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Arcserve UDP Room for Improvement

SJ
Presales Consultant at IAA

We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release.

I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.

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MD
Systems Manager at a tech services company with 11-50 employees

Its interface can be improved. I find it unintuitive.

It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.

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DC
Senior IT Consultant at a tech services company with 1-10 employees

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

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MG
System Engineer at a comms service provider with 1,001-5,000 employees

The product could be improved. For example, on Veritas, you can see a particular file, when it was backed up, on what particular archive it exists, et cetera. We were unable to retrieve that specific information from Arcserve for our requirements.

There could be additional features added based on the practical concerns we had. If I have backed up a certain amount of data, I want to know, if I give the path of the data, how much of data has been backed up, and the sizing information with regards to data. That information could be included in the features.

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Darshil Sanghvi - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

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Viral Shah - PeerSpot reviewer
Information Technology System Administrator at Civil Aviation Club

I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.

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AM
IT Manager at a construction company with 1,001-5,000 employees

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue.

We have also had trouble with the tape sorter.

We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

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Buyer's Guide
Backup and Recovery Software
June 2022
Find out what your peers are saying about Arcserve, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: June 2022.
610,229 professionals have used our research since 2012.