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Team Lead for Data center at BMB
Real User
Easier to expand, update, and add more resources compared to the traditional solution
Pros and Cons
  • "It's a good product based on the features. You can upgrade the solution with only one click."
  • "You cannot install another operating system such as Microsoft or Hyperflex or Nutanix. We have also had a hardware problem."

What is our primary use case?

We are implementers of this solution. We have deployed this product in many Middle East regions. We are also customers and an IT service.

The last time I installed the solution, we were using version 4.7 and we are planning to upgrade to version 7. The solution is deployed on-prem.

We installed the upgrade and migrated from a traditional solution to the virtual machine.

What is most valuable?

It's a good product based on the features. You can upgrade the solution with only one click.

What needs improvement?

You cannot install another operating system such as Microsoft or Hyperflex or Nutanix. We have also had a hardware problem.

Hopefully, it can be installed with another stable solution, but I doubt that because it's based on VMware.

For how long have I used the solution?

I have been using this solution within the past year.

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What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

For deployment, we used a consultant. We needed auto recovery because we faced a hardware problem. It was a board problem. That's why we engaged DNC to replace the board, and it was very easy to discover the node and deploy the process.

What was our ROI?

An organization can get ROI because the solution is scalable. It's cheaper to expand and add more resources than the traditional solution.

What other advice do I have?

I would rate this solution 9 out of 10.

Before proceeding with any configuration and implementing the solution, you should prepare the prerequisite. Prepare the VLAN, the prerequisites, and the IP requirements before proceeding with any installation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
PeerSpot user
reviewer1507302 - PeerSpot reviewer
Sr Solution Architect - Enterprise Storage and Virtualization at a computer software company with 501-1,000 employees
Reseller
Simplifies operations and provides the ability to manage everything from a single console
Pros and Cons
  • "Our clients value being able to upgrade with one click or a few clicks."
  • "They're getting better with their one-click upgrade. The success factor is now between 85% to 87% with the latest release. They should just continuously improve on that one-click factor and make it more seamless."

What is our primary use case?

It is used for consolidation, modernization of infrastructure, and simplification. That's what most customers are looking for with this solution.

I am using its latest release.

What is most valuable?

Our clients value being able to upgrade with one click or a few clicks. 

The ability to manage everything from a single console is one of the key advantages that our clients see. They don't have to worry about how to manage the storage, how to manage the servers, and how to manage the virtualization layer. Everything comes in a single platform. As a result, IT teams are shrinking, and very often, the budgets are no longer for people. They're more for automation.

What needs improvement?

They're getting better with their one-click upgrade. The success factor is now between 85% to 87% with the latest release. They should just continuously improve on that one-click factor and make it more seamless.

For how long have I used the solution?

It has been about a year, but previously, I have worked on the Fujitsu equivalent for many years.

What do I think about the stability of the solution?

It is very reliable.

What do I think about the scalability of the solution?

Scalability is a misunderstood notion in the hyper-converged environment. Very often, people misunderstand what and how things are being scaled within a hyper-converged environment, and this is applicable to every solution out there. So, from a scalability point of view, in terms of the technology itself, it is fairly easy, but in terms of dollars and what it means, very often, people are a little bit surprised about it. If you want to upgrade your storage, you don't necessarily upgrade just one hard drive. If you're in all-flash storage, every node has to be upgraded. There are rules around disk groups and things of that nature, so it becomes a bit of a challenge, and sometimes, it is at a price that customers do not expect. The pricing and how things are evolving over a period of time are very often misunderstood by customers.

How are customer service and support?

I don't deal with them. I am more on the presales and delivery side. I'm sure there are challenges around that, but I'm not aware of any concerns at this point.

How was the initial setup?

It is very straightforward.

What's my experience with pricing, setup cost, and licensing?

It varies. It could be $100,000 at the smaller end and millions and millions of dollars at the higher end. 

What other advice do I have?

It is a very reliable and simplified solution. If you're looking for simplification of operations, this is a great solution to implement.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
VxRail
May 2025
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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Cyber Security Analyst at Petrotrade
Real User
Top 5Leaderboard
Great deduplication with data conversion capabilities and very user-friendly
Pros and Cons
  • "The initial setup is simple."
  • "We'd like to see more automation capabilities in the future."

What is most valuable?

The data conversion capabilities are very good.

Deduplication is excellent.

The initial setup is simple.

What needs improvement?

As of right now, I cannot think of any improvements, as it has been working very well.

It might help if there was more confidentiality between VxRail and the Data Domain for Backup. There are several issues with backup solutions. We'd like integration with Avamar.

We'd like to see more automation capabilities in the future. 

For how long have I used the solution?

I've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is like a rock. It's extremely stable. We've had no issues. It doesn't crash or freeze. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We haven't tested the scalability and therefore I cannot comment on its capabilities. 

Currently, we have more than 1,000 users on the solution. They are basically working with the database.

Next year, we have plans to increase usage. e plan on getting more customers and therefore will need to bill for more storage. 

How are customer service and support?

For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So far, our experience with the integrator has been very good. We have no complaints. 

How was the initial setup?

We didn't have any issues with the initial setup. It was very straightforward and not overly complex. 

Our contract partner handles any maintenance tasks. 

What about the implementation team?

An integrator assisted us with the initial implementation process. They were very professional and the experience overall was positive. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the licensing aspects of the solution. It's basically just a one-time purchase. 

Which other solutions did I evaluate?

There are very many competitors between the hyper-converged solutions, such as Nutanix and Dell, and so on. We also looked at VMware options. However, we are wanted to go with something that was more stable and we're generally attracted to Dell. 

What other advice do I have?

We're just a customer and an end-user.

It's a very stable system. It's very easy to use. You just need one desktop for control over all the items of the system. As of now, it's been problem-free.

I would rate the solution at a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
EUC Consultant
Real User
It's a simple, efficient solution, but upgrades take too long
Pros and Cons
  • "VxRail is a simple, efficient solution. It's easy to upgrade and scale the solution. If we increase our user base, we can easily scale it out. We have several thousand using it now."
  • "When we have a vulnerability or we need to upgrade VxRail, it takes a long time. It takes eight hours each time we upgrade."

What is most valuable?

VxRail is a simple, efficient solution. It's easy to upgrade and scale the solution. If we increase our user base, we can easily scale it out. We have several thousand using it now. 

What needs improvement?

When we have a vulnerability or we need to upgrade VxRail, it takes a long time. It takes eight hours each time we upgrade. 

For how long have I used the solution?

I've been using VxRail for six or seven years.

What do I think about the stability of the solution?

VxRail is stable. However, it's not a central solution, so we can lose some information, logs, and data when we remove a node. The efficiencies must be improved. For example, in Nutanix, when you move or remove a node, you get any errors or warnings, and you can work as well. But removing nodes in VxRail could cause some issues. You have to put the node in maintenance mode then reboot the rest.

How are customer service and support?

I haven't used Dell EMC support. My colleagues made a ticket with Dell EMC one year ago, but it's a strong solution. When we have an issue, it's usually not a problem with the hardware solution or the infrastructure. We more often have issues with the system close to the baseline solution, like the VMware app or Zoom. When we have trouble with those solutions, we make a support ticket with VMware support, etc., not Dell support.

How was the initial setup?

You don't have to be an expert to install VxRail. To install the node, you just follow the steps from Dell EMC, and you can install the solution in one sitting. It only takes one person to install. We have 30 engineers on my team, but only three are responsible for maintaining VxRail. 

What's my experience with pricing, setup cost, and licensing?

We have a three-year subscription.

What other advice do I have?

I rate VxRail seven out of 10. Maybe when they put out the new version, I'll rate it eight. I would recommend it to others. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rami Jadallah - PeerSpot reviewer
Data Center Solution Manager at a computer software company with 51-200 employees
Real User
Top 5
It's easy to implement and expand
Pros and Cons
  • "VxRail can manage the whole cluster at the same time, so it's easy to expand. VxRail has more features vSAN ReadyNodes that make it easier to implement from scratch."
  • "if we're looking at costs, Nutanix will win because it allows flexibility in the type of hardware you can use."

What is our primary use case?

I work for a telecom company, and we're using VxRail internally.

What needs improvement?

There are multiple things that have space for improvement. The most important are the features related to VMware, vSphere, vCenter, etc. 

For how long have I used the solution?

We've been using VxRail since it was released around five years ago.

What do I think about the stability of the solution?

VxRail is stable.

What do I think about the scalability of the solution?

VxRail is scalable. There have been few problems with VxRail in general. We've had some tickets, but it's generally okay.

How was the initial setup?

The most valuable aspect of VxRail is its ease of implementation. It's not like the ReadyNodes. When you create the adjacent file and manage it with the customer, then the implementation will not take much time. VxRail can manage the whole cluster at the same time, so it's easy to expand. VxRail has more features vSAN ReadyNodes that make it easier to implement from scratch. 

What's my experience with pricing, setup cost, and licensing?

Once we get a deal registration, we'll be fine. 

Which other solutions did I evaluate?

We've looked at alternatives like Nutanix and VMware vSAN ReadyNode.  In terms of management, VxRail is much more expandable. VxRail manager's built-in monitoring tool is a nice feature available in VxRail, but not in ReadyNodes. We don't see many features missing in VxRail but present in other solutions. 

Nutanix is a good competitor for VxRail, and Nutanix's software is helping to position it in the market better. Nutanix's software is better than vSAN's, but VxRail is better overall. However, if we're looking at costs, Nutanix will win because it allows flexibility in the type of hardware you can use.

What other advice do I have?

I rate VxRail nine out of 10. VxRail is well-positioned in the hyperconverged infrastructure segment, but I still think there is a place in the market for Nutanix. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1165599 - PeerSpot reviewer
Director of Information Technology at a logistics company with 10,001+ employees
Real User
Highly stable, efficient, and great performance
Pros and Cons
  • "VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit."
  • "We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail."

What is our primary use case?

We have VxRail for Hyperconverged infrastructure for our Windows and Linux VMs. We have the vRealize Suite which helps us with lifecycle management and forecasting our environments.

What is most valuable?

VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit.

What needs improvement?

We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail.

I have found that Dell sales are the worst part of the organization or the blemish of their solutions. When they tell you, you are receiving something, and then down the road, you find out you actually have to buy something else in order to have the intended functionality it can be frustrating. We should have been told when purchasing this solution that we needed to purchase VMware Tanzu for private clouds.

For how long have I used the solution?

I have used VxRail within the past 12 months.

What do I think about the stability of the solution?

VxRail is highly stable. I would rate VxRail a ten out of ten for stability.

What do I think about the scalability of the solution?

The solution is scalable, it has the ability to scale up but if you go and you add clusters it can get a bit difficult. If you are adding everything new, you only add it, and then it becomes a part of a cluster, but if you started off with a small four-cluster and then you have a 12-node cluster then you want to move those machines, it can take some work.

How was the initial setup?

The installation is straightforward we have never had a problem. They could improve on the process of adding clusters. For example, when you want to add a four-node cluster to a 12-node cluster, there is a whole lot of resetting we have to do on that cluster and put it back on. We do not understand why you can not add a cluster into the same management interface. This is something they should look into.

What other advice do I have?

The only advice that I would give to those wanting to implement VxRail is to make sure that they look at what comes with the VxRail package. For example, Dell offers vRealize, which is not private cloud. They mistakenly will say that it is for private cloud but all vRealize offers are lifecycle management, the ability to do costing, and everything between public cloud and a private cloud. They will tell you that you have to buy VMware Tanzu in order to get the private cloud features. When they initially sell VxRail as hyper-converged infrastructure, they also sell it as your private cloud but there is no private cloud functionality. You have to build that on.

I rate VxRail a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Infrastructure Engineer at CSL Behring
Real User
An entire datacenter in one box
Pros and Cons
  • "VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager."
  • "Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out."

What is our primary use case?

The big portion of it is the VDIs, XenDesktop VDIs. I would say that our biggest deployment for VDI is approximately 15,000 users.

Our team actually maintains the solution and deploys the updates, etc. We have two people that handle all maintenance-related issues. Mostly me but I have support from another person.

What is most valuable?

VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager.

What needs improvement?

The upgrade process is still not finished up. Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out.

If the VxRail upgrade fails on one of the particular nodes in the cluster, it doesn't stop, It pauses. When a problem's fixed and you retry it, it starts from the beginning.

For example, If I have 32 nodes in a cluster and I have a problem with the 31st node, I have to start from node 1 to check everything. To get to node 31, it takes up to three hours.

For how long have I used the solution?

I have been using VxRail for three and a half years.

What do I think about the stability of the solution?

Stability is not related to VxRail. It's related to vSAN. Because VxRail has nothing to do with vSAN. VxRail's just aiding automation and the orchestration processes to vSAN, the VMware vSAN. Overall, the stability is pretty good if the hardware is stable.

What do I think about the scalability of the solution?

The scalability is 10 out of 10. I can add or remove hosts at any time. I have no problem with that.

How are customer service and technical support?

I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware support and vSAN support, VMware support. If I call Dell for any problems relating to VxRail, I don't have to call anybody else.

In any case, if we need VMware engineers, it's just a matter of internally bringing somebody on the call, and then we figure it out together.

How was the initial setup?

The initial setup is straightforward. As soon as I prepare a JSON file I have no problem.

Usually deployment depends on the number of nodes — it's taken up to two hours.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the licensing of this solution.

What other advice do I have?

If you're interested in using VxRail, use your judgment. There are multiple solutions and all of them are geared toward different use cases. Some people will prefer HyperFlex, others will prefer to go with Nutanix, VxRail, or, for god's sake, vSAN ReadyNodes.

VxRail has some limitations. For me, it's limited from doing what it's supposed to do because it's provided by VxRail — it's automated and orchestrated by VxRail. For example, I cannot use VMware Update Manager. I have to use a bundle, which is produced by Dell, and usually, they are at least a month to a month and a half behind VMware.

Overall, on a scale from one to ten, I would give VxRail a rating of eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Virtualization Engineer, SME at DAWSON
Real User
Provides centralized management that is easy to manage and easy to update, and the support is excellent
Pros and Cons
  • "The most valuable features are ease of management and ease of applying updates."
  • "In the version that I was working with, the integrations are in need of improvement."

What is our primary use case?

I use VxRail with VMware VCF. The requirement is to have a private cloud to provide services for users.

How has it helped my organization?

VxRail has improved the way we function because everything is centralized. There is no need to be going to many different places. it's all in one pane of glass, making it easier to manage.

What is most valuable?

The most valuable features are ease of management and ease of applying updates. It provides centralized management.

What needs improvement?

In the version that I was working with, the integrations are in need of improvement.

The technical support is in slight need of improvement.

For how long have I used the solution?

I have been using VxRail for several years, and am just starting a brand new project with it. This will be a fresh deployment.

What do I think about the stability of the solution?

VxRail is pretty robust and steady.

What do I think about the scalability of the solution?

VxRail is very easy to scale. It is simple to add nodes, scale-out, or scale-up. We have more than 2,000 users. There are many different people in people in many different departments, going from regular day to day administration, helpdesk, cybersecurity operations, forensics, virtualization administrators, VDI administrators, and so forth.

How are customer service and technical support?

I have been in contact with technical support and they are excellent. I would rate them a nine out of ten on support because there is always room for improvement, but they do a good job.

Sometimes, when passing on tickets to other techs because people leave on vacation or for other reasons, they don't follow up quickly enough in my opinion. I have found that sometimes, I've had tickets open and two days later, I don't hear anything and it's because the person was out and nobody else took over the ticket. Other than that, they are on point.

Which solution did I use previously and why did I switch?

In my previous organization, we were using a regular blade chassis. We were not using HCI solutions. Rather, it was just the normal virtualization environment deployment using fabric switches. We were also using Dell servers, only it was M540s and 840s on a Dell M1000M chassis.

It was different, and HCI is something that I like.

How was the initial setup?

The initial setup is pretty easy and straightforward.

What's my experience with pricing, setup cost, and licensing?

At about $200,000, this solution is a little bit pricey but it is more economical than others such as Nutanix or Cisco Hyperflex. Dell is more economical.

What other advice do I have?

In my previous deployment, there were a couple of things that I identified as needing improvement. I believe they were addressed on the new version of their software because, in the previous deployment, I wasn't using the latest version. Apparently, VMware came out with VCF 4.1, and Dell came out with a newer iteration. At this point, I'm hoping that the stuff is fixed. Once I start working with the newest version, I'll see what new features I would like to see in the next one.

My advice for anybody looking into implementing VxRail is to read the documentation and do the virtual labs that they have. Repeat them over and over before deploy it on the actual system that they are going to deploy to avoid having to take everything down and redo it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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