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Jai_Prakash - PeerSpot reviewer
Senior Manager IT at OakNorth Bank
Real User
Top 5
Easy to set up, good support, and feature-rich
Pros and Cons
  • "The installation and initial setup are easy."
  • "We have had several issues with the products and services but as of now, there are no good alternatives."

What is our primary use case?

We use the AWS Cloud service for storing company-related information.

What is most valuable?

The cloud-based infrastructure has several good products that people normally use.

What needs improvement?

We have had several issues with the products and services but as of now, there are no good alternatives.

For how long have I used the solution?

I have been using Amazon AWS for the past seven years.

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What do I think about the stability of the solution?

I use AWS several times each day, and we plan to continue using it.

What do I think about the scalability of the solution?

We have 7,000 users on AWS.

How are customer service and support?

The technical support and customer service are good.

Which solution did I use previously and why did I switch?

I have also worked with Microsoft Azure and I find the initial setup of AWS to be easier.

How was the initial setup?

The installation and initial setup are easy.

What's my experience with pricing, setup cost, and licensing?

This is a subscription-based product.

This is not an expensive product but it would be an improvement if the price were cheaper. Google Cloud, for example, is cheaper.

What other advice do I have?

This is definitely a product that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1572765 - PeerSpot reviewer
Manager at a pharma/biotech company with 10,001+ employees
Real User
Scalable and easy to use with its own ecosystem
Pros and Cons
  • "Technical support is quite helpful."
  • "The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer."

What is our primary use case?

We have, for example, a big analytical platform running on top of AWS. We have many Lighthouse projects in the digital space running on AWS. We have so many things running on AWS. We use it for storage services. We use it for computing services. Its use cases are really very broad.

What is most valuable?

The product is very easy to use. It's flexible.

It's the leading cloud platform in the world, and it has a very wide variety of services.

The product has a very good ecosystem of its own. 

The product has proven itself to be very stable.

The scalability of the product is great.

Technical support is quite helpful.

What needs improvement?

The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer.

For how long have I used the solution?

We've been using the solution for a couple of years at this point. We're a good AWS customer.

What do I think about the stability of the solution?

The stability is very good. the performance is excellent. It doesn't crash or freeze. There are no bugs or glitches. Overall, it's excellent.

What do I think about the scalability of the solution?

The solution can scale very, very well. If a company needs to expand it, it can do so without too much trouble. 

Currently, I would say, the number of end-users who use applications on top of AWS is only at about 1,000.

We do have plans to continue to use the product and to expand it in the future. We will be scaling it ourselves. 

How are customer service and technical support?

We've used technical support in the past. We've been very happy with them overall. I have no complaints. they are helpful, knowledgeable, and responsive. 

How was the initial setup?

There is no installation or implementation per see. It's a cloud service. You simply have to sign up.

What's my experience with pricing, setup cost, and licensing?

The solution can get rather pricey. It should be more reasonable. It's our main complaint about the product - the total cost of ownership is just too high.

We aren't buying licenses, we are buying cloud services. 

What other advice do I have?

We are an enterprise with thousands of applications. We have really a broad mix of infrastructure. We have a technology standard list of several thousand products. We use a lot of AWS services. We're a customer and an end-user.

As a cloud-based solution, we're always using the latest version.

I'd rate the solution at a nine out of ten. We've been very happy with it overall. 

I would recommend the product to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
September 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,445 professionals have used our research since 2012.
it_user1559967 - PeerSpot reviewer
Director, Tools Engineering & Security, Data Platform
Real User
Reliable, easy to scale, easy to set up, and the support is responsive
Pros and Cons
  • "It scales extremely well."
  • "Price can always be cheaper."

What is our primary use case?

Our use cases are essentially infrastructure provisioning for backend services. We also use it for environment automation. 

We use it for CIPD. So, this is like AWS Beanstalk. We use it for infrastructure provisioning, auto-scaling some of the container services as well, block storage, such as S3.

What is most valuable?

It's a suite of services. There is no one thing that you can pinpoint and say that this is the most valuable.

AWS definitely works for us.

What needs improvement?

There are some subjective pain points, but we are pretty satisfied.

For how long have I used the solution?

I have been using this solution for six or seven years.

We are not exactly using the latest version. We are using what Amazon rolls out.

It's software or infrastructure as a service, so we use what Amazon has.

We don' use the beta products and try to stay away from them. We only use what is generally available.

What do I think about the stability of the solution?

It's a stable solution. It's definitely reliable, we have run enough critical business services on it.

What do I think about the scalability of the solution?

It scales extremely well. Most things are inbuilt. It is easy to scale vertically and horizontally.

How are customer service and technical support?

It also functions on a tiering level, and that is based on what kind of customer you are.

Internally, there is some tiering on which they respond to tickets. 

Overall the customer service support is pretty comfortable. 

They usually respond and resolve tickets fairly quickly.

How was the initial setup?

The initial setup is fairly straightforward.

What's my experience with pricing, setup cost, and licensing?

They have different pricing models for each suite of services. For example, if you are with EC2; E2 has spot instances and EC2 has on instances. You can pay upfront or you can reserve an instance.

You can pay upfront or you can on an annual basis for certain machines, and you can keep them up which you get quite a competitive discount.

You can take spot instances, as in certain predefined instances, that you can spin up when you need it, but those ten to be expensive because it's ad-hoc.

You can also just go with the normal EC2 instances that are charged at the usual pricing rate.

For us, it's use-case specific and we move between all three pricing options.

Price can always be cheaper.

What other advice do I have?

As a customer, I would wholeheartedly recommend this solution to others.

From our use cases and standards, most of the things are pretty much covered, so we're happy.

I've been pretty happy with my experience with AWS. I would rate Amazon AWS a solid nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Enterprise architect at a computer software company with 201-500 employees
Real User
Stable with good native tools and a relatively easy initial setup
Pros and Cons
  • "The solution has very good Lambda functions within AWS."
  • "The pricing could be more competitive."

What is our primary use case?

We primarily use the solution for our partner.

We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services. It is right from data integration, data inception to data processing, to advanced visualization and analytics. We are also using the AI and machine learning aspects as well.

What is most valuable?

We have been using the data ingestion. 

There are native tools which are AWS Glue, which we are using for data integration. 

We also use the Spark and Python-based integration which are both very good. 

The solution has very good Lambda functions within AWS.

We also use AWS Redshift for data modeling along with the integration with Snowflake.

The solution is very stable.

The scalability is excellent.

We've found the initial setup to be quite simple and straightforward.

Technical support is pretty good.

What needs improvement?

The pricing could be more competitive.

There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch. 

Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.

For how long have I used the solution?

We've used the solution for a couple of years. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is very good. The product does not have any bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution is the number one cloud product. It is extremely salable. A company shouldn't have any trouble expanding it.

From a user perspective, I would say from accounts, we are primarily into banking and insurance. We have around four to five of our banking accounts using it. They are a mid-scale bank. 

We do plan to continue using the product.

How are customer service and technical support?

Technical support is good. Overall, they are the number one cloud provider and they have an overall very high market capitalization. The support they have on offer is very good. We're satisfied with the level of service they offer.

Which solution did I use previously and why did I switch?

We have also used the Azure platform as well.

How was the initial setup?

The initial setup is easy. It's not overly complex. The deployment depends, however, it could take a few hours to maybe a day, as it is platform and software as a service. It is all managed by AWS. The installation and management require a bare minimum configuration.

What's my experience with pricing, setup cost, and licensing?

The cost structure could be better. It needs to be more transparent. After COVID, it is competing directly with Azure - which is a bit more of a cost-effective option. It's also competing directly with Google. If they were cheaper, they would be much more competitive in the space.

From a licensing perspective, the cost of ownership is based on usage. 

What other advice do I have?

We are consultants.

We are using the latest version of the solution. I cannot recall the exact version number at this time.

I'd rate the solution at a nine out of ten. We've enjoyed its capabilities so far.

I would recommend this solution to other companies and organizations.

There's a lot of due diligence which happens before organizations choose cloud solutions and then, of course, it needs to fit into the scenario. There is a cost-benefit analysis that has to be performed. It's a good idea to compare it to other platforms as well. Companies need to make sure it factors in the strategic landscape and the tools and technologies that the organization already has. If clients need assistance, we do participate in those strategic initiatives.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
Plenty of services, simple to understand, with significant support
Pros and Cons
  • "Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing."

    What is our primary use case?

    There are different services, approximately 150 of them, this solution can provide. There are a few services I most commonly use. I am using it for the virtual servers, Lightsail which are lightweight virtual servers, and a simple storage service which is called S3.

    What is most valuable?

    Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing.

    For how long have I used the solution?

    I have been using the solution for three years.

    What do I think about the stability of the solution?

    We have approximately 15 users using the solution in my organization.

    What do I think about the scalability of the solution?

    The scalability of the solution all depends on the services that you are using. It is very easy to scale in the cloud if you want to launch multiple servers and if you want to vertically or horizontally scale up the servers. It can support many environments such as Windows and Linux.

    How are customer service and technical support?

    The support is fast at responding and resolving issues.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Azure and DigitalOcean previously.

    How was the initial setup?

    The solution is an on-demand service. There is a monthly billing requirement which is for the virtual machines we currently use.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive compared to other providers because you need many of the services and it can add up fast.

    What other advice do I have?

    I recommend this solution to others and I plan to use the solution in the future.

    I rate Amazon AWS a ten out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1526127 - PeerSpot reviewer
    Director of Technology at a energy/utilities company with 51-200 employees
    Real User
    Stable, flexible, always up to date, and works well as long-term or short-term storage
    Pros and Cons
    • "It's a flexible solution."
    • "The interface is relatively complex."

    What is our primary use case?

    We use this solution for everything. It's our infrastructure. You can have long-term or short-term storage. You can have elastic servers, analytical AI, machine learning services, and API services.

    What is most valuable?

    It's a flexible solution.

    What needs improvement?

    The interface is relatively complex. It's not complex when you compare it to Azure, but with some other competitors, it is a little complex.

    The interface could be simplified. It's an area that needs improvement, as well as the price.

    For how long have I used the solution?

    I have been using this solution for five years.

    We are using the latest version. It's always kept up-to-date by Amazon.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    It's a scalable product. Everyone in our organization is using this solution. We have 100 users.

    We are not sure if we are going to continue using this product. We may move to Azure or GCP. We haven't made that decision.

    How are customer service and technical support?

    You have support but not very much. It's all do-it-yourself and you figure it out for the most part.

    You have outside consulting firms that provide the support. 

    Which solution did I use previously and why did I switch?

    We use Azure, just for backups.

    How was the initial setup?

    There is nothing to install, it's cloud. It's easy.

    What's my experience with pricing, setup cost, and licensing?

    The prices are a bit high. But they are the first ones on the market to really do this and they have a monopoly on it.

    Depending on what you get, you will have to pay for a license. For example, if you get SQL Server, which is a Microsoft product, you need to pay for a license. If you get other products, you may have to get a license. They will provide that or they will sell it to you.

    In some instances, it may be, that you bring your own licenses.

    Which other solutions did I evaluate?

    Azure has better services for some aspects, and Google GCP has obviously got some competing products. I think each provider has its benefits, advantages, and disadvantages.

    What other advice do I have?

    I would rate Amazon AWS an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1207650 - PeerSpot reviewer
    Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
    Real User
    Cloud computing services with useful analytics feartures.
    Pros and Cons
    • "I like many features, like the recently released useful analytics features. There are many from the data analytics or database side."
    • "The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS."

    What is our primary use case?

    We mainly use AWS for migrating onto the cloud or for analytic services and machine learning. 

    What is most valuable?

    I like many features, like the recently released useful analytics features. There are many from the data analytics or database side.

    What needs improvement?

    The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS.

    For how long have I used the solution?

    I have been dealing with Amazon AWS for the last two years.

    What do I think about the stability of the solution?

    AWS is a stable and flexible solution.

    What do I think about the scalability of the solution?

    AWS is a scalable product.

    How are customer service and technical support?

    Technical support is customer-friendly and knowledgeable.

    How was the initial setup?

    The initial setup and installation are straightforward. They have very good documentation, and if you can follow the script, you can do it. I was trying to do it with the Datacom script, and I was able to make services like VPC and EC2 in the database cloud seamlessly.

    What's my experience with pricing, setup cost, and licensing?

    The prices are somewhat on the higher side. It would help if they can bring it down, especially for the sporting segment and for on-demand instances.

    What other advice do I have?

    I would recommend Amazon AWS to potential customers.

    On a scale from one to ten, I would give Amazon AWS a nine.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1505535 - PeerSpot reviewer
    Corporate IT Applications Manager at a retailer with 10,001+ employees
    Real User
    Robust, easy straightforward, and works well for our e-commerce solution
    Pros and Cons
    • "The stability is magnificent, it's spectacular."
    • "When you are first starting, the initial setup can be a bit complex, but it gets easier after that."

    What is our primary use case?

    We use Amazon AWS as an IaaS Cloud for our e-commerce sites.

    How has it helped my organization?

    Because of the stability and scalability AWS provides, our team can now focus on how to engage and delight our customers instead of constantly being fixing production issues.

    What is most valuable?

    We have not had any problems at all. 

    In the 4 years that we have been using  IaaS services from Amazon, we have not had any issues.

    It's a great IaaS cloud. They are the leaders. No cloud provider can match Amazon right now.

    Other providers are improving year over year, but Amazon is still ahead at least two years.

    What needs improvement?

    Working with AWS requieres your organization to invest in training your team to better use and take advantaje of all that AWS has to offer.

    For how long have I used the solution?

    We have been using this solution for 4 years.

    What do I think about the stability of the solution?

    AWS provides without a doubt the most mature and stable IaaS cloud in the market.

    What do I think about the scalability of the solution?

    We have thousands of customers who are going to our websites to purchase goods and it takes a matter of minutes to scale the infrastructure both horizontally or vertically.

    How are customer service and technical support?

    Great services, assistance and response time from the AWS team

    How was the initial setup?

    It depends on how complex is the architecture of the solution to be deployed, in our case because Magento is sort of "native" for AWS it has been straightforward.

    What about the implementation team?

    We implement through a vendor team specialized implementing and managing Magento on AWS

    What other advice do I have?

    I would rate Amazon AWS a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2025
    Buyer's Guide
    Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.