Atlassian Confluence Reviews and Pricing

Developer at a media company with 501-1,000 employees

Mar 20, 2013

Decent Wiki Functionality, Awful Search

What is most valuable?

It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content.

What needs improvement?

The search is pretty terrible. You can search for something that is quite close to text that appears in an article, and nothing will come up. I consistently have a hard time finding the things I care about on our wiki.

What other advice do I have?

Overall it's a fine tool, but I don't think it provides a whole lot of advantages over other similar options. We use it primarily because we also use JIRA, and working with one vendor makes things easier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user107157Alliances Manager at a manufacturing company with 501-1,000 employees

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May 5, 2014

Our company extensively uses confluence for creating groups of all kinds. At times it can be difficult to find information due to too many meaning-less groups that have been created by users and the abuse of too much useless information being posted. I would recommend user guidelines for posting information and administration for removing groups that are not being used and to monitor whats being posted. Also, the search function still is not very good.

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it_user2832

Customer Communication Specialist at a media company with 51-200 employees

Nov 22, 2012

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Easy to use, but tough time importing Word.

Valuable Features:

It is very easy to use and setup. The Word import works well (except for styling issues). Users can collaborate and you can allow certain users to see certain content dynamically. Many plugins are offered. The most useful one is to generate PDF on the fly. You also have send this page, print, etc. If you do not require log ins (only allow anonymous users), I would highly recommend Confluence.

Room for Improvement:

I had a tough time importing Word and allowing use of an external style sheet (and not import hard coded). Also, the pricing module needs to be adjusted. We want all our customers to be able to view Confluence as anonymous users. However, all our customers require a log in to our platform. And, to integrate with Confluence would require user licenses for every one of our users (over 10,000). It is not affordable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Mathias Florian

Business developer at Bat.IT

Jan 5, 2022

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Great tool for document management

Pros and Cons

"The best feature is document management."

"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."

What is our primary use case?

My primary use case is for processes in project documentation.

What is most valuable?

The best feature is document management.

What needs improvement?

An area for improvement would be the intuitiveness of using the features, especially if you want to customize. In the next release, I would like to see an instant messaging feature for document collaboration.

For how long have I used the solution?

I've been using this solution for eight years.

What do I think about the stability of the solution?

The stability has improved and is now good.

What do I think about the scalability of the solution?

This solution is very scalable.

How was the initial setup?

The initial setup is straightforward, though the time it takes depends on the size of the project.

What's my experience with pricing, setup cost, and licensing?

Atlassian is trying to push the license for their online version, but our customers are not ready for that yet. Its licensing is also quite highly-priced.

What other advice do I have?

I would give this solution a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.