Automation Anywhere Reviews

We use Automation Anywhere to automate all the repetitive tasks that was previously done manually by individuals and to reduce the risk of human-errors so we can save time and money, It's like creating a digital employee that will work more quickly and accurately than humans. We mainly use it for the service desk tasks and to handle requests and also to create invoices and approving bills in finance and accounting departments, And we're implementing it into all of our departments since we found the benefits of it.

We have solved many problems we had in the past before using Automation Anywhere, Mainly we saved a lot of time and money, We reduced and minimized the risk of human-errors and got rid of all the manual repetitive tasks so we can focus on the core of our business, All the people in charge of supervision are dedicated now to a more important tasks. We succeed to reduce the response time of our business processes and this increased our performance and effected on our overall, But then when we started implementing RPA solutions for our clients, We had to switch to another product with an easier implementation and more friendly interface.

The most valuable feature for me is the power of AI Technologies involved in Automation Anywhere's IQBot such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning to automatically classify, extract and validate information from business documents and emails, I also like the Bot Insight to analyze and optimize the processes, I also like the visual flow charts and the drag-and-drop actions, I like the cloud infrastructure and security and the lightweight web-based architecture. 

They need to improve the REST Api Documentation because its not well detailed or clear enough for beginners, They need to provide some out of the box AI and ML functions such as Image classification and Objection Identification, They also need to improve the real-time data and analytics,There is less support for various data types, The .NET Framework is not completely supported and they have to add more features to fully support the .NET, Last advice is to add an option for developers for Graphical View along with the Code View option.

Here's a use case of Automation Anywhere (AA): In a bank, you have an account opening process. The customers go into the bank, then apply for account opening. They will go to a portal, fill out the form, then put their documents. All the data that had been entered and all the documents that are being uploaded will go into a document repository.

With Automation Anywhere (AA), you have a data capture solution that extracts the data, and will put the data extracted into a case management solution, instead of having somebody just taking data and doing manual data entry into the CRM platform or core banking platform. This solution can take the data extracted from the upload, log into the CRM platform, and key in the data one after the other, in that same order on the CRM or the core banking platform, instead of having a human doing that repetitive task of data entry. You can use this RPA solution to handle the document repository, extract the data from it, log into the CRM portal automatically, then key in the data as an automated data entry into the CRM.

There are other competitive solutions, e.g. Blue Prism and IBM Robotic Process Automation (RPA), and those are very good ones, but if you asked me, Automation Anywhere (AA) really, really stands out.

One of the things I like about this solution is its functionality. It's highly functional, aside from it being stable and scalable.

I also like that the Automation Anywhere (AA) team is always innovating, e.g. they're always coming up with new features that would speak to various operational use cases.

Improving on the ease of use and user experience of Automation Anywhere (AA) could help.

We've been providing Automation Anywhere (AA) to our customers for 10 years now.

Automation Anywhere (AA) is a stable solution.

Automation Anywhere (AA) is scalable. It's one of the best you can have in the market.

Automation Anywhere (AA) has very good technical support.

Installing Automation Anywhere (AA) is not a complicated process. How long the installation takes will depend on the client environment. For the cloud version of this solution, you just need to configure it to the use cases of the customers. For the on-premises version, you have to set it up within the client data center environment, and even that doesn't take time. Installation is straightforward.

Our customers pay for the Automation Anywhere (AA) license yearly, for the cloud version.

We were able to evaluate Blue Prism and IBM RPA.

We currently have three customers using Automation Anywhere (AA). We have three people handling the deployment and maintenance of this solution: the system administrator, the developer, and the solution architect.

The advice I would give to other people who want to start using Automation Anywhere (AA) is that the most important thing is for them to understand their use cases before even embarking on the journey, so they can be sure their use cases are RPA related and can be taken cared of by this solution. Automation Anywhere (AA) cannot cater to all automation use cases, as it's mainly focused on clearly defined manual repetitive tasks.

The customers can decide whether they want to have this solution deployed on cloud or on-premises.

I'll give Automation Anywhere (AA) a rating of eight out of ten.

It can be used for customer service support, data extraction, data migration, and software installation. There are so many ways that it can be put to use in a business.

I am still learning to develop it both on cloud and on-premises. I am using the community version of the solution. Our subsidiaries are also using this solution. They are still going through some training.

The data capture feature is very valuable. I know there are also some elements where you have to be able to incorporate AI, but I haven't gotten to that level yet.

The data migration could be better.

I have been using this solution for about three months.

The solution is stable.

It's scalable.

I would rate this solution 8 out of 10.

I'm happy with the features I've used so far.

The installation is quite straightforward. At first I was having an issue with the password that was supposed to be sent to my email, but then it came in. Aside from that, I didn't have any issues with installing it.

The solution can be installed by yourself.

There is no technical team needed for deployment and maintenance.

I have also looked at UiPath and Blue Prism, but I am very comfortable with Automation Anywhere.

We are currently using Automation Anywhere for a Master Card customer complaint bot that will log tickets on our top priority websites. When customers complain it can be logged directly or the agent logs it on one of our databases. The bot goes to the database and can pick up the ticket that was logged on a top priority website. It then becomes a role ID number to us for verification that has been locked properly. Third parties can take notes, then once locked, they can give the ticket to us.

We did this procedure manually before the use of Automation Anywhere.

Automation Anywhere is very simple to use. The features are very simple and the application light. Overall I love it.

I have been using Automation Anywhere(AA) for approximately five months.

Automation Anywhere is a very stable solution.

The scalability of Automation Anywhere is perfect.

I am the only one using the solution. However, I am going to create a team that can use it optimally.

The challenge we face is the response time of the Automation Anywhere support teams. They could be quicker to give support. However, the problem could be because of the time difference. When we do get in contact with the support their knowledge is very good.

I have used other BPM solutions previously, such as Optimus.

We decided to take processes away from Optimus and we now are using Automation Anywhere.

The initial implementation of Automation Anywhere regarding the elastic search and database set connection can be a little difficult. However, I am skilled enough to get through it. There were some balancing issues that my other team members had to manage. They are having difficulty in balancing when I checked the architecture properly. We determined later that there was no need for a load balance to be done on the servers. We didn't do any load balancing and then the elastic search was not done.

The first time we did the implementation took us some time because we had to set up the server based on the minimum server requirements that were sent to us. Then we had some load balancing issues which took some days because we did not have all the knowledge.

If we had all the information we would have been able to do it faster. When we were applying the certification to the servers it was a different approach because it's a Java-based solution. In the first instance, we had a challenge doing the implementation. After the initial problems were resolved I did not have any problems implementing Automation Anywhere. It took approximately two hours to get it all done.

The deployments only need approximately five to ten people.

We don't have a lot of processes. If we want to expand we can change the license to allow it. Currently our license, we can only have 10,000 bots, on all processes. If we have approximately 10,000 bot processes on the control we'll be able to manage the processes in the control room. Five and ten people should be able to manage 10,000 bots.

There is an annual license to use the solution.

I would recommend this solution to any organization or individual.

I rate Automation Anywhere an eight out of ten.

We do the implementation of Automation Anywhere.

It is easy to use. It helps to reduce your man-hours and manual effort.

Excel automation or the activities for Excel is an area of improvement.

It has been about three years.

It is quite stable.

It is quite scalable.

We have definitely seen a return on investment with this product.

It is a great product. Automation is the key, and Automation Anywhere is a good tool to use. It is great to have it.

I would rate it an eight out of 10.

We use Automation Anywhere to create robots. Basically, the purpose of this tool is if we have any employee doing daily repetitive work, where he does not have time to work on it but he still has to do it every day, we can automate those kinds of projects by using this tool, and we can reduce the burden on the employee. That is the basic use of the Automation Anywhere tool.

In terms of benefits to our company, with this tool we can release the employee from their routine work so that they can concentrate on their other work, like doing innovative things. They can get rid of the regular, routine work.

The feature of this solution that I like the most is that it is coding free - it is a coding free tool. It does not need much coding at all. For all the activities you just drag and drop. That is the best advantage of this tool.

In terms of what could be improved with Automation Anywhere, there are a few areas. They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into. 

They also have to look into the document understanding process - the screen scraping of the documents, etc... 

In the next release, I would like to see, as I mentioned, better document understanding and screen scraping. There are a few more activities they have to include, like reading the particular column on the Excel operations. They can increase more activities like that.

Right now, there are a lot of complications and complexities involved when reading Excel - they could make that easier.

I have been using Automation Anywhere for almost two years.

We are not using the latest version. We are using 11.3.

In terms of stability, when rolling from one environment, like the production environment or development into other environments, like mixed environments, the application will not open properly or it may take time to open the application. At that time, the tool is not stabilized. It is not able to wait or capture the proper information and application.

Automation Anywhere is scalable

In our company, there are many developers using it and we rolled out around 149 bots, so I can't say the exact number. Different team members are using this tool, and they benefit from its use. Multi-projects are using this bot every single day.

I have reached out to support. There is a website for all we need. We can raise a ticket and can contact them there.

The initial setup is straightforward. The Automation Anywhere company supported us for the installation process. They are good supporters.

In terms of how long it took, that part will be taken care of by our admin team. We are not part of that process at all.

I am not aware of costs, but for every bot we have a license. That is what I know.

I can recommend Automation Anywhere. 

On a scale of 1 to 10, I would say, given the existing process, Automation Anywhere is a seven. As I suggested, if they improve the stabilizing, the screen scraping, the document understanding and some other activities, then definitely they can go ahead with that tool.

Automation Anywhere has a lot of room for improvement. It is not customer-friendly. They are always rolling out patches. They have a lot of limitations.

We have been using Automation Anywhere for the past three years.

Stability-wise, Automation Anywhere is stable, but that is what an end solution should be. It should be user-friendly and accessible, particularly when it comes to automation.

The technical support is good. We have not had any issues. 

Before Automation Anywhere, we were working on HP products, like QTP, and then LoadRunner.

The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that. From the end point users' point of view, it leaves a bad impression.

Automation Anywhere's price is a little expensive. Moreover, it comes on like a single/set license. It should come in perpetual licenses. If a license is not getting used, then it has to be switched over to some other process. In cases like this, Automation Anywhere does not come up. I think they lose a lot of business because they do not use a perpetual model.

The solution has really changed a lot when it comes from v11 to A360. When it was v11, then it was complete scripting, and it was not the UI, the drag and drop features that the other tools provide. You just drag an activity and drop it. It was actually scripting. So it was relatively difficult to develop a code for someone who is not very familiar with basic coding skills.

There are more valuable features with the updated solution. Now they have both the list view and the flow view. They have increased some features in terms of data types. They now have good usage of the data table and have added variable types. It's convenient.

One area that could be improved with the cloud solution when it comes to A360 is we have seen a certain lag. It's not a very happy tool. There are stability issues, but that is something that they maybe looked at already. They have come up a long way, and they are actually promoting the IQ bot as well. The document OCR/ICR techniques are something they're already working on, so I'm looking forward to that as well. 

As a developer, the biggest con is the lag. It's pretty inconvenient to face that delay in things happening. We come across that pretty often. 

It's not necessarily an added feature that I would be looking for, but in general, as a solution, it could have been easier to use than in the current state. The way the tool has been built, it's not easy to build a solution when it comes to using Excel automation. And it's not that convenient.

I've been working with the solution for a little less than two years.

The code for the solution, once developed, is pretty stable. I would say there is no issue in terms of stability there. It is only the initial accessibility in terms of the build phase where we have seen that issue of the lag.

Scalability is pretty much achievable, and I don't think we have faced any issues. We have had bots earlier. But when it comes to larger processes or where there's a situation where we need to use multiple bots for common processes and things like that, there, I have not been able to use those solutions. I don't work as a developer. I work as a solutions architect and a business analyst, and that is one place where I have felt Automation Anywhere is not that capable.

Customer service is comparable to Power Automate and Microsoft; they are responsive.

The initial setup for cloud-based solutions are all straightforward.

When it comes to pros, the solution is convenient. And now it has both the list view and the flow view in terms of the code. So whether it is a seasoned developer or whether it's a newcomer, they have made it slightly easy. I feel that for a first-timer, Automation Anywhere would be something that is relatively difficult to pick up.

I would rate the solution a six out of ten.