The capability to integrate all information of the business and to generate simulations of processes. It can analyze the model of operations quickly.
Process Analyst
Gives us the capability to generate simulations of processes. I would like the possibility to use real data.
Pros and Cons
- "The capability to integrate all information of the business and to generate simulations of processes. It can analyze the model of operations quickly."
- "I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others."
What is most valuable?
How has it helped my organization?
It has improved our organization because the system helped us design all our processes and our structure of business.
What needs improvement?
I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others. This means that people who work with processes and activities of routine.
For how long have I used the solution?
I have used this solution for three months.
Buyer's Guide
ARIS BPA
June 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
ARIS software has few connectivity problems.
What do I think about the scalability of the solution?
Software AG's support with partners is relatively fast.
Which solution did I use previously and why did I switch?
We are in a phase of planning and its capabilities for design and simulation. Considering the size of our company, this solution was a good fit.
How was the initial setup?
We were involved in the initial setup. My experience is positive, but regarding usability and learning of the system, those elements can be more difficult and complicated.
Which other solutions did I evaluate?
We evaluated Mega, Oracle , Bizagi, AuraPortal, AgilePoint, Appian, IBM, and others.
What other advice do I have?
My advice is to consider as many solutions as possible. Take your time to analyze them, if you can.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at a consultancy with 51-200 employees
Try to implement it in the right way, based on ARIS HOUSE concept and not use it as a drawing tool
Pros and Cons
- "Collaboration and governance over enterprise artifacts."
- "Create simple data uploader."
What is most valuable?
- Adhoc analysis of enterprise blueprints
- Collaboration and governance over enterprise artifacts
- ARIS HOUSE concept
How has it helped my organization?
I am a consultant. I have used this tool in BPM, BPR, EA implementation, and in more than 40 entities.
What needs improvement?
- Simplify governance process
- Create simple data uploader
For how long have I used the solution?
I've used this solution for 10 years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
A six out of 10.
Which solution did I use previously and why did I switch?
How was the initial setup?
Straightforward, it is a simple wizard to install.
What's my experience with pricing, setup cost, and licensing?
Select carefully which licenses you require, as the bundle has many licenses in it.
The tool is expensive.
Which other solutions did I evaluate?
No, I am a consultant and we work with this tool.
What other advice do I have?
Try to implement it in the right way, based on ARIS HOUSE concept and not use it as a drawing tool.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
ARIS BPA
June 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Business Process Management at a financial services firm with 10,001+ employees
it has helped in carrying out our business processes in a standard manner across the globe
Pros and Cons
- "ARIS Reporting – Helps download valuable content from the tool in multiple formats."
- "We should have the ability to download ARIS EPCs to Visio."
What is most valuable?
- ARIS Reporting – Helps download valuable content from the tool in multiple formats.
- ARIS Query – Helps visualize relationships between various components/elements of an enterprise.
- Occurrence Copy – Helps create a relational database which in turn helps in carrying out process analysis.
How has it helped my organization?
ARIS helps in creating a central repository of all processes of an organization in a standardized manner. Thus, it has helped in carrying out our business processes in a standard manner across the globe.
What needs improvement?
- We should have the ability to download ARIS EPCs to Visio.
- ARIS should also have the ability to import swimlane Visio flowcharts.
For how long have I used the solution?
I've used this product for over six years.
What do I think about the stability of the solution?
I haven't encountered any issues with stability.
What do I think about the scalability of the solution?
I haven't encountered issues with scalability.
How are customer service and technical support?
A seven out of 10.
Which solution did I use previously and why did I switch?
I did not use a different solution prior to ARIS BPM.
How was the initial setup?
Complex.
What's my experience with pricing, setup cost, and licensing?
Prices are high. However, they are worth it if the organization utilizes the tool to its full potential.
Which other solutions did I evaluate?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior BPM Consultant/Solution architect at DNA Consulting
Processes are more transparent but it's not targeted towards real implementation/running of certain business processes
Pros and Cons
- "The whole ARIS BPM solution is a bit special, because from the very beginning it was targeted more to Business users and the Management."
- "Some improvements have been done, after Software AG acquired ARIS, but I don't believe it's still integrated with the other tool WebMethods in a perfect way."
What is most valuable?
The whole ARIS BPM solution is a bit special, because from the very beginning it was targeted more to Business users and the Management. Its core focus was to, at the end provide a neat tool for the Management to use as get a grasp about their Business Processes, more easily determine their strategy and also sometimes do analysis and parametrization of the processes. This is all possible, as ARIS, unlike Visio for example utilizes a database system, where it's possible to model all kinds of relations with different metadata and information. If used with clear strategy, it can provide a really powerful tool to analyze the whole Enterprise, from IT, Processes and Organization.
How has it helped my organization?
It has improved the organization where I work currently, in a way that the processes are more transparent, then before when they were present only in documents.
Advanced modeling, structuring and visualization capabilities of ARIS made this possible.
What needs improvement?
The main "drawback" of ARIS is that it is not targeted towards the real implementation and running of certain business processes.
It does not have a real workflow engine beneath that can make things actually run. This is also due to it's different focus from the beginning. And also, this comment might be a bit subjective, as I'm more interested in this technical aspect of a BPM system.
Some improvements have been done, after Software AG acquired ARIS, but I don't believe it's still integrated with the other tool WebMethods in a perfect way.
Also, ARIS can be very hard and costly to integrate with other tools, as there is no programming API or web services exposed, except from the integrated report API which is targeted to be used for creating reports from the ARIS database. It's not targeted towards integration.
For how long have I used the solution?
I've used the solution for more than 6-7 years, in different scenarios. Starting as a consultant implementing the solution and modeling the processes, but also as a Business & IT analyst barely using it as a common user to facilitate my work.
What was my experience with deployment of the solution?
No. The standard system is usually very straight forward to deploy.
What do I think about the stability of the solution?
ARIS Business Server and the modeling tools are pretty stable in general. Some issues and challenges can occur when using it in an extremely large environment when the Business Publisher needs to serve more than 5,000 users. Then the load balancing comes in to play, and it needs some improvement in the Publisher tool.
What do I think about the scalability of the solution?
It's probably one of the most scalable solutions in the market currently.
The effort in changing the whole architecture in versions 9 and 10 to enable this is tremendous.
How is customer service and technical support?
The technical support is very good, and has extremely improved over the years.
How was the initial setup?
ARIS is a very simple tool to set up if you are using just the basic platform: Business Server and the Designer tools. In case you are going for a more advanced approach, with additional modules, the solution can be quite expensive to set up. As the vendor consultants are not very cheap, :)
What other advice do I have?
Basically, the main point is to be very clear about your expectations and why do you want to use the tool. If your focus is primarily on the business users, and making company wide business process mapping and improvement initiatives, that's pretty much where ARIS is really good. But, if your focus is the implementation of the business processes, integration with other systems, you should probably evaluate other tools, like Webmethods, IBM BPM, Bonita, Bizagi, Pega,etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner / Owner at a tech services company with 51-200 employees
It is the most flexible and embracing process modeling tool.
What is most valuable?
It is the most flexible and embracing process modeling tool.
What needs improvement?
The price is too expensive.
What was my experience with deployment of the solution?
Version updates create deployment issues and support isn’t always aware of them.
What do I think about the stability of the solution?
I have not encountered any remarkable stability issues.
What do I think about the scalability of the solution?
I have not encountered any remarkable scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is 7/10.
Technical Support:Technical support is 7/10.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
Initial setup was straightforward.
What about the implementation team?
A vendor team implemented. Their level of expertise was 7/10.
What was our ROI?
It’s difficult to provide ROI information, because it depends on the costumer and how it uses the product. With this product, it probably takes at least 1.5 years to see ROI.
Which other solutions did I evaluate?
Before choosing this product, we evaluated it against SYDLE SEED.
What other advice do I have?
It is a great solution, but the creation of a process department inside the organization is essential to make a real PDCA cycle for the business processes.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is business partner of the vendor.
Responsible BPM Competence Centre with 1,001-5,000 employees
Provides a corporate repository that connects business information.
What is most valuable?
EPC is by far the best notation to process modelling form. The idea of the corporate repository with all business information connected has no competition!
The ARIS Connect Collaborative Portal is a good idea, too!
How has it helped my organization?
- Thousands of AS-IS models documented
- Analysis and re-design
- Go to TO-BE models with semantic checks
What needs improvement?
Scripting has room for improvement and the documentation is a "must".
Model-to-execution methodology must be improved, too, IMHO.
For how long have I used the solution?
I have used it for seven years.
What was my experience with deployment of the solution?
We have encountered deployment issues. All the products have issues, but really, the quality of ARIS is spectacular, at a level that strikes excellence. Unusual in proprietary software.
What do I think about the stability of the solution?
I have not really encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Well, the Software AG helpdesk is not the best in the world, but the Software AG salespeople are very willing to help and push to accelerate the solution.
Technical Support:I rate technical support higher than usual.
Which solution did I use previously and why did I switch?
The principal reason we switched was EPC Notation. This notation, IMHO, is the best option to design the whole organization, it is Software AG property, and the other tools can´t use it.
How was the initial setup?
You can start from scratch in a very easy way and after that, increase the complexity. The tool supports it.
What about the implementation team?
An in-house team with vendor team support implemented it.
What was our ROI?
- 2.000 designers design ARIS models and don´t create large Word documents.
- Thousands of models to publish to the citizens, hot documentation and short time-to-market.
- Reduces the misunderstanding with countries and users.
- Removes bottlenecks and barriers.
What's my experience with pricing, setup cost, and licensing?
The pricing is not my business but they have a large catalog of license models. It isn´t possible that they don´t have a specific license for you.
Which other solutions did I evaluate?
- MEGA
- Casewise
- SAP
What other advice do I have?
ARIS with Alfabet is the best EA/BPM solution in the world; no competitors. Somebody might say to you that the x tool is the best or that the y tool is the most stable tool in the market, but believe me, it will be bull. ARIS is unbeatable!!!
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user761508Head of Risk Management Department at a financial services firm with 501-1,000 employees
Real User
What would you say about pricing? What is the range? We are a 1700 employees company and few of them would model BP most would be just users (reading documents and diagrams)
Financial System Analyst at a comms service provider with 1,001-5,000 employees
Creates, manages, and analyzse your end-to-end business processes
Pros and Cons
- "The solution is user-friendly and easy to expose."
- "They should make improvements as per customer requirements."
What is our primary use case?
We use it for enhancing systems.
What is most valuable?
The solution is user-friendly and easy to use.
What needs improvement?
They should make improvements as per customer requirements.
For how long have I used the solution?
I have been working with Aris BPA for three years.
What do I think about the stability of the solution?
It is a highly stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. One hundred users are using the solution.
How was the initial setup?
The initial setup is straightforward. It does not require much maintenance.
What other advice do I have?
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Engineer at a consultancy with 11-50 employees
Has a web portal which makes it easy to model and show to the clients
Pros and Cons
- "The solution has come up with a web portal that makes it easy to model and show to clients."
- "The tool's installation and configuration part needs to improve."
What is most valuable?
The solution has come up with a web portal that makes it easy to model and show to clients.
What needs improvement?
The tool's installation and configuration part needs to improve.
For how long have I used the solution?
I have been working with the product for a few years.
How are customer service and support?
The solution's technical support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is complex to install. The solution's configuration part is heavy and complex. The tool's setup takes one day to complete. You would need two to three people which would include, the technical lead, project manager, and developer to handle the deployment.
What other advice do I have?
I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: June 2025
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Learn More: Questions:
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Of course, but education is a whole other area that needs big disruption world wide. :) The world has changed a lot in the past 50 years, but the education is still often creating narrow minded/competent, single function/position oriented employees and workers.