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Automation Anywhere (AA) review
reviewer1460607
Director RPA & Automation at TaskUs
Helped agents process tickets with minimal errors
1. Helped agents process tickets with minimal errors. 2. Improved AHT as they are able to close the tickets faster. 3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases) 4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in...

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