Automation Anywhere Reviews

We are in services. We are consultants and we use these automation tools to automate processes for clients. I'm not using it for my own organization, however, I'm using it for clients' organizations.

Use cases are largely cross-business process automation, back office automation. It could be used in finance or accounting. It could be in underwriting, if it's an insurance client, for claims processing.

We have done automation largely in the lending space, including wealth management and customer onboarding. 

The solution helps with reducing operational costs, which can be reduced by up to 30% to 40% in savings in terms of operational cost. That's your basic benefit, which is delivered quite well.

It's usually the RPA functionality that I prefer, which is more widely used. They also have an IQ Bot for document processing, which is a bit of advanced OCR. That's not used as frequently as their RPA tool.

The stability is good.

As it is on the cloud, it's quite scalable. 

Their OCR is a bit expensive, meaning the IQ Bot. There are a lot of customers who don't want to use it due to the price tag. Maybe if they price it more aggressively, it could be widely used as well. Otherwise, it has pretty much industry-leading functionalities, similar to any other RPA tool. 

In general, their roadmap is well defined and we are pleased with its offering. 

I've used the solution for about two years. 

The solution is pretty stable. It's good. Whenever there are issues, there are frequent platform upgrades provided by the vendors. It's very stable.

The scalability is great as it is on the cloud. It can be scaled up pretty fast.

On average, I would say, per company that we've seen, there are close to 50 to 100, users - depending on the size of the organization. If it's a small bank, they have somewhere around 20 to 30 users, however, if it's a large company, it's closer to 100 to 200 users. We work with the solution on a daily basis.

We tend to contact technical support once a month. We deal with them pretty regularly. 

I'm also familiar with UiPath. UiPath and Automation Anywhere are often used in many organizations. UiPath can be on-prem or on the cloud, however, AA is basically now on the cloud. 

What we've largely seen is clients more using VBA or .NET-based automation solutions. Before moving into these platforms, either an Automation Anywhere or UiPath was used.

The initial setup is pretty simple and if any issues are noted, the vendor can assist.

The platform can be set up in two to three months. I have not seen clients directly start on the cloud version. Usually, people have had on-prem which they have migrated to the cloud. Basically, the on-prem setup took two to three months. Maybe if there are new clients who are starting directly with cloud, it could be lesser, maybe a month or so. 

From then on, subsequent automation of processes can take anywhere between two to four months, depending on the complexity. If you have a simple business process, for example, invoice processing or claims payment, that can take one to two months. If you have something more complex, that can take anywhere between two to three months.

In terms of the amount of maintenance, it depends on how many processes have been automated. Usually for a small-scale setup, if there are 50 bots or there are 50 automation, there could be maybe 5 FTEs required to maintain it. If the operations are large, with thousands of bots, the team size can vary anywhere between 30 to 50 FTEs. The larger the operations are and the larger number of processes that have been automated, the bigger the support team requirements are. On average, 1% should be able to support 6 to maybe 10 automations.

There's support from the vendor, so I don't see a major challenge in setting this up.

While the RPA is still competitively priced, usually IQ Bot is expensive. That's what we have seen.

For the OCR, my understanding is that it's a one-time cost. I've seen instances where it's $15,000 or so and on top of that there is some cost on every document processed or maybe a bunch of documents. Per every 1,000 documents processed there is a cost that is recurring. That said, the initial one-time cost is quite high.

We are AA partners. 

I would recommend the solution based on its scalability and stability. 

Generally, people who adopt these tools do a tool assessment between multiple vendors. Usually, we have seen that it's either UiPath or Automation Anywhere that is shortlisted. These two seem to be the most preferred options.

I would rate the solution at a nine out of ten.

We started out with accounts payable, and now, we're starting to do more vertical revenue cycle management in healthcare. We're starting to use it for other things.

We're on version 11, but we're moving to 2019 or 360. We're in the process of migrating right now.

We were able to replace a lot of the manual and data entry workload that our accounts payable clerks were doing. We had 18 accounts payable clerks, most of them are still there with us, and the work that was done before by this original group can now be done by four people.

The ease of use in getting started is probably the big thing. They had a lot of references that we were able to check. It is a well-known player, and being able to get up and running quickly was the big thing.

Migration is probably our biggest challenge. When we were trying to do the migration to the new version, it was a little bit painful. We didn't have that many bots, and I can't imagine the level of effort that some of the bigger customers have to put in for that. The product is stable, but moving from one release to the other was the issue.

We also had difficulty with some of the documents that we were trying to automate. IQ Bot or intelligent document processing doesn't have all the features and functions that we were originally told it had. They need to improve that. It had some limitations, and we've had to add other products to the mix just because they weren't able to deliver some of the things that we were told that they could deliver upfront. 

They've been talking about task mining for a while. They don't have a good tool out there to evaluate the current processes and come up with a plan. It is a trial and error process where you have to sit down and go through what different people are doing, for how much time they're doing it, etc. There isn't a good systematic way of capturing that information. There are other products such as Kryon, and there is a new product called Soroco that we're looking at, that would let us evaluate the task that could be automated. So, it is not really process automation; it is task automation. You don't really see end to end when you're doing these projects. You don't just decide to automate the whole process. You select the tasks that you are going to automate, but you don't really know the effect that particular automation is going to have on another task. You don't have the big picture. It would be very helpful if both UiPath and Automation Anywhere provide a center of excellence that you could run on your systems so that the people who are running things come back and say that:

• Here is the task that we should be automating.
• Here is the time that we are taking to do it now.
• Here is what the benefit is going to be. 

All these are manual today. You're looking at what other companies are doing and hoping that you're going to get an ROI, but you don't really know until you start the project, and by then, it is too late. You've already spent the money on the software, the bot, the integration, the services, etc. At the end of the day, you're thinking if you would get the ROI. You have to measure it to see if you're going to get it after you've already spent the money. It would be really nice to have something that you could run upfront to know about the automation tasks that are costing you money today and where you should focus your efforts on automating.

I have been using this solution for about two years.

It is pretty stable, but moving to the new release has been a major pain. 

Its scalability is great. It is for sure built for enterprises.

We have six to eight people who are doing validation now and are actually using the product for validation. They are accounts payable clerks and healthcare revenue cycle management folks. 

It is being used extensively in the finance back office, and the idea is to bring it more to the front office for customer onboarding and things of that nature. We haven't done a lot of that, but that's in the plans. We are trying to figure out the next processes to automate.

It is good. 

We didn't use any solution previously. We did add UiPath to another area of the business, so we did bring on another vendor just to see what the differences were and how easy it was to use compared to the other one. We haven't really said we were going down one path as a company. We didn't want to put all eggs in one basket, so we decided to do one project with Automation Anywhere and one project with UiPath and compare the two.

UiPath has a little bit better document management. They have some process mining that we've started to use. Pricing is roughly about the same. There is not too much of a difference. I haven't seen too much significant difference between the two products.

It was pretty straightforward. We originally thought we could do it with internal resources, but we had to bring a third party in to do it. So, it is straightforward if you have experience and training. Our tech team can do it now. 

We started out with a simple invoicing, and the bulk of it took about three weeks or so. Testing everything probably took closer to six weeks. We finally got it going in two months.

When we first started, we thought we could have more of our team doing it, but we had to bring a third party in to do the bot building and all that. It was a reseller, and they had technical people. Our experience with them was good. They were a little expensive, but it was good.

For its deployment and maintenance, we have about three people. We have created a small center of excellence team with three, or sometimes four, people. We have a business analyst. We have two developers, and we have somebody from finance on that team who is putting a lot of hours into that piece. We're truly trying to figure out the next processes to automate.

For accounts payable, we saw a return in about five months from the time we started. There was a significant reduction in the number of hours that invoicing was taking. We went from 18 people to 4 people. We didn't let all those people go, but we did let a few people go, or we moved them into different job functions. 

We're paying a monthly subscription fee for the bot and for services. There are no additional costs beyond the standard licensing fee.

I would advise looking at other companies to know what they're doing. I would also advise putting a complete plan in place so that all bot management needs are considered upfront. It is helpful to put a roadmap in place and have a center of excellence or something like that to make sure that the processes that you're going to implement have an ROI. You can validate the effort upfront by using process mining or other tools and evaluate what the effort is now and what the savings are going to be upfront. 

We did a couple of projects that we thought were going to have significant ROI, but they didn't. It was more of an internal process that we had to fix. It wasn't so much about automation; it was about the way we were doing business. We weren't following processes, procedures, and things like that, and that was what was causing the issue. We had automated a bad process, so it didn't have the return that we thought it was going to have. We had to do some procedures. We had to change some things internally.

I would rate it a seven out of 10. It's a good product. It does what it's supposed to do.

We are using MS 2007 Windows OS mostly with IE and Excel operations. Anyone can write code with AA software with basic coding knowledge, we just need to know which command will help to build the next step. We had developed almost eight major processes and a few POCs for different clients. As we worked mostly with Web and Windows applications, we had used most of the commands related to Web and Windows applications. We can say bot accuracy was 95% in the final result. Bot consumes around 12 minutes to process 1 application, where if a human performs the same they would take a minimum of 18 minutes on average.

AA application is very good for running the application on a schedule. But a few times, the client requirements were 24/7 so it stops every few days. We found three drawbacks with the product in production:

1. For 24/7 running applications Bot Insights won't be generated.

2. For 24/7 running bot stops every few days, it might be an environmental issue or something.

3. the Same name of Mebabot cannot be uploaded to CR.

4. We tried to upgrade to 11.3.4 but there were few bugs while performing actions in Excel. (You may have fixed later stages).

WLM & Device Pool, where multiple devices perform the same thing parallel and complete the tasks at the same time. The Credential Manager for security is one of the most valuable features for storing credentials and providing security between the developer usage and future maintenance where passwords expire every 90 days. There is no need to touch the code and just update the CR locker section. CR UI is also user-friendly for creating deleting and updating users, roles, etc within the CR. The Audit Log section is also good for logging all the operations done in CR.

It would be better if they could extend the support for AA version 11 for a few more years, as most of the companies have tasks completed in AA version 11, and A2019 is much slower compared to AA 11. It keeps on downloading dependencies, and time-consuming while running the tasks. In AA version 11, if the bot stops uninterruptedly it's better if it could resolve itself and back to normal and process the applications.

You can give clients some more time to get used to A2019 and find and fix the concerns observed till then. That way you can add more features and easy to implement for the development team. If you ask all the clients to migrate to the latest version. Few are still thinking about the migration of code from the old to the new environment and various other factors.

Bot Insight for 24/7 tasks is limited in the AA 11 version. If this gets fixed a few more clients will renew this license as well.

I have been using AA for the past three years. 

We need to train the bot to handle all kinds of conditions. So it will behave accordingly when that situation occurs.

The technical support team were very responsive, they were available 24/7 and for severity 1 issue's for the production part they used to reply or communicate with us in maximum 45 minutes.

Other than the CR set up with the database will take little time. Client installation and configuration was straightforward.

We are a vendor team and worked with the client's environment along with their in-house team. Our clients are always happy with the product and its performance. There are few scenario's due to system instability they used to complain, we used to check and revert back to them what is the problem.

I don't remember the exact number, in one of my bot runner I had seen a $5million change.

Pricing depends upon the number of licenses required by the company. They can implement using the community version. If their business can be automated based upon the business process workload they can decide a number of Bot runner and Developer licenses are required.

To use other tools you need to have knowledge with VB script. But using AA no need of that.

We get many banking and finance use cases e.g. reconciliation, accounts payable, etc. from banking clients which involves the extraction of unstructured data from various scanned and true PDF documents. Post this, the data needs to be validated and triaged before feeding it into SAP and Java-based applications. 

The Automation Anywhere platform has always stood out from the rest of the solutions available on the market given we have IQ Bots and Bot Insights neatly integrated into the platform which enables us to develop rapidly and train the learning instances using pre-defined domains over the purchase orders, forms, invoices that need to be processed. Post extraction of the form and data fields from the documents we post them into SAP and Java-based applications. Automation Anywhere's ease of automation with these types of applications helps to deliver consistent and reliable automation in record time.

We are currently using AAE 11.3.5.1 Client with Control Room, IQBots, MetaBots, Bot Insights, and AA2019 capabilities.

Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time. With AA2019, this ease of development and rapid time to market has improved by a great margin as virtually no setups and configurations are required. Converting prospects into leads into opportunities has never been easier. AA2019 enables us to build POCs quickly without waiting for IT guys to install AAE client as no setups are needed to build BOTs. This enables us to give demos to clients at lighting speeds and gain client confidence in the capabilities and kind of automation we can execute as an Automation CoE.

1. IQ Bot: IQ Bot makes it a breeze to classify banking documents, purchase orders, and invoices. Also, intelligent OCR helps with accurate form field and text field data extraction from unstructured documents. The easy cloud training of the already existing domains and integration with task bots is the icing on the cake.

2. MetaBots - Metabots makes capturing and re-calibrating screen controls in (offline mode as well) really easy. This enables us to make changes to the UI Assets easy.

3. AA2019 helps us to rapidly try out POCs without going through the install cycle and setting up the control room. This is a very important and critical step given we can build automation rapidly and show to prospective clients helping foster confidence amongst the business enabling growth.

Points to Improve:

1. Control Room -> While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file.

Points to Add in next release(s):

1. Availability of actions for Date and time functions in task bots, meta bots logics editor like Date Addition, calendar functions, etc.

2. Addition of Assertions activities, that can help with conditional compilations

3. Option to copy multiple variables at the same time (as selected by the developer)

4. Option to close all the task bots files in the editor at a go

5. Option to check-out multiple files inside a folder structure in a go

6. List and array should be made dynamic, as in there must not be a requirement to specify at least 1 element in the list, etc.  

7. Deletion of multiple variables in one go (as selected by a developer)

I have been using Automation Anywhere for over three years.

The solution has been becoming better with every release. We have been reporting bugs and supporting the developer teams to make Automation Anywhere more stable and better. With AAE version 11.x.x.x most of the feedbacks are incorporated and solutions are stable and performant.

Scalability with Automation Anywhere has been great. BOT farms have helped rapidly and dynamically spawn up or down the BOT runners. 

We always get a prompt response from customer service and technical support. I really find the priority technical support the depth at which they go to help us find a solution to issues is simply amazing. I have not experienced this with any other solution vendor. A big thumbs up to you guys. 

Initial setup was a breeze and fairly straightforward with all the great support from Automation Anywhere customer service and various technical teams.

We have used vendor teams and in-house teams to implement various solutions. Vendor team people have good knowledge of the various components of Automation Anywhere and know how to design effective, performant solutions in record time.

Post implementing AA, ROI numbers have grown exponentially. Given the scalability and dynamics that Automation Anywhere platform supports.

1. Setup cost is minimal as AAE Control Room is hosted in the cloud. Also, with AAE no dedicated setups need to be run and installed

2. Licensing cost is relatively less compared to other solutions on the market

3. Pricing stands out well compared to other solutions 

I have evaluated UiPath and Blue Prism.

Automation Anywhere has been a significant step in our digital transformation. AA2019 addresses a lot of gaps that we previously had. This makes Automation Anywhere stands out in the market making it an obvious choice.

We have used AA for telecom industry repetitive processes, public retirement firms processes, and financial bank processes. The development has been with local developer desktops, remote VDIs, EC2s, as well as RDP clients of sorts for the individual company preferences.

We are currently building an Azure environment for our A2019 solution internally, with a VDI as our developer/UAT environment. Production will be a separate VDI operating from our main control room instance, as we create Bot Runner agents out of those VDIs for production.

I also deal with many federated lines of business, as they often develop locally and use attended automation as their source of RPA for their lines of business. Others utilize EC2s as their developer and UAT environments and have a separate production import process that keeps the separation of duties intact. Though this is not as productive as that team expected, they use it temporarily until their control room can be migrated and upgraded into A2019 instance as part of another line of business currently building out a sandbox environment for the remainder of 2020.

I am a consultant and our RPA practice on a personal level has improved the efficiency of the payroll, PTO, and timecard submission process within our company. It has taken time-consuming daily mundane tasks off the plates of our talented finance teams and allowed them to dedicate more productive time to working with more thought-heavy and human-centric activities.

Outside of our company, as we work with clientele, several improvement instances have been evident for those. One company had a very tedious process of monitoring an email inbox for several business units to send emails notifying that their daily database update process was completed. This took many hours of monitoring after hours, but in place of that, the RPA bot was able to perform the monitoring for them of that inbox, perform the necessary follow-up or escalation emails needed, and finalize the process once all was complete. This was unattended automation, saving them precious time, improving morale, and accurately informing everyone of the completion. 

Both v11 and A2019 have their strengths but the cloud-based forms with Excel, Microsoft applications, scripts integration, and functionality of A2019 have really stood out above the way v11 can do those things.

It takes far less code to work with A2019 than v11 for the tasks we have in place. In v11, the Metabot features have proven a tremendous help to work with smaller tasks such as file and folder operations, datetime operations, as well as credential management operations.

I'd say the most impactful and heavily or commonly used ability of v11 and A2019 has been the ability to integrate other code types and operations within the process. For example, if someone needed a heavy data comparison process to take place, utilizing AA could work but often takes a good bit of time to work through a large Excel or CSV file. Instead, activating a pre-developed or partner-developed Python script would be my choice because of the speed and efficiency of that language. I currently use this method and it's a major time saver.

In terms of improvement, usually, I have found is not as general as people think. Specifically, as a use case, I am excited to see improvements in having an A2019 cloud control room working and improved on the Lenox environments. A good bit of our finance infrastructure for web-based applications is built in that environment.

There is a good bit of dashboard-type development going on in this type of environment already, so the ability to integrate some of the functionality, as well as keep the synchronicity of everything within it, would be a major benefit.

Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use.  

I have been using the AA desktop application versions since 2014 (v09-v11), approximately six years, and A2019 for about four months.

I've not had any instability issues but only environmental stability issues that come down to the company that created the environment. 

I find it very scalable, especially with smaller automations, as they can often grow once proven to businesses that the processes work. 

The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet the needs and being patient was a huge help. 

I did not previously use different versions but currently use both. I do know that going forward with v11 sunsetting in 2021, we are migrating and going through a learning phase of A2019 to fully adapt to that application. 

The A2019 setup was straightforward for the applications themselves. The environments in which they are set up is a different story but, that again is on a per-company basis and often lends itself to the expertise of the DevOps teams. Sometimes, those folks are not familiar with RPA or A2019.  

We implemented through AA directly. The availability of their support was very good. Several meetings and work with their folks went well. 

Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated.

I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well. I am sure the specifics for some pricing are on a partner-by-partner basis but providing the ability to scale the licenses, setup, and pricing to the customer is a huge benefit with Automation Anywhere.

Their technical support system and response times directly to a partner are really good.

We did review UiPath, Blue Prism, and Power Automate. 

I'd say, fully go headfirst into learning the A2019 platform and all it can do for a business. There is something for everyone in that platform. Large or small scale automations, migration processes from v11 is already in place and tested, and there is no more need for Metabots because they are now "packages" that can be made or modified by a seasoned developer, and a plethora of other benefits are evident. Just jump in!! 

Primarily we use it for automating back-office operations processes. Some of the most frequent use cases are:

1. Invoice processing and proofing.

2. Reconciliation

3. Automating Timesheets

4. SOW invoice creation.

5. Creation of Credit memos

6. Pulling data from SAP and generating a report.

We use VDIs to deploy. Client & runner environment is mostly Win 10. Most of the bots are scheduled. 

Some organizations still use the manual click on the run button method instead of scheduling or running from CR.

It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing.

It is even more difficult to support a bot than build from scratch. No matter how much you document, things do turn haywire if someone new has to make changes to an existing bot. 

Documenting the AA Solution SDD, PDD is another pain point. It is very common to miss out on a lot of things. 

I feel that in places it is better to create a system to automate rather than use RPA.

Most of the features are valuable. 

1. SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved. 2. APIs are helpful too, but they certainly need more improvement. APIs help in building resiliency.

3. Queues are great but need improvement. They are helpful because most of the automations are transaction-based.

 4. Good old object cloning is always helpful as it is versatile.

5. Metabots help in working with many of the legacy applications. But needs improvement there as well.

6. Credential Vaults are helpful, but needs improvement there too.

1. Excel commands should include more features.

2. Need more variable types for eg. date, amount, number, etc

3. Better API support and more APIs.

4. Queues should be enabled to directly connect to DBs.

5. Managing so many variables is a pain. Some kind of variable initialization mechanism like how Blue Prism has it will be helpful.

6. Input-output variables should be defined for taskbots as well.

7.There are a lot of glitches in AA not fixed since Ver 10. Reach me to know more about them.

8. The commands should help evaluate the current state of variables(like how in Blue prism)

10. Metabots should have command to stop the task. Basically should have all commands of a task bot.

11. No one uses "WorkFlows".

12. The user roles and the Credential Vaults administration, sharing and the whole thing in action is very confusing.

13. Automatic technical logging option should be given by default in all commands like how we have in BP.

4

When it comes to RPA, for every step things should be in the right way at the right time. It is very difficult. So I would rate it as a 5 out of 10 on scalability.

It is scalable, though, in an organizational setup where teams work in silos, I have never seen any organization truly using the scalability to its full potential.

Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and getting help.

AA is all I am using. Blue Prism is used but I prefer AA. Though Blue Prism is better in certain aspects mentioned earlier.

It is the same as how enterprise applications should have in terms of complexity.

We develop RPA solutions for clients.

Costs are ok. IQ Bot is too expensive. Bot Vision should come for free as one can easily use a number of other visualization options for free. There is no point in paying too much for too little.

I have evaluated Blue Prism along with AA

We need some support of documentation methodologies so that the knowledge is easily transferrable through the documents.

1. Attended automation - contact center automation, assist agents in navigating through the right process - Guided assist on-screen navigation for call center agents

2. Workforce reporting automation, we extract reports on agent availability and different AUX codes and report to leadership.

3. Plot agent time between multiple applications.

4. Real-time alerts to agents on their AHT & after call work beyond the threshold.

5. Real-time reporting on beyond threshold cases to leads.

6. Processing tickets between CRM & client applications.

1. Helped agents process tickets with minimal errors.

2. Improved AHT as they are able to close the tickets faster.

3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases)

4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in realtime

5. Biggest challenge in attended automation, every time the agent has to log in to control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy

6. The agent should be able to just click on the UI and the bot should automatically login to the control room and execute the bot.

1. Screen recorder

2. AI capture

3, Ability to create custom forms and trigger another application

4. Ability to run the bot from the cloud without installing the software on our machine

5. AI sense can detect many pages inside the Citrix environment

6. I think the Citrix RDA should be universal for All Citrix environments

7. The A2019 UI layout is more user friendly

8. The recording feature where you can record multiple screens at the same time

9. MS excel functionality has lot of features in the current versions

1. for attended automation, the agent should be able to execute the bot without logging into the control room and triggering the bot

2. There are limited features to automation MS word & PowerPoint will look for more in those areas

3. Include Gsuite based automation

4. limitation on .csv based automation

5. Automations on iframes

6. We want to have greater control on deciding when we want to upgrade to a newer version.

7. Smooth upgrade with no production disruptions

8. ability to manage bots across control rooms

9. Ability to generate reports without using bot insight

I have been using AA for two years. 

It's a stable solution, 10 on 10.

I would give a 10 on 10.

9 on 10.

We started with A2019.

Straightforward for unattended, for attended, it took few rounds of fails as our environment is highly restrictive

Vendor team, 7 out of 10.

1.5

Very flexible.

A2019 has many rough edges from a developer point of view and post upgrades, these needs to be smoothened out.

I use Automation Anywhere to automate processes for other businesses.

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

The dashboard has room for improvement.

I have been using Automation Anywhere for one and a half years.

It is stable.

Automation Anywhere is scalable.

The technical support has been helpful, and we have not experienced any delays.

Positive

We used Power Automate before switching to Automation Anywhere as per the client's request.

The initial setup is straightforward and takes one or two days to deploy.

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.