VxRail is a software-defined storage solution that works with all VMware products. That's the primary function. So if a customer has limited IT staff and technical expertise, but they want to shift their workload into the cloud in the future, then VxRail is a good option.
Head of Professional Solutions at a tech services company with 201-500 employees
It's fully integrated
Pros and Cons
- "like VxRail because it's fully integrated. The other hyperconverged solutions are also well integrated. They are all highly similar to each other in that regard. But we prefer VxRail for its physical integrations or lifecycle management. It also has vCenter, which integrates the hardware lifecycle management."
- "VxRail could be easier to set up. It's tricky to configure the network properly and match the requirements."
What is our primary use case?
What is most valuable?
I like VxRail because it's fully integrated. The other hyperconverged solutions are also well integrated. They are all highly similar to each other in that regard. But we prefer VxRail for its physical integrations or lifecycle management. It also has vCenter, which integrates the hardware lifecycle management. Everything can be done from vCenter, and that is a big advantage for us.
What needs improvement?
All hyperconverged solutions have one shortcoming: They are demanding in terms of compatibility and conformity of the network. So that is a problem for all hyperconverged solutions, including VxRail.
For how long have I used the solution?
I've been using VxRail for a few years.
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What do I think about the stability of the solution?
VxRail is stable.
What do I think about the scalability of the solution?
VxRail is scalable.
How are customer service and support?
Dell support is fine. It's on an expert level. They are well aware of all the technical to-do's with the product. They are very skilled.
How was the initial setup?
VxRail could be easier to set up. It's tricky to configure the network properly and match the requirements.
What other advice do I have?
I rate VxRail eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Network Engineer at a tech services company with 201-500 employees
A hyper-converged appliance with valuable deduplication feature, but the price could be better
Pros and Cons
- "It has a valuable deduplication feature."
- "The price could be better. The backup mechanism could also be better. Some of our clients prefer to work with backup software from a different vendor. They don't do a built-in backup solution. It would be better if they had guidelines on proper sizing and the whole life cycle from the requirement collection. If there aren't any proper guidelines, how do I go to the customer and evaluate their existing infrastructure? How can you do appropriate sizing to migrate to a hyper-converged environment? I think this is a requirement because most of our clients are migrating to a hyper-converged environment. In the next release, they can improve absolutely anything you can think of to improve the product in general—for example, the clusters and backup software."
What is our primary use case?
I work in the tendering and bidding department. We study the fees and propose a solution based on the customer requirements. Over the last three years, most of our clients have been migrating to hyper-converged environments. I worked with most of the hyper-converged vendors regarding implementation, pricing, and reviewing the technical write-up.
What is most valuable?
It has a valuable deduplication feature.
What needs improvement?
The price could be better. The backup mechanism could also be better. Some of our clients prefer to work with backup software from a different vendor. They don't do a built-in backup solution.
It would be better if they had guidelines on proper sizing and the whole life cycle from the requirement collection. If there aren't any proper guidelines, how do I go to the customer and evaluate their existing infrastructure? How can you do appropriate sizing to migrate to a hyper-converged environment? I think this is a requirement because most of our clients are migrating to a hyper-converged environment.
In the next release, they can improve absolutely anything you can think of to improve the product in general—for example, the clusters and backup software.
For how long have I used the solution?
I have been using VxRail for about three years.
What do I think about the stability of the solution?
I think VxRail is very stable.
What do I think about the scalability of the solution?
Scalability is perfect.
How was the initial setup?
I think the initial setup is a straightforward process. In the beginning, there may have been issues in terms of sizing and collecting the requirements. But there weren't too many complications.
What's my experience with pricing, setup cost, and licensing?
VxRail is quite expensive and could be cheaper. I would say that the main difference between VxRail and the competition is cost. There may be some differences in features, but I would say that it's mainly the costs.
What other advice do I have?
On a scale from one to ten, I would give VxRail a seven.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical manager at a tech services company with 11-50 employees
Fast, reliable, pure infrastructure solution
Pros and Cons
- "It's a simple product, fast, and reliable."
- "One area of the product that could be improved is the support."
What is our primary use case?
All of the primary use cases of the solution are pure infrastructure, and one of two of them are horizon infrastructures.
What needs improvement?
One area of the product that could be improved is the support. In the first year, it was not that fast. Simple things could be changed, but the support has make the changes because you cannot just change them in VxRail. It had to be the support, and they took a little more time than usual supporting other kinds of infrastructures.
For how long have I used the solution?
I've been using the solution for five to seven years. I'm an integrator.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is not straightforward, but it's not that complicated. Deployment is supposed to be complicated, so it does not necessarily need to be easier.
What's my experience with pricing, setup cost, and licensing?
If you already have VMware, you just have to convert the license and apply it to the VxRail.
What other advice do I have?
We have about 400 customers, and I would recommend the solution. It's a simple product, fast, and reliable.
I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Technical Architect at a tech services company with 501-1,000 employees
Good console manageability but the performance needs improvement
Pros and Cons
- "The manageability for controlling the console is the most valuable feature."
- "The version upgrade process should be simplified."
What is our primary use case?
Our primary use case is for VDI processes.
What is most valuable?
The manageability for controlling the console is the most valuable feature.
What needs improvement?
The version upgrade process should be simplified.
For how long have I used the solution?
I have been using VxRail for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We have around 30 daily users who use VxRail.
How are customer service and technical support?
We didn't have any issues with technical support.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
The price is fair.
What other advice do I have?
I would rate VxRail a seven out of ten. If the performance was improved, it would get a higher rating.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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Updated: April 2025
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