Automation Anywhere Reviews

The AA architecture was as suggested by the AA technical support team. We had one server dedicated each for the control room, bot creator, bot runner, and DB server. The servers were hosted on cloud services offered by Microsoft Azure.

Our primary use case included mostly the internal operations orchestrated by the IT team. It included processes like automation of AD ID creation, updating, and deletion.

Other services were offered to the Business and Finance groups, Human Resource department, and marketing department.

Automation Anywhere has played a pivotal role in expanding the current portfolio of the company by integrating with new Aae technologies like AI and ML and increasing the efficiency of the existing processes.

Some of the changes the organization has observed and appreciated the RPA services implemented by AA are listed below:

Regulatory and Compliance Standards: Prior installation of RPA services, there used to a lot of transcription errors through out the processes which proved quite fatal during periodic audits and in meeting compliance standards. Plus, detection and rectification of these errors was quite time and resource consuming.

Improved Efficiency: Post RPA services, the efficiency and accuracy of the processes have increased tremendously and now the employees can focus more on important research and analysis work.

Customer satisfaction: RPA has automated the repetitive and time consuming tasks which has eased off the pressure from the employees. Now the employees can concentrate on client specific requirements and in order increasing the client satisfaction by responding quickly in a periodic manner.  

Automation Anywhere is fairly easy to use and understand. It requires no prior coding experience. Personally, I started my RPA journey with AA learning about RPA as a technology and AA tool from Automation university and found it quite useful.

The bot store feature is quite useful since it provides pre-built bots for complex systems and it helps a lot when starting the RPA journey.

The AA commands provide a drag and drop option which is quite easy to use.

The Bot insight provides a lot of information ranging from bot deployment, success, and failures, and bot efficiency. This is quite informative and easy to understand which can be directly presented in front of business leaders too.

IQ Bot provides AI and cognitive capabilities that prove extremely useful in extracting texts from scanned images and unstructured invoices and documents.

Automation Anywhere provides more than 300 commands but it lacks in certain areas like Excel automation. For eg: there is no command to add, rename, or delete sheet. However, meta bots can be utilized for the same.

AA sometimes poses compatibility problems with new web browser versions like Chrome.

The AA control room is fairly difficult to understand and maintain initially.

Integration with new technologies and scripts like Python. However, I have heard that A2019 supports Python scripts.

The license prices vary drastically depending upon the partnership with the client.

Debugging of SQL queries is hard. The error description is not accurate. I have to initially test the queries on Access and then only I paste them on AA.  

I have been using this solution for more than two years now.

Automation is quite stable even with Citrix environments. However, it posed some problems when in the production phase. We encountered some random errors which used to come on a random basis.

AA was quite stable when used with Window applications and other applications like SAP, proprietary software, and databases.

The solution is quite scalable and best suited when used for processes involving a high volume of data.

The existing infrastructure can easily be migrated to the cloud and upgraded to a higher version too with minimal effort.

The configuration can easily be scaled up when being used in a cloud environment. A lot of bots can easily be run on the same bot runner server while being maintained by the control room.

The technical support team was cooperative and quick to respond to any query. I am highly satisfied with the AA support team. 

I started with AA v 10 and switched to v11 later on.

The initial setup was provided with installation documentation which was detailed. It posed no problems and in case of queries the support team was there to help.

I implemented it through a vendor team who were fairly new to both the RPA domain and AA tool. 

The ROI of AA is best when utilized for processes involving a high volume of data. 
It plays a pivotal role in cost saving by replacing the existing time and resource-consuming project with a fast and efficient RPA solution.

Since it can be utilized 24/7, the ROI is pretty high with minimal efforts and resources by using unattended automation.

Automation anywhere is best suited for processes that have high volume and are repetitive.
They offer good discounts when purchased in bulk or they provide extra bit runner runners with the existing prices. 

The setup cost basically depends on usage. They can be installed both on-premises or on the cloud depending upon the user's requirement.

Not specifically. We were already AA partners by the time I joined the practice.

I have been using the IQ bot and the latest A2019 version and still exploring new features. I personally liked replacing the various recorder and object cloning command with a single recorder command.

The solution sometimes poses problems in the production phase.

The primary use of this tool is to automate the business process end to end for different finance towers. We have automated the following processes end to end with the help of Automation Anywhere:

R2R: In the R2R tower we have automated the process of uploading the backup files in SAP.

Manually it took around 7 working days to upload 10k documents to SAP.

With the help of Automation Anywhere, we are able to upload 10k documents in 1 4 working hours which is a great achievement for us.

We managed to save 5 FTE by automating this business process.

• Automation Anywhere has helped my organization to automate the complex process which usually takes 7-8 FTE and lots of human effort in repetitive tasks/processes.
• We have developed a bot that would automate the process of calculating the KPI of a P2P finance tower which would usually take 8 hours for each FTE to present the KPI.
• The bot takes usually 2-3 hours to represent the KPI across all regions for the P2P tower.
• The benefits are so great that the organization is saving the effort of 7 FTE from this project.
  

The following features are best in the Automation Anywhere tool:

Automation Anywhere offers the capability of integrating the DLL files with meta bot and hence the developer can use DLL files to connect to applications likes Outlook, SAP, etc.

Automation Anywhere offers the best tool in the market for extracting information from PDF and is called IQ bot. IQ bot is built on machine learning and natural language processing. It helps users to create layouts for the pdf and then process the similar format pdf in one go.

Automation Anywhere is the best automating tool on the market and it's very difficult for me to think to suggest something to improve the tool.

Here are my few suggestions:

Automation Anywhere can include database commands like insert row, bold row, etc commands in 11.x

They can also include features like API integration features in the command panel.

They should create a standard framework like re framework in Ui Path.

As it enhances the capability of the developer to create an automation project.

I have been using the Automation Anywhere tool for more than 2.5 years.

We use Automation Anywhere to automate business processes for better accuracy, time reduction, and scalability. An Automation Anywhere bot can work for 24 hrs. I worked for KYC Reconciliation processes in Automation Anywhere which consists of data extraction from PDF with the help of IQ Bot and extracted information entered into companies web portals. In the process, clients give us invoices through the mail and te bot identifies mail with specific subjects, downloads invoices, uploads invoices to IQ bot, and downloads CSVs to specific folders, and validate CSVs and upload CDVs to the web portal.

Automation Anywhere improved our organization's growth with prior usage of Automation Anywhere for repetitive tasks like data entry in the web portal and data extraction from the PDF with the help of IQ Bot. I've been working with Automation Anywhere for the last year. I've worked on two versions of Automation Anywhere i.e.V11.3 and A2019. One thing that I like the most about Automation Anywhere V11.3 is that you don't need any programming knowledge to develop the bot, so a non-technical person can also easily understand the process and can create the same.

Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly. In A2019 of Automation Anywhere we can run a python script. The accuracy of the IQ Bot has been improved in Automation Anywhere. The new concept of the control room in A2019 is more impressive than older versions of Automation Anywhere.

Automation Anywhere has lots of good features. It does not require improvement. 

I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers. Automation Anywhere has a user-friendly UI to work with so that any non-technical person can easily understand the process workflow. The accuracy of the IQ bot in the new version has been increased. We can make validations to fields in IQ Bot with Python scripts.

I've been using Automation Anywhere for a year.

Automation Anywhere gives us a stable developed process. We can run a bot without any human interaction. I found it to be stable.

One of the features of Automation Anywhere is scalability. We can scale our developed bot at any particular time and increase accuracy.

If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The support team of Automation Anywhere is pretty good.

I didn't use any other software for developing processes to automate other than Automation Anywhere. From the beginning, I've been using this tool to automate.

Automation anywhere is very easy to set up. We have to download the product from the Automation Anywhere website and run it. We can set up the file in two ways either in Express mode or custom mode.

Our team developed a process for clients.

I'm working as RPA developer so don't have any idea about the ROI.

I'm an RPA developer, so I don't have any idea about the cost or pricing but the licenses for developers and runner IQ Bot are pretty good.

I haven't used or evaluated other options for developing the process.

Automation anywhere going great with its improvements.

Automation Anywhere provides a tool for RPA. We can create software bots that mimic humans. The RPA solution is created to work for repetitive tasks and to use human resources for a creative perspective. Automation Anywhere provides the best feature to make a software bot for processes. We use it for SAP, HRMS, SQL, etc.

Environment: we have a V11.x environment and A2019 cloud-deployed environment on AWS Cloud. Right now we are doing a migration process from V11.x to A2019.

Automation Anywhere provides an RPA solution for my organization. We automated many processes through Automation Anywhere in which productivity increased. We also implemented the IQ Bot by extracting invoice data to CSV format and uploaded it to Oracle E-Business Suite. We implemented Automation Anywhere in many department processes. We have two unattended bot runners. We implemented more then 40 processes until now. I used both V11.x and A2019 and I like more A2019 than V.11.

Automation Anywhere provides many features for automating processes.

1. V.11 has three different recorders but A2019 Automation Anywhere created an all-in-one recorder called Universal recorder which more reliable to use.

2. One of Automation Anywhere's best features is the IQ Bot. In V.11 we created many instances & train many groups. In A2019 Automation Anywhere updated IQ Bot to provide more accuracy. They included Python scripting for validation. Before that, we used Macro for validation.

3. Automation Anywhere provides more commands in A2019 and also provides a feature called Packages through which we can update commands that we need.

Automation Anywhere changed OCR features in A2019. My suggestion is to improve the OCR command scope and usability. We use OCR for PDF data extraction as we use in V. 11.x product.

Automation Anywhere has a perfect structure of working. Automation Anywhere has the best product structure. It also provides support for customers and they respond in 24 hours.

They still provide updates on packages to get more accuracy in process creation. The automation has already improved very much.

I have been using AA for 1.5 years.

Through Automation Anywhere, we can create stable bots for processes.

Through Automation Anywherl, we create bost for process and it very scalable & secure. 

I only use Automation Anywhere tools V 11.x &A2019

The initial setup is easier than the migration. We have to follow the steps given by Automation Anywhere for the initial setup. If we have any issues with the setup, Automation Anywhere provides support.

We implemented in customer environment. 

We have to calculate ROI before the process creation to get clarification and to understand the benefits of automation. 

Automation Anywhere provided the best quality for products like iPhones. 

Before using Automation Anywhere I checked Blue Prism & Ui Path but I preferred Automation Anywhere because it is best in quality. It also has IQ Bot for unstructured data converting in structure.

We mainly use it for Financial Documents processing to conduct payments to registered Vendors. Invoice reception via a central mailbox on the server; Extraction of said PDF invoices via the IQ Bot cognitive platform using the ABBY OCR, as it is by far the most effective for our processing requirement; Consolidation of each individually extracted file into a central Batch processing file; Upload of central batch processing file into a stand-alone approval system, developed on IBM Xpages; Approval of uploaded files, from a central batch file, for payment; Upload of each invoice record in a third-party processing system such as Sage Evolution / SAP. Payment is done via a batch file generated by a third-party payment application.

AA has enabled faster processing of a series of manual operations and/or procedures. Cognitive capabilities are severely reduced or highly inaccurate, the Cognitive platform requires major attention regarding how data is captured, retained for future extractions as well as how these extractions are validated. There is a somewhat problematic functionality for various commands within AA, these commands do not have a consistent functionality one execution within some external third-party software such as Sage Evolution, XBRL for CaseWare, and CaseClient.

The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations. 

The Recorder functionality is extremely useful and relatively straightforward enough to use, albeit a bit restrictive in its functionality.

IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted. Object cloning commands require a significant improvement in its functionality. It is far too inconsistent with execution within the same application. Plugins for web browsers should be a single plugin that allows for the connectivity and functionality of both the v11/v12 and A2019 software, or at best, allows for both the A2019 and v11/v12 plugins to run on the same client browser simultaneously.

I have been using Automation Anywhere for roughly two years.

The current solution is not very stable due to multiple developers working on the initial development, it would be far more efficient if a small group of developers had worked on this specific project.
The solution should be more stable with a limited number of developers working on the current project. The current project would become more accurate and efficient if the functionality of the current commands could be updated to function more effectively and not stop working on a bi-weekly basis. Soe days the commands work without any problems and some days these same commands stop working and breaks the current processing cycle.

Scalability in our current solution is low but has massive room for growth.

The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a major issue as this delays the response from an available technician. No guaranteed solution for cases raised, oftentimes workarounds are the only suggested action with multiple of those resulting in no success on the issue raised.

No previous solution used, as a manual process previously.

The initial setup was extremely complex as no assistance or guidance could be found online for my system.

The setup was done through an in-house team consisting of the current developer and a single IT technician.

Know ahead of time what capabilities you are going to require and plan accordingly to determine the total number of user licenses and development licenses required.

Other options were considered such as Blue Prism and Ui Path, but the capabilities of AA far surpass those platforms based on cost.

Documentation online is severely lacking, have commented on this before in support cases. The online documentation is far too generic, with no linking to relevant or in-depth forums on similar topics.

I am a Digital Transformation Consultant & my role revolves around suggesting, recommending & implementing the best automation solution across to my clients. Some of them also include:

a) Lower operating costs

b) Faster ROI

c) Ability to be more competitive

Giving the right automation solutions can reap major benefits. Understanding these benefits—and some obstacles—will help us develop support for an operations automation project. The primary benefits of operations automation cited most often were cost reduction, productivity, availability, reliability, and performance.

Automation Anywhere (AA) has helped me in suggesting, recommending & implementing the best automation solution across to my client

AA is a better and more intelligent approach to cost containment and reduction. The greatest opportunity is to increase service to the customer (end-user) while systematically reducing costs. Management often overlooks this potential for savings. Most modern servers have a low operating cost and the total cost of ownership has been declining. AA solution has helped to streamline operations in businesses of all sizes.

The benchmarking scores, the latest technology improvements & the use cases are the most valuable aspects. 

• Intelligent automation for business and IT tasks.
• Uses SMART Automation Technology.
• Rapidly Automates complex and complicated tasks.
• Create automation tasks like recording keyboard strokes and mouse clicks.
• Distribute tasks to multiple computers

AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot.

With more demo recordings and positive real-time reviews from the clients. AA should provide a free evaluation period so it is easy to attract new customers. It is not able to use OCR effectively and has limited usability. Handwritten documents are still a drawback. 

It is also difficult in terms of control room management. The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated.

I have been using AA since 2017.

• It is highly accurate and gets up and running in a very short period of time.
• You can keep the BOT learning by feeding more and more data sets, which makes the whole process highly efficient.
• It is very cost-effective when deployed and when scaling out to the limit.

• Using Automation Anywhere's tool we can automate window and Web-based processes. It is very easy to use.
• It can automate rule-based and repetitive processes.
• It can work 24*7 without taking a rest.
• Time-saving. It is very fast in comparison to doing something manually.
• Cost-saving.

They are always up to mark and ready to help out when in need.

The initial setup was straightforward.

We used a vendor team, they were great !

It has been fair to be honest.

The setup cost, pricing and/or licensing of AA sounds reasonable considering its capability.

Keep up the good work & keep improving as you grow.

Use case: Extraction from Main Frame Application

Solution : 

The bot will log in to the email box and then picks the invoice no, order invoice amount, and surcharge details. 

Based on a single line item and multiple line items, the bot will log in to AS400 and feed and check all the information. If there is a discrepancy then the bot will update it based on the tolerance limit. If there is no discrepancy, the bot will accept the orders. The bot will validate costs in Excel and AS400 application and it will allocate cost for each invoice.

Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere.

Easy to use: Automating a business process is as easy as logging in, clicking, and automating any kind of business.

Value for time: with the help of Enterprise A2019, we can get instant value. We can log in, set up automation, and go live within minutes, giving an immediate return on your investment.

Scalability: With help of Enterprise A2019 is a highly scalable application, we can deploy a few bots and automating any kind of business processes.

1) By using Workload Management in Automation Anywhere a lot of manpower was reduced. 

2) Credential Manager used to keep customer/client information's more secure.

3) The product is dedicated to the business user and comprises advanced capabilities to offer an intuitive interface for the business user and bot developer.

4) This platform is easiest to use, avoids complexity, and ensures fast adoption & rapid deployment. 

5) It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

1) Needs some improvement in IQ BOT:

* while uploading input files we are facing issue with grouping even the same kind of PDFs

* consuming of CPU utilization and requiring more RAM

2) It is not able to use OCR effectively and has limited usability.

3) Handwritten documents are still a drawback.

4) Some of the control room GUI can be improved, it is also difficult in terms of control room management.

5) If Excel gets hanged Automation Anywhere does not give any notification.

6) Needs improvement in image recognition.

7) BOT insights taking more CPU utilization.

I have been using AA for three years and five months.  

Automation Anywhere is a stable RPA application.

Enterprise A2019 is a highly scalable application, we can start small by deploying a few bots and automating any kind of business processes.

We are satisfied with their customer service and technical support.

We have used Blue Prism for Automation. Cost wise it is higher than Automation Anywhere.

A2019 has zero installation required.

We didn't look at other options while choosing Automation Anywhere.

UiPath and Kryon.

There is only one option Automation Anywhere for cost-effective RPA.

Our primary use case is to automate the Client's workflow of reading a ticket from ServiceNow and then assign it to different bots which in turn performs the validations of the tickets with respect to different regions of the client's parameters. After the completion of the validations, the bot will update the ticket as per it's status and then send the hourly output report to Client's operations team. In between, if the bot fails, system exceptions or some business exception scenarios, human team will do the rest of the task.

Automation Anywhere has improved my organization in the following ways:

1. Repetitive tasks have been automated and hence the employees work in crucial logical thinking processes.

2. Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets.

3. Centralized Backup, Security & Disaster Recovery, Bot Insights, Workload Management, ROI Calculator in COE Dashboard.

1. IQ Bot, Automation Lifecycle Management, Workload Management, Centralized Backup, Security & Disaster Recovery

2. Image Recognition and OCR activity

3. Drag and Drop activities eases the task to write codes.

4. Control Room is very useful for bot's activity insights

5. Easy to use activities and almost all the artifacts available in the official AA's docs and forums can solve complex codes.

6. Certification exams are too good and almost cover all the required knowledge to be sound in working with Automation Anywhere.

1. User Interface can be simpler.

2. Master Certification now paid (previously it was free of cost) which sometimes creates hesitation to go for it.

3. Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents.

4. Citrix automation lacks the perfect end to end automation.

5. Web Automation fails when an automated Screen Resolution is changed to some other resolutions. 

6. Pricing with respect to the competitors is more.

I have been using AA for two years. 

Performance is up to the mark with limited constraints of applications to be used. An application must be of a certain version provided by certain organizations and thus discontinuation of the said applications affects a lot while maintaining the bot.

Scalability is very high. There's no limitation of the number of bots to be used simultaneously and in a single port/machine/ID.

Technical Support provided almost all the solutions we had.

We had used a different solution for the following prominent reasons:

1. Cheaper price for same type of tool.

2. Citrix Automations.

3. Unavailability of required configurations that supports Automation Anywhere

Since the IT team and Infosec looked up for the setup, I don't have much idea about this.

Since the support for IE is discontinuing soon, we are now moving the base code to EDGE Chromium. ROI will be recounted after that. Previously as per the efficiency, we decreased the numbers from the process.

The installation is a bit of hectic process and also the price is more in market compared to other competitors.

UiPath, Blue Prism, AssistEdge

Primarily we use it for automating back-office operations processes. Some of the most frequent use cases are:

1. Invoice processing and proofing.

2. Reconciliation

3. Automating Timesheets

4. SOW invoice creation.

5. Creation of Credit memos

6. Pulling data from SAP and generating a report.

We use VDIs to deploy. Client & runner environment is mostly Win 10. Most of the bots are scheduled. 

Some organizations still use the manual click on the run button method instead of scheduling or running from CR.

It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing.

It is even more difficult to support a bot than build from scratch. No matter how much you document, things do turn haywire if someone new has to make changes to an existing bot. 

Documenting the AA Solution SDD, PDD is another pain point. It is very common to miss out on a lot of things. 

I feel that in places it is better to create a system to automate rather than use RPA.

Most of the features are valuable. 

1. SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved. 2. APIs are helpful too, but they certainly need more improvement. APIs help in building resiliency.

3. Queues are great but need improvement. They are helpful because most of the automations are transaction-based.

 4. Good old object cloning is always helpful as it is versatile.

5. Metabots help in working with many of the legacy applications. But needs improvement there as well.

6. Credential Vaults are helpful, but needs improvement there too.

1. Excel commands should include more features.

2. Need more variable types for eg. date, amount, number, etc

3. Better API support and more APIs.

4. Queues should be enabled to directly connect to DBs.

5. Managing so many variables is a pain. Some kind of variable initialization mechanism like how Blue Prism has it will be helpful.

6. Input-output variables should be defined for taskbots as well.

7.There are a lot of glitches in AA not fixed since Ver 10. Reach me to know more about them.

8. The commands should help evaluate the current state of variables(like how in Blue prism)

10. Metabots should have command to stop the task. Basically should have all commands of a task bot.

11. No one uses "WorkFlows".

12. The user roles and the Credential Vaults administration, sharing and the whole thing in action is very confusing.

13. Automatic technical logging option should be given by default in all commands like how we have in BP.

4

When it comes to RPA, for every step things should be in the right way at the right time. It is very difficult. So I would rate it as a 5 out of 10 on scalability.

It is scalable, though, in an organizational setup where teams work in silos, I have never seen any organization truly using the scalability to its full potential.

Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and getting help.

AA is all I am using. Blue Prism is used but I prefer AA. Though Blue Prism is better in certain aspects mentioned earlier.

It is the same as how enterprise applications should have in terms of complexity.

We develop RPA solutions for clients.

Costs are ok. IQ Bot is too expensive. Bot Vision should come for free as one can easily use a number of other visualization options for free. There is no point in paying too much for too little.

I have evaluated Blue Prism along with AA

We need some support of documentation methodologies so that the knowledge is easily transferrable through the documents.

The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

I have been using AA for six months.

A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

A2019 is highly scalable and there is a lot of scope for upgrades.

Technical support was prompt and we were able to resolve most of our issues quickly

Earlier, I had used v11.3 of Automation Anywhere.

The initial setup was complex because of the confusion with the Pure cloud version. 

In-House

Our ROI is high.

There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.