ARIS BPA Reviews

In Dubai, telecom uses it, and banks just for business process optimisation. We just got until the start of the other products with areas like process performance. They called it PPM, and we didn't have projects for that. But mostly, we used it for those basic projects of optimising the business process and documentation.

There is a module designer, that one is very powerful and it creates very good reports.

The pricing of the solution can be improved and the initial setup should be made easy.

I have been working with the solution since 2014.

It is a stable solution. 

It is a scalable solution. Most medium-sized companies like Telecom, Banks and Aviation are using the solution for modeling and optimizing the business process. It is better for enterprise businesses. 

The technical support team is good.

Positive

The initial setup is difficult because it's that you installed the server version, and then you can run it. You have to play and run some SQL scripts out of the system for the database SQL Server if you are using and searching. But the new ones on the cloud have no installation. The deployment is quick overall. Only one engineer is enough for the deployment. Now the solution is easy to maintain because the method and the codes have changed. And less support is required.

It is an expensive solution.

The recommendation is that the enterprise companies has to go with a solution like Aris BPA and not Visual Paradigm. I rate the overall solution an eight out of ten.

It is used primarily as a process documentation and repository platform. It's also used to organise desktop procedures.

• It has allowed us to promote the awareness of process management across our enterprise.
• It has allowed us to model our enterprise process architecture.

• The reports capability
• Object relationships
• Architectural definitions
• Multiple model types
• Semantic check capabilities

• ARIS Connect capability: Ability to switch from a vertical step view to a horizontal.
• Displaying role allocation matrix models in ARIS Connect.

Features like SAP SolMan sync, Alfabet EA integration (another Software AG product). Also, a good defined framework for BPM or any consulting practice across any verticals or domains, whether it's TOGAF methodology, running BPM Lifecycle or Six Sigma process analysis.

It has helped to a great extent in defining and maintaining repositories for various industries, further facilitating projects like portfolio management, etc.

Vendor continuously brings updated versions to market with bug fixes from earlier versions and fulfilling user/customer expectations, so they are inline with continuous improvement.

Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration. But this is made stable and back to service with their 24-hour support help.

Have been using this product for three years.

Not many issues with stability, other than as noted above.

No issues. They offer ARIS installation for Cloud as well as server-client scenario, so no major issues seen so far.

Technical support is good and response time is good as well. They have priority request types set already, so in case of crisis with ARIS, or any major issue, we can reach 24-hour support by phone or drop them an email; they are always available to respond.

I am a BPM and Enterprise Architecture consultant and hence have been using different BPM and EA tools for my consulting practice. Until now have used Opentext Provision, EA, Sparx EA, MS Visio and IBM Blueworks. All of the tools used are good and have there own unique features and capabilities. ARIS BPA is widely used by my current organization for different projects, hence the switch.

The initial setup is straightforward for a user with ARIS BPA installation experience. There is not much that is complex, even for someone who is not experienced with ARIS and tries installation. But that person should be technically sound with installation practices.

The pricing and licensing costs are available on their website. They will assign a relationship manager to assist if you show further interest in their products.

I was not given the option to choose this product, as it was already in use. But evaluation can be made on how globally and widely this product have been used by different industries over others like IBM BPM, Oracle Enterprise Manager, Appian BPM, Pega BPM, and the tools mentioned above.

This product is excellent for any consulting assignment as it offers products and views for different stakeholders to represent the information and data. Advice to others/new users is to get trained on basic usage of this product initially to get an idea of it's benefits and usability. Study and document the exact requirements/purpose and expectations you seek from this product. Software AG should have different options/offers available for its first time users.

Most of my projects are in business process management and digital transformation. I'm using this tool for authentication.

We're heavy users. We're using it to manage the marketing use cases, for example, requirements management, subscription planning, project management, and other tools to be deployed in our projects. 

The tool to be used in all our projects so internally we're using it for requirements management, project management, and for example, to maintain our ISO certificate.

The most valuable feature is the process documentation. For us, ARIS is a lifestyle more than a tool. It helps us learn how to think and how to plan for our system.

I don't know why Software AG is saying that it's for business process management. It's an enterprise management system that connects all the documentation and business processes. 

It's not only documenting. It's about executing and developing business processes, performance management, strategic planning, and project management. Limited use cases can be used for documentation and for generating analytics to identify gaps in the organization.

There is a lot of room for improvement. They need to increase the performance of the system flow. They need to support it more. ARIS Process Governance is still quite basic, and they are using an old BPM and process automation module.

They have a problem with the form. It's good but has limitations when integrating with other systems. This means that ARIS Process Governance or process automation is limited to the ARIS framework.

Integration with other systems is available with the ARIS API but isn't usable in APG. There isn't a proper workflow, and they need to merge their API module with the APG module. This will increase the capability of the form builder. Customization of ARIS will also be simpler and more user-friendly. They have tried to do that for more than ten years, but I don't know what they are doing now.

The installer could be improved to avoid multiple installations. For example, you have to run a script in the database site to complete the installer. So all those should be in one single point for installation. Enter all this data in the installer, and the installer will go and create the system database in the database. The price could also be better.

I have been using ARIS BPM since 2001. I might be one of the first ARIS users in the Middle East region. 

It's not a stable solution. Although you're able to import and export between other systems like Camunda and Juniper, it's not able to exchange the BPM location between ARIS and Mendix. This is not possible, and it will not be possible.

Technical support could be better. On a scale from one to five, I'd give them a two. Their response times are slow. They never commit to a time to respond to our queries.

Positive

The initial setup is still very subjective. But the installation is easy. It'll take about five to six hours to get it up and running.

We're an integrator, and we use the API module to enable full integration.

The price could be better.

On a scale from one to ten, I would give ARIS BPM an eight.

I am using this solution for a school project. I am using it in my laboratory back in Uni for research.

Aris BPA has a lot of tools that are more professional than Bizagi.

I didn't like working with this solution. The design and functions are lacking and they are better in Bizagi. 

The interface could be improved.

The solution is difficult and not very exciting to learn. It was a bit complicated to understand. Aris BPA is very complex and very difficult to start learning and onboarding.

When you compare it with Bizagi, Bizagi is better. The interface is nicer, the onboarding process is easier, and they have a manual for you to start with. It is better because I could understand how to start with it.

I used it for a short time only. It was for a quick project that I had in college.

My experience is with Bizagi and Aris.

I have only been using Bizagi for two days. I don't have a lot of experience with it.

The only issues that I have with Bizagi are that it is resource-heavy, causing it to be slow and laggy, and there are too many visible features. It could be better organized and some of the features could be hidden which would make it better.

Aris BPA is difficult to set up and get started with.

I would rate Bizagi a nine out of ten and Aris BPA, a seven out of ten.

We primarily use this solution for process design, improvements, and publishing.

This solution has helped us in terms of discovering business processes. We analyze them and create to-be scenarios for implementation. We then design IT solutions aligned with business processes, and finally control the implemented solutions, closing the cycle.

The possibility to align Strategies, business, and IT with the architectures of support and SDLC, starting from the requirements management until the IT delivery.

Integration with third-party tools should be improved (e.g. based on APIs).

The primary use of the solution is to analyze the processes and design. 

The solution's basic features are easy to use, overall designed well, and it has good process mining analysis.

I believe the solutions BPM tools are not very good and need improvements. 

I have used the solution for approxately three years.

Most of our clients are small businesses using this solution.

The support is good, we have not had any problems.

The initial setup was easy.

The price of the solution is reasonable.

I have been evaluating this solution with EBM.

This solution is one of the market leaders.

I rate ARIS BPM a nine out of ten.

All macro processes and processes in the area of ​​continuous improvement were modeled in the company. These were done with the primary purpose of documentation and having a centralized place for processes.

ARIS is an important tool for my organization. This tool is the core of our processes and different business areas.

BPA, the modeling tool, is the main module used because of our need for documentation.

Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty.