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reviewer1453347 - PeerSpot reviewer
Cloud Architect at a legal firm with 10,001+ employees
Real User
Flexible with good functionality and is constantly adding new features
Pros and Cons
  • "The product has a lot of new functionality."
  • "The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure."

What is our primary use case?

We primarily use the solution for POCs, different experiments, or IoT devices.

What is most valuable?

The flexibility of the solution is excellent.

The ease of use is great. You can bring something up very easily and tear it back down just as easily. 

Our first system is about to be released. It's our flagship and it's going really well.

The solution scales up extremely well.

They're spinning up and going faster. Anything and everything would you ask for in terms of your feedback they take back and build it and the next thing you know the feature you wanted is available.

The product has a lot of new functionality.

What needs improvement?

There's always room for improvement, however, they're building out new products. 

The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure. For example, as soon as you finish building one thing, then they've already updated to something new. They're always continually updating, rebranding, and rebuilding. 

They tend to oversell before a product is ready.

The solution needs to have more security features continuously added to it.

It would be ideal if they could continue to build a more hybrid collaborative solution - something that allows users to be on-prem, on cloud, or wherever they need to be to build. I'm looking for more AWS to Microsoft (or AWS to Linux) authentication solutions.

There are a lot of management requirements. You need to manage every aspect surrounding the solution, and it can sometimes be a lot.

For how long have I used the solution?

I've been using the solution for ten years. We've used it over the last 12 months. We have a lot of experience with the solution.

Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?

Every system has bugs and glitches, however, for the most part, I haven't had any problems with it. In maybe out of 10 years, I might've seen servers fail three times in my life. Their durability is almost perfect. The stability is excellent. You can rely on their product.

What do I think about the scalability of the solution?

The solution scales up very well. You can easily expand to however big you like. There doesn't seem to be much of a limit. It's very easy to do so as well.

If you scale something up and if you already have your scripts, your JSON, your LAN, and scripts running, and it sees the joint unit, then it brings it right back down. For example, it only uses what you need. If you build in it according to AWS's best practices, then you have a lean mean machine. If you're using their best practices, you'll be fine. 

We are using the solution more for POC purposes, and therefore there are only three people on it currently.

How are customer service and support?

I would them a nine out of ten as a rating. However, the problem we have is not with AWS. Rather, we don't allow them to touch our infrastructure. We've got a lot of security issues and protocols. It's not an AWS issue, it's the way the corporation is built, and that's due to the fact that what we do is highly sensitive.

We would need to ask for specific professional services if we did run into issues.

Which solution did I use previously and why did I switch?

I have experience with Microsoft as well. 

The difference is that Microsoft is everybody's house and everybody's corporation. AWS is more for if you want to do something new. If you want to just test something new and if you don't have the money, if you just want to learn, you can do something for almost nothing. You can just spin up something and just spin it back down and pay zero. They're moving into what they call this Self-Service Arena now, so then that way you can start building infrastructure. For example, your developers or your designers can actually go in and have a space that they can play in. That's one of the problems that people have with development. People need spaces, where they can go in and build stuff to try.

How was the initial setup?

The initial setup is not complex. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing can be very difficult to determine due to the fact that there is so much selection.

What other advice do I have?

We are an AWS customer.

We're using the latest version of the solution. It's always updated, as it's on the cloud and is constantly the latest.

I'd recommend the solution to others. We've been pretty happy with it in general.

I would rate the solution at a nine out of ten due to the fact that they're very flexible. They can be overzealous and challenging at times, however, they really believe religiously in their product, and you can go find many people that know how to use AWS. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Scrum Master | Project Manager | SW Developer at Mobi7
Real User
Good availability and reliability, with a user-friendly set of tools
Pros and Cons
  • "The most valuable feature is the availability, as we work in different availability zones."
  • "At times we find ourselves a little trapped, with the lack of customization, for what we need."

What is our primary use case?

I am a software developer and I have experience with several languages and technology stacks. Amazon AWS is one of the technologies that I work with. It's integrated with the solution that we have. It's a continuous integration and deployment pipeline.

What is most valuable?

The most valuable feature is the availability, as we work in different availability zones.

It has been easy to use, and the tools included are quite friendly.

The reliability and ease of use are the benefits.

What needs improvement?

At times we find ourselves a little trapped, with the lack of customization, for what we need. That doesn't mean that the tool is lacking it means that we are trying to be more creative than the tool and the rest of the market. In cases like this, it is we who need to revise our plans.

For how long have I used the solution?

I have been working with Amazon AWS for one year.

What do I think about the stability of the solution?

We are pretty happy with the stability.

The only issue that we have encountered is when Amazon had problems with one of their availability zones that impacted half of the world. We found that we were impacted as well, but it wasn't that difficult for us because we already had a solution with multiple zones. We had a minimal outage, as we were swapping from one server to another. It took less than ten minutes for us, so we were pretty pleased.

What do I think about the scalability of the solution?

It's a scalable solution.

We have both options of vertical and horizontal scalability. Everything that we have needed so far has worked well. We have no complaints.

We are in the process of scaling up. We have an IoT solution and if we translate that to endpoints and devices that are monitored, we would have 70,000 devices, and counting, in the field. In terms of clients, there are 300 to 400, each of them with their own users.

How are customer service and technical support?

We have contacted technical support and because we are just a small client, rather than a partner, it can take 30 minutes to get a solution. We have not had to use it much to this point, so this may not be a fair evaluation.

Which solution did I use previously and why did I switch?

This solution was already in place when I started with the company. AWS was in-place and they have never switched to anything else.

How was the initial setup?

Our build, or deployment, is dependent on the application, but the pipeline for submitting a new commit and making it a hot deploy would take from five to twenty minutes, depending on the solution.

What's my experience with pricing, setup cost, and licensing?

For our infrastructure, the cost is approximately $25 per device, and you have to include the other tools that we have in the cloud, for a total of approximately $200,000 per year. Our tools included several databases and Kubernetes. If the price was a little bit cheaper, I would consider this solution to be a ten out of ten.

What other advice do I have?

I'm not very experienced in the solution yet. I don't have a clear view of all that is offered, but with the experience that I do have, I'm pretty happy with the features and it is difficult for me to find where they are lacking.

Currently, I am switching to Redshift, which is one of their solutions that is already deployed. I can't say that I'm missing anything from their roadmap, so far.

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
857,028 professionals have used our research since 2012.
reviewer932685 - PeerSpot reviewer
VP at a computer software company with 201-500 employees
Real User
Good support, stable, and easy to scale according to our clients' needs
Pros and Cons
  • "The most valuable feature is scalability, as it is very easy to scale."
  • "It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients."

What is our primary use case?

We are a software company and we use Amazon AWS as part of the solutions that we provide to our clients. The primary use case is an internet banking system. It is used in mobile banking, digital internet banking, and corporate banking.

What is most valuable?

The most valuable feature is scalability, as it is very easy to scale.

What needs improvement?

One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.

It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.

For how long have I used the solution?

We have been using Amazon AWS for approximately five years.

What do I think about the stability of the solution?

We have faced no major issues with AWS. So far, so good, and we plan to continue using it.

What do I think about the scalability of the solution?

Scalability is very good and easy to do.

We have three or four clients using this platform. Most of our clients start with something small, and they are looking for growth. This is one of the reasons that we are using this cloud-based system. It gives them something small to start with, that fits their requirements.

How are customer service and technical support?

I have seen the email exchange on consulting an issue, and so far, their support is okay.

Which solution did I use previously and why did I switch?

We did not use another cloud platform prior to AWS.

How was the initial setup?

Installation is not a concern for this product, as it is handled by Amazon.

The only concern is during deployment and integrating with other products. However, there are solutions in place for this and it takes between one and two days to complete.

What about the implementation team?

We have an in-house team for deployment and maintenance, but we also have a consultant to assist us.

What's my experience with pricing, setup cost, and licensing?

This is a subscription-based service and there are licensing fees.

Which other solutions did I evaluate?

We explored using Microsoft Azure and another cloud, but we did not implement either one. 

What other advice do I have?

In summary, this is definitely a product that I recommend because it's stable. Also, The capabilities and features are better than some of the competitors.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
AWS Certified Solutions Architect y Cloud Application Developer at Honne Services
Real User
Helps us migrate clients to the cloud with ease, and allows us to provide a wide range of cloud services that live in AWS ecosystem and can interact with on-premises data centers
Pros and Cons
  • "The AWS feature that I most enjoy is Lambda functions. I primarily use serverless components because they allow you to process things without having to compromise on resources like when running EC2 instances or virtual machines. With minimal effort, you can scale up an unlimited number of processes, even concurrently, to process things. I frequently work with web APIs, so I use Lambda a lot in this area."
  • "Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico."

What is our primary use case?

I am an AWS Certified Solution Architect Associate as well as a Certified Cloud Practitioner, and I am currently pursuing the development specialty. I mainly use AWS to develop cloud solutions for clients.

As a Solution Architect Associate with focus on development, my clients typically ask me to help them personalize AWS services as they pertain to the client's business. For example, I will often work with AWS SQS queues, ETL jobs, APIs and storage, and other services offered by AWS in the cloud.

Generally, my work has more to do with development rather than architecture, and other AWS services that I use include EC2, S3, Lambda, API Gateway, Amazon Connect, Alexa, DynamoDB, ECS, and EKS.

My daily activities are essentially focused around implementing AWS services for clients who want to migrate their existing computing infrastructure to the cloud. For example, if a data center is on-premise, our solution is to bring that data center to the cloud. This kind of migration includes moving all the applications that a company uses to the cloud in progressive steps. We also work to enhance their applications with extra code and the advanced features that the AWS cloud offers, like Lambda for instance. 

The clients that I work with — which include large organizations like universities — also use cloud providers other than AWS, including 3Cloud, Google Cloud Platform, and Microsoft Azure. I, however, specialize only in AWS and Azure.

How has it helped my organization?

Here is an example of how AWS has helped one of our clients: With Amazon Connect, we can track all activity in the past and in real-time, so we can know how many calls are in progress and if there are any problems. With a student payment system, for example, if a student has a problem because their credit card was rejected, we're able to trigger an SMS notification to somebody so they can contact the student to make a payment with a different form.

The university is thus able to offer a streamlined payment service with automatic fallback options (e.g. receiving payments with a card reader in person) and all of this is automated thanks to AWS Lambda, which lets us handle customized metrics automatically and in real time.

What is most valuable?

The AWS feature that I most enjoy is Lambda functions. I primarily use serverless components because they allow you to process things without having to compromise on resources like when running EC2 instances or virtual machines. With minimal effort, you can scale up an unlimited number of processes, even concurrently, to process things. I frequently work with web APIs, so I use Lambda a lot in this area.

What needs improvement?

Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico.

I also think that Amazon Rekognition could be improved. For example, I have used Rekognition to label things like trucks, buses, etc. Then we put a camera in front of a bus, so that we can send notifications if the bus driver overtakes another car on the wrong side of the road. However, it seems that Rekognition's machine learning doesn't yet have the capabilities needed to make this kind of labeling and recognition system work properly. Thus, we've had to resort to alternative solutions.

And in terms of how easy it is to learn, Amazon doesn't have the most friendly educational platform. It is very obtuse, in fact. I have wasted a lot of time and effort studying through the official channels, so now I mostly use Udemy courses instead. They are very practical and much simpler, but I would still prefer to learn from the official educational platform if it were improved.

For how long have I used the solution?

I have been using AWS for about five years now. 

What do I think about the stability of the solution?

The stability of AWS is very good. 

What do I think about the scalability of the solution?

I work with AWS Lambda all the time and I never have any problems with scaling. Recently, Lambda launched a new billing system, which is cost per millisecond. Before, we would get cost per hundred milliseconds, as the minimum, and now if we use only 10 milliseconds, then the cost for 10 milliseconds is exactly how much we have to pay. So that's great, because now I can scale my functions with a precise cost calculation.

How are customer service and technical support?

I currently have several issues with Amazon Connect because we can only obtain two telephone numbers by default. With this scenario, there was a very difficult process to let Amazon know that we are not working for ourselves in our console, and that we offer our services as a third party, in terms of SaaS and IaaS, to our customers.

I'm not directly involved in the creation of accounts, and I just use them once they are created on the company or client's side. But in Amazon Connect, when we needed to add more users, the time response from Amazon was two or three days. We are subscribed to the developer support plan, and I think two or three days is a lot of time.

How was the initial setup?

Either my company or the clients usually have the console already set up when I start work on it, so there's not much in the way of setup that I can comment on.

What about the implementation team?

With the AWS projects that I lead for clients, it's basically just me that works on deployment, implementation, and maintenance.

What's my experience with pricing, setup cost, and licensing?

When it comes to professional certification in AWS, I implore others to study hard before your exams because $300 is a painful waste of money if you fail.

With AWS products, there is a steep learning curve and I think there are so many aspects because it is really an ecosystem. If you are committed to reducing costs, or increasing performance, or optimizing in any manner, you have to know the solution really well.

I think the best way to achieve this is by experience, but if you don't have any experience, studying hard is the next best thing to do.

Which other solutions did I evaluate?

The two alternatives I've considered are Microsoft Azure and Google Cloud Platform. However, because I am only certified in AWS, I don't know the difference between, for example, Microsoft functions in Azure and AWS Lambda functions in a commercial sense.

In a technical sense, though, AWS seems to be more comprehensive in the programming languages that it supports. For example, with AWS Lambda functions I can program in Python, PHP, Go, and many others, but with functions in Azure, you are limited to fewer options.

To our client, it's neither here nor there, because they're typically not involved in the actual development, but if you use Azure architecture then you're going to be limited to the programming languages that Microsoft supports.

What other advice do I have?

If you want to take advantage of all the benefits that AWS offers, then it's best to take the time to learn how the entire ecosystem, and each part of it, works. 

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Advance Consulting Partner
PeerSpot user
reviewer1483656 - PeerSpot reviewer
Assistant General Manager, Information Technology & Infrastructure at a real estate/law firm with 10,001+ employees
Real User
Easy to provision new virtual services, easy to scale, and has most of the infrastructure components
Pros and Cons
  • "It is quite easy to provision new virtual services for our use. The procedures are quite straightforward and simple as compared to other competitors, such as Microsoft or Huawei. This is what we are happy about with Amazon AWS. It is pretty mature in terms of the availability of most of the infrastructure components. If you want to deploy a server on your platform, everything is already there in terms of the operating system, network components, securities, and data encryption. It is also quite scalable and stable."
  • "Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us."

What is our primary use case?

It has been useful for running virtual services for some of our internal applications. Some of the developers are using it for doing some kind of development work on robotics process automation or RPA.

What is most valuable?

It is quite easy to provision new virtual services for our use. The procedures are quite straightforward and simple as compared to other competitors, such as Microsoft or Huawei. This is what we are happy about with Amazon AWS.

It is pretty mature in terms of the availability of most of the infrastructure components. If you want to deploy a server on your platform, everything is already there in terms of the operating system, network components, securities, and data encryption. It is also quite scalable and stable.

What needs improvement?

Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us.

For how long have I used the solution?

I have been using this solution for two to three years.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is quite scalable. It is easy to expand and unsubscribe. In terms of the number of users, we have ten administrators from the IT side.

How are customer service and technical support?

We have interacted with them. They are quite responsive to our inquiries.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

It was pretty much done by our in-house developers.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis. I believe we are satisfied with the current pricing. Otherwise, we would have switched to another vendor.

What other advice do I have?

I would recommend this solution. Amazon AWS cloud is pretty mature in terms of availability for most of the infrastructure components. It is a one-stop shop that gives everybody simple steps to get things done, which is great.

I would rate Amazon AWS an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1443630 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 501-1,000 employees
Real User
Scalable with a straightforward setup, but needs better UI
Pros and Cons
  • "The initial setup is straightforward."
  • "The user interface (UI) needs improvement. Right now, it's not the best."

What is our primary use case?

I'm a service provider providing services to customers. I'm using AWS as sort of a generalization. There are 62 products offered by Amazon on cloud-related services, which include EC2, includes Silverlight, it includes a whole bunch of different solutions, F3, EBS, so we've got solutions that we have to support for all of it.

What is most valuable?

Glacier is one of the solution's most valuable features.

The initial setup is straightforward.

What needs improvement?

The user interface (UI) needs improvement. Right now, it's not the best.

The product's authentication method could be better.

The pricing model could have a more competitive edge.

It would be great, in a future release, if the solution offers unified hybrid management, or hybrid cloud management.

For how long have I used the solution?

I've been using the solution for four years at my current company. Personally, I have about eight years of experience with the product. I've worked with it for quite a long time at this point.

What do I think about the stability of the solution?

Generally, the solution is pretty stable. That said, when they have an event or an outage, it's pretty severe.

What do I think about the scalability of the solution?

The solution is quite scalable. A company that needs to expand the solution should be able to do so pretty easily.

We have applications that run on AWS. However, in terms of administrators or interface people, that interface with AWS directly, we have probably about 80 users on the product.

How are customer service and technical support?

I personally have never conversed with technical support. That said, I haven't heard of any complaints about their level of service. From that, I would assume that our organization is largely satisfied with their support offering.

How was the initial setup?

The initial setup is not complex. It's pretty simple and straightforward.

If you know the patterns for how to set up and host, it's a quick deployment. We normally automate all of our deployments anyway, so the deployment process itself is quick and easy.

What's my experience with pricing, setup cost, and licensing?

The product is an a la carte service. It offers a set of microservices that are associated with it. Therefore, the solution pricing varies quite a bit.

The pricing could be more competitive. If a company is questioning whether it's cheaper than owning a server yourself and running a server yourself, the general answer to the total cost of ownership is yes, it is cheaper. However, if you have to move data around a lot, it will not be cheaper.

Which other solutions did I evaluate?

We've evaluated other options as we use a variety of other solutions as well. We've evaluated a lot of other companies.

What other advice do I have?

We're an Amazon partner as well as customers of theirs.

We're using the latest version of the solution.

I would recommend that most small to medium businesses that they use a consultative agency or a managed service provider to help them with the product.

Overall, I would rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1338108 - PeerSpot reviewer
Senior Technical Architect at a computer software company with 1,001-5,000 employees
Reseller
Highly scalable, highly stable, and fast support
Pros and Cons
  • "We are mostly using EC2 compute and other resources. Most of our managed services are in AWS, which some of our clients prefer."
  • "User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that."

What is our primary use case?

Most of our managed services are in Amazon Web Services. We also use Kubernetes clusters for some of the cases. 

We are basically on the cloud, and most of our clients prefer AWS as the cloud provider. Most of the solutions have been on-premises, which basically involves migration to AWS. We also started using a hybrid model because some of the clients prefer a hybrid cloud kind of approach, where they have an on-premises model and something on the cloud so that they can just connect their data centers to the public cloud. 

What is most valuable?

We are mostly using EC2 compute and other resources. Most of our managed services are in AWS, which some of our clients prefer.

What needs improvement?

User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. 

The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that.

For how long have I used the solution?

I have been using Amazon AWS for almost two and a half years.

What do I think about the stability of the solution?

It is a stable product. We do not have any issues with its stability. Most of the customers come for 99% to 99.95% availability. 

What do I think about the scalability of the solution?

AWS has a very highly scalable model. Because the availability requirements are high, we typically go for additional redundancy. It is easily possible to support different operating models in AWS.

How are customer service and technical support?

Their technical support is very good and fast. Whenever you need something to be fixed, they are able to do it completely.

How was the initial setup?

It is comparatively very easy. We have our own R&D environment where we do our work. When we want to actually do something for the client, we just move the work that we have done in our R&D environment into the client's cloud. It is very easy to use all the services.

What's my experience with pricing, setup cost, and licensing?

Its price is kind of okay. When we do a migration from on-premises to the cloud, we typically use the lift-and-shift model. Based on the studies that we have done, cost savings are definitely there when we moved from on-premises to the cloud.

What other advice do I have?

I feel that you shouldn't basically stick with any particular cloud provider. If you really want to take the benefits of a multi-cloud environment, you should not build your applications focused on any particular cloud provider. You should build something that is generic, and whenever required, you should be able to switch to any kind of cloud provider. People tend to actually focus on one particular cloud provider, and they start building their applications to cater to that provider. You shouldn't do that. You should reap the benefits of all cloud providers. This is what we also say to our clients.

I would rate Amazon AWS an eight out of ten. It is really good as compared to the other cloud providers such as Google Cloud.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Co-Founder at a consultancy with 1-10 employees
Real User
A broad set of global cloud-based products with a steep price tag
Pros and Cons
  • "It has a dynamic scaling capacity which is very helpful."
  • "Some of their well-listed services are not super configurable."

What is most valuable?

We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful. 

The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to. 

They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.

What needs improvement?

It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

For how long have I used the solution?

I have been using Amazon AWS since 2018. 

What do I think about the stability of the solution?

So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.

It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.

How are customer service and technical support?

The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.

We have a team of around four or five engineers who handle all maintenance-related issues.

How was the initial setup?

Regarding the initial setup, it took a while for us to get up to speed.

It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.

What's my experience with pricing, setup cost, and licensing?

Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.

They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.

What other advice do I have?

On a scale from one to ten, I would give Amazon AWS a rating of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
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Updated: April 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.