I use ARIS Express mainly for additional presentational graphics. It gets my ideas across more clearly to my colleagues. I use it on my laptop and run it on Windows OS.
Information Security Consultant
It is a well-featured, functional product
Pros and Cons
- "It is a well-featured, functional product."
- "It has helped me get some ideas across more clearly to my colleagues."
- "I could use more icons and other graphical elements."
What is our primary use case?
How has it helped my organization?
It has helped me get some ideas across more clearly to my colleagues. For example, how to conduct access management/administration rights distribution during a new implementation.
What is most valuable?
It is a well-featured, functional product. This is its biggest feature.
What needs improvement?
I could use more icons and other graphical elements.
Buyer's Guide
ARIS BPA
June 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What's my experience with pricing, setup cost, and licensing?
ARIS Express is free.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant
Caters to moving older objects into an integrated DB
Pros and Cons
- "Platform that it supports covers legacy and new. Caters to moving older objects into an integrated DB, relatively popular ones: SQL, Oracle, etc."
- "End-to-end visibility and real-time are areas that will need greater attention."
What is most valuable?
Platform that it supports covers legacy and new. Caters to moving older objects into an integrated DB, relatively popular ones: SQL, Oracle, etc.
What needs improvement?
No product is complete. As technologies evolve, so must the tools to support them. End-to-end visibility and real-time are areas that will need greater attention.
What do I think about the stability of the solution?
No issues with scalability.
What do I think about the scalability of the solution?
I do not believe that there is a site in this country that has exceeded the scalability limitation.
How are customer service and technical support?
Judging from my perspective, all the forums appear to have topical discussions. Also, requested a latest GA version date and received a response.
Which solution did I use previously and why did I switch?
Staunch user of Visio, ArchiMate. A requirement for a client, decided to explore deeper. Alfabet.
How was the initial setup?
The Aris version that I have is straightforward.
What other advice do I have?
Although digital business transformation (e.g. IoT, Blockchain) is top of mind for many IT professionals, many companies are facing legacy systems consuming operating budgets and have limited visibility into their enterprise architecture. It is increasingly difficult to meet RFC (requests for change) deadlines and digital business transformation demands. Therefore, a simple and easy to use enterprise architecture is important for implementing an effective digital business transformation program.
However, enterprise architecture (EA) and the frequently used methodology TOGAF (The Open Group Architecture Framework) have an image problem. Business and IT leaders are frequently bypassing the enterprise architect because they have the following issues:
- The enterprise architecture and TOGAF are not practical to complete and are difficult to explain.
- The EA terminology is difficult to understand and not aligned with operational departments.
- The EA governance methodology and EA models are difficult to understand and to maintain.
- Too much focus of project delivery and IT architecture
Because of these issues the enterprise architect, and business and IT leaders, are not always aligned and do not fully cooperate to resolve the EA issues at hand. Most of the design decisions are made by business and IT leaders who are not always in line with the vision of the enterprise architect. This has an impact on the quality of the EA. In order to improve the cooperation, the enterprise architecture should be presented in a more practical and simple way.
Needs to be driven from the top, must standardise and simplify centric environments. Architectural principals - governance a must.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
ARIS BPA
June 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Lead Consultant at a tech services company with 10,001+ employees
It helps to maintain a single source of truth regarding the processes followed within an organization
Pros and Cons
- "It helps the business make an informed decision."
- "It helps to maintain a single source of truth regarding the processes followed within an organization."
- "Needs flexibility in automation of the modeling processes and real-time analysis of data, not just a static view."
- "There is not enough documentation provided for the tool's support or administration."
- "Since ARIS 9.X was released, the product has not been as robust and responsive as the previous versions."
How has it helped my organization?
- With a tool like ARIS, it helps to maintain a single source of truth regarding the processes followed within an organization. This creates a more efficient organization with just one single view of the processes across the organization and eliminates any ambiguity.
- The analysis and reporting capabilities make ARIS the best tool for process modeling. In addition, the flexibility and versatility of the tool can be gauged by the sheer number of model types it supports which is close to approximately 200.
Any organization big or small should have the capability of capturing the process details of an entire organization using this tool.
What is most valuable?
Process modeling and process analysis. Due the meta model of the tool, it forces a particular way for the processes to be modeled in the tool, which in turn helps to carry out the analysis and generate reports for business and senior management. This helps the business make an informed decision.
What needs improvement?
Needs flexibility in automation of the modeling processes and real-time analysis of data, not just a static view.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Since ARIS 9.X was released, the product has not been as robust and responsive as the previous versions.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
I would rate it as a seven out of 10. There is not enough documentation provided for the tool's support or administration.
Which solution did I use previously and why did I switch?
No previous solution was used.
How was the initial setup?
The setup was a bit complex compared to the previous version of the tool.
What's my experience with pricing, setup cost, and licensing?
It is on the higher side.
Which other solutions did I evaluate?
No.
What other advice do I have?
Excellent product if process modeling/documentation is its primary purpose, not automation of processes.
Disclosure: My company has a business relationship with this vendor other than being a customer: Alliance partners.
The matrix model makes building relations easier. The integration between ARIS, webMethods, and project versions needs improvement.
Pros and Cons
- "The matrix model makes building relations easier."
- "Objects can be reused across different BPMNs and processes, so we can design new processes quicker and easier."
- "The integration between ARIS, webMethods, and project versions needs improvement."
What is our primary use case?
I am modeling BPMN in ARIS to be ready to execute on webMethods and describing business requirements in relationship to BPMN’s tasks to technical and business references.
How has it helped my organization?
Objects can be reused across different BPMNs and processes, so we can design new processes quicker and easier.
What is most valuable?
The matrix model makes building relations easier.
What needs improvement?
The integration between ARIS, webMethods, and project versions needs improvement.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Key Account Manager at a manufacturing company with 1,001-5,000 employees
Provides visualization of processes which helps our business see pain points
Pros and Cons
- "Visualizes processes which helps the business see pain points."
- "Newer versions (9.x) are technically more difficult to maintain."
How has it helped my organization?
Visualizes processes which helps the business see pain points.
What is most valuable?
Overall BPM modeling functionality is very good. Lots of features to speed modeling for experienced users.
What needs improvement?
- Price is high.
- Newer versions (9.x) are technically more difficult to maintain.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Yes, there have been stability issues with v9.x.
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Poor to acceptable depending on issue, but mostly poor.
How was the initial setup?
Technically easy, but BPM and EA are complex and require considerable pre-planning.
What's my experience with pricing, setup cost, and licensing?
Negotiate. Price is high so make sure you’re getting the best deal.
What other advice do I have?
Consider less expensive options.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ARIS Senior Business Analyst/Administrator at a tech services company with 51-200 employees
Procedurally and architecturally improved analysis across the board
Pros and Cons
- "Fully-reportable database over Visio."
- "User interface (UI)."
What is most valuable?
- Fully-reportable database over Visio
- Heavy dashboarding with ARIS Aware
- Automation capabilities
- Direct SAP connection
How has it helped my organization?
Procedurally and architecturally improved analysis across the board.
What needs improvement?
- Price
- User interface (UI)
For how long have I used the solution?
We have used this product for six years. ARIS products and releases from 7.2 through ARIS 10. We were even invited by SAG as a partner for version 10's sneak peek.
What do I think about the stability of the solution?
Rarely.
What do I think about the scalability of the solution?
Best product for full-size enterprises and their efforts.
How are customer service and technical support?
SAG could improve, but there is a vast network of community users.
Which solution did I use previously and why did I switch?
Tried many BPA tools, but ARIS seems to be the best fit for the largest efforts we have focused efforts on.
How was the initial setup?
You could walk someone through it, but I would not recommend trying it on their own.
What's my experience with pricing, setup cost, and licensing?
It is well worth the investment in the enterprise.
Which other solutions did I evaluate?
Visio, Blueworks, Signavio, and ARIS. Absolutely choose ARIS or Signavio.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners.
Business Process Management Consultant and Business Analyst at a tech services company with 10,001+ employees
Good for consultants as it offers products/views to represent info and data to different stakeholders
Pros and Cons
- "Features like SAP SolMan sync, Alfabet EA integration (another Software AG product)."
- "Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration."
What is most valuable?
Features like SAP SolMan sync, Alfabet EA integration (another Software AG product). Also, a good defined framework for BPM or any consulting practice across any verticals or domains, whether it's TOGAF methodology, running BPM Lifecycle or Six Sigma process analysis.
How has it helped my organization?
It has helped to a great extent in defining and maintaining repositories for various industries, further facilitating projects like portfolio management, etc.
What needs improvement?
Vendor continuously brings updated versions to market with bug fixes from earlier versions and fulfilling user/customer expectations, so they are inline with continuous improvement.
Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration. But this is made stable and back to service with their 24-hour support help.
For how long have I used the solution?
Have been using this product for three years.
What do I think about the stability of the solution?
Not many issues with stability, other than as noted above.
What do I think about the scalability of the solution?
No issues. They offer ARIS installation for Cloud as well as server-client scenario, so no major issues seen so far.
How are customer service and technical support?
Technical support is good and response time is good as well. They have priority request types set already, so in case of crisis with ARIS, or any major issue, we can reach 24-hour support by phone or drop them an email; they are always available to respond.
Which solution did I use previously and why did I switch?
I am a BPM and Enterprise Architecture consultant and hence have been using different BPM and EA tools for my consulting practice. Until now have used Opentext Provision, EA, Sparx EA, MS Visio and IBM Blueworks. All of the tools used are good and have there own unique features and capabilities. ARIS BPA is widely used by my current organization for different projects, hence the switch.
How was the initial setup?
The initial setup is straightforward for a user with ARIS BPA installation experience. There is not much that is complex, even for someone who is not experienced with ARIS and tries installation. But that person should be technically sound with installation practices.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs are available on their website. They will assign a relationship manager to assist if you show further interest in their products.
Which other solutions did I evaluate?
I was not given the option to choose this product, as it was already in use. But evaluation can be made on how globally and widely this product have been used by different industries over others like IBM BPM, Oracle Enterprise Manager, Appian BPM, Pega BPM, and the tools mentioned above.
What other advice do I have?
This product is excellent for any consulting assignment as it offers products and views for different stakeholders to represent the information and data. Advice to others/new users is to get trained on basic usage of this product initially to get an idea of it's benefits and usability. Study and document the exact requirements/purpose and expectations you seek from this product. Software AG should have different options/offers available for its first time users.
Disclosure: My company has a business relationship with this vendor other than being a customer: Vendor partner.
Senoir consultant at a tech services company with 10,001+ employees
the tool provides the facility to capture process details not just at one level but at multiple levels, depending on the audience who would consume it.
Pros and Cons
- "Process Modeling or Process Mapping/Documentation. This is the most comprehensive tool for capturing the process details. Any organization who wants to embark on a BPM journey, process mapping/documentation, lays the foundation for the BPM led implementation."
- "Since this is a design tool, seamless interface to make the process flows executable."
What is most valuable?
Process Modeling or Process Mapping/Documentation. This is the most comprehensive tool for capturing the process details. Any organization who wants to embark on a BPM journey, process mapping/documentation, lays the foundation for the BPM led implementation.
Since ARIS provides such a rich modeling environment, it can be leveraged not just for automation of the processes, but more importantly for maintaining the blue prints of the processes for any organization be it business, internal or support processes.
This, then, provides a real picture of the status quo of any organization at any given time.
How has it helped my organization?
Using ARIS, an organization can document their business processes.
Also, the tool provides the facility to capture process details not just at one level but at multiple levels, depending on the audience who would consume it.
It helps not only to capture the process steps but with different aspects of the processes like org, KPI, systems, roles, infrastructure, documents, etc.
Once captured, the tool helps to analyze the processes and impact of changes in the organization from the system, process, KPI, perspective.
What needs improvement?
Since this is a design tool, seamless interface to make the process flows executable.
For how long have I used the solution?
Between 9-10 years .
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None, since the launch of ARIS 9.x, the product architecture has changed and this has made it bit more complex from Administration perspective.
How are customer service and technical support?
Three out of five.
Which solution did I use previously and why did I switch?
None.
How was the initial setup?
Medium complexity.
What's my experience with pricing, setup cost, and licensing?
Pricing is a bit on the higher side.
Which other solutions did I evaluate?
Not really.
What other advice do I have?
Best tool for documentation of business processes.
Disclosure: My company has a business relationship with this vendor other than being a customer:

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Updated: June 2025
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