish. You can just go out and pick up a tool, but you have to actually dig into it and work on it. Automation Anywhere is a very good tool because it helps you along the process. The kind of support that you get from the community, as well as the partner enablement team, is encouraging. You can take it step-by-step. There will be some handholding from Automation Anywhere team. Our status as members of the customer success team is in the future. That kind of support and community helps new partners, existing partner, or those who are looking forward to becoming a partner.

Being a bank, we have a lot of processes which we have automated. I am a Project Manager for HR functions. The majority of my processes are in terms of income and skills processing. Those are all automated.

We were one of the few to start up this journey with Automation Anywhere. Interestingly, the majority of our processes were determined to be boring. People did not find them to be very interesting. Those processes have been automated. Being a bank, we have some sensitive processes which we cannot automate. Those processes have been given to human intellectuals. Otherwise, the majority of our processes are automated.

It has boosted our processing time by seven times. Typically, something that has taken eight to 10 minutes now can be done in two to three minutes. So, we have seen some value-add there. 

Resources are being processed earlier and involved in a different type of a governing kind of role. This sort of builds a layer for them to move and scale up. The solution is fast and easy to deploy. Our use cases lasts for two to three sprints and we can churn out solutions very fast.

We do not have a server type of an environment. We use a desktop version of Automation Anywhere which is easily customizable and quickly built-in. We do not have to go through major security iOS applications, etc. These are all enterprise applications that we have onboarded. Each of our functions take their responsibility of building their bot and deploying it. 

It is fast and reliable. 

Older versions of Automation Anywhere required specific skill sets to use it. It is no longer like that.

The version A2019 GUI allows you to drop and drop.

As far as version 10.1 is concerned, we have been using it for the last two years. It is okay. As an organization, we look forward to next version. However, being a bank, we have certain processes that we have to follow. We are happy with the version that we are using and haven't experience downtime.

We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere.

The support that we receive from Automation Anywhere is really good.

We have specific customer success managers as a platinum partner. We have support extended to us when we have any type of concerns and issues. 

The initial setup was very straightforward. It didn't really affect our processes at any levels, which really helped. The process was fast and easy.

The support team kept our team calm.

We have an in-house Automation Anywhere team who supports us.

It saves us man-hours, headcount, and processing time.

We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities.

We did not evaluate other vendors beside Automation Anywhere. 

Automation Anywhere was a pioneer in the market at the time that we were evaluating vendors. It was a good match.

Explore the new version A2019 that is coming out. It is user-friendly and can be onboarded quickly.

I would love to use the next version A2019 that is coming out.

We have a lot of business use cases that we are using this tool to automate processes for. These include different business verticals, like credit, fraud, enterprise operations, and marketing. Each team has a separate dedicated RPA (Robotic Process Automation) team of its own.

We primarily automate processes for the banking and financial sectors. This means all credit related stuff, such as loan applications and operations.

I'm working on enterprise operations. We have different business processes that our business folks handle manually and our job is to automate them using RPA and the Automation Anywhere tool.

We are using the tool on-premise.

Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual. An example which we are working on currently is that we have a business process wherein we get emails from our business customer support providing monthly statements. Currently, we have a dedicated team who are taking the requests, going to our web, downloading the statements, and sending an email.

Because this does not have to be a manual process, we are currently working on automating the entire thing. So we'll be freeing up resources through automation which will save us close to 750k in a year.

The most valuable feature for me in the current tool is the ability to develop the code quickly. This is a feature which is out-of-the-box. It has about 90% of the things that we want, just included — a plug-and-play kind of solution. That helps us in quickly developing bots. It's robustness to access Excel documents is a useful feature because we use Excel a lot. So that kind of gels pretty well with what we need from the tool. So these two features are something which I can consider most valuable.

It is easy to use. You can get up and running using the training. It's pretty easy to get started with the tool. Only our technical team is involved in the development Automation Anywhere and bots, which is the direction our organization has chosen. We don't encourage non-technical team people to deal with it. That's our strategy.

We just did the PoC for IQ Bot, and it went fine. We have quite enough workload to be productive for this quarter, so probably early next year is when we are planning to start using IQ Bot.

One thing that they have to fix is scalability. We are scaling at a fast pace, and they promised us that they would implement multitrigger. If they don't get that enhancement out it is very inconvenient. When we asked when they could deliver the stable version of that feature, they said it would be sometime in August or September. But when I discussed this enhancement with one of the product owners, it doesn't look like they have had that on their development roadmap for even a September or October time frame.

But that's something which we are desperately looking for because we are scaling at a massive level, and without that feature, we are doing a lot of workarounds. It is a wasted effort. It would also be a good addition to the product. I am sure in a lot of organizations, are also facing that need or they'll come eventually to it. We have interacted with our customers and our partners and they agree. Some are already also in the same boat.

We would definitely like to see the Workload Manager (WLM). We thought that we would not need it. We thought that with the WLM feature, they were making a mistake and going nowhere. But right now, first and foremost, it is the most important feature I would like to have. The rest all are secondary for me. There are other organizations desperately waiting for that product. I don't see that the release will be happening soon.

I have using this solution for a year and a half.

The product overall is pretty stable. We do not see any big issues on the stability risk, so it is pretty decent in that way.

As with any other solution, it is evolving. We had our own challenges with the tool, but it is getting more stable as we progress. There is a learning curve.

We are using it on a pretty large scale. We currently have close to 60 bots running in production, but in the coming couple of months, we will scale up close to 120 bots. We have plans to scale up much larger, then eventually move to the cloud. That is in our roadmap.

A big problem that we are facing with the tool is that it is not scalable. For example, we have processes that are going to run for 36, 40 hours. It is running as a single trigger. Currently, Automation Anywhere doesn't support multitrigger. For multitrigger, you develop a solution once and install in multiple machines and run parallel. AA doesn't support this so we had to do workarounds to make that achievable.

We also got a tool from Automation Anywhere that was supposed to fix or patch a problem, but it didn't work. It was a horrible, pathetic product that they brought out when it wasn't ready. We had such a very bad experience using the extra feature. We worked with Automation Anywhere to get it to function. They also said that they don't know that the tool will work if you set it up because someone developed it and he left the organization. That feature is still not there in Automation Anywhere. Even in higher management, they instructed us not to use that feature, even for basic functionality. That's how bad the product was. I just discussed it with one of the product owners about the same, and they also kind of agreed that the solution was brought out prematurely. In all, they wasted our time on something that did not work.

We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the lower level customer tech support. They have no idea how to solve feature problems. We might explain to them that a feature doesn't work right and only after four or five interactions, we asked to be escalated to a person who has good technical knowledge.

A person came on-premises and tried to explain a few things we had trouble with. We were much ahead of where they were because we did all the testing already. We could tell them more about what was working and what is not working than they knew. Again that person agreed that someone did the design and he left the organization. The person who came, who is representing the company didn't have complete knowledge of the product he was sent to fix. He just said to not use that product. Period. It is not the resolution we were hoping for.

We had already decided long before which product we were going to choose to use so we did not actually consider other products and used this first.

We scaled up pretty fast. Initially, it took a couple of months for our pilot, then we were up and running pretty fast.

We follow the same standard methodology which Automation Anywhere recommends for creating bots. When going through the process, we try to optimize it before we start doing development, then making sure the process is suitable for automation. It's a standard process that we follow across the board.

We have a consultant. and a vendor partner who worked on the installation. We are struggling with our vendor partner also. They are not up to the grade when it comes to knowing the product. So we are having a lot of challenges with our vendor partner setup.

Knowing about return on investment is not in the normal scope of what I do. But we have a lot of bots running which are saving time and effort while being more accurate, so I'm sure the company has an ROI.

Automation Anywhere University is pretty good. They make it available free for everyone. You can download and learn from it. The courses are tailor-made. It's pretty decent. One can just go through the courses and start developing bots straightaway.

We have evaluated other products: UiPath and Blue Prism. However, we chose Automation Anywhere for security purposes and the Control Room, so that it can be centrally managed.

Because I have experience with multiple RPA tools at an insurance-based company or a telco, I saw and worked with other tools, like Blue Prism, which are more efficient than Automation Anywhere. But as in financial institutions, like the banking sector, Automation Anywhere and some other products are predominant.

identifying the processes which need automation. If you're just trying to start up with your automation journey, the recommendation would be to identify low complexity fruits first, so everyone can get a taste of what automation can bring to the table. Then try to go for complex things, because if it fails, this will be a big obstacle in your journey. So, take smaller steps, then once everyone gets a taste of what automation can bring, there is no stopping necessary. Start slow, but scale and learn fast.

On a scale from one to ten, one being the worst and ten being the best, I would rate Automation Anywhere around six or seven. The reason it is not a higher rating is for one critical thing: as your code gets longer, it is difficult to analyze. It's just lines of code going from top to bottom. It is pretty good at developing the code and does make things faster. But analysis is not effective. If I had to choose between six or seven, I would have to choose the six. 

The important thing for those considering the solution is to analyze what business processes are in place and select a tool appropriate for what needs to be accomplished.

We are not yet integrated with other applications. We are trying to integrate Automation Anywhere with Splunk, which is a dashboard that shows all the information in a dashboard. However, that's in the pipeline for early next year.

We do not use the Bot Store because we don't know the authenticity of the code that is running underneath. As a leading financial institute, we want everything to be transparent. We can't take code built by someone else not knowing where the data will go.

We do not use Citrix automation.

We do not use attended automation.

My advice is to really evaluate your business process before you choose a product.

We have an ITMS Service Desk that has a lot of tickets coming to it. As an enterprise, there are too many applications there, which are being used by employees. This service desk enables them to address all the issues which they are facing, whether it is on the application, infrastructure, etc. There is a group who manages all these tickets coming through ServiceNow. These numbers are huge. To manage these services or change requests, we use Automation Anywhere when it is not possible to use either an API or do scripting.

My company is using the latest version.

I have one application that does not publish any APIs. However, there is one activity where every employee needs to be registered in that particular application. Now, we use Automation Anywhere for this. So, we get the data from the source data using the front-end of that application through the Automation Anywhere script. Then, we do registration of the employees into that application. Previously, this was being done by people on our service desk. Now, we are using Automation Anywhere to do this activity. This has saved a lot of time. 

Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well.

A work in progress is a request which came in from employees using ServiceNow to create a VPN account for them. Today, this is a manual process where the service desk people have to raise a ticket to another team who create the VPN account for the employees. This is why we are currently automating this process.

I like that it can login to any system as a robot and do the work that humans can.

Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere.

I am unaware if Automation Anywhere is able to read unstructured data, build some intelligence around it, and then push it into the application. We do have some requirements in our organization where invoices are scanned, and based on the data, hard copies of the data are fed into some applications. Today, we are using different tools for these features, but if it is available in the tool, then that would be good.

We are a midsize company in the Indian market running one or two bots. 

From a scalability perspective, I don't think there will be any issues. It is pretty good.

Support-wise, it is great. 

We installed this on a cloud infrastructure and had a lot of challenges. However, there was a dedicated support person who was helping us to do the installation.

The initial setup was definitely complex. Layman people cannot do it. People with a bit of knowledge need some help from Automation Anywhere.

It took a month and a half to do the basic installation of this software along with some internal processes related to our firewalls.

We had a dedicated person from Automation Anywhere who was supporting us at the time of the initial installation.

While our Automation Anywhere's implementation is in a premature stage, it has really decrease the workload on our service desk. We are looking to decrease the ticket counts too. I definitely see this solution helping us in the future.

Our tickets have decreased. We have more than 40 uses cases. We definitely see some ROI in the future from this product.

In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing.

One of the major reasons that we went for Automation Anywhere was a global MSA, which our company has with Automation Anywhere. They wanted us to use this particular tool for our end customers too. 

I am part of an internal CIO team, where our customers are our employees. However, as an organization, we had a global agreement with Automation Anywhere where they wanted to deliver this tool to the end customer as part of their solutions. Because of that agreement, we went with Automation Anywhere.

My team (who uses both Automation Anywhere and UiPath) says that UiPath has better modules and functionality than Automation Anywhere.

I'm seeing some results in the use case for whatever we are trying to automate. So, it has been really helpful.

Don't use an RPA tool for any problem statement. I've seen people use any RPA tool available for their problem statement just to say that they are using some type of RPA. E.g., We had a use case where we had to read information from an Excel table and generate a report, so people started using Automation Anywhere. However, it would have been better in this scenario to use Power BI by creating scripts.