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Appian Room for Improvement

Practice Leader - Digital Process Automation at a computer software company with 201-500 employees

There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian. 

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Appian Architect at a computer software company with 5,001-10,000 employees

The user interface is good, but it's not perfect. They should provide more flexibility so designers can create a more picture-perfect device. There should be more features on mobile UX development as well. 

Currently, it's easy to use and It gets the job done, but it's not flexible in regards to creating the mobile application from scratch. You have to play within the framework and the rules of the UX; however, that's something that not many customers like. Customers want a flexible mobile application development platform. I think Appian should make a lot of improvements with respect to their mobile application development by providing more flexibility for designers in order to allow them to create their own UX components and control the display of the data onscreen. 

I would like to see more flexibility in terms of the UI. I know that it's not designed to be a big application that allows you to do multiple things, like creating the second year stream of the pie, for example. I feel like Appian has been so instrumental in making their entire product local, and have really improved the user interface design, but the user interface design is limited to authenticated users only — although there are some limited pieces available on the login page. I would like Appian to extend their local capabilities to the login page as well so that we could create an available application that can be targeted to any customer. For example, if you flipped it, you would see information about various products and other information, something that could be very realistic if only Appian would allow these capabilities to be extended to the login page.

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AlanGulle - PeerSpot reviewer
Advisory Board Member at Codecon VR

The certification is pretty expensive, and it doesn't allow for a tailored UI. I'm a little bit disappointed with the exam. It's different from the preparation, training, and sample exam.

One of my lead developers failed to pass this morning. I'm a bit sad because it's $200. If I ask 10 of my developers to get a certificate, it's $2,000. It's a scaleup company, so we have more than 60 people at the moment, but I can't ask most of my developers to get the certificate.

From a developer point of view, I can't try this in the free version because you can't buy one or two subscriptions. You need to get the minimum package for premium, which is about one hundred seats.

From the first day, I wanted to see the capability of reaching other functions, Google Cloud services, and cognitive services. There is already an OCR, intelligent document that comes in the My Cloud and which Appian gave me as a sample. I can't build it because it uses the Google cognitive services as a backend, and this is the thing that we couldn't try. 

You can't really test the software properly without actually buying the license first.

Something I would like to see improved is an SQL database connection.

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Buyer's Guide
June 2022
Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,127 professionals have used our research since 2012.
CTO Digital Division at a computer software company with 1,001-5,000 employees

I cannot speak to any missing features. 

The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out. There will be more features for external users.

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Deputy Director at a tech services company with 51-200 employees

We're still researching the platform. I don't have a strong opinion on what might be missing. They seem to be constantly upgrading their products.

The solution could use some more tutorials to help brand new users figure out how to use the product effectively.

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Senior Account Executive/Business Development Manager at a tech services company with 51-200 employees

What could be improved is more on the front end perspective, like the user interface and the mobile application aspect. It could be tweaked to make it more sexy or more appealing from business to consumer.

Appian has a good lineup of features already. Upfront, I believe there is also RPA intelligent document processing. We need to fully maximize those features with our customers, like how they can be focusing on the artificial intelligence or machine learning perspective, and the detailed or more advanced intelligent document processing. I believe right now they can only cater to PDF files, so maybe in the future other types of files can be processed.

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RAVIRANJAN - PeerSpot reviewer
Project Manager at Telus Digital

We have a partnership with Appian. We have worked with Appian to deal with issues. They have already incorporated many things into their platform. One of the things we have discussed, which I can highlight, is related to Excel manipulations. They have incorporated their Excel manipulations so it's far better than the earlier version. Earlier, we had to go with a plugin for even a simple Excel or spreadsheet calculation. Now, they have included all those things in their own out-of-the-box functionality.

It's definitely a tool and does not require high code language. There could be a scope of enhancement for capturing the variety of use cases. One thing, for example, is Excel manipulation, which they now provide in their out of box functionality, however, that can still be improved. 

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Abubakar AL Seed - PeerSpot reviewer
IT Senior General Manager at Abdul Latif Jameel

We'd like to see the employee experience improved, something we can integrate with SharePoint. Right now we're looking at the Power BI which belongs to Microsoft. It has a lot of good features for low-code no-code development kinds of things. I'd like to see the ability of the software itself to integrate with the core systems. It's a gap that Appian hasn't fulfilled. 

I'd like to see integration with Microsoft products as an additional feature. Microsoft Team, or something like that. It's not there or if it is, it requires some work to enable easy integration with SharePoint. 

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Director of national processing at a legal firm with 501-1,000 employees

We've had some issues in regards to functionality.

We are currently facing some challenges regarding the potential of using more advanced instruction in order to compare items. We'd like to have more modules so that we can understand the solution a bit better.

I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool.

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Manager Software Projects at a computer software company with 1,001-5,000 employees

We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite.

The solution used to be a bit more difficult to use, but we've added Tempo and now everything is much easier. We can do things very quickly.

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Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees

Appian could include other applications that we could reuse for other customers, CRM for example. This would make implementation quicker.

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HimanshuTejwani - PeerSpot reviewer
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees

It is very expensive. It is also not easy to learn. Training tutorials could be improved.

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Acquisitions Leader at a healthcare company with 10,001+ employees

The graphical user interface could be easier to use. It should be simplified. When we're dealing with a large number of complex applications, the user interface is not the best. There could be a simpler design especially when it comes to providing a view on handling large users/user groups. 

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Somnath-Ghosh - PeerSpot reviewer
Solution Architect and LowCode Practice Lead at a tech services company with 10,001+ employees

There have been a lot of improvements, and Appian is now claiming to be a low-code platform with other market leaders, like OutSystems and Mendix.

One room for improvement is the ease of UI UX development, like in OutSystems and Mendix. I'd like to see Appian develop some kind of interface in their platform where the wireframes can be developed.

If Appian could have a partnership with leading platforms like Salesforce or Oracle, I think that would be beneficial for them.

I would also like to see Appian develop an interface to speed up development for business analysts. That sort of an interface is lagging in Appian right now.

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VP Business Development North America at Geko

The solution needs to have more features. If you compare it to, for example, Katalon, Katalon had more features. 

We'd like improved functionality for testing new devices. For example, the last Apple phone is always a pain. The CEO of the bank has it, however, he wants the application running there. The testing of the latest models needs to be possible.

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Head of Publishing Solutions at a media company with 5,001-10,000 employees

In terms of usability, there is a learning curve.

Licensing fees could be reduced.

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Naveen Dundi - PeerSpot reviewer
Solution Design Expert - BPM at Novartis Pharmaceuticals

The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once.

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Paul Parisi - PeerSpot reviewer
Enterprise Architect at Mobiliser

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to project SDLC (such as testing methods, build systems etc needs work)

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SajeevNair - PeerSpot reviewer
Chief technology officer at Conneqt Digital

Appian could be be further improved by making it a strict, no-code platform with in-built process packs.

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Pankaj  Khera - PeerSpot reviewer
Delivery Leader - Digital Transformation at a tech vendor with 10,001+ employees

While Appian is generally flexible, it's rigid in some ways, doesn't allow you lot of options to cutomize. It takes longer to do something that isn't available out of the box. 

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CTO at a insurance company with 1,001-5,000 employees

I'd like to see business rules management included as part of the solution. 

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Nyamtseren Batdelger - PeerSpot reviewer
CEO at DigitalWorks

The solution could improve robotic process automation.

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Enterprise Architect at a computer software company with 1,001-5,000 employees

Appian could improve their customer-facing initiatives.

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Buyer's Guide
June 2022
Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,127 professionals have used our research since 2012.