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reviewer1462998 - PeerSpot reviewer
Technical Consultant at a computer software company with 201-500 employees
Reseller
Less complex than other RPA solutions, good support, and suitable for enterprises
Pros and Cons
  • "It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product."
  • "Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part."

What is our primary use case?

We are an integrator. We are selling RPA products to various customers. They have different use cases. 

We have cloud as well as on-premise deployments of this solution.

What is most valuable?

It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product.

What needs improvement?

Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part.

For how long have I used the solution?

I have been using this solution for one year.

Buyer's Guide
Automation Anywhere
May 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is suitable for enterprises.

How are customer service and support?

Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the Automation Anywhere support team is available.

How was the initial setup?

The deployment of Automation Anywhere is much easier as compared to any other RPA tool in the market. The solution itself is browser-based. So, we don't have to install complex software.

What's my experience with pricing, setup cost, and licensing?

Its price is competitive with all other products in the market.

What other advice do I have?

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer1468452 - PeerSpot reviewer
Team Lead at Accenture
Real User
Improved the task performance at a team level and improved productivity
Pros and Cons
  • "It improved the task performance at a team level and improved productivity."
  • "It should be easier to use."

What is our primary use case?

Our primary use case is for the automation of output reports in Excel.

How has it helped my organization?

It improved the task performance at a team level and improved productivity.

What is most valuable?

MetaBot is one of the most useful features. 

What needs improvement?

It should be easier to use.

For how long have I used the solution?

I have been using AA for five months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
May 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1465503 - PeerSpot reviewer
SW/App/Cloud Analyst at Accenture
Real User
Provides us considerable FTE savings with 100% accuracy
Pros and Cons
  • "By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
  • "The REST API could be improved."

What is our primary use case?

Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.

How has it helped my organization?

Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.

What is most valuable?

The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.

The script/task command has helped with modularization.

What needs improvement?

The REST API could be improved.

For how long have I used the solution?

We have been using Automation Anywhere for 15 months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Develope550b - PeerSpot reviewer
Developer at a energy/utilities company with 1,001-5,000 employees
Real User
Saves us a lot of time by reducing manual tasks
Pros and Cons
  • "The product has saved us a lot of time by reducing manually tasks, like entering data into Excel."
  • "We are not getting consistent behavior from the tool We would like to see this improved and the product more stable."

What is our primary use case?

We primarily deal with a SAP business model. We use Automation Anywhere for logging into websites, entering data, moving information around, and sending emails to end users.

We are currently using a cloud deployment model.

How has it helped my organization?

The product has saved us a lot of time by reducing manually tasks, like entering data into Excel.

What is most valuable?

The object cloning strategy feature is the most valuable feature.

What needs improvement?

I would like the product to have more capabilities going forward.

What do I think about the stability of the solution?

We are not getting consistent behavior from the tool We would like to see this improved and the product more stable.

How are customer service and technical support?

I would rate the technical support as an eight out of ten.

How was the initial setup?

The initial setup is very straightforward. It did not take more than a few minutes.

What other advice do I have?

I would definitely recommend Automation Anywhere.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1469007 - PeerSpot reviewer
IT Operations Associate at Accenture
Real User
Saved us a lot monetary value
Pros and Cons
  • "Automation Anywhere improved our organization since it saved us a lot monetary value."
  • "The IQ Bot could use improvement."

What is our primary use case?

We use Automation Anywhere for automating our processes.

How has it helped my organization?

Automation Anywhere improved our organization since it saved us a lot monetary value.

What is most valuable?

SMART Automation Technology is the most valuable feature.

What needs improvement?

The IQ Bot could use improvement. 

For how long have I used the solution?

I have been using AA for 13 months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.