Atlassian Confluence Reviews

I use it for documentation, project reports, and creating a knowledge base. 

It's used for building a knowledge base and providing status updates on tasks.

I don't see many features in the version we use. We do find the ability to build workflow diagrams helpful, but that might be through external modules/plugins.

The diagram tool is a positive addition.

However, the only integration we use is with Jira.

There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate. 

Having the ability to control which articles appear in the main tree structure and only linking or hyperlinking to others within specific articles could be an improvement.

I have been using this solution for ten years. 

I would rate the stability a ten out of ten. 

It seems highly scalable. There are 500 end users using this solution. 

We have IT, service desk agents, and regular users across different functions. Everyone is using it. For example, if someone needs to look up documentation or assistance with workflows, they would use Confluence.

It's used alongside Jira. Each team would likely have a Jira code for that purpose.

I've used ClickUp. It's a good tool, especially compared to Jira. Confluence still has room to improve in comparison. We also used a legacy tool called CBQ.

ClickUp is becoming a real competitor to Jira and Confluence because it's an all-in-one tool. You don't need separate licenses for project management and knowledge bases. ClickUp has a more seamless experience.  

I've heard of Asana, but I personally prefer ClickUp. If I were starting a company from scratch, I would consider ClickUp over Jira, Confluence, Trello, etc. It's really user-friendly.

I would recommend using this solution. It's not necessarily better than tools like Asana, but it gets the job done.

Jira and Confluence have strong market presence, and migrating existing systems can be a challenge. 

For new projects, I would certainly recommend considering other options. For established teams, switching tools might not be practical. But if you're starting fresh, explore alternatives and don't just default to Jira and Confluence.

Overall, I would rate the solution a ten out of ten. 

I use Confluence to organize my data. In the case of Confluence, I use it to handle various transactions in the bank. We have multiple channels in the bank. The bank I work for is one of the largest in Brazil.

I manage five different channels in the bank. I receive messages, put them in a pipeline, and then process the data in various ways. After that, I distribute the processed data through different channels. I also have other tasks related to client management.

For example, I have to connect my legacy systems with new solutions, and Confluence helps me with that. I use different connectors to transfer data from legacy systems to new core solutions.

For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day. It's very efficient and saves a lot of time.

Additionally, the ease of use and the availability of different connectors are important. They help me connect with various databases and facilitate integrations with different solutions.

I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines.

In my case, the governance aspect is the most important. It doesn't work well with a huge company, and it's not as effective as it could be for software developers.

Moreover, there is an area of improvement in the governance functionality within Confluence, especially for large companies like ours, to have a more sophisticated governance solution associated with Confluence.

I have been using it for six months. I am using both Confluence SaaS solutions. I have access to various versions of the software.

It is very stable solution. 

I would rate the scalability high. 

The customer service and support team was not so good. In Brazil, the technical support for Confluence is not very good because the team is small. We are still trying to improve, but there are a lot of open permissions on the internet. However, Confluence is a very important tool and has good features. So, it's important to have better support because it can make it easier for users to work with Confluence. Currently, it's not as close as other brands, which makes it hard to propose new ideas or get prompt assistance. There are a lot of opportunities to make it more user-friendly.

The initial setup was complex.

In my opinion, it's worth the investment. I saw an ROI in a short time.

The pricing is good. In my opinion, there are no better alternatives.

I would definitely recommend using this solution. Overall, I would rate the solution a ten out of ten.

We are a banking institution and use this solution to provide the key technical and functional documentation of the project that we share with our users. I'm the managing partner and we are customers of Atlassian.

The product is quite intuitive and user-friendly. It offers a lot of freedom when drafting directly online, and there are some very nice features to connect with JIRA, for instance. It's helpful that the solution enables documentation of user histories that you are following or tracking in JIRA and links the two. 

The performance could be improved, we sometimes run into difficulties creating tables. 

I've been using this solution for six years. 

The solution is very stable, we've never had a problem. 

The solution is very easy to scale, especially because it's easy to interface with other applications. In my project at the bank we have over 100 users; my client has thousands of users. 

I've never directly contacted Atlassian support because we have our internal IT department. If I have an issue, I raise an internal ticket via ServiceNow and the administrators of the bank take care of things. If necessary, they contact the vendor.

I'm not an administrator but I believe the initial setup is relatively simple. From a user perspective, you can very easily create a dashboard, quick links, and things like that.

This is a very easy cloud-based solution that permits collaborative drafting of documents. We can have several people editing documentation at the same time which simplifies things. It's a good solution for technical and functional documentation.

I rate this solution eight out of 10. 

There are some documents for users, some for developers, and some workspaces for projects, both in Jira and others for internal business processes within our company. It's not for customers, only for internal use.

The most valuable feature for me is the structure of documents. The page tree feature is more convenient for me.

There is room for improvement in terms of pricing.

I have been using this solution for around four years. 

It is a stable solution. We never faced any problem with stability.

The scalability is enough for our use cases. It covers all our needs. 

There was no problem with the setup process. 

When we started using Confluence, it was more convenient for us, but later, it became more expensive. Unfortunately, the data center version is expensive for us. So, it could be a bit cheaper.

In my opinion, I would rate the solution an eight out of ten. 

We use the database for documentation and requirement gathering. So, we document those and create plans or backlogs.

I have actually not used the solution much. I have only used the solution to create pages, and I also used it to document certain requirements.

The interface is good. Usability-wise, the solution is not great. However, I can adjust, and I can work on it.

The solution's user experience needs to be improved. The solution is not very user-friendly. From my perspective, it should be more user-friendly.

In the future, the solution should be able to integrate with other tools. I think it is integrated only with Jira. But there are other tools with which it could also be integrated. We should be able to integrate this tool to get a trace of what information we are gathering. Maybe it is only possible for Jira because it is a Jira product.

I have been using Atlassian Confluence for around a year.

The solution's stability is fine. It automatically saves the data. We don't lose any data even if we don't save it manually. So that way, if something happens to the system, it drops and shuts down, and the data is automatically saved. I rate its stability a nine out of ten.

I didn't face any issues with the scalability. It was very good. I rate its scalability a nine out of ten.

I have not contacted customer support yet as I have not experienced any issues with the solution. I rate the technical support a nine out of ten.

Positive

I don't have any experience with other products. I have used Azure DevOps, but I have not used too many products in this category other than Confluence.

The initial setup was straightforward and not too complex. I rate the setup a seven out of ten. I think the solution was previously deployed on-prem, but now, I think it is on the cloud. I also do not have an idea of how long it took to deploy Atlassian Confluence, as it was done by the backend team and not us.

I don't have an idea about pricing. But I can say that I think it's a good tool for requirement gathering, where you can create backlogs and store or document the data.

The solution may need a web build access code so that it can be used from anywhere. So, once you have access, you can access it from anywhere. And the scalability is also good. So, I can rate the overall product an eight out of ten.

I use it as a knowledge base system for sharing knowledge and creating Kanban boards.

What I find the most valuable about Confluence is how easy it is to use. In addition, we have a lot of good clients and it can help us achieve a lot of things.

The area that needs improvement is the search capability. It should have generalized capabilities. The support should be better when it comes to analytics features.

I have been working with Atlassian Confluence for over five years.

The solution is quite stable. I give it an eight out of ten. 

The scalability of the solution is amazing. It supports a lot of pages and it's very helpful. I give it a nine out of ten. 

Approximately 300 people are using Atlassian Confluence within my business unit and there are around 1,000 users in the company. 

We haven't had many issues with the solution. Another team at our company handles the technical support, an IT expert who manages Confluence.

The initial setup is simple although it was not done by our team. We had a separate team do it for us.

When it comes to affordability, I give it an eight out of ten. It's reasonably priced since many people are using it.

Microsoft SharePoint is a bit fancier and can possibly achieve more complex things than Atlassian Confluence, but it's not easy to use. Confluence is simpler, and the integration with Jira is good.

Overall, I would rate it an eight out of ten. I would definitely recommend it.

We're using Confluence as a document management solution. Confluence includes all our documents internally in the company in regards to policies or how to document or about business requirement documents. Therefore, it's a document management system for us.

Confluence can give you the possibility of installing plugins to meet your different needs and you can cover all your needs. Most of them are free to install.

The initial setup is very easy.

Due to the fact that there are so many diverse plugins available, the solution really isn't missing any features. 

The product is considered expensive. 

In the future, I would like to be able to copy from other documents, local documents on your PC, and paste them into Confluence pages while keeping the formatting. At the moment, you can copy and paste, however, all your formatting disappears. This is one of the features that I would want. 

In terms of the feature for uploading documents, at the moment, when you want to upload documents from your local PC into Confluence, you can do it. However, when you want to make updates on your document, you need to download it from Confluence, make the changes in the document, and then upload it again. Instead of doing this, instead of downloading the document from Confluence, it's better to have the possibility to make your changes in Confluence and open the document in Confluence instead of downloading everything.

I have been using the solution for four years. It's been a while now. 

It's stable. It's a really stable product. There are no bugs or glitches. It doesn't crash or freeze. 

We have 50 people on the solution and we have no plans to increase usage. I can't, therefore, really speak to the scalability potential.

I've never had to reach out to technical support. I can't speak to how helpful or responsive they would be. 

I found the implementation process to be simple and straightforward. It's not complex at all. 

I don't handle the licensing aspects of the product. I'm unsure as to the exact costs. It's my understanding, however, that it is an expensive product. On a scale from one to five, where one is cheap and five is expensive, I'd rate it at a three and a half. 

We're a customer and an end-user.

I'm not sure which version of the solution I am using at this time. 

I'd advise new users to not be scared, to play with anything on it, or create documents and delete documents. It keeps tracking the item version. It keeps a version history so that you can revert all your changes back. Never be scared to play with Confluence.

I'd rate the solution nine out of ten. It's an easy tool to use. It gives you the possibility to integrate it with JIRA. All your documents and business documents can be connected to JIRA. With the versioning available in Confluence, history versioning, if you delete something, you can always find it. If someone changes anything in the document, you can find it from the history. It's a really good product.

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in Java, Java scripts, or HTML.

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of those activities.

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain features of Confluence to be used) is the ability to move multiple attachments at a time. I would like to be able to copy a set of pages in Confluence as a template. It would be nice to have better business collaboration examples.

We have used this product for five years.

We had stability issues sometimes, but I am not quite sure where those issues occurred. I don’t know if slowness is occurring on the OMB server end or on my organization's end in terms of network transfer of information. Sometimes the system does not respond as fast as a normal web interface. I am happy, overall, because I understand the power of the collaboration efforts being done. However, I think most people are used to one-way communication when it comes to the internet and they expect the same speed when collaborating from a two-way (or more )perspective.

The system has incredible scalability. I have not used all of the features that OMB provides, but we have an integrated system with:

• Collaboration & Information Sharing
• Data Collection
• Analysis
• Publications
• Specialized Applications
• PaaS
• Records Management
• Publishing
• Business Intelligence
• Workflow
• Web Frameworks
• Common Database
• Identity and Provisioning

I don’t interact with Atalssian directly, but rather through OMB who interacts with Atalssian. OMB is my technical contact and in terms of my use of the system they are fairly responsive. The system is a federal-wide system, in which participating federal agencies pay a fee ($50-200K) to be a member and use it as a shared service. When there are special initiatives, a federal agency may have to pay a little more. When I say a little more, I mean a little more, not huge amounts of money.
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I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all painful, unsecure systems and require an IT army.

Before choosing this product, we evaluated SharePoint.

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.