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reviewer2328738 - PeerSpot reviewer
System engineer at a engineering company with 1,001-5,000 employees
Reseller
Top 20
May 12, 2024
Offers ample capacity to run systems, reducing the network's footprint
Pros and Cons
  • "The installation process is very quick. When you purchase it, it's up and running without much delay. Adding any additional components is simple, allowing for easy and fast scaling without adding complexity. The centralized management portal makes it easy to manage the entire system."

    What is our primary use case?

    Most users have experience with VMware, so they will find VxRail familiar and straightforward. Shared storage is a common use case, and compact rack units save space. VxRail offers ample capacity to run systems, which also helps reduce the network's footprint. Additionally, it's easy to upgrade existing deployments or set up new systems in testing environments.

    What is most valuable?

    The installation process is very quick. When you purchase it, it's up and running without much delay. Adding any additional components is simple, allowing for easy and fast scaling without adding complexity. The centralized management portal makes it easy to manage the entire system.

    What needs improvement?

    Support could be enhanced.

    For how long have I used the solution?

    We have been using VxRail as a service provider.

    Buyer's Guide
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    February 2026
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    What do I think about the stability of the solution?

    VxRail is known for its stability, supported by a responsive support team that addresses any issues. Regular updates ensure that the hardware and software components remain optimized, minimizing disruptions to business operations.

    I rate the solution’s stability an eight out of ten.

    What do I think about the scalability of the solution?

    When a company scales its operations, such as expanding its business reach or adding more users, it often needs to integrate additional applications and computing resources. VxRail provides the necessary computing infrastructure to support such growth scenarios. It also ensures that the company's IT environment can efficiently handle increased demands while maintaining security. As the company grows, it becomes imperative to secure its infrastructure, making VxRail a crucial component for ensuring both scalability and security.

    The solution is suitable for individuals, government companies, and the financial sector as they can purchase it.

    I rate the solution's scalability a ten out of ten.

    How are customer service and support?

    We encounter challenges, which we escalate to our internal support team and engage for resolution. The process seems seamless as most issues are resolved within 24 hours, and even quicker for feature requests.

    The support for VxRail is excellent. Anytime there's an issue, they create a support case and contact them. They can remotely manage system support and quickly resolve the issue. They need to address some bugs, such as occasional system glitches where certain details, like platform controller services, may crash, requiring a reboot. These issues can arise during power outages or unplanned shutdowns, causing system recovery and operation difficulties.

    Which solution did I use previously and why did I switch?


    How was the initial setup?

    The initial setup is easy and takes a few weeks to complete. 

    I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive. 

    I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

    What other advice do I have?

    If there's a power outage, it's a big problem. Accidental reboots pose a challenge as well. The screen management and the flow machine get stuck during restarts.

    I recommend the VxRail solution because it updates itself, minimizing the need for manual intervention. This makes deployment smoother and requires less support. Additionally, its user-friendly management interface simplifies operations, enabling businesses to focus on their core activities without disrupting their IT infrastructure.

    Overall, I rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Cyber Security Analyst at Petrotrade
    Real User
    Top 5
    Sep 8, 2023
    Excellent performance, especially for database usage
    Pros and Cons
    • "The solution is really stable."
    • "The initial setup is very complex."

    What is our primary use case?

    We use it for our database, all in Flash. So we have excellent performance, and it has resolved all our issues. No issues at all. And the support is very fast.

    What is most valuable?

    This solution is very good. It's a product from the other line, and it's very efficient for us. It has worked very well for us, and we haven't encountered any critical issues with it.

    What needs improvement?

    The solution is very expensive. And it's not scalable for small businesses, just medium to large enterprises. The pricing could be cheaper. 

    Another area of improvement is support. It could be faster. 

    For how long have I used the solution?

    We have been using this solution for about four years.

    What do I think about the stability of the solution?

    The solution is really stable.

    What do I think about the scalability of the solution?

    It is a scalable solution. It handles big data of our database, about three or four million customer services.

    How are customer service and support?

    Overall, the support is good. But sometimes, it takes a long time for the support to respond. 

    How was the initial setup?

    The initial setup is very complex. 

    What about the implementation team?

    Our partner also provides us with implementation and deployment support. We're not capable of troubleshooting it ourselves. We need technical support to handle it, and sometimes, it takes a long time to get the support.

    Deployment takes a long time, but three people are enough. One admin, one manager.

    What's my experience with pricing, setup cost, and licensing?

    The license is very expensive. 

    What other advice do I have?

    Overall, I would rate the solution an eight out of ten. It's a very good and effective product, though somewhat expensive. But in terms of performance and stability, it's worth it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
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    VxRail
    February 2026
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    Andreas Eberhard - PeerSpot reviewer
    Head of IT at Wild & Küpfer AG
    Real User
    May 16, 2022
    Can be updated quickly with fewer resources and is stable
    Pros and Cons
    • "What I like the most in terms of features is the fact that the VxRail update can be done in one week. It takes much less time to do a whole server upgrade and an infrastructure update as well."
    • "The update for the graphics integration and the media drivers isn't included in the VxRail update."

    What is our primary use case?

    For remote work, we use VMware Horizon, running on VxRail, and have centralized all applications and storage.

    How has it helped my organization?

    We can do updates at a much higher cycle with much less resources. We can monitor all the VDI desktops, and I don't have to physically maintain desktops.

    What is most valuable?

    What I like the most in terms of features is the fact that the VxRail update can be done in one week. It takes much less time to do a whole server upgrade and an infrastructure update as well.

    What needs improvement?

    The update for the graphics integration and the media drivers isn't included in the VxRail update.

    For how long have I used the solution?

    We've been using it for the past three years.

    What do I think about the stability of the solution?

    It's very stable. We haven't had any downtime so far.

    How are customer service and support?

    The technical support is good, and I would give it a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used a terminal server from Microsoft and switched because we had to renew the whole data center and wanted to use the latest technology.

    We liked the integrated update, and the people behind Dell technologies made the difference.

    How was the initial setup?

    The initial setup was straightforward. The process took around one day.

    Our environment is in one location, and it's not a stretch cluster; it's a single cluster. We run about 190 virtual desktops and 200 virtual servers on it.

    The solution does not require a lot of maintenance, and the system engineer takes care of that.

    What about the implementation team?

    We wanted to roll out the VDI department by department. We used an integrator for the initial deployment, who was very competent. We also used one system engineer.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is very accurate, and we haven't had any problems with the licensing costs.

    Which other solutions did I evaluate?

    We evaluated HPE and Lenovo. 

    What other advice do I have?

    I recommend testing the data applications first, which could really speed up the process of installing the golden images or setting up the initial golden image.

    I rate this solution ten on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Enrique-Rodriguez - PeerSpot reviewer
    Lead Converged Infrastructure Engineer at a insurance company with 10,001+ employees
    Real User
    May 13, 2022
    The life cycle management helps with sustainability in deploying and managing the environment
    Pros and Cons
      • "What I find very valuable is VxRail's life cycle management. The life cycle management takes care of everything from firmware to the actual upgrading of the hypervisor and keeps everything up to level."
      • "They need to keep upgrading the environment and improving automation so that the solution keeps getting better and better."

      What is our primary use case?

      VxRail is allowing us to solve a problem that we've had for quite a while, as far as having distributed computing, networking, and storage. VxRail has a combined HCI environment. As a result, all of our resources are together, and life cycle management helps us with sustainability in deploying and managing the environment.

      How has it helped my organization?

      It helps us to consolidate a lot of our legacy, storage, and other computing environments.

      What is most valuable?

      What I find very valuable is VxRail's life cycle management. The life cycle management takes care of everything from firmware to the actual upgrading of the hypervisor and keeps everything up to level.

      What needs improvement?

      They need to keep upgrading the environment and improving automation so that the solution keeps getting better and better.

      For how long have I used the solution?

      I've been using VxRail for about eight months now.

      How are customer service and support?

      VxRail's support is excellent. I would give them a nine out of ten.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Our previous environment consisted of HP, Dell, and VxBlock. We switched because HCI is our new environment/ecosystem. There are a lot of supportability improvements, and it is much easier to manage with VxRail.

      How was the initial setup?

      The more difficult part of it was the planning. The actual deployment was not as difficult.

      The deployment didn't take more than a month from doing the actual planning to having it shipped, brought inside, and then brought online.

      VxRail is deployed to data centers and globally as well.

      The maintenance is sustained within supportability, so it has to be updated whenever leases come out.

      What about the implementation team?

      We used Dell ProDeploy and had a combination of engineering and facilities staff for the deployment process.

      What was our ROI?

      As far as our consolidation ratios are concerned, we have seen a return on investment.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is competitive.

      What other advice do I have?

      Definitely look into VxRail. Plan for your needs and utilize the services from ProDeploy.

      On a scale from one to ten, I would rate VxRail at nine.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Works at Professsionales ‘‘em computer
      Real User
      May 26, 2022
      Has a good design, but storage for databases needs improvement
      Pros and Cons
      • "We like the design and that it meets data storage needs."
      • "My customers want more storage for university databases."

      What is most valuable?

      We like the design and that it meets data storage needs.

      What needs improvement?

      My customers want more storage for university databases.

      For how long have I used the solution?

      We've been using this solution for approximately one year.

      How are customer service and support?

      The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital architects to the support team.

      How would you rate customer service and support?

      Neutral

      What about the implementation team?

      We used a reseller for the implementation. It took about two months to deploy the solution.

      VxRail is deployed in one location, and we have about 22 people who use the solution.

      What's my experience with pricing, setup cost, and licensing?

      The price is good.

      What other advice do I have?

      I tell customers that VxRail solves a lot of storage problems, and I would rate it a five on a scale from one to ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1852092 - PeerSpot reviewer
      SE Infrastructure at a tech services company with 11-50 employees
      Real User
      May 17, 2022
      Data infrastructure solution that offers high performance at a reasonable price
      Pros and Cons
      • "VxRail has improved our organization by providing our admin team with an easy-to-use interface."
      • "The upgrade packages require a lot of bandwidth. This could be reduced for an improved experience."

      What is our primary use case?

      Our customers who have the old infrastructure and are looking for high-performance and modern infrastructure, use VxRail. 

      How has it helped my organization?

      VxRail has improved our organization by providing our admin team with an easy-to-use interface. 

      What needs improvement?

      The upgrade packages require a lot of bandwidth. This could be reduced for an improved experience.

      For how long have I used the solution?

      I have been using this solution for four years. 

      What do I think about the stability of the solution?

      This is a stable solution. 

      How are customer service and support?

      The technical support for this solution is great. I would rate it a ten out of ten. 

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      We used a different open-source product but it was not easy to manage which is why we switched.

      How was the initial setup?

      The initial setup is straightforward. The time it takes to set up depends on the size of the cluster. For a mid-size cluster of 12 nodes, it usually takes one to two days.

      What was our ROI?

      We have seen a return on the investment due to how easy this solution is to use and the time it frees up for our staff. 

      What's my experience with pricing, setup cost, and licensing?

      Its pricing is reasonable compared to other products.

      What other advice do I have?

      I would rate this solution an eight out of ten. 

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      SunilNarayanan - PeerSpot reviewer
      Sr.EMC Storage Specialist at a energy/utilities company with 501-1,000 employees
      Real User
      May 15, 2022
      Host system that offers easy upgrading and virtualization processes
      Pros and Cons
      • "The major advantage is the blueprint. You do not need to separately manage the sand or network part because it all gets virtualized."
      • "The SCL database sends out a warning and you have to download the adjacent file from the Dell website. You have to upload it and retest it. We cannot always connect our systems to the internet which means we sometimes miss these important updates."

      What is our primary use case?

      We have four to five clusters, and one of those clusters is an OT environment. We work in the oil and gas sector. We have deployed VxRail in three sites, mainly as a DMZ zone. We have another cluster for our internal network and a new VxRail cluster is going to be deployed and dedicated to SAP HANA.

      How has it helped my organization?

      The major advantage is the blueprint. You do not need to separately manage the sand or network part because it all gets virtualized.

      What is most valuable?

      The upgrading and virtualization of VxRail are easy to use. Compared to some of the other technology we use which requires a 32 GB memory minimum for one VM, VxRail does not require this additional memory. 

      What needs improvement?

      The SCL database sends out a warning and you have to download the adjacent file from the Dell website. You have to upload and retest it. We cannot always connect our systems to the internet which means we sometimes miss these important updates. 

      For how long have I used the solution?

      I have been using this solution for five years. 

      What do I think about the scalability of the solution?

      This is a scalable solution. 

      How are customer service and support?

      The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and get assistance. 

      I would rate the support for this solution a ten out of ten. 

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      We previously used the initial generation of VxRail but experienced some issues. We went with another vendor but faced hardware-level stability issues and so we returned to VxRail.

      How was the initial setup?

      The main issue during the initial deployment is if there are any errors, you have to completely re-image the nodes. There is no option to fix the issues and resume from where you stopped. This adds many hours to the process. 

      We always follow what Dell recommends and their best practices.

      Which other solutions did I evaluate?

      We evaluated Nutanix for Discover FLeX and Dell. The Nutanix hardware is really stable and they still follow the chassis architecture. 

      Dell changed from the chassis form factor to different nodes, so installing different nodes each time is easy, but when you have too many nodes it needs more space.

      What other advice do I have?

      I would recommend VxRail because after using the solution for many years, I still prefer VxRail.

      I would rate this solution a nine out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1851963 - PeerSpot reviewer
      Global Virtualization & Cloud Engineer III at a financial services firm with 5,001-10,000 employees
      Real User
      May 10, 2022
      Scalable solution that improved our operations and reduced system failures
      Pros and Cons
      • "It improved from an operations standpoint as we have reduced failures compared to a previous vendor. The hardware that we previously used had a lot of issues with components failing regularly."
      • "When it comes to maintenance, it takes 16 hours to upgrade a 12 node VxRail plus. This could be improved in the system."

      What is our primary use case?

      We use VxRail to manage capacity issues. It is very scalable and solved a lot of our challenges. We are an international company and provide services and platforms to customers based in South America, Latin America, and North America.

      How has it helped my organization?

      It improved from an operations standpoint as we reduced failures compared to a previous vendor. The hardware that we previously used had a lot of issues with components failing regularly.

      What is most valuable?

      This solution is very scalable and you can add extra nodes to the cluster and bring it online without any interruption to production systems.

      What needs improvement?

      When it comes to maintenance, it takes 16 hours to upgrade a 12-node VxRail plus. This could be improved in the system. 

      For how long have I used the solution?

      We have used this solution for two and a half years.

      How are customer service and support?

      The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten. 

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup was a little lengthy but straightforward. To deploy a 12 node plus it took two months.

      What about the implementation team?

      We partnered with Dell Technologies and they helped us implement the solution. We provided the required data for networking and firewall rules for them to roll out the solution. Four senior engineers were involved in the deployment.

      What was our ROI?

      We have seen a return on investment. It reduced the need for manpower in keeping our hardware up and running.

      What's my experience with pricing, setup cost, and licensing?

      The pricing for this solution is on the high end but we do get good value for money based on performance.

      What other advice do I have?

      I would advise those considering this solution to take a closer look at their workload and design clusters needed to meet that workload. Typically it is easy to deploy large clusters and it becomes tedious to maintain a large cluster. Scaling back on the number and nodes in the cluster is something I would recommend considering during implementation.

      I would rate this solution a nine out of ten. 

      Which deployment model are you using for this solution?

      Private Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
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