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Zevi Grossman - PeerSpot reviewer
Gaming System department manager at a non-profit with 201-500 employees
Real User
Aug 2, 2022
Useful version management, beneficial search and linkage, and scalable
Pros and Cons
  • "The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
  • "Atlassian Confluence could improve the stability, there are timeouts sometimes."

What is most valuable?

The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information.

From what I have used of the user interface it is good.

For how long have I used the solution?

I have been using Atlassian Confluence for approximately a couple of months.

What do I think about the stability of the solution?

Atlassian Confluence could improve the stability, there are timeouts sometimes.

What do I think about the scalability of the solution?

Atlassian Confluence is scalable.

Buyer's Guide
Atlassian Confluence
June 2026
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

How are customer service and support?

We have a local vendor that I use for support if I need it.

What about the implementation team?

We used the vendor to implement Atlassian Confluence.

What other advice do I have?

Atlassian Confluence is a good solution, I am not sure of the price but if it is expensive it is worth it. You pay for quality.

I rate Atlassian Confluence a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sundaresen Rungasamy - PeerSpot reviewer
SAFe SPC Coach and Consultant, South EMEA Agile at Valiantys
Consultant
Jun 20, 2022
Easy to use, reliable, and different options available
Pros and Cons
  • "The most valuable feature of Atlassian Confluence is it's very easy to use and there are different options."
  • "We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."

What is our primary use case?

We use Atlassian Confluence for creating different pages, and projects on it.

What is most valuable?

The most valuable feature of Atlassian Confluence it's very easy to use and there are different options. 

What needs improvement?

We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations.

In a future release, they could add easy reporting. For example, EZPi can be deployed easily into 

For how long have I used the solution?

I have used Atlassian Confluence within the last 12 months.

What do I think about the stability of the solution?

Atlassian Confluence is stable.

What do I think about the scalability of the solution?

We have not had a problem scaling up Atlassian Confluence.

We have approximately 300 people using the solution in my company. We all use it on a daily basis.

How are customer service and support?

I have not used the support from Atlassian Confluence. It is an easy tool to use. You do not need a lot of help, but you do need some training.

How was the initial setup?

The setup of Atlassian Confluence can be difficult and other times easy because if you want to implement something, you need to have your process figured out. You have to understand exactly for what purpose you want to use something. Once you understand that, you have to know how you're going to use it. Not only immediately, but also in the future. Once you have this map, then you will be able to use a tool properly. Otherwise, you will be doing trial and error for a while.

If you want to get Atlassian Confluence up and running, the time is depending on whether you want something simple or customized. However, it can be done within a week and have everything running.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use Atlassian Confluence.

What other advice do I have?

We are using Atlassian Confluence because we mainly implement Atlassian tools for customers. It is helpful for us to use them to understand our customers' needs if there is a problem.

It is important to know what the client wants to use this solution for. After knowing what they want to use it for I would advise them to use it or not.

I rate Atlassian Confluence a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Atlassian Confluence
June 2026
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Sofia Alves - PeerSpot reviewer
Cloud Consultant at Axians
Consultant
Jun 15, 2022
Beneficial file access, reliable, but intuitive user interface needed
Pros and Cons
  • "The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere."
  • "Atlassian Confluence should improve the interface, it needs to be more user-friendly. It is easy to use, but it could be more intuitive."

What is our primary use case?

We are using Atlassian Confluence as a repository for files.

What is most valuable?

The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere.

What needs improvement?

Atlassian Confluence should improve the interface, it needs to be more user-friendly. It is easy to use, but it could be more intuitive.

For how long have I used the solution?

I have been using Atlassian Confluence for six months.

What do I think about the stability of the solution?

Atlassian Confluence is stable.

What do I think about the scalability of the solution?

I have found Atlassian Confluence to be scalable.

We had approximately 25 people using this solution in my organization.

How are customer service and support?

I have not used the support from Atlassian Confluence.

How was the initial setup?

Atlassian Confluence was relatively simple to set up. The time it took was only a few minutes.

What other advice do I have?

My advice to others before using this solution is to look at some tutorials or do a quick workshop to understand how the platform works. They can use a Google search and YouTube to find information.

I rate Atlassian Confluence a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Goncalo Valadas - PeerSpot reviewer
Principal Engineer at CRITICAL Software
Real User
Jun 8, 2022
It's easy to search for information.
Pros and Cons
  • "It's easy to search for information."
  • "Confluence is scalable. Our company has 1,000 employees, and we're growing."
  • "I'd like to see some improved reporting on usage."

What is our primary use case?

We use Confluence to share weekly project information. Everyone in the company uses it daily from project managers down. 

What is most valuable?

It's easy to search for information.

What needs improvement?

I'd like to see some improved reporting on usage. 

For how long have I used the solution?

We have been using Confluence for more than five years.

What do I think about the stability of the solution?

Confluence is stable. 

What do I think about the scalability of the solution?

Confluence is scalable. Our company has 1,000 employees, and we're growing. It has kept pace with our growth. 

What other advice do I have?

I rate Confluence eight out of 10. I won't rate it nine because my company didn't develop it. If my company had developed it, it would be much better. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Luc Cools - PeerSpot reviewer
Digital TV Solution Architect at Pro 71CHA3
Real User
May 9, 2022
Simple initial implementation, flexible folder structures, and easy learning curve
Pros and Cons
  • "Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents."
  • "The ease of use and the very short learning curve make Atlassian Confluence an ideal tool."
  • "Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."

What is our primary use case?

I use Atlassian Confluence for all kinds of documentation purposes, such as sharing information about specifications among the group and distributing those documents for review remarks from others. It's a nice way of distributing information between different teams.

What is most valuable?

Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents.

What needs improvement?

Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so.

In an upcoming release, there should be improvements in the graphical support for drawings. We have some plugins, but it's limited for making drawings within Atlassian Confluence, it's rather difficult. Most of the time we create I create drawings outside Atlassian Confluence and import them as a file. It makes it a bit difficult to update drawings within the solution itself, but it's mostly limited to the plugin support we have internally.

For how long have I used the solution?

I have been using Atlassian Confluence for approximately five years.

What do I think about the stability of the solution?

Atlassian Confluence is a highly stable solution. We receive notifications from the vendor if there is maintenance work that is required. The overall stability is good.

What do I think about the scalability of the solution?

The scalability of Atlassian Confluence is very good when I see how many people are using it. There could be up to 1,000 users using the solution. 

How are customer service and support?

I have not needed to use the support from Atlassian Confluence.

How was the initial setup?

The initial setup of Atlassian Confluence is straightforward. It's set up within the company and we ask to create workspaces for ourselves.

What's my experience with pricing, setup cost, and licensing?

We have a site license for Atlassian Confluence and there are some limitations on external users.

What other advice do I have?

I would recommend others to use these solutions. The ease of use and the very short learning curve, make it an ideal tool.

I rate Atlassian Confluence an eight out of ten.

The solution is very simple to collaborate among a large group of people. If you want to create a bit more compelling, nice-looking documents, then it's not ideal, but for the thing we are using it for, it's perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Attila Mozes - PeerSpot reviewer
Managing Director at provalida GmbH
Real User
Apr 26, 2022
Can work with multiple people on one document inside the solution
Pros and Cons
  • "As for valuable features, the team management features help us to share information very easily."
  • "At the moment, Atlassian Confluence is the best team product you can buy."
  • "The scalability for larger companies could be improved."

What is our primary use case?

It's the knowledge base for our company.

We have project spaces for our customer projects, and the project teams share information about the projects.

We also use it as a wiki for our company.

What is most valuable?

As for valuable features, the team management features help us to share information very easily.

Also, you can work with multiple people on one document inside the solution.

What needs improvement?

The scalability for larger companies could be improved.

Atlassian has decided to stop the server edition of Atlassian Confluence. In the future, you can only buy an enterprise installation called Data Center, and you have to pay for a thousand users on up. This means that it will be very expensive. So, small installations will only have the cloud option, but the cloud version of Atlassian Confluence is not as stable as the on-premises version.

It would be good to have more graphical components on dashboards to show table components as graphics, pie charts or bar charts. These are not included at the moment.

For how long have I used the solution?

I've been using it for the last five years.

What do I think about the stability of the solution?

The stability of the on-premises version is really good.

What do I think about the scalability of the solution?

The scalability is not so good, but it's enough for us because our company is small. We have 30 users. However, we have customers who have 10,000 people on Confluence, and then it becomes a problem.

How are customer service and support?

I would rate technical support at three on a scale from one to five.

Which solution did I use previously and why did I switch?

We chose Atlassian Confluence because it is really easy to set up the system and because of the functionality. The system has many good functions, and the UI is really modern and easy to use.

How was the initial setup?

The initial setup is straightforward.

Less than one full-time employee is needed for the maintenance of this solution.

What's my experience with pricing, setup cost, and licensing?

Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive.

What other advice do I have?

Use the 30 day test period to be sure that you want the system. You should use it and test it during this time and then decide.

At the moment, Atlassian Confluence is the best team product you can buy, and I would rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1828764 - PeerSpot reviewer
Sr. Manager - Global Systems Manager at a paper AND forest products with 1,001-5,000 employees
Real User
Apr 13, 2022
Easy to use, great for building a knowledge base, and offer a lot of functionalities
Pros and Cons
  • "It's easy to use and you can create all types of pages."
  • "We like that it is a complete knowledge base where anyone can go and search for various types of information."
  • "When we import the data in Confluence from Word or any other document, the formatting is not correct."

What is our primary use case?

We are using a lot of Confluence. While we are gathering the requirements from the business for the development, Confluence is used. We are creating project charters there. It covers all the functional requirements including knowledge sharing sessions. Basically, when somebody's leaving or somebody is being hired, everything related to that goes on Confluence. This also includes information, for example, about annual leave information, et cetera. If a person is hired and we need to prepare a KT plan for that. So we prepare a page in Confluence.

What is most valuable?

We like that it is a complete knowledge base where anyone can go and search for various types of information. Different departments are using it. If I want to search for any information, instead of pulling it from files, we have just added everything on Confluence, which makes it easily searchable.

It's easy to use and you can create all types of pages. 

There are lots of functionalities. You can see statues, who is signed in or not, et cetera. 

What needs improvement?

When we import the data in Confluence from Word or any other document, the formatting is not correct. When we export the data, more or less, it is fine. Let's say from Confluence to Word or Confluence to PDF, it's okay. Otherwise, we face formatting issues.  

The solution would offer more importing features. 

For how long have I used the solution?

We have used the solution for 15 years or so.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is great. If your workload grows, it can easily match it. 

We have 700 to 800 people using the solution right now in our organization. HR, production managers, and more are typically on the solution. Pretty much everyone uses it. 

How are customer service and support?

I haven't had any interactions with technical support. I can't speak to how they are in terms of responsiveness.

What's my experience with pricing, setup cost, and licensing?

My understanding is that the pricing is competitive. I'm not directly involved in the pricing and how it was done. That said, the fact that we have been using it for the last 15 years makes me assume it would be fine for our pocket and reasonably priced. I'd rate the pricing at a three out of five in terms of value for money.

What other advice do I have?

Confluence basically is not a management software. It is just a knowledge base. You can search for whatever is there. You cannot manage a project using Confluence. For that, you would need Jira, not Confluence. 

I would recommend the product. Currently, most companies are using Word documents for creating all requirements. Probably they'll be putting those in, either on SharePoint or somewhere. However, these need to be preserved for the future. This solution helps with that.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Styliana Araouzou - PeerSpot reviewer
Senior Operations Analyst at Etoro
Real User
Apr 6, 2022
Great version control with an easy initial setup and lots of plugins
Pros and Cons
  • "The initial setup is very easy."
  • "With the versioning available in Confluence, history versioning, if you delete something, you can always find it, and if someone changes anything in the document, you can find it from the history."
  • "The product is considered expensive."

What is our primary use case?

We're using Confluence as a document management solution. Confluence includes all our documents internally in the company in regards to policies or how to document or about business requirement documents. Therefore, it's a document management system for us.

What is most valuable?

Confluence can give you the possibility of installing plugins to meet your different needs and you can cover all your needs. Most of them are free to install.

The initial setup is very easy.

What needs improvement?

Due to the fact that there are so many diverse plugins available, the solution really isn't missing any features. 

The product is considered expensive. 

In the future, I would like to be able to copy from other documents, local documents on your PC, and paste them into Confluence pages while keeping the formatting. At the moment, you can copy and paste, however, all your formatting disappears. This is one of the features that I would want. 

In terms of the feature for uploading documents, at the moment, when you want to upload documents from your local PC into Confluence, you can do it. However, when you want to make updates on your document, you need to download it from Confluence, make the changes in the document, and then upload it again. Instead of doing this, instead of downloading the document from Confluence, it's better to have the possibility to make your changes in Confluence and open the document in Confluence instead of downloading everything.

For how long have I used the solution?

I have been using the solution for four years. It's been a while now. 

What do I think about the stability of the solution?

It's stable. It's a really stable product. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have 50 people on the solution and we have no plans to increase usage. I can't, therefore, really speak to the scalability potential.

How are customer service and support?

I've never had to reach out to technical support. I can't speak to how helpful or responsive they would be. 

How was the initial setup?

I found the implementation process to be simple and straightforward. It's not complex at all. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspects of the product. I'm unsure as to the exact costs. It's my understanding, however, that it is an expensive product. On a scale from one to five, where one is cheap and five is expensive, I'd rate it at a three and a half. 

What other advice do I have?

We're a customer and an end-user.

I'm not sure which version of the solution I am using at this time. 

I'd advise new users to not be scared, to play with anything on it, or create documents and delete documents. It keeps tracking the item version. It keeps a version history so that you can revert all your changes back. Never be scared to play with Confluence.

I'd rate the solution nine out of ten. It's an easy tool to use. It gives you the possibility to integrate it with JIRA. All your documents and business documents can be connected to JIRA. With the versioning available in Confluence, history versioning, if you delete something, you can always find it. If someone changes anything in the document, you can find it from the history. It's a really good product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1768827 - PeerSpot reviewer
IT R&D Project Portfolio PMO Lead at a consumer goods company with 10,001+ employees
Real User
Feb 3, 2022
Central platform with great documentation tools and allows you to see portfolios as a summary
Pros and Cons
  • "I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it."
  • "The user interface could be improved."

What is our primary use case?

It is linked with the documentation tools. SourceSafe is very quick and a more stable tool, especially for online multi-usage. Microsoft Project Service is much worse from when I was using it 10 years ago, but I don't have recent experience with it. With Atlassian Confluence, maybe the user interface is poorer, but the use of it is much more dimensional and stable.

What is most valuable?

I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it.

I can put my workspace and tasks under related documentation. I can put it heuristically on the portal, so I can see everything and the comments, and the document, the outputs, and the coding links. I can put down all the photos and see all of the portfolio in one shot, as a summary.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I have been using Atlassian Confluence for more than 10 years.

My personal experience is related to the R&D process, R&D funding process issues, and R&D funding projects. I'm responsible for project management, program management, or department-related IT consultancy and also software development project teams. For the last 10 years, I have also been responsible for R&D project management and all of the process management of R&D centers, so government and funding organizations' process.

We are just analyzing many programs to enhance our project management tools, agile management and agile projects.

We have been using the JIRA platform recently, and tools for documentation and some custom internal tools that departments have just developed for us.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I don't know how scalable it is, but it's enough for 10 or 20 partners of companies to use it online.

In our company, especially with the development teams, we had more than 100 people using the solution.

Which solution did I use previously and why did I switch?

I used Microsoft Project Server for almost two or three years. It's very hard to concentrate or consolidate the portfolios of resources in different projects. It's very hard to manage. There was too much administration that we had to do, so we stopped using that tool. 

I think Atlassian is better because it includes all the features that a PM or a project team needs.

What other advice do I have?

I would rate this solution 8 out of 10. 

I would recommend this solution to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1431804 - PeerSpot reviewer
System Engineer at a insurance company with 1,001-5,000 employees
Real User
Oct 9, 2020
Easy to use and set up, includes Wiki software, the support is good, but the need better third-party integration
Pros and Cons
  • "What I like the most is the Wiki software that comes with Atlassian Confluence."
  • "I would like to see integration with Slack."
  • "There could be improvements with the app ecosystem."

What is our primary use case?

In multiple organizations, we have been using Atlassian Confluence as a knowledge base, and for development. Our developers use it alongside Jira.

What is most valuable?

What I like the most is the Wiki software that comes with Atlassian Confluence.

The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.

What needs improvement?

They can easily take on some of the features from Slack. 

They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them.

I would like to see integration with Slack.

There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft.

It's more about integrations with third parties. That is also something that could be better.

I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

We have not had any issues.

What do I think about the scalability of the solution?

We have 1100 users.

How are customer service and technical support?

The customer support is pretty good. If you reach out to them, they are very helpful.

How was the initial setup?

The initial setup is pretty straightforward, I have never had any issues.

What's my experience with pricing, setup cost, and licensing?

When you purchase this solution you get some support.

Which other solutions did I evaluate?

Jira and Confluence go hand in hand. If it's for development, and if people have money to pay for one product only, they usually end up purchasing Jira, and not Confluence. 

But at the end of the day, it's an ecosystem. It really depends on how much you want to integrate and how much you want to dive into it.

What other advice do I have?

It really depends on what ecosystem they invest in and what they're looking for.

You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Atlassian Confluence Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Atlassian Confluence Report and get advice and tips from experienced pros sharing their opinions.