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reviewer2318352 - PeerSpot reviewer
Product owner at a tech services company with 1,001-5,000 employees
Real User
Helps to minimize downtime, scaling is a breeze, and the support is top-notch
Pros and Cons
  • "The most compelling aspect of VxRail lies in its unwavering guarantee of sustained performance for my systems, regardless of their geographical distribution."
  • "While VxRail offers compatibility with AMD processors, its capabilities in this area could benefit from further development."

What is our primary use case?

We leverage VxRail for its versatility, enabling us to consolidate a diverse range of IT infrastructure within its robust framework. This encompasses terminal servers, routers, and firewalls, all seamlessly integrated alongside customer servers operating within virtualized environments. Moreover, VxRail empowers us to migrate our legacy hardware servers, breathing new life into them by virtualizing their functionalities within the same platform.

In order to address the limitations imposed by our previous infrastructure's inability to scale effectively, we opted to leverage the capabilities of VxRail. This has empowered us to seamlessly integrate additional servers and implement streamlined configuration processes, fostering a remarkable ease of use for the entire team. Consequently, the need for extensive training has been completely eliminated, as intuitive procedures enable our personnel to grasp the necessary steps instinctively.

How has it helped my organization?

VxRail's enhanced resiliency has banished server failure anxieties! VMs now seamlessly migrate to redundant machines, eliminating downtime and the need for tedious maintenance windows. My independence from individual components has soared, leaving me unfazed by fleeting indicators.

It streamlines our VMware administration, transforming what could be a multi-paneled juggling act into a unified, effortless orchestration. Confined to a single, intuitive interface, managing our virtualized environment becomes a seamless, frictionless experience.

The overall energy footprint exhibits a favorable trend, allowing for granular comparisons between individual hardware components. This transparency enables me to discern precise hardware utilization and capacity allocation. Notably, the system's ability to dynamically distribute workload across all computers and servers simultaneously presents a distinct advantage, promoting uniform resource utilization and potentially optimizing energy consumption.

VxRail's implementation has significantly mitigated the frequency and impact of unplanned production disruptions. The introduction of a clustered environment has empowered virtual machines with the ability to autonomously migrate between physical hosts, effectively sidestepping localized hardware or software hiccups. This year, we only encountered two outages, one stemming from a hardware malfunction and the other attributable to an update issue. Excluding the aforementioned hardware failure, downtime was restricted to the brief shutdowns of a mere two or three virtual machines due to isolated component defects. In all other instances, VxRail seamlessly orchestrated the migration of affected workloads to alternate hosts, ensuring continued operational functionality and minimizing business disruptions. This newfound resilience has demonstrably enhanced our ability to weather unforeseen challenges and maintain operational continuity.

The flexibility of VxRail is truly exceptional. Scaling is an absolute breeze, regardless of the project scope. Take, for instance, an upcoming large-scale initiative involving numerous organizations. I can seamlessly integrate additional devices, establish the basic preliminary setup, and trust the system to autonomously adapt with remarkable alacrity.

VxRail aligns seamlessly with our commitment to sustainability. Its modular design and durable components facilitate responsible end-of-life management, allowing us to reintegrate the devices back into the circular economy through convenient recycling programs. Choosing the lease-purchase option further enhances this advantage, ensuring not only initial cost efficiency but also sustainable disposal or potential repurposing of the equipment down the line. This forward-thinking approach positions us favorably for future environmental regulations and demonstrates our unwavering dedication to responsible resource utilization.

What is most valuable?

The most compelling aspect of VxRail lies in its unwavering guarantee of sustained performance for my systems, regardless of their geographical distribution. This eliminates the need for any additional hardware or cumbersome configuration, ensuring a streamlined and worry-free experience.

What needs improvement?

While VxRail offers compatibility with AMD processors, its capabilities in this area could benefit from further development.

While my proficiency in English poses no issue, accessing Dell's German support, if necessary, proves slightly more convoluted, a lingering experience from past encounters. While not an insurmountable obstacle, the convenience of readily available German-speaking assistance would be undeniably pleasant. Having such support readily available, particularly during nocturnal hours, would foster a sense of complete coverage, alleviating any potential Sunday inconveniences. However, let me be clear, my present situation is perfectly manageable. Yet, experiencing the fluidity of communication during the aforementioned version eight upgrade, for instance, would undoubtedly have been delightful. Ultimately, though, this pertains more to a minor personal preference than a fundamental flaw with the support itself.

Buyer's Guide
VxRail
August 2025
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,088 professionals have used our research since 2012.

For how long have I used the solution?

I have been using VxRail for one year.

What do I think about the stability of the solution?

Despite two separate hardware failures within the VxRail system, the overall operational stability remains remarkably high, earning it a solid nine out of ten rating. This impressive resilience stems from the system's clever design, where individual component breakdowns have minimal impact on overall functionality. While not absolutely foolproof, the vast majority of potential issues can be weathered without significant disruption.

What do I think about the scalability of the solution?

VxRail's impressive scalability lies in its ability to seamlessly accommodate increasing workloads by effortlessly adding additional servers.

How are customer service and support?

Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ equip their technicians with the foresight to anticipate and address potential issues before they even manifest. This proactive approach has been a game-changer for us. In the rare instance where hardware malfunctions, their rapid response is truly awe-inspiring. Having new equipment at our doorstep within three hours is a testament to their unwavering commitment to minimizing disruptions and maximizing our productivity.

How would you rate customer service and support?

Positive

How was the initial setup?

Tackling the initial deployment single-handedly would have undoubtedly been a difficult task, rife with complexities and pitfalls. Thankfully, the Dell technician's expert guidance shed light on the intricacies of the process, transforming it into a surprisingly straightforward endeavor. Even now, post-deployment, tweaking and adjusting settings remains a breeze. The initial apprehension has given way to a newfound confidence and ease, a testament to the clarity and efficacy of the training provided.

Our phased implementation strategy endeavors to systematically migrate various functions towards automated execution, a process fraught with unforeseen challenges. While the strategic framework was readily established, translating it into tangible action proved significantly more arduous.

What about the implementation team?

We had the invaluable assistance of a skilled technician from Dell throughout the intricate process of VxRail installation and configuration.

What's my experience with pricing, setup cost, and licensing?

Securing a favorable agreement with Dell presents a distinct advantage. While one could argue, from a strictly corporate standpoint, that the cost of VxRail has been in the higher range, the true evaluation lies in the return on investment. Essentially, it boils down to a question of cost-effectiveness, not simply raw expense.

Which other solutions did I evaluate?

Given our established, positive relationship with Dell and our ongoing appreciation for their offerings, we opted to forgo exploring other potential solutions.

What other advice do I have?

VxRail has truly exceeded my expectations. It's not just a ten out of ten, it's a game-changer. Once we overcome the initial learning curve, we'll be able to operate it with complete confidence, not just in terms of independent usage, but also knowing we have exceptional support readily available to assist with any configuration needs.

VxRail's intuitive design manifests in its remarkable ease of use. The intricate automation behind the scenes operates seamlessly, orchestrating a symphony of tasks with minimal user intervention. Whether we're integrating a new server, its arrival becomes a mere dance of effortless steps. Slide the server into its designated rack, meticulously connect the necessary cables, and with a single press of the designated button, we've summoned a powerful computing resource to life.

Foreign Language:(German)

Minimale Ausfallzeiten, problemlose Skalierung und erstklassiger Support 

Was ist unser Hauptanwendungsfall?

Wir nutzen VxRail aufgrund seiner Vielseitigkeit, die es uns ermöglicht, eine Vielzahl von IT-Infrastrukturen innerhalb seines robusten Rahmens zu konsolidieren. Dazu gehören Terminalserver, Router und Firewalls, die alle nahtlos neben den Kundenservern integriert sind, die in virtualisierten Umgebungen betrieben werden. Darüber hinaus können wir mit VxRail unsere Legacy-Hardware-Server migrieren und ihnen neues Leben durch Virtualisierung ihrer Funktionalitäten innerhalb derselben Plattform geben.

Um die Einschränkungen zu beseitigen, die sich aus der mangelnden Skalierbarkeit unserer bisherigen Infrastruktur ergaben, haben wir uns für die Nutzung der Funktionen von VxRail entschieden. Dies hat uns in die Lage versetzt, zusätzliche Servern nahtlos zu integrieren und optimierte Konfigurationsprozesse zu implementieren, was zu einer bemerkenswerten Benutzerfreundlichkeit für das gesamte Team geführt hat. Infolgedessen entfällt die Notwendigkeit umfangreicher Schulungen komplett, da unsere Mitarbeiter dank intuitiver Verfahren die erforderlichen Schritte instinktiv nachvollziehen können.

Wie hat es meiner Organisation geholfen?

Die verbesserte Ausfallsicherheit von VxRail hat die Angst vor Serverausfällen beseitigt! VMs werden jetzt nahtlos auf redundante Maschinen migriert, wodurch Ausfallzeiten und lästige Wartungszeiten entfallen. Ich bin jetzt unabhängiger von einzelnen Komponenten und kann mich von flüchtigen Indikatoren nicht mehr irritieren lassen.

VxRail vereinfacht unsere VMware-Verwaltung und sorgt für eine einheitliche, mühelose Steuerung, was sonst ein komplexer Vorgang ist. Durch die Beschränkung auf eine einzige, intuitive Oberfläche wird die Verwaltung unserer virtualisierten Umgebung zu einer nahtlosen, reibungslosen Erfahrung.

Der gesamte Energieverbrauch von VxRail zeigt einen positiven Verlauf und ermöglicht einen detaillierten Vergleich zwischen den einzelnen Hardwarekomponenten. Diese Transparenz ermöglicht es mir, die genaue Hardwareauslastung und Kapazitätszuweisung zu erkennen. Insbesondere die Fähigkeit des Systems, die Arbeitslast dynamisch auf alle Computer und Server gleichzeitig zu verteilen, ist ein deutlicher Vorteil, der eine einheitliche Ressourcennutzung fördert und den Energieverbrauch potenziell optimiert.

Die Implementierung von VxRail hat die Häufigkeit und die Auswirkungen von ungeplanten Ausfällen im Betrieb deutlich verringert. Durch die Einführung einer Cluster-Umgebung sind virtuelle Maschinen in der Lage, selbstständig zwischen physischen Hosts zu migrieren, wodurch lokale Hardware- oder Softwareprobleme effektiv umgangen werden. In diesem Jahr hatten wir nur zwei Ausfälle zu verzeichnen, von denen einer auf einen Hardwarefehler und der andere auf ein Update-Problem zurückzuführen war. Abgesehen von dem erwähnten Hardware-Ausfall beschränkten sich die Ausfallzeiten auf das kurzzeitige Herunterfahren von lediglich zwei oder drei virtuellen Maschinen aufgrund von isolierten Komponentendefekten. In allen anderen Fällen sorgte VxRail für eine nahtlose Migration der betroffenen Workloads auf alternative Hosts, so dass die Betriebsfunktionalität aufrechterhalten und Geschäftsunterbrechungen minimiert werden konnten. Diese neu gewonnene Widerstandsfähigkeit hat unsere Fähigkeit, unvorhergesehene Herausforderungen zu meistern und die Betriebskontinuität aufrechtzuerhalten, nachweislich verbessert.

Die Flexibilität von VxRail ist wirklich außergewöhnlich. Die Skalierung ist ein absolutes Kinderspiel, unabhängig vom Projektumfang. Zum Beispiel bei einer bevorstehenden umfangreichen Maßnahme, an der zahlreiche Stellen beteiligt sind. Ich kann nahtlos zusätzliche Geräte integrieren, die Grundeinstellungen vornehmen und darauf vertrauen, dass sich das System mit bemerkenswerter Schnelligkeit selbstständig anpasst.

VxRail fügt sich nahtlos in unser Engagement für Nachhaltigkeit ein. Das modulare Design und die langlebigen Komponenten erleichtern ein verantwortungsbewusstes End-of-Life-Management und ermöglichen es uns, die Geräte durch bequeme Recyclingprogramme wieder in die Kreislaufwirtschaft zu integrieren. Durch die Wahl der Option des Leasings und des Kaufs wird dieser Vorteil noch verstärkt, da so nicht nur die anfängliche Kosteneffizienz, sondern auch die nachhaltige Entsorgung oder die potenzielle Wiederverwendung der Geräte gewährleistet ist. Mit diesem weitsichtigen Ansatz sind wir für künftige Umweltvorschriften bestens vorbereitet und demonstrieren unser unermüdliches Engagement für eine verantwortungsvolle Ressourcennutzung.

Was ist am wertvollsten?

Der wichtigste Aspekt von VxRail ist die Garantie für eine gleichbleibende Leistung meiner Systeme, unabhängig von deren geografischer Lage. Dies macht zusätzliche Hardware oder umständliche Konfigurationen überflüssig und sorgt für eine optimierte und sorgenfreie Erfahrung.

Was muss verbessert werden?

Obwohl VxRail Kompatibilität mit AMD-Prozessoren bietet, könnten seine Fähigkeiten in diesem Bereich von einer weiteren Entwicklung profitieren.

Obwohl ich Englisch gut beherrsche, ist der Zugang zum deutschen Support von Dell etwas komplizierter, was ich aus vorherigen Fällen noch gut in Erinnerung habe. Auch wenn dies kein großes Problem ist, wäre es doch sehr angenehm, wenn ein deutschsprachiger Support zur Verfügung stehen würde. Die Verfügbarkeit einer solchen Unterstützung, insbesondere während der Nacht, würde das Gefühl einer vollständigen Abdeckung fördern und mögliche Unannehmlichkeiten am Sonntag mildern. Ich möchte jedoch betonen, dass ich mit meiner derzeitigen Situation vollkommen zurechtkomme. Dennoch wäre es zweifellos schön gewesen, wenn die Kommunikation zum Beispiel während des oben erwähnten Upgrades auf Version acht so reibungslos funktioniert hätte. Letztlich handelt es sich aber eher um eine kleine persönliche Präferenz als um ein grundsätzliches Mängel am Support selbst.

Wie lange nutze ich die Lösung schon?

Ich nutze VxRail schon seit einem Jahr.

Was halte ich von der Stabilität der Lösung?

Trotz zweier separater Hardwareausfälle innerhalb des VxRail-Systems ist die Betriebsstabilität insgesamt bemerkenswert hoch, was ihm eine solide Bewertung von neun von zehn Punkten einbrachte. Diese beeindruckende Widerstandsfähigkeit ist auf das clevere Design des Systems zurückzuführen, bei dem Ausfälle einzelner Komponenten nur minimale Auswirkungen auf die Gesamtfunktionalität haben. Es ist zwar nicht absolut sicher, aber die meisten potenziellen Probleme können ohne wesentliche Ausfälle behoben werden.

Was denke ich über die Skalierbarkeit der Lösung?

Die beeindruckende Skalierbarkeit von VxRail liegt in der Fähigkeit, steigende Workloads durch das einfache Einsetzen von zusätzlichen Servern nahtlos zu erfüllen.

Wie sind Kundenservice und Support?

Der Support von Dell läuft wie eine gut geölte Maschine. Die proaktiven Erkenntnisse aus Cloud IQ geben den Technikern den nötigen Weitblick, um potenzielle Probleme zu erkennen und zu lösen, bevor sie überhaupt auftreten. Dieser proaktive Ansatz hat für uns den entscheidenden Vorteil gebracht. In den seltenen Fällen, in denen es zu Hardware-Fehlfunktionen kommt, ist ihre schnelle Reaktion wirklich beeindruckend. Dass wir innerhalb von drei Stunden neue Geräte erhalten haben, ist ein Beweis für ihr ständiges Bestreben, Störungen zu minimieren und unsere Produktivität zu maximieren.

Wie bewerten Sie den Kundenservice und -support?

Positiv

Wie war die Ersteinrichtung?

Die Ersteinrichtung im Alleingang durchzuführen, wäre zweifellos eine schwierige Aufgabe gewesen, die mit vielen Komplexitäten und Schwierigkeiten behaftet gewesen wäre. Glücklicherweise hat die professionelle Unterstützung durch den Dell-Techniker die Feinheiten des Prozesses aufgeklärt und ihn in ein überraschend einfaches Verfahren umgewandelt. Selbst jetzt, nach der Installation, ist das Optimieren und Anpassen der Einstellungen ein Kinderspiel. Die anfängliche Skepsis ist einer neuen Sicherheit und Einfachheit gewachsen, was ein Beweis für die Klarheit und Wirksamkeit der Schulung ist.

Unsere schrittweise Implementierungsstrategie ist darauf ausgerichtet, verschiedene Funktionen systematisch auf eine automatisierte Ausführung umzustellen, ein Prozess, der mit unvorhergesehenen Herausforderungen verbunden ist. Während der strategische Rahmen schnell festgelegt war, erwies sich die Umwandlung in konkrete Maßnahmen als deutlich mühsamer.

Wie sieht es mit dem Implementierungsteam aus?

Während des komplizierten Prozesses der VxRail-Installation und -Konfiguration hatten wir die unschätzbare Unterstützung eines erfahrenen Technikers von Dell.

Welche Erfahrungen habe ich mit den Preisen, den Implementierungskosten und der Lizenzierung gemacht?

Die Sicherung einer günstigen Vereinbarung mit Dell stellt einen deutlichen Vorteil dar. Auch wenn man vom rein geschäftlichen Standpunkt aus argumentieren könnte, dass die Kosten für VxRail im höheren Bereich liegen, liegt die wahre Bewertung in der Investitionsrendite. Im Grunde genommen ist es eine Frage der Kosteneffizienz und nicht nur der reinen Kosten.

Welche anderen Lösungen habe ich bewertet?

Angesichts unserer etablierten, positiven Beziehung zu Dell und unserer anhaltenden Wertschätzung für ihre Angebote haben wir uns entschieden, keine anderen potenziellen Lösungen zu erforschen.

Welche anderen Ratschläge kann ich geben?

VxRail hat wirklich meine Vorstellungen mehr als erfüllt. Es ist nicht nur eine Zehn von Zehn, es ist ein Game-Changer. Wenn wir erst einmal die anfängliche Lernphase hinter uns gebracht haben, werden wir in der Lage sein, es mit vollem Vertrauen zu betreiben, nicht nur in Bezug auf die unabhängige Nutzung, sondern auch in dem Wissen, dass wir einen außergewöhnlichen Support haben, der uns bei allen Konfigurationsanforderungen unterstützt.

Das intuitive Design von VxRail manifestiert sich in seiner bemerkenswerten Benutzerfreundlichkeit. Die komplizierte Automatisierung im Hintergrund funktioniert nahtlos und führt mit minimalen Benutzereingriffen eine Reihe von Tasks durch. Ob wir einen neuen Server integrieren oder nicht, dessen Installation erfolgt mühelos in wenigen Schritten. Schieben Sie den Server in das dafür vorgesehene Rack, schließen Sie die erforderlichen Kabel sorgfältig an, und mit einem einzigen Tastendruck erwecken wir eine leistungsstarke Rechenressource zum Leben.

Welches Modell nutzen Sie für die Entwicklung dieser Lösung?

Im Hause.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SamuelThomas - PeerSpot reviewer
Consultant at Key Information Technology L.L.C.
Real User
Top 5Leaderboard
Easy to scale, use, and manage, but it should facilitate the separate expansion of computing and storage
Pros and Cons
  • "Compared with other products, the IT administrator or IT integrator doesn't take much time to get the tool up and running."
  • "The solution should facilitate the separate expansion of computing and storage."

What is most valuable?

The computing achieved by the solution for more than 100 VMs with less storage is very good. The software integration is easy, like plug-and-play. Compared with other products, the IT administrator or IT integrator doesn't take much time to get the tool up and running.

What needs improvement?

The solution should facilitate the separate expansion of computing and storage.

For how long have I used the solution?

I have been using VxRail for ten years.

What do I think about the stability of the solution?

The solution's stability is very good. The failure ratio and errors are very low. The solution gives us fast pre-alerts for main upgrades.

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

As per the current scenario, we can scale up to 64 nodes, which is enough for normal workloads.

How are customer service and support?

The solution's technical support is very good. We get very good support from Dell in the Middle East, but L3 access is a bit tough.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

Since VMware is detached from Dell, the solution's pricing is a bit higher than before. After the detaching of Dell and VMware, VMware's licensing pattern has changed and has become a bit expensive compared to other hypervisors in the market.

We do not pay for each Dell product but for the whole Dell bundle. We purchase a license for three to five years, which includes maintenance and support.

What other advice do I have?

VxRail is utilized in our data center operations depending on multiple types of workloads. VxRail can be used by any company, including small and medium-sized or enterprise businesses. Once implemented properly, the solution works smoothly, and we don't need to maintain it. VxRail is easy to scale, use, and manage.

I would not recommend the solution to small companies. Small companies with less than 15 VMs won't be able to afford the price, and traditional tools will be better for them. I recommend VxRail to small and medium-sized businesses with more than 15 to 20 VMs.

Overall, I rate the solution seven and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
VxRail
August 2025
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,088 professionals have used our research since 2012.
MinaMagdy1 - PeerSpot reviewer
Senior System Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 5Leaderboard
Easy to set up with innovative features and helpful support
Pros and Cons
  • "It offers a very solid service alongside its innovative features and capabilities."
  • "The hardware configuration is limited."

What is our primary use case?

The solution is used for companies using hyperconversion. If companies are moving towards hyper-converged infrastructure and want to consolidate everything to one single point of management or vendor, they can use this solution. 

What is most valuable?

VxRail is a unique product due to its adoption with VMware. It does work with PowerEdge servers from Dell. The hyper-converged software-defined storage is very good. The vSAN acts as software-defined storage. It offers very innovative features. It offers a very solid service alongside its innovative features and capabilities. 

What needs improvement?

There's an acquisition unfolding with Broadcom and VMware. We're waiting to hear what this will mean for VxRail. Until that happens, it's hard to say what the roadmap will look like. There are a lot of changes happening due to the acquisition, even from a licensing perspective, and we're waiting to see. Therefore, it's tricky to evaluate anything.

The Dell PowerEdge Servers are very good servers. VMware is also a very good product. However, we don't get a full picture of VMware cloud formation as an orchestrated data center. Maybe, Broadcom and VMware could bundle their products together. It's possible they could offer the same experience as a public cloud over the data center. VxEail should offer its own cloud platform. 

There can be a lack of functionality. There are limitations and restrictions of choice. There are only three modes of architecture. The hardware configuration is limited. Other vendors are more flexible.

For how long have I used the solution?

I have about four years of experience using the solution. I still use it on occasion, although I do also use its main competitor, Nutanix.

What do I think about the stability of the solution?

The stability of VxRail is very good. However, for scaling, it's ideal to split the cluster into four domains if you have many nodes. This ensures stability. It will protect against data loss. 

What do I think about the scalability of the solution?

The solution scales well. A single cluster can have 64 nodes. My largest project only uses 24 nodes. 

How are customer service and support?

Technical support from Dell is very good. They've always offered very good. So far, we've been very satisfied. 

Which solution did I use previously and why did I switch?

I also use Nutanix, which is VxRail's main competitor.

Review platforms such as Gartner and Forrester, et cetera, always have VxRail and number two next to Nutanix, which is number one. 

VxRail is adopting some of Nutanix's ideology in order to become even more competitive. 

How was the initial setup?

The initial setup is pretty straightforward. We can handle it. All hyper-converged structures come pre-implemented. You simply open it, and you just have to do a few extra tasks, like attaching the management center and configuring it. It can be handled in a single day.

What other advice do I have?

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cyber Security Analyst at Petrotrade
Real User
Top 5Leaderboard
Excellent performance, especially for database usage
Pros and Cons
  • "The solution is really stable."
  • "The initial setup is very complex."

What is our primary use case?

We use it for our database, all in Flash. So we have excellent performance, and it has resolved all our issues. No issues at all. And the support is very fast.

What is most valuable?

This solution is very good. It's a product from the other line, and it's very efficient for us. It has worked very well for us, and we haven't encountered any critical issues with it.

What needs improvement?

The solution is very expensive. And it's not scalable for small businesses, just medium to large enterprises. The pricing could be cheaper. 

Another area of improvement is support. It could be faster. 

For how long have I used the solution?

We have been using this solution for about four years.

What do I think about the stability of the solution?

The solution is really stable.

What do I think about the scalability of the solution?

It is a scalable solution. It handles big data of our database, about three or four million customer services.

How are customer service and support?

Overall, the support is good. But sometimes, it takes a long time for the support to respond. 

How was the initial setup?

The initial setup is very complex. 

What about the implementation team?

Our partner also provides us with implementation and deployment support. We're not capable of troubleshooting it ourselves. We need technical support to handle it, and sometimes, it takes a long time to get the support.

Deployment takes a long time, but three people are enough. One admin, one manager.

What's my experience with pricing, setup cost, and licensing?

The license is very expensive. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. It's a very good and effective product, though somewhat expensive. But in terms of performance and stability, it's worth it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
John Dabek - PeerSpot reviewer
Sr Director, Infrastructure at Lowe's Companies, Inc.
Real User
Easy to deploy and manage with helpful support
Pros and Cons
  • "The ease of deployment and management of the solution are the most valuable aspects of the product."
  • "I would like to see more solutions for satellite capabilities where we can put it into smaller locations and still have the redundancy that we have with a larger cluster."

What is our primary use case?

For our stores, we primarily use the solution for what's called edge computing to provide all the data processing needs in our stores.

How has it helped my organization?

The product allows us to have the capacity for the future to be able to add applications to help us better serve our customers.

We've seen reductions in cost by being able to reduce the amount of staff who needs to support the application. We've reduced staff by about 20%. It's enabled us to roll out applications that help us provide better customer service to our customers.

What is most valuable?

The ease of deployment and management of the solution are the most valuable aspects of the product. It's important due to the fact that, with 1800 stores, we can't afford to have an extensive staff to manage it.

What needs improvement?

We'd like to see improvements in the supply chain. We're evaluating that for the future.

I would like to see more solutions for satellite capabilities where we can put it into smaller locations and still have the redundancy that we have with a larger cluster.

For how long have I used the solution?

We implemented the first solution in February 2019. 

What do I think about the stability of the solution?

It's stable. I would rate it ten out of ten for stability.

What do I think about the scalability of the solution?

We've now implemented it across our store network. We'll have 1800 stores on the VxRail by the end of October.

We have more capacity than we need. The reason we selected the product is that it is scalable. We can add additional components when needed. We haven't had to, however, it's available if we need to.

At this point, we've adopted the solution 100% across our organization.

How are customer service and support?

Technical support overall is excellent. It was a seamless process. We were very successful in the implementation. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a three-tier architecture that we replaced with this product. It was the end of life and didn't have the capacity we needed to provide to our source.

How was the initial setup?

I was involved in the deployment of VxRail. The whole process was straightforward. 

In terms of deployment, we did the first 600 stores in three months, and we now are doing 1200 stores and we'll be done by October. We worked together with Dell. We had a cross-functional team and we started slow and then built up to peak volume. Our strategy was to make sure we didn't disrupt any location.

About four or five people on our side were involved in the implementation. Dell assisted us and I don't know how many Dell had. Obviously, they needed people to go to every store to implement.

Our job was to act in coordination and communication with the locations where it was being deployed.

The solution does require maintenance, however, it's very easy since there are tools that are provided with the technology. About five people are involved with administration and maintenance. They address any predictive alerts that come out on failures and care and feed any additional firmware or other types of updates that are required.

What about the implementation team?

We used the Dell Technologies services to help us with the deployment and that went very well.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. It's combined with the hardware and the VMware technology to run it as well. It's bundled.

Which other solutions did I evaluate?

We evaluated Nutanix and HPE. Dell has the largest market share, however, and it's the most mature of the other providers.

What other advice do I have?

This solution is on-premises in our data centers and also in our stores.

My advice to others would be to look strongly at the hyper-converged infrastructure technologies that come with it. It virtualizes a lot of the functions that were previously separate. It brings it together in one easy-to-manage solution.

I'd rate the product ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Farhan Ashraf - PeerSpot reviewer
Presales Manager at NDS
MSP
Top 10
OEM validated architecture with single management console feature
Pros and Cons
  • "VxRail simplifies IT infrastructure management by providing a single management console for compute, storage, and network. The second advantage is that VxRail offers a continuously validated architecture from the OEM. This means that Dell thoroughly tests all firmware updates before being released or installed on the product, helping to prevent compatibility issues. The third benefit is its ten-year roadmap. Dell consistently announces a roadmap for the product spanning the next decade."
  • "One challenge customers face with VxRail is the high cost of scalability. The price is higher if they want to add memory or capacity after purchasing the tool for three or five years. Each drive and RAM module is licensed separately, making the architecture costly. It would benefit Dell to review this licensing model and make it more cost-effective and flexible for customers."

What is most valuable?

VxRail simplifies IT infrastructure management by providing a single management console for compute, storage, and network. The second advantage is that VxRail offers a continuously validated architecture from the OEM. This means that Dell thoroughly tests all firmware updates before being released or installed on the product, helping to prevent compatibility issues. The third benefit is its ten-year roadmap. Dell consistently announces a roadmap for the product spanning the next decade.

VXRail enhances data center scalability through its CI-based architecture. It allows for node-based scalability, meaning up to sixty-four nodes can be added to a single cluster. This scalability feature enables customers to scale up as needed without downtime.

Apart from the single management console, one of the most valuable features I've found in VxRail is its continuously validated architecture backed by Dell. This means that all firmware and updates undergo testing in Dell labs. Unlike with standard Dell servers, where we update firmware independently, with VxRail, Dell provides compatibility information for each update, ensuring we never encounter compatibility issues.

Integrating the tool with other products is quite straightforward. It's open in terms of storage, allowing for easy integration of third-party external storage solutions at both the network and storage levels. Additionally, all third-party backup software is integratable with it. 

The product's automation lifecycle management is a good feature.

What needs improvement?

One challenge customers face with VxRail is the high cost of scalability. The price is higher if they want to add memory or capacity after purchasing the tool for three or five years. Each drive and RAM module is licensed separately, making the architecture costly. It would benefit Dell to review this licensing model and make it more cost-effective and flexible for customers.

For how long have I used the solution?

I have been working with the product for four years. 

What do I think about the stability of the solution?

I rater the tool's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a ten out of ten. 

How are customer service and support?

The solution's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup process for VxRail is easy. If you follow the deployment guidelines and best practices, it typically takes no more than an hour to complete.

What other advice do I have?

We've evaluated products from various vendors, but none currently match VxRail's capabilities in the market. While HP offers a similar product, it doesn't measure up to it. Some unique features make the product stand out, and we haven't found any direct competitors that can be comparedIt's primarily designed for enterprise-level use and may not be suitable for smaller or medium-sized businesses due to its higher cost. Enterprises are the main purchasers of VxRail. However, if Dell aims to make it more cost-effective, it could expand its market to include small and medium-sized businesses.

I rate the overall solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
CTO at a insurance company with 1,001-5,000 employees
Real User
Hosting platform that offers ROI through simplifying work of staff to amplify team output
Pros and Cons
  • "We have seen ROI using this solution. It has simplified the work of the staff that we have which allows us to do more work with the same number of people, without having to incrementally grow the staff. The reliability of the product has been exceptional."
  • "Supply chain capabilities are certainly hurting us. We're in the process of placing a large order for more VxRail nodes right now."

What is our primary use case?

We simplified our environment and made it easier to expand. We use the solution in four different locations and have about 25 people directly administering the product. The product is used by 4,000 people.

What is most valuable?

The fact that we can expand our nodes horizontally and the integration with VMware, which is what we use for all of our server virtualizations, has been most valuable.

What needs improvement?

Supply chain capabilities are certainly hurting us. We're in the process of placing a large order for more VxRail nodes right now.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

The technical support for this solution is very good. I would rate them an eight and a half. 

Which solution did I use previously and why did I switch?

We previously used Cisco UCS and made the switch to Dell after an extensive proof of concept. We felt like it was going to be the best comprehensive solution for us.

How was the initial setup?

The initial setup was straightforward. 

What about the implementation team?

In some cases, we used a reseller. We have negotiated an agreement with Dell where we now buy directly from them.

What was our ROI?

We have seen ROI using this solution. It has simplified the work of the staff that we have which allows us to do more work with the same number of people, without having to incrementally grow the staff. The reliability of the product has been exceptional.

What's my experience with pricing, setup cost, and licensing?

Licensing and price for this solution is reasonable.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Linas Adamonis - PeerSpot reviewer
Head of Cloud and Servers Technologies at JSC "Lithuanian railways"​
Real User
Simplified management, fast performance, and reasonable price
Pros and Cons
  • "We are very happy with the purchase, and it works well. It is fast. We went with the full-flash version, meaning that we have SSDs. So, we can build a Windows virtual machine in two minutes. We were surprised when we first tried to do that."
  • "We have some issues, but they are possibly out-of-the-box issues. There was a host that was dead on arrival, and there were some file issues on other hosts. We're currently working actively with Dell to resolve all these issues. Once they are resolved, the product should be stable."

What is our primary use case?

I'm not a direct user. I'm a team manager, and we are using it in our company. We are using it as our new-generation virtualization platform. Currently, we are just building the environment, and we still have things to do directly with Dell.

How has it helped my organization?

We are very happy with the purchase, and it works well. It is fast. We went with the full-flash version, meaning that we have SSDs. So, we can build a Windows virtual machine in two minutes. We were surprised when we first tried to do that. So, currently, we are very happy with it.

What is most valuable?

The best features of HCI are the reliability and no need to have additional storage models and storage administrators. All the things—such as virtualization models, storage models, and networking—are in one environment. So, a single hardware administrator can access and support everything. I like HCI because of being able to have all components of virtualization in one cluster and in one place. There is no SAN and storage. It brings simplicity to hardware maintenance.

What needs improvement?

We have some issues, but they are possibly out-of-the-box issues. There was a host that was dead on arrival, and there were some file issues on other hosts. We're currently working actively with Dell to resolve all these issues. Once they are resolved, the product should be stable.

In terms of the additional features, we still need to adopt what we have. It has lots of features, and we need to start using it heavily. I might have something to add in a year or so, but currently, I don't have anything.

For how long have I used the solution?

We have been using this solution since December. It has been two full months.

What do I think about the stability of the solution?

We are having some out-of-the-box issues, and we're actively working with Dell to resolve those issues. Once those issues are resolved, it should be stable, but as a virtual environment, it has never failed. These are only single-node or single-component issues that don't affect the whole virtual environment, which is great and which is why I love HCI.

What do I think about the scalability of the solution?

It is scalable. Currently, we have 12 people who are working with this solution, but there will be more.

What about the implementation team?

A vendor did the whole implementation. We have purchased it as a service. So, we had a third-party vendor who installed and configured everything. My technicians were watching and learning. So, we were not the ones who were primarily responsible for configuring things. The process took some time, but the result is very satisfying.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. Compared to the legacy hardware that we had so far, we are not paying way more, but we have very good performance. Its price is good.

What other advice do I have?

I would rate it a nine out of 10 because of those out-of-the-box issues. They are a bit annoying, but I believe we will be able to resolve them quickly, and then it would be a 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VxRail Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free VxRail Report and get advice and tips from experienced pros sharing their opinions.