Automation Anywhere Reviews

We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.

We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.

For technical individuals, Automation Anywhere is easy to use.

The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.

Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.

Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.

IQ Bot is the most valuable integrated feature of Automation Anywhere.

For business users, the solution is complex and could be made more user-friendly.

It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.

The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.

I have been using Automation Anywhere for five years.

Automation Anywhere is stable. We can rely on it without encountering any issues.

Automation Anywhere is highly scalable.

The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.

Positive

We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.

UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.

We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.

The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.

I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.

For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.

Our IT department maintains the solution. We maintain the bots once a quarter for one hour.

My business Analysis team describes the cases, and my architect team works based on that. I look into how this architect team is working to fulfill the requirements of my client.

Our use cases mainly are for the financial domain. We are working for an international organization. The automation that we are building is going to be utilized in various projects for tracking the expenditures of projects, managing the budget, and maintaining the planning. The information is then returned to the core finance providers. 

We have integrated it with TMX and the public finance model. Government Resource Planning or GRP is integrated. We have implemented a lot of triggers to give all the information to various points.

We have our own architecture. It is able to take the information from the core engine, API engine, or triggers from databases or data pipelines and execute the process based on the defined logic. It is able to give information to various process owners using the workflow.

In most places, the processes are scheduled automatically, so it saves time because we are not executing any process manually. For example, we are able to get information about the utilization of the funds given to a particular country for a specific purpose. It triggers an alert if the funds are being spent in a particular area that is not allowed based on the business logic.

Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me.

For us, nothing is complicated. It is quite easy. We have a competency and learning team that gives training to clients. It does not seem very difficult for them.

The approval process needs improvement.

We have been using this solution for approximately one and a half years. I do not directly use it, but my team uses it.

It is a private server farm where we have implemented AWS because the governments do not allow hosting on the cloud in most countries. This is a restriction from the government side.

We have two teams. One is the technical team, which is involved in network security and the server side. I am from the functional team where we are involved in all the services, all the applications, and all the databases. The technical team takes care of the software installation, maintenance, patches, and upgrades. We are only working on the application side.

I did not evaluate any other solution. I got the instructions from my company to use it.

We have a full-fledged deployment of automation in our organization, and we have a number of projects in the pipeline. There are definitely a lot of possibilities inside the organization, not only for me but also for my team members.

The main challenge currently is that we do not have proper resources, and the requirement of the client is very specific. Apart from that, I have not felt any problem with my team in deploying any of the solutions at the client site, so at this point in time, I cannot say that a specific technology is the best technology or that Automation Anywhere is the best. We are facing some challenges, and we are working on that. We are getting references of some of the other solutions, and we are working. We are doing the research every day and providing the solution to the client. Every day, it is a new challenge, and we are implementing the solution on the client site and understanding how to overcome those challenges.

At the moment, a person like me who is only working on one particular technology cannot compare it with other available alternatives in the market.

I would rate it an eight out of ten.

Our clients use it for different things. One uses it for invoice processing and another for the aggregation of documents based on certain characters. Another uses it to automate processes for the admin department. That company has seasonal workers, and they have to create passes for those seasonal workers. Most of the document uploading and validation is done by Automation Anywhere. Most of those documents are issued by the federal government, and they have a standard format.

One thing I really like is the recorder where you can connect with multiple systems. The OCR is also good. In one case, we used a different OCR than Automation Anywhere, but in document processing, using the OCR engine is good.

And providing automation at scale is something I feel is a strength of Automation Anywhere compared to most tools. It depends on the segment we are dealing with. There are small organizations that might not need robust applications, but for mid-sized and large customers, we usually propose automation anywhere. It's quite robust, and the performance is good. When we are proposing a solution, the automation at scale makes it much easier for us, post-sales and post-implementation.

Also, the integration of the solution's bots with APIs and business applications is good. There are certain prebuilt integration APIs in Automation Anywhere. That's especially true when you're connecting with SAP. There are issues with SAP, but in general, they have connectors with most of the popular CRM tools. The API connectivity is much easier.

We only faced some problems when integrating it with SAP, and Oracle integration was a bit challenging, especially with Oracle Fusion. We had some issues when we were trying to connect some of the applications on the API level. But, in general, integration using Automation Anywhere is fine.

I have been working with Automation Anywhere since 2019, or about four years.

In the last year, the cloud has become bigger, but before that, it was implemented more on-prem only. 

From our side, the number of staff needed for an implementation depends on the number of processes we need to deploy. For the initial configuration, we may not need many people. But, for one of our customers, there are 70 processes that need to be developed over the next 18 months. Obviously, the number of people involved will be much greater than in a project where we're looking at 10 or 15 processes to be implemented. But on average, each process takes at least two to three resources, depending on the complexity.

Once you have deployed an application, you need to maintain it. Compared to other products, it takes slightly fewer people. Maintenance on the admin side requires one to two people. We always assign one FTE for this, at a minimum. Depending on other factors, we might go for two.

Automation Anywhere is more stable compared to some of the other tools on the market. And, post-implementation, we have very few issues with it compared to others. For me, it's all about post-implementation and why customers are happier with Automation Anywhere.

For small and medium-sized customers, we may not suggest Automation Anywhere because of the cost difference.

UiPath has gotten much better in the last two years. They have really grown in terms of overall performance and bot capabilities. There has been a huge improvement there.

As for non-technical users, it's not a low-code type of solution where you draw and drag and drop. Still, it's okay, to some extent, if they at least have some understanding of technology. Generally, it's easy to learn. If you have access to Automation Anywhere University, you can really learn it. But because I am from a technology background, it was much easier for me. We give our customers 13 or 14 sessions to bring them up to speed, and that might span over the period of a month to two months.

In the discussion about RPA versus API integration, one definite advantage of automation is that scheduling, bot management, and those kinds of things are automated. It's more about the customer and their perspective. With automation, you already have something cooked up, and you don't have to worry about much at a later stage. That makes automation much easier for them than using an API integration. You have to maintain an API integration, and there is the cost of maintaining it. With all those factors, automation becomes much easier for the customer.

We have been proposing Automation Anywhere to multiple customers. It's good. It's robust. But it's a bit expensive compared to other RPA tools on the market. Sometimes, it's too heavy for customers, especially if it's on-prem. Also, maintenance is slightly higher.

Automation Anywhere is similar to Blue Prism. We do a lot of process mining and RPA tasks. We've used it in some very large companies. It's for automating activities in large service centers like home loan originations, insurance claims, or for service desks for utilities for telephone companies.

Companies were trying to eliminate a lot of manual processes that were being handled by people at keyboards and some of the repetitive nature. A lot of it is the front-end handling of incoming phone calls or incoming service requests that might be sent via email or text. Rather than having people look at the request on a green screen or on a website, the robots would actually handle some of the routing of the requests or the routing of the documents. For example, for a home loan application or some kind of claim. A lot of the time, most of the companies have people sitting in a service center, receiving those requests and reviewing them. However, now, a lot of the inputting of the data can be handled by the robot.

The solution is easy to deploy. It scales. It's easy to configure. They are pretty generic. There's not a lot of difference between any of the three big RPAs. 

Automation Anywhere is very focused on the Microsoft world. They don't do anything other than Windows and Microsoft, whereas Blue Prism and UiPath compete with other platforms.

The learning curve is low. It's faster to learn than the others.

Some people in my company have used the Co-Pilot functionality. Right now, they use Salesforce, although they have their own RPA now and they are going to replace it with MuleSoft's automation.

Automation Anywhere's ability to provide automation at scale for Microsoft is excellent. 

The integration of RPA bots, APIs, or business applications and documents is pretty robust.

They should consider being more multi-platform.

I've used the solution since 2018. I've used it for about five years. 

I've never used technical support.

I've also used Blue Prism in the past.

My understanding is that the initial setup is pretty straightforward.

The project would dictate how long it would take to deploy. It could take a couple of days to a couple of months. There's a question of governance proliferation and compliance that needs to be considered in RPA. The internal policies would affect the overall setup. 

There is maintenance in the form of updates. It doesn't take much maintenance. We don't use bots and therefore do not need to maintain them.

I don't have any thoughts on pricing or licensing. 

For someone who wants to use an API integration instead of a robust process automation solution, I'd advise it depends on the culture of the company, and the complexity of the integration that one wants to do. Depending on the culture, on average, it's a 50/50 split. There are some environments where RPA is the right thing to do since it's quicker. It's faster. It's easier to manage them from the perspective of just configuring the conformance and compliance with internal policy. However, in other parts of the same organization, you might need API integration depending on what you're integrating.

I'd rate the solution seven out of ten. Nobody gets a ten. Nobody's perfect.

We typically use Automation Anywhere for backend operations and financial processes, such as APR.

The biggest benefit of Automation Anywhere is that it makes our processes error-free. Accuracy is how you build efficiency within the system and increase productivity.

Document Automation, one of Automation Anywhere's core features, is excellent. All the other features are also useful, and their cloud solution is pretty seamless. 

Automation Anywhere is relatively accessible to non-technical business users. It's about 60:40. Around 60 percent of the solution is intuitive, but you still need to do some work to learn the platform. The company offers strong learning resources. Most people can easily learn Automation Anywhere in a couple of months using tutorials.  

Automation Anywhere works with POST and REST APIs, so it's easy to integrate with any platform or application. Automation Anywhere is applicable to any industry or department where there are large volumes of processes that are straightforward and require no manual human intervention. 

I have used Automation Anywhere for nearly four years.

I rate Automation Anywhere 10 out of 10 for stability. 

I rate Automation Anywhere 10 out of 10 for scalability. We usually optimize one or two processes until we can achieve an ROI and scale them up for the entire organization.

I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise. 

Positive

We typically deploy to Automation Anywhere's public cloud. We haven't used the private cloud option because it's expensive. I'm the project delivery manager, so I was involved in the deployment. It doesn't require any infrastructure because it's in the cloud. 

The deployment time depends on the complexity of the processes. Simple processes can be configured in a couple of weeks, but complex projects might take up to three months. 

The number of people involved also depends on the client's needs and the licenses purchased. You need a developer license for each engineer. Automation Anywhere licensing is based on the individual users, not the partners. For example, let's say a project will take one engineer three months, but the client wants it done in 45 days. You would need to double the number of engineers and pay for an additional license. 

Automation solutions require some maintenance and change management because no process remains constant. You will need to update and optimize the bot as the process mechanism changes. 

We have seen an ROI. It's hard to give a solid metric because every organization has a different way of calculating it and it varies between processes. However, I can say that Automation Anywhere reduces costs while increasing productivity and accuracy. By automating repetitive tasks, we can shift our human employees to more productive work that requires imagination and creativity. 

Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment. The license is annual, not monthly. You need to pay for some of the advanced features, such as document automation, which doesn't come with the base package.

I rate Automation Anywhere nine out of 10. RPA can be integrated with API and integrated on top of any application. However, it's always better to go with API if you have that option. It's steadier, more scalable, and more robust. The best part about RPA is you can create a hybrid model, so you can use API when available or RPA when that isn't the case. 

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people. 

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards. 

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes. 

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent. 

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors. 

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic. 

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution. 

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

I've been using Automation Anywhere for three years.

The stability has improved significantly in the latest version. 

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots. 

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well. 

Neutral

I was using the online version of Power Automate to try it out for a week or two. 

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates. 

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first. 

We only use Automation Anywhere on the RPA site because our internal Automation Anywhere customers are varied. Since Automation Anywhere doesn't have an office in Turkey, our customers there work on UiPath. We are automating some business processes based on a checklist. Automation Anywhere is also used for a few OCR projects that involve scanning documents or images and extracting the information. We can automate those jobs with RPA technology. 

Automation Anywhere is user-friendly. Business users can easily use the solution to automate tasks like sending emails without any technical skills. Of course, you need some analytical thinking skills but don't need to know how to code. All the activities are in the tool if you want to replace or manipulate the text. While UiPath requires some development skills, any business user can use Automation Anywhere. It takes about 10 to 15 days to complete one process. If it is more complex, it might take around 20 days, but it's usually around 10 days. 

You can automate any system within your environment. There are various systems that Automation Anywhere can integrate. You can use it for web, desktop, or cloud automation. There are no restrictions on what it can automate.

The training Automation Anywhere provides is excellent. Anyone can easily learn about the solution. They also have a free trial version that you can use online. If you practice daily, learning the solution takes about two or three months. 

Automation Anywhere should make it easier for developers to manage queues and exception handling.  The OCR component could also be better. We have had to use other OCR tools to get information from the account documents. 

I have used Automation Anywhere for four years.

Automation Anywhere is a professional enterprise tool that can scale to meet all our business requirements. 

I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and they respond quickly. If the issue involves a critical production system, they respond to the request on the same day. We can schedule a meeting to solve the problem together.

Positive

We also use UiPath. Implementing projects in Automation Anywhere is easier, but UiPath is more useful for DevOps. On the technical side, the two solutions are similar, but there are differences in the front end. UiPath is faster. Automation Anywhere runs a process in two seconds, but UiPath takes milliseconds. 

You can develop any process with these tools, but our Turkish customers prefer UiPath because it has an office in Turkey so that we can take support in our mother language. Both of them meet our requirements.

Deploying Automation Anywhere is straightforward. It doesn't take much time. All of the processes need some maintenance because the processes running in the system sometimes don't work. We need to rerun the processes or change the elements. We have a 17-person team, and three of us are responsible for maintaining. The time spent maintaining bots varies. Sometimes, the issue is easy to fix, but if you need to change the flows or do some development, it may take two or three days. 

I rate Automation Anywhere nine out of ten. It depends on your skill. I would rate it higher for non-technical users. 

We use it for automating Excel sheets and for uploading some data.

By implementing Automation Anywhere, we minimize the manual work and improve workflows. 

The benefits depend on how you use it. When standard automation is not supported, you sometimes need to use robots to eliminate the human interface or human interference in the processes.

We integrated Automation Anywhere with ERP. We had Oracle EBS. There are always challenges, but we can overcome all the challenges. We have the technical expertise to do that. Overall, it works fine. It is good.

Automation Anywhere has saved us time, especially in distributing Excel sheets to multiple users and sending emails. The consolidation of these Excel sheets used to take a lot of time. It would take us a day to consolidate them. In case of errors, it would take one and a half days. With a tool like Automation Anywhere, we can do the consolidation within hours. If we have everything in the portal, it will do that quickly.

I am happy with most of the features. Notifications and triggers are especially good.

You can learn it quickly. All resources are available on the web. It is a matter of time. If you want to learn more, there are enough resources available online. You can log in and learn. 

It is user-friendly as compared to the other products. The time it takes to train non-technical employees varies. Simple training will take a week. 

It is a cloud solution. It is a good platform.

It is constantly improving. It is AI-embedded. They can further improve the AI. It is already at a certain level, but it can be improved.

I have been using Automation Anywhere for three to four years.

I have not worked with any other solution. I have a little idea about UiPath, but I have not worked with it. 

It is mostly in the cloud, and it is mostly deployed on the Microsoft cloud. They also have their own cloud.

In terms of maintenance, every software needs to be updated. Before upgrades, you should do stress testing and be aware of the changes. You might have to update the robots as per the changes.

It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country.

It is a good product, but it also depends on how you use it. It is all about how you educate and train people. It also depends on your approach and training. 

Automation and AI, especially Generative AI (GenAI), is a trend. Everyone is looking for automation. So far, I have not worked on it. In the future, I might work on such a project.

In the beginning, automation is a bit difficult because you need to understand the requirements and other things, but later on, it gets easier. Once you have a deep understanding of requirements, it is easy to do automation. It is just a tool. Before using it, you need to have a good understanding of the process. You need to understand where the gap is, what you want to do with it, and how Automation Anywhere can help you. 

It takes time to implement automation. For example, if you are using Automation Anywhere OCR, it takes time to understand different kinds of documents or invoices. It will sometimes fail. In one or two cases, it might fail. There might be a failure rate of 2% to 3%. In such scenarios, some users might have a negative impression. You should be able to address such challenges. It is a matter of time. You need to have patience and a little bit of tolerance. It is not perfect. Nothing is perfect in the world. The users need to be educated on it.

Overall, I would rate Automation Anywhere an eight out of ten.