We changed our name from IT Central Station: Here's why
Slava Mislivets
Sr. Infrastructure Engineer at CSL Behring
Real User
Top 20
An entire datacenter in one box
Pros and Cons
  • "VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager."
  • "Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out."

What is our primary use case?

The big portion of it is the VDIs, XenDesktop VDIs. I would say that our biggest deployment for VDI is approximately 15,000 users.

Our team actually maintains the solution and deploys the updates, etc. We have two people that handle all maintenance-related issues. Mostly me but I have support from another person.

What is most valuable?

VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager.

What needs improvement?

The upgrade process is still not finished up. Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out.

If the VxRail upgrade fails on one of the particular nodes in the cluster, it doesn't stop, It pauses. When a problem's fixed and you retry it, it starts from the beginning.

For example, If I have 32 nodes in a cluster and I have a problem with the 31st node, I have to start from node 1 to check everything. To get to node 31, it takes up to three hours.

For how long have I used the solution?

I have been using VxRail for three and a half years.

What do I think about the stability of the solution?

Stability is not related to VxRail. It's related to vSAN. Because VxRail has nothing to do with vSAN. VxRail's just aiding automation and the orchestration processes to vSAN, the VMware vSAN. Overall, the stability is pretty good if the hardware is stable.

What do I think about the scalability of the solution?

The scalability is 10 out of 10. I can add or remove hosts at any time. I have no problem with that.

How are customer service and technical support?

I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware support and vSAN support, VMware support. If I call Dell for any problems relating to VxRail, I don't have to call anybody else.

In any case, if we need VMware engineers, it's just a matter of internally bringing somebody on the call, and then we figure it out together.

How was the initial setup?

The initial setup is straightforward. As soon as I prepare a JSON file I have no problem.

Usually deployment depends on the number of nodes — it's taken up to two hours.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the licensing of this solution.

What other advice do I have?

If you're interested in using VxRail, use your judgment. There are multiple solutions and all of them are geared toward different use cases. Some people will prefer HyperFlex, others will prefer to go with Nutanix, VxRail, or, for god's sake, vSAN ReadyNodes.

VxRail has some limitations. For me, it's limited from doing what it's supposed to do because it's provided by VxRail — it's automated and orchestrated by VxRail. For example, I cannot use VMware Update Manager. I have to use a bundle, which is produced by Dell, and usually, they are at least a month to a month and a half behind VMware.

Overall, on a scale from one to ten, I would give VxRail a rating of eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Arquiteto de infraestrutura at a tech services company with 51-200 employees
Reseller
Top 20
Easy to upgrade, good policies, and has a straightforward setup
Pros and Cons
  • "It's very easy to upgrade."
  • "The licensing needs to be improved upon."

What is our primary use case?

Normally customers are looking to move to data centers that are modern. We have a request for upgrades from old storage and media to something new. We consolidate old solutions and simplify the way the client manages their data center. 

How has it helped my organization?

We have a customer, for example, that has a factory. Before they used the VxRail solution, tasks would take hours. With VxRail, a comport starts working in 30 minutes. It saves so much time. It's a competitive gain for the organization.

What is most valuable?

The solution allows a user to plan how they will be able to organize their data over the course of many months.

It's very easy to upgrade.

Simplifying network configurations is very easy.

The policies are very good.

What needs improvement?

The licensing needs to be improved upon.

For example, when we need to move your Oracle databases to VxRail solutions, we need to license the processor core and the solutions. This comes at a high cost to customers.

There needs to be better integrations with other products.

For how long have I used the solution?

I've been working with a variety of Dell products for a while.

What do I think about the stability of the solution?

The stability is excellent. We don't have any issues with reliability. It doesn't crash or freeze. It's not buggy and we don't have to deal with glitches. We're happy with it.

What do I think about the scalability of the solution?

We haven't had any issues with scalability so far. It should be pretty easy for a company to expand it out if they need to. We haven't received any feedback to make us assume otherwise. You can scale up on many things, including processors, discs, and nodes.

We don't sell to many large companies. typically we deal with small and medium-sized organizations.

How are customer service and technical support?

Their technical support on offer is better than other products on the market.

Which solution did I use previously and why did I switch?

As resellers, we don't just deal with Dell. We also resell products from HP, Nutanix, and Lenovo, for example.

How was the initial setup?

The initial setup is not too complex. It's pretty straightforward, in fact. 

In terms of deployment, it typically takes less than a week, in some cases. Of course, it depends of the customers, however, in many cases it takes about a week.

What's my experience with pricing, setup cost, and licensing?

The solution is pretty reasonably priced. It's not too expensive, and often less than the competition.

What other advice do I have?

We're a reseller of the product.

We work with different versions including CEs, PCEs, FCEs.  What we use depends on the customer's needs. In most cases, we have sold VxRail to clients as it is cheaper than other options on the market and it's also a good way to consolidate support to one vendor.

I'd advise that those considering the solution make sure they size everything appropriately. 

We've been quite pleased with the product. On a scale from one to ten, I'd give it a perfect ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Rajith Attupurath
Senior Network & System Administrator at a university with 201-500 employees
Real User
Top 20
Has good performance but it should have an option to only upgrade individual modules of the architecture
Pros and Cons
  • "VxRail's feature that we found most valuable was its really good performance. That was one of VxRail's advantages."
  • "It's not really flexible with different use cases."

What is our primary use case?

We used it for hosting on the infrastructure.

How has it helped my organization?

We previously had a traditional infrastructure where we always had issues with the performance. The vendor then introduced us to VxRail and the performance improved drastically. That was one of the best things I can say about it. The time spent on reports and support went down a lot.

What is most valuable?

VxRail's feature that we found most valuable is its really good performance. That was one of VxRail's advantages. However, we switched out from VxRail because some of our use cases and workloads required a different solution.

What needs improvement?

I would say its support could be improved. One issue that we faced was that often a single file upgrade would cause an issue, whether it was an update for the hardware or for every component. They should have an option to only upgrade individual modules of the architecture. For example, there should be an option to upgrade only the individual VMware module and not rely on a single update file for everything.

What do I think about the stability of the solution?

The stability was excellent. It takes around three people to manage.

What do I think about the scalability of the solution?

The scalability was good but we didn't make use of it. It's scalable from an architecture point of view but we never took advantage of that functionality.

How was the initial setup?

The initial setup was a bit complex and they didn't manage to bring it up in the first attempt. Really, only the support people can do it and if something happened the support people need to have control of it. The second attempt also took longer than expected. It took almost two days to complete the full installation, which is longer than the claim that it should take around two to three hours for the full setup. 

We had three people involved in the deployment process.

What about the implementation team?

It is implemented from the supplier side, not with our people. There were 35 VxRail guests involved in the implementation.

Which other solutions did I evaluate?

We did evaluate a couple of other options like Nutanix and HP before choosing VxRail.

In the end, we chose VxRail because we had been using Dell for a year. That was one of the main reasons. The second reason was cost. The third was the performance of the appliance. And the last reason was its architecture.

What other advice do I have?

My advice to anyone looking to get VxRail is to really understand your use case because from our experience this solution doesn't fit certain use cases. So clearly defining your use case is very important when you're choosing VxRail.

The product was good, but as I said, it's not really flexible with different use cases. That was a lesson we learned from buying VxRail. It's not meant for all use cases, it is only meant for specific ones, which is why we had to switch. It's difficult for it to adapt. 

On a scale from one to ten, I would rate VxRail a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a tech services company with 201-500 employees
Real User
Top 20
Offers a great environment where all keyholes can be managed without a problem
Pros and Cons
  • "t's a very good solution with multiple options with VxRail series like based on customer requirements whether they're focused on compute, storage, scalability and high performance, etc. Whether a customer you are going to start your IT Infrastructure footprint with a limited budget, you have freedom of choice and non-disruptive expansion in the future, whether in the main data center or branches. Any idea coming in system admins mind to run this setup continuously and keep service 100% 24/7 is possible in this product line. Hyper-converged appliances allow a datacenter in a box approach, with G, E P, Vand P series."
  • "VxRail is a closed system with an out-of-the -box solution approach, it has basic 3 layers, Hardware, Network, Storage, Software, (Virtualizing) Applications. Release notes and improvement tips, patches from the back office, the business units, should be frequent and up to the patches which are coming from different vendors as far as the operating system application and also the technology itself is concerned."

What is our primary use case?

We implement VxRail E560F for our customers who are based in the Middle East. We are
Dell partners and I'm a system engineer. The customer has scalability requirements and
wants an easily adoptable solution for their data center which can be integrated into their HO IT Infrastructure and can be managed remotely, with the least amount of OpEx at the branch office.

What is most valuable?

The most important thing for our customers is the CapEx and OpEx. As a single point of
administration hyper-converged infrastructure, all the solution components, Servers,
vSAN (Storage), Virtualization, backup management, future expansion, and upgrades
can be managed very easily, and the solution is out-of-the-box. Dell EMC provides comminuted support for the upgrades and patch management for hardware, whether it
is related to firmware, operating system, hypervisor layer as well as the applications
also, VMware. It's a very good solution with multiple options with VxRail series like
based on customer requirements whether they're focused on compute, storage, scalability and high performance, etc. Whether a customer you are going to start your IT Infrastructure
footprint with a limited budget, you have freedom of choice and non-disruptive expansion
in the future, whether in the main data center or branches. Any idea coming in system admins mind to run this setup continuously and keep service 100% 24/7 is possible in this
product line. Hyper-converged appliances allow a datacenter in a box approach, with G, E P, Vand P series.

What needs improvement?

VxRail is a closed system with an out-of-the -box solution approach, it has basic 3 layers,
Hardware, Network, Storage, Software, (Virtualizing) Applications. Release notes and
improvement tips, patches from the back office, the business units, should be frequent
and up to the patches which are coming from different vendors as far as the operating
system application and also the technology itself is concerned. It's sometimes difficult if
you have to decommission and add a new node, especially when you go for the
qualification of the new node through the python script, there are multiple checks which
are always on, and sometimes they are already covered and the script is focused on
those. It is mandatory to resolve this issue and call the technical support back office team to suppress the checks and do the expansion or the break-off for a new node.
This is my main concern because sometimes we are not able to get to the right
engineer especially when you are in a different time zone. I generally catch them at the
end of a shift and a new engineer takes a handover from the previous, then you have to explain everything a second time and the new engineer would resolve the issue with a different approach. Or sometimes he is dependent on Engineering team advice. There are
multiple things to be considered and we are dependent mostly on the vendor.

What's my experience with pricing, setup cost, and licensing?

The licensing aspect is the most painful for some of our customers. Customers go for a
VMware license that's standard and then they find they have to go with the enterprise
solution and adjust the license. If you have a limited budget, that's difficult.

What other advice do I have?

I rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
ICT Business Solution Architect at Cloud Technology
Real User
Top 20
A hyper-converged infrastructure that is easy to install
Pros and Cons
  • "Cost-effective and easy to install."
  • "Lacks integration of licenses so that it's an expensive solution."

What is our primary use case?

We are system integrators and IT providers. 

What is most valuable?

The solution is cost-effective and easy to instal, it's just a plug and play. It also contains a ready VMware solution that I use to manage virtual machines. Finally, it is a hyper-converged infrastructure, so it's not a regular server.

What needs improvement?

A beneficial improvement they could make would be the integration of all the dealings with VMware to provide a license with VxRail so the customer can purchase it without the need to pay for an additional license for the VMware. If the license for VMware were to come together with the hardware at no additional cost, that would be great. Nutanix offers this package.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is very reliable. 

What do I think about the scalability of the solution?

The solution is flexible, scalable and easily integrated. We can add to it at any time and it'll give extra performance and extra CPU.

How are customer service and support?

Our engineers deal with any support issues we may have.

How was the initial setup?

The initial setup is straightforward and can take up to four days. Deployment requires a technician and an assistant engineer to plan everything and get it ready to host the services. Maintenance is required but we receive documentation regarding updates and framework feature updates. We have five system administrators working on this product.

What's my experience with pricing, setup cost, and licensing?

Dell VxRail is flexible and reliable and scalable. It's easy to restore without the higher cost. We're not comfortable with the cost of VxRail and neither are our clients. As a result, we sometimes have to go to other brands because the price of VxRail is not competitive. Not that comfortable with some projects so the recommendation is Dell can do the same price as the normal server. I know it's marketing plan, especially for Middle East. It'll be much better and we will buy all the required servers from VxRail not, as you know, you'll go to all hyper-converged infrastructure.

Which other solutions did I evaluate?

We also offer Nutanix to our clients. What Nutanix offers is not available in Dell or HPE. Nutanix has its own management system similar to VMware and is also easy to configure. Through the system, the system administrator can manage and ensure all the virtual machines or virtual appliances that will host the services. If they could change the licensing structure so there is no additional license required, it would be a great feature that would strengthen Dell against their competitors.

What other advice do I have?

I always recommend VxRail because of their scalability and flexibility, but sometimes the cost creates a barrier with the client. All of our clients who have chosen VxRail are happy with it, it's just the cost that's an issue. 

I rate the solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
Enterprise Solutions Architect at a logistics company with 10,001+ employees
Real User
Top 5Leaderboard
Highly stable, efficient, and great performance
Pros and Cons
  • "VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit."
  • "We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail."

What is our primary use case?

We have VxRail for Hyperconverged infrastructure for our Windows and Linux VMs. We have the vRealize Suite which helps us with lifecycle management and forecasting our environments.

What is most valuable?

VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit.

What needs improvement?

We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail.

I have found that Dell sales are the worst part of the organization or the blemish of their solutions. When they tell you, you are receiving something, and then down the road, you find out you actually have to buy something else in order to have the intended functionality it can be frustrating. We should have been told when purchasing this solution that we needed to purchase VMware Tanzu for private clouds.

For how long have I used the solution?

I have used VxRail within the past 12 months.

What do I think about the stability of the solution?

VxRail is highly stable. I would rate VxRail a ten out of ten for stability.

What do I think about the scalability of the solution?

The solution is scalable, it has the ability to scale up but if you go and you add clusters it can get a bit difficult. If you are adding everything new, you only add it, and then it becomes a part of a cluster, but if you started off with a small four-cluster and then you have a 12-node cluster then you want to move those machines, it can take some work.

How was the initial setup?

The installation is straightforward we have never had a problem. They could improve on the process of adding clusters. For example, when you want to add a four-node cluster to a 12-node cluster, there is a whole lot of resetting we have to do on that cluster and put it back on. We do not understand why you can not add a cluster into the same management interface. This is something they should look into.

What other advice do I have?

The only advice that I would give to those wanting to implement VxRail is to make sure that they look at what comes with the VxRail package. For example, Dell offers vRealize, which is not private cloud. They mistakenly will say that it is for private cloud but all vRealize offers are lifecycle management, the ability to do costing, and everything between public cloud and a private cloud. They will tell you that you have to buy VMware Tanzu in order to get the private cloud features. When they initially sell VxRail as hyper-converged infrastructure, they also sell it as your private cloud but there is no private cloud functionality. You have to build that on.

I rate VxRail a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Director of Maritime Geoinformation at ARMADA DEL ECUADOR
Real User
Top 10
Elastic and scalable solution
Pros and Cons
  • "VxRail has improved out organization because we are trying to be a little more proactive and elastic. We are trying to change our conventional approach to development."
  • "Deployment was not initially straightforward for us. We had an incompatibility issue that was very difficult for Dell Professional Service to solve."

What is our primary use case?

Our primary use case for VxRail right is deploying management systems. We are trying to consolidate some infrastructure.

How has it helped my organization?

VxRail has improved out organization because we are trying to be a little more proactive and elastic. We are trying to change our conventional approach to development. So this kind of solution is very suitable for data and that approach.

What needs improvement?

It could be very interesting to integrate VxRail with vSAN Ready Nodes, which we also use. Both solutions were built by Dell. vSAN Ready Nodes is another family of products, but with the same building blocks as VxRail, I think. VxRail easier to manage and deploy, but it is a little more expensive, and vSAN Ready Nodes would work better for some of our clients' use cases. 

It would be good to have both of these solutions on the same dashboard. We don't want to have two management domain. It would be great for us to have these two Dell solutions integrated. 

Dell could do more to help customers understand the real value proposition of this solution, especially related to deployment and scaling. A lot can be done with this solution. For example, it can be used for coverage bonds for virtual machines or as a solution for disaster recovery. This is important for customers with critical infrastructures. 

In-person training and online training tools could be great, as well. Including training in the bundle with the equipment would be beneficial for us. 

For how long have I used the solution?

We have been using VxRail for two years. 

How are customer service and technical support?

Ecuador is a small market, so we do not have much access to local tech support. There are a lot of local commercial channels and partners, but not so much technical support. I think we only have two or three channels. 

Which solution did I use previously and why did I switch?

Before switching to VxRail, we had a very common solution that utilized Blade servers. We switched because we wanted something more elastic and scalable.

How was the initial setup?

Deployment was not initially straightforward for us. We had an incompatibility issue that was very difficult for Dell Professional Service to solve. We had people from different countries trying to solve it. We were deploying the regional product but something with the version was inconsistent. It was a special case, but was very difficult to identify and to solve. It took us about two days.

Once we solved that issue, deployment was very easy. It took maybe an hour and was really easy. 

What's my experience with pricing, setup cost, and licensing?

The impression we got from the technical papers was that it would be very easy and quick to deploy this solution, but it was not. However, after we dealt with those issues, the solution was very solid, very easy. It wasn't easy to configure, but right now it's very stable. We are happy with that.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager at a tech services company with 10,001+ employees
Reseller
Top 20
Easy to install, robust integrated solution, perfect fit for small and medium businesses
Pros and Cons
  • "I would recommend VxRail, it works for most of the use cases."
  • "The technical support is good but could be better."

What is our primary use case?

We use it for provisioning the applications for customers. There are no specific sets of installations for using the solutions. We meet the customers' needs through their requests. 

What is most valuable?

It is easily scalable, easy to manage, and has rapid provisioning. 

What needs improvement?

In the future, they could provide faster performance. 

VxRail has many components integrated into one solution. Instead of integrating many components, having a single component with VMware as a solution; this could be useful.

For how long have I used the solution?

We have been using the solution for around three years now.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is an easily scalable product. It is a perfect fit for use in small and medium businesses. For the larger enterprise, you can use it, but again it depends on the use case. If you have a specific use case that fuels for VxRail, definitely it can be used.

How are customer service and technical support?

The technical support is good but could be better.

Which solution did I use previously and why did I switch?

We have used other solutions in the past like Nutanix and SimpliVity but VxRail definitely has more advantages. Mainly it uses the VMware vSAN technology, and it is ever-evolving. It integrates with a large ecosystem of solutions. When you consider a large enterprise, these organizations require solutions that include security, scalability, and all the network components in place and integrated. VxRail is more capable of handling these complexities than any other product.

How was the initial setup?

The setup is very simple.

What about the implementation team?

We provided the deployment service and depending on if all the prerequisites are met, we can have it all completed in one day.

What's my experience with pricing, setup cost, and licensing?

The price would be in the middle to the expensive range. It is not cheap. There are different licensing models as well which can meet the requirements of the customer.

What other advice do I have?

I would recommend VxRail, it works for most of the use cases. 

It is good to understand you can't have 100% of all the applications installed. It's never possible with a product like this. At the end of the day, it's a good solution. Whenever there is a need for IT infrastructure requirements, you can definitely consider VxRail. 

If there are very specific requirements or things that are very specific to traditional infrastructure, they can go with that, or for intensive cloud-native applications, they can go with cloud. VxRail comes in the middle. It can extend to use all the applications but do have a proper study to get the right solution for you. 

I rate VxRail an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Product Categories
Hyper-Converged (HCI)
Buyer's Guide
Download our free VxRail Report and get advice and tips from experienced pros sharing their opinions.