Atlassian Confluence Reviews

We mostly use Atlassian Confluence to store information and share knowledge with a colleague.

It is a very popular tool.

Making integration with other tools easier would be beneficial. 

I have found, for example, that Confluence and Teams may be integrated. It's a Microsoft tool, and I was having trouble integrating it the last time.

I have been with the company for one month.

I have been working with Atlassian Confluence for one month.

In my opinion, Atlassian Confluence is very stable.

Atlassian Confluence appears to be quite scalable based on the applications that I have seen.

It is difficult to estimate since we are an international company with, I believe, 2,000 employees in Belgium. It is possible that we have 100 users.

I have not had any contact with technical support.

I am familiar with New Relic and Dynatrace.

I am quite junior at Dynatrace, but this is the tool we use at work.

We use Dynatrace, Azure DevOps, and SharePoint. I'm considering all of my options. At the present, we largely use the tools I stated.

I did automate SharePoint, but it was in a previous mission.  It was a previous job; it is not my present employment.

I don't use GitLab or BitBucket personally, but it's possible that in the future, we will have to implement those tools for the clients.

We are an Atlassian partner, BitBucket is an Atlassian product.

I'm also involved with DevOps. It depends on what the client requests, and we are highly likely to use such products.

We also work with JIRA. Some of our colleagues are JIRA administrators.

We used to store using text editors before, but nothing compared to Confluence.

The initial setup is very simple.

I am not aware of the pricing.

My organization has a partnership with Dynatrace, and I have created a small project to compare New Relic with Dynatrace. I downloaded a report, which was helpful in this regard.

I recommend it to all developers as well as students. because I used it as a student in a team. 

We are able to store all of the necessary information for all of the students,  developers, and architects.  All the individuals involved in our software projects.

Also, it is functional.

I believe we are a reseller and a partner, but I'm not sure since it's largely my colleagues. 

For the implementation of Atlassian, some of them are already certified, and with the certification, they are a partner. They work with a limited number of Atlassian-certified individuals.

I would rate Atlassian Confluence an eight out of ten.

We document all the processes and flows we are planning to implement on projects. We capture all kinds of documentation. 

It's the best application to document all types of information. That's the best part. It's a good product, generally.

The solution is stable.

We can scale it. 

Technical support is helpful. 

On the cloud, we do not have a source editor if you want to go and validate the watch type of HTML or if you want to pull that HTML content for that cloud of pages. Atlassian needs to provide the source editor or a built-in plugin. 

I've been using the solution for more than six years. It's been a while. 

The solution is quite stable and reliable. There are no bugs or glitches and it doesn't crash or freeze. 

600 people are using the solution currently.

While the solution is scalable, we had an issue with each user. For example, users are not able to log into their applications on the cloud. Only on the cloud do we face this issue.

Technical support has been helpful. We are very satisfied with the level of support they provide.

In terms of the initial setup, we were not able to do it right. Separately, we needed to build our own add-on.

I'm a customer and end-user.

While now we use the Atlassian cloud deployment, it used to be deployed on-premises. 

It's a simple application for documentation. New users just need to know how to create the permissions or the pages, the restrictions, or the macros. If they know, that's fine. They can use the Confluence application and they will find it very easy.

I'd rate the solution ten out of ten. 

In multiple organizations, we have been using Atlassian Confluence as a knowledge base, and for development. Our developers use it alongside Jira.

What I like the most is the Wiki software that comes with Atlassian Confluence.

The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.

They can easily take on some of the features from Slack. 

They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them.

I would like to see integration with Slack.

There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft.

It's more about integrations with third parties. That is also something that could be better.

I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

I have been using this solution for approximately seven years.

We have not had any issues.

We have 1100 users.

The customer support is pretty good. If you reach out to them, they are very helpful.

The initial setup is pretty straightforward, I have never had any issues.

When you purchase this solution you get some support.

Jira and Confluence go hand in hand. If it's for development, and if people have money to pay for one product only, they usually end up purchasing Jira, and not Confluence. 

But at the end of the day, it's an ecosystem. It really depends on how much you want to integrate and how much you want to dive into it.

It really depends on what ecosystem they invest in and what they're looking for.

You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product?

I would rate this solution a seven out of ten.

The ease at which any employee can curate content and the ease in which people can discover meaningful and important information to get their job done.

We are hard core users so there are a lot of examples: At HomeAway we have product development teams for our sites, they use confluence both to document product roadmaps, and for the integration with JIRA to relay to stakeholders the updated status. It is the only place people go at HomeAway to get information.

The ability to delegate administrative roles, very difficult to give someone delegated administrative ability – almost all or nothing.

My company has been working with Atlassian for 6 years.

Not really, I wasn’t there when it was originally deployed but I have been thru major upgrades.

Not really, I wasn’t there when it was originally deployed but I have been thru major upgrades.

No. We were having issues but that was because we hadn’t configured properly.

Very high – responsive and very thorough.

Very high – responsive and very thorough.

Formerly used Sharepoint – we like that Confluence has higher usability for the user so we can democratize content creation.

I was not here for the initial setup, but the upgrades setup is complex for us mainly because cloning the environment for testing is complex.

I would definitely not just purchase and install – engage with an expert, there is a lot of power in using Confluence and you need expert guidance to use it all properly.

This solution is for sharing records. We are customers of Confluence. 

Confluence has helped us by providing faster communication.

I like the shareable and co-editing features.

If there are multiple links on one page, the usage of RAM is extremely high. I'd like to see an improvement in the way they optimize the preview of the link because it feels like too much RAM is being used.

I've been using this solution for about a year. 

There are occasionally some glitches and the system crashes, but not too often.

The setup is fairly simple, it's just a website that you login to use. There's nothing to install. Just register an account and use it. 

We've saved time by using this product. 

I use this solution all the time for record keeping. I suggest to anyone using this solution to be creative. It's a platform so its use is really up to the user. 

I rate this solution nine out of 10. 

We use Confluence for project documentation alongside Jira which we use for all our task assignments.

We have been using Jira for six months and have not yet used it to its full potential as we do not have qualified scrum masters in our team. We are able to assign tickets, make a scrum board and a sprint system. 

We have thousands of users who work with this solution. 

When you are creating a table in Confluence, there is no tool to export it into Excel sheet for quick references. We can only export it as an a PDF file, but not into an editable file.

If you new user wants to have access to data and do some analysis on the data, they need to convert it to PDF and then extract the tables. We would like to have an export button that could move the data to an editable format. 

I have been using this solution for two years. 

This is a scalable solution. 

We have not yet contacted the customer support team for this solution.

The initial setup is very straightforward. 

The implementation was completed by a third party. 

I would recommend this solution to others. 

I would rate this solution a six out of ten. 

The fact that Confluence is a wiki that allows near WYSIWYG editing. Having an “easy to use” product means that users have a “low threshold” to use it. This is very important, as the value of any information store is that of the data that is put in to it.

The ease of use makes it accessible for all users. Users are able to insert/edit information without having to have wiki knowledge. We can put any “static” information in Confluence. “Static” meaning that the information does not change on a daily basis. The strong search function let’s us find stored information rapidly.
We store customer information, work processes, to do’s, best practices, etc.

Some things like:

• Being able to (default) sort comments on pages with the last comment first.
• Being able to require “restricted access” permission to view Confluence pages (like JSD).
• The Atlassian cloud pricing model is pretty steep. Confluence should be accessible by a relatively large audience, but the pricing model prohibits this. For example, we like to grant our customers access.
• Inheritable permissions. This enables a “tree” of pages to share the same permissions. Currently, permissions can be set on a space, and altered per page. This is not very handy, as it is easy to forget setting permissions where it is needed or desired.

I have been using Confluence for five years.

We have not noticed any stability issues.

The pricing model is too steep for us to really use it for everything.

Technical support is generally very good. I must say though, that Atlassian’s success has made the company less flexible with respect to responding to users wishes and requirements. I have had several issues/demands that I found I was not alone in. On most occasions, there where one or more support issues in the Atlassian support portal and more and more, people complain about not being heard.

I have not used another solution before.

Having a cloud solution, setup is easy. Being somewhat of an expert from using Atlassian products for years, I know where to look. For novice users, I’ve been told that not everything is easy to find.

My advise to Atlassian is to offer a less steep model and also offer “read-only access” for non-paying users. We currently are looking for a second product to use in a situation where we need to offer access to 40-50 read-only customers.

I started using Confluence when we started with JIRA. Therefore, I did not evaluate other products.

Confluence Cloud is especially easy to get started with. With $10 a month for 10 users, it is pretty cheap. You have to keep in mind, however, that the pricing changes dramatically when the user count goes up. New users should think about what they may need later, when they start.