UiPath Platform Reviews

We're a consulting firm and we use the solution to automate various systems, mostly in data processing, including in the customer service department. We're also using it to take advantage of artificial intelligence.

We've noticed a lot of benefits. For example, I've noted a reduction in errors in data processing and analysis. We've also been able to increase our working hours. We don't necessarily need to have a human workforce going around the clock. There are some hours or some shifts where we rely on the robot to take care of the workflow. We've also been able to apply artificial intelligence to our work to amplify the customer service experience and help us be efficient and fast.

The pricing is pretty fair. It fits various types of organizations.

The support has been very good. We appreciate it. Support is in various languages.

Building automation is very easy. You can deploy anywhere and you can even access the platform using a mobile device, web browser, or iPad. This flexibility makes it easy to use. 

It allows us to handle end-to-end automation, mostly for data analytics and data processing. With this option, we are able to work through processes 24/7. This reduces the amount of downtime.

The community has been very helpful. You can go there if you have minimal problems instead of going to support or having to shut down your whole system. You can contact someone in your community, and they can help share insights. It's helpful for teaching staff how to use the platform.

We've been able to reduce our on-premises footprint. At the same time, we've been able to grow our digital footprint.

We have dashboards where we can monitor staff, and even if they are far away or working from home, we are able to monitor everything, and people no longer need to necessarily be on-premises to work.

The solution has a useful Academy that I started using in the past year. When we have new employees who are onboarding to the department, we conduct an initial training. However, after that, they can go to the UiPath Academy and acquire even more skills. The biggest benefit is that it allows any employee to learn on their own time. It gives everyone the potential to grow and learn at their own pace.

We have used the AI functionality from UiPath, mostly in Europe. As an accounting company, we handle tons of Excel worksheets and formulas. The AI makes it all very efficient and helps with analytics and processing. 

It's sped up our digital transformation. Initially, we did not have automation. We only had automation available through other companies. When we adopted UiPath, we developed an automated process that allowed us to bypass having a human behind the computer.

UiPath helps reduce human error. It's reduced it by a huge amount and was a big reason for us acquiring the product.

The solution has helped free up employee time. Employees now have to do less manual work. You don't have to manually look at every receipt or every piece of data. We assign a UiPath automation to the task. Something that would take a human an hour is done in 15 to 20 minutes.

It does save us money. We used to have two shifts before acquiring UiPath. Now, we've reduced the human workforce for the night shift. 60% of the work we can assign to RPA. Less of a human workforce means less money spent on manual productivity. It's helped us reduce our overall operating costs.

The billing plans should be improved. Instead of billing per month, they can offer plans for a year or two.

I've used the solution for a year and eight months. 

The solution is stable, depending on your infrastructure.

The solution is scalable. 

We contacted support in the initial six to eight months of usage. We used to contact them monthly since not all staff were knowledgeable. 

Support was fast enough. Of course, there were sometimes technical errors and it would take two to three hours to get a response.

Positive

We did not previously use any automation solution. 

While we started on the cloud of the free trial, we moved to the on-premises deployment model.

The deployment was easy. We started with the free trial, and after we saw the results, that informed our decision to continue.

We had 20 to 40 people involved in the deployment. 

There is some maintenance required. New employees need to be onboarded and sometimes they mess up and the IT team will have to return the platform to normal.

We didn't go through any other channel during deployment. We had an efficient vendor from UiPath.

We have seen an ROI in that we were able to reduce the need for so many workers on night shifts. That aspect has brought down our operating expenses while driving productivity up.

I'm a customer and end user. 

I'd rate the solution eight out of ten. 

We currently use UiPath to process birth certificates. One of my tasks was to apply OCR to the birth certificates and use a named entity recognition model to extract details like the names of the individuals, parents, and the place of birth. The project requires us to handle certificates from all 50 states, and every state uses a different format. 

We're supposed to be doing intelligent automation, but we're not there yet. I work in the applied analytics and statistics section, and we're supposed to find ways to inject more advanced analytical methods into some of these places where we can automate. Our IT department has a CoE that conducts intake processes. They use Automation Hub to review each process, and the executive governance board votes on it. I don't know how they decide internally because I'm not part of that. 

Automation through UiPath provided a framework and a low-code solution, which generally improved the process. It reduced the burden on the workers, freeing them to do what they wanted. 

It is also utilized in identity governance, especially within IT environments. For example, say I want to install a particular piece of software on my computer. There's a process to request access, and it goes through an approval chain. Ultimately, it gets to someone who has to click a button or provision an account. Someone will get an email and copy-paste the stuff from the email into another system and click "provision." 

And when an employee leaves or switches job roles, they no longer need access to a particular system anymore, so you must remove that access as soon as possible. Automation helps. Governance is one area that we would like to use it in more.

UI automation is helpful for interacting with legacy systems, mainframe systems, and various web applications. Someone might use all those things during their jobs, and many of them don't necessarily have APIs, either.

Although improvements have been made, such as auto-healing, there is room for improvement. Changes in the UI can break automations. If you upgrade from Windows 10 to 11, you may need to rewrite some of those UI selectors completely. That is probably the biggest weakness that I can think of.

I have been using UiPath for four or five years.

The solution can be fragile, but there have been significant improvements over the years. The unified target framework, which considers strict, fuzzy, and image matching, helps to stabilize the application somewhat.

UiPath has been able to perform as our organization grows or as the demands on UiPath increase.

In my previous job, I interacted directly with UiPath support, and they were always effective. Currently, support is accessed through IT, which escalates issues if needed, so I have less direct interaction with customer support.

Positive

I've used Python and VBA and experimented minimally with Selenium, but they're not as strong when it comes to UI automation. I've also used Power Automate for Microsoft products. Sometimes, I want to automate Outlook, but I don't want to ask the security to enable the UiPath activity to pull emails. 

We've saved time and reduced human error. 

I rate UiPath eight out of 10.

Our primary use case for UiPath revolves around document imaging, specifically scraping data off documents and digitizing them. We only use it in our accounting department and haven't expanded it to the rest of the company. We've seen some success with the projects on the financial team, but we might be resource-constrained to get other departments involved. It's hard for them to adapt to new technologies. 

UiPath has improved the accuracy of data entry from our invoices. Processing thousands of invoices is time-consuming. One outcome we've achieved is expanding the data collection from the invoices. They were only capturing dollar amounts, but these invoices have tons of other information that was just going to waste and could be analyzed. Now, we're capturing the data and analyzing it. It will be a significant benefit, considering how we do business.

We've advanced our green initiatives by recycling invoice paper after digitizing it and reduced the costs of pulling this information into our system.

The most valuable feature is the general automation that UiPath offers, especially in improving data collection which allows for a more comprehensive analysis of information on invoices.

There is a need for better autopilot features to enhance the functionality of UiPath.

I have been using UiPath for about a year.

UiPath is stable so far.

UiPath can scale as our business grows.

Customer service and support have been excellent. I would rate it highly for their responsiveness and supportiveness.

Positive

Previously, we used a service that scanned documents and sent them back in EDI format. We switched to UiPath because the previous solution couldn't handle certain document images unless they were in native PDF form.

The initial setup seemed straightforward.

We used corporate for the setup. Corporate used UiPath as a partner for support.

While there hasn't been a financial return on investment yet, the team is happier not having to manually enter invoices, which is a qualitative benefit. However, I foresee a financial return in the future.

UiPath's licensing seems straightforward, and the pricing is comfortable for the corporate leadership. They made an outright purchase, knowing the full cost and expectations.

I rate UiPath 10 out of 10.

We are targeting utilizing Gen AI for some social media marketing. We haven't really implemented it yet.

Implementing AI and automation has streamlined our processes, allowing us to focus on more important day-to-day work instead of repetitive tasks. This has helped with customer satisfaction. 

We have been able to automate a lot of internal processes, saving significant time for our managers and increasing the accuracy of reports and monitoring. We saved about 350 hours, which corresponds to approximately $500,000 in money saved.

The most valuable features are the autopilot or copilot AI feature and Insights. We haven't used it yet. I know that understanding the document is highly powerful and really useful.

I would like improvements in UiPath Studio speed. The development environment is sometimes slow, depending on the workflows, especially with legacy workflows.

This should be the third year of working with the solution.

We utilize the cloud Orchestrator, and it has been really stable with no issues.

We started with three bots and have maintained that number, with the addition of one test bot test license. We are always using it to scale.

We access resources at UiPath to assist us, however, resources can be hard to get. Better access to resources might improve the process.

Positive

The initial setup was simple for us. I am aware it could be more challenging for on-premises deployments.

We didn't use a partner for the initial setup.

We realized a return on investment by saving about $500,000 due to automation of tasks that took longer manually.

It is probably in line with the market. I am unsure about pricing for AI units as we haven't implemented them yet.

I would rate UiPath a nine out of ten.

We primarily use UiPath to move data and consolidate data formats efficiently. We are involved in claims management within healthcare. We are also exploring DevOps tooling and CI/CD pipelines, and automated testing.

UiPath has significantly improved how we claims. We provide this product for our customers directly, so we want to ensure they reap the benefits of the automation program. We serve as a product team and make sure that our products are directly open to the customers. Although we are not extensively using AI yet, there is significant interest in the org. We aim to recommend automations to users and intend to develop AI capabilities down the line.

Our teams are heavily using integration service, especially following our cloud migration. Having further insights and program visibility is crucial for longevity.

It would be helpful to be able to double-click and drill down into the data we see in the APIs and get a little more interactivity, especially in the Studio and Studio Web. I want to be able to pull in fields dynamically.

I have used UiPath since 2021, so it has been about three years.

UiPath is relatively stable. I've seen a few bugs in some of their newer tools and Integration Service. There are some issues with feature clarity across platforms, but it's not necessarily a stability problem. Occasionally, cloud may experience downtime, but stability is always reliable. 

Most of the scalability issues from an implementation fall on the customer's side because they don't understand how to scale out their VM presence or set up systems in a way that relies on siloed teams. They're using it on-premises and have to manage the instance with teams outside of their automation team. I haven't had any scalability issues in the cloud. The cloud might go down once a year, but I haven't had issues scaling it, and if it has an outage it's normally not long enough to make a dent.

I rate UiPath support seven out of 10. UiPath's support is quite reliable and significantly better than most alternatives. Some competitors don't get back to you or have meaningful solutions.  

There's room for improvement. They could make their online support pages easier to navigate. They're integrating support with Automation Cloud, which will make raising a ticket more seamless. When you open the ticket, it should automatically provide them information about your deployment.  They're good about following up with you, but getting solutions for some products takes time. 

Neutral

I have always worked with UiPath, sometimes using other platforms such as Salesforce and Power Platform when they better fit specific needs. However, they are not as suitable for making enterprise scale automation.

The on-premises deployment when we started in 2019 was somewhat complex. It's different for every customer, whereas the cloud is consistently distributed the same way, and you can customize it for your business.  

We work with an implementation partner for staff augmentation and architectural support, with a proactive offshore development team experienced in best practices. 

I rate UiPath eight out of 10.

One of our simpler UiPath use cases involves running an SQL query, copying the results into a spreadsheet, and then emailing them to the appropriate people. 

We also have a third-party system for parking at the hospital. Visitors need to fill out a web form, and the automation process kicks in once the web form is filled out. The data is input into a database and then automatically processed in bundles. The form is filled out automatically for them, and it batches every thirty minutes. 

UiPath helps us automate many tasks people do daily that they don't want to do. They can spend that time on tasks that humans are better at, such as being creative and thoughtful instead of copying down information, filling up databases, making spreadsheets, sending emails, etc. I have one automation that normally takes me about four hours to do. 

Automating certain tasks can potentially save employees approximately 60 hours per week. This was particularly true in our parking pass processing. People used to get overwhelmed with that task, so automating it saves significant time.

Computer Vision helps us read and process handwritten documentation. That will be incredibly important. The unique aspect about UiPath is the robustness of the Academy that's built into it.

UiPath could be more intuitive in how it formats strings, variables, or databases. This can sometimes be difficult, even for someone with a computer science background. Additionally, some tasks require a team effort as one person can get overwhelmed or discouraged.

We are only about a month or a month and a half into using the solution.

The stability is generally good, but it can't really be driven without support for prolonged use.

Scaling UiPath is easy. You just purchase more bots.

Previously, we used Power Automate and a proof of concept for Automation Viewer, but we decided to switch to UiPath because it has a better deployment model. We use the Orchestrator. It's a server that we can add our robots to and configure them. 

UiPath is good at handling the sequential flow of processes. The way it breaks down sequencing is commendable. It was shocking how disorganized some of the other solutions we reviewed were.

We are seeing a good return on investment potential, but we haven't fully realized it yet since we are only a month and a half in.

I rate UiPath eight out of 10. 

UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.

UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.

UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.

UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.

UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.

We saw the benefits of UiPath immediately upon deployment.

The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.

We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.

UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.

UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.

UiPath has helped free up our employee's time for other projects.

UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.

A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.

The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.

UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.

I have been using UiPath for two and a half years.

Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.

We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.

The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support. 

Positive

I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.

We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.

UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.

UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.

New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.

We use UiPath Studio, specifically the enterprise version, for developing projects per organizational requirements.

UiPath makes building automation processes easy and accurate. It allows us to create a wide variety of feasible automations. Even complex processes can be tackled using UiPath's features, such as object repositories and document understanding.

UiPath offers end-to-end automation, which is crucial for our work. This allows me to handle various tasks. I can efficiently open any web application required by the organization or our clients. I can download documents from web applications and fill in the necessary details within them. I can extract important metadata from documents or web portals. I can store the extracted data in a designated data queue. I would rate the process a ten out of ten.

By automating tasks through the use of robots, we can achieve significant time and manpower savings. This, in turn, leads to reduced costs for the company. Additionally, automation improves accuracy, as robots are less prone to errors compared to humans performing repetitive tasks daily.

I use the UiPath Academy courses in my free time to get some diploma-level certifications.

UiPath reduces the cost of digital transformation.

UiPath helps reduce human error.

UiPath helps to save staff 70 percent of their time through automation. 

The community version of UiPath has a limited feature set, which can make it challenging for users to fully explore its capabilities without purchasing the enterprise version. Offering a trial period for all features could provide a more comprehensive evaluation experience for potential users.

I have been using UiPath for four years.

While UiPath has disconnected on a few rare occasions, it has generally been stable.

UiPath is scalable 80 percent of the time.

The initial deployment is moderate. 

The implementation was completed in-house.

UiPath is expensive.

I would rate UiPath nine out of ten. There are many RPA tools and UiPath is at the top of the list.

UiPath requires maintenance for any changes that are made.

I recommend reviewing the documentation and completing the UiPath Academy courses before using the solution to automate processes.