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reviewer1149027 - PeerSpot reviewer
Senior Test Manager at a financial services firm with 10,001+ employees
Real User
Top 20
Has the ability to support the technical automation of specific clients that we cannot use with other tools
Pros and Cons
  • "The most important feature is its ability to support the technical automation of specific clients that we cannot use with other tools."

    What is our primary use case?

    We are using it daily as the best automation solution.

    What is most valuable?

    The most important feature is its ability to support the technical automation of specific clients that we cannot use with other tools.

    What needs improvement?

    In two areas, the update process posed challenges. Firstly, updating the software is quite tricky. Recently, with the new version released in 2023, we encountered several issues with our scripts. Secondly, managing the flow for license management was complex, possibly due to the intricacies within our company. It was not easy to manage all the licenses smoothly.

    For how long have I used the solution?

    I've been using Tricentis Tosca for five years.

    Buyer's Guide
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    What do I think about the scalability of the solution?

    The solution is easy to scale. More than 80 users are using this solution. I rate the solution’s scalability an eight out of ten.

    How are customer service and support?

    Customer support requires a little bit of response time when we have some problems, but overall, opening requests and the answers were quite fine.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is easy.

    I rate the initial setup a five out of ten, where one is difficult, and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    The product is very costly.

    The licensing model of Tricentis Tosca is tightly bound to user roles and activities, making it complex to manage. There are distinctions between test users and test runs, which can lead to some confusion. It would be beneficial if test developers were less restricted in their usage, perhaps by allocating licensing based more on test runs than individual developers. This could facilitate greater involvement of testers in test development without significantly increasing costs, as licensing could be based on usage metrics rather than individual user accounts

    What other advice do I have?

    Test data management capabilities are very proprietary and very specific. We have to compare the test data anyhow.

    In the end, we consolidated the two solutions. One was the open-source solution for test automation, and the other was for specific protocols. We decided to have only two types of solutions.

    Integrating with Jenkins or Jira requires some setup and configuration, and achieving compatibility with our existing systems, including Jenkins and our test governance processes, hasn't been straightforward. As of now, we haven't achieved a fully integrated solution.

    Overall, I rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Manager of Central Excellence at Alpura
    Real User
    Top 5Leaderboard
    Useful for functional and automation testing and has libraries
    Pros and Cons
    • "The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans."
    • "Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces."

    What is our primary use case?

    I use the solution for functional and automation testing. 

    What is most valuable?

    The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans. 

    The tool incorporates AI in maintaining and capturing libraries, making script maintenance easier for automated testing cases.

    What needs improvement?

    Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces. 

    How are customer service and support?

    The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet. 

    Which solution did I use previously and why did I switch?

    The main difference between Panaya Test Dynamix and Tricentis Tosca lies is the automation testing approach. Tricentis Tosca incorporates scanning and libraries in a model tailored to specific business areas. These capabilities make script and library maintenance more efficient and reduce the time required for upkeep, in contrast to Panaya Test Dynamix's approach.

    How was the initial setup?

    Tricentis Tosca's deployment is easy and can be completed in two to three days. Three to five people are needed to complete it. It usually takes two people to integrate the system. The exact number depends on what kind of testing is being done. For example, regression testing might need three to five people, especially for handling purchase orders in sales cycles.

    What other advice do I have?

    I rate the overall product a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Tricentis Tosca
    June 2025
    Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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    Principal Test Automation Consultant at SSI Software Services GmbH
    Consultant
    Top 20
    A cloud solution for automation and managing test data
    Pros and Cons
    • "One notable feature is its ability to handle negative XPath healing processes. If one XPath fails, Tosca can utilize backup XPaths to ensure test cases do not fail due to locator issues, thereby focusing on identifying application-side issues, which is the ultimate goal."
    • "The solution is expensive compared to other tools in the market."

    What is our primary use case?

    Tosca offers end-to-end automation capabilities. It has strong features for managing test data, code, and locators. Additionally, it includes a record and playback feature for ease of use. One notable feature is its ability to handle negative XPath healing processes. If one XPath fails, Tosca can utilize backup XPaths to ensure test cases do not fail due to locator issues, thereby focusing on identifying application-side issues, which is the ultimate goal.

    What is most valuable?

    Tosca offers encryption features for securing sensitive data such as usernames, passwords, credentials, and other data managed within the tool. This information is encrypted and can be decrypted within the Tosca environment.

    What needs improvement?

    The solution is expensive compared to other tools in the market.

    For how long have I used the solution?

    I have been using Tricentis Tosca as a customer for 6-8 months. We implemented the solution according to the business requirements.

    What do I think about the stability of the solution?

    The product is stable.

    I rate the solution’s stability an eight out of ten.

    What do I think about the scalability of the solution?

    The solution is scalable. It is a strong solution for executing test cases concurrently across multiple browsers and devices. It efficiently handles test case execution in parallel, making it faster for hundreds of test cases. It may require a powerful machine with ample processing power and RAM to maintain optimal speed and performance for executing millions of test cases.

    Five users are using this solution. We have concurrent licenses.

    I rate the solution’s scalability an eight out of ten.

    How are customer service and support?

    Technical support is good. They have their own portal for submitting requests and responding within 24 hours to resolving their queries or problems.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is easy, but for a new person, it can be complex. It may take nanoseconds if you have a faster solution, depending on the memory of the solution. In AWS build, you can quickly get your branch, pull it, and deploy it anytime, anywhere. There are no blockers. If your solution is heavy or gigabytes, it may take minutes according to the Internet speed and other privileges.

    I rate the initial setup as seven-point five out of ten, where one is complex, and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    The product has a costly license. It costs around $700-900/ year.

    What other advice do I have?

    Cost is a significant factor. Tosca has strong features that may not be suitable for every product or project. Tosca should provide a free community learning platform for individuals to explore Tosca before making a purchasing decision. Tosca is primarily focused on SAP environments. SAP is a player in the IT landscape. Tosca's scope extends beyond just SAP to address various testing needs across different domains within IT.

    Tosca has strong integration with SAP systems. Tosca is a comprehensive test automation tool that caters to various domains, including medical, fintech, e-commerce, B2B, B2C, communication applications, and other role-based applications. Tosca can also be applied to automate testing across a wide range of IT industry sectors. It's a well-known tool in the market for its versatility and effectiveness in test automation beyond the SAP ecosystem.

    We are working with the MBT approach. Tosca is compatible with SDET practices, and its main purpose is achieved through model-based test automation.

    Tricentis Tosca offers built-in libraries for integration purposes, allowing users to implement various integrations seamlessly. Test cases can be executed by configuring AWS, Azure, or DFS integrations. These integrations are built-in and provide capabilities that enhance convenience and flexibility.

    Tosca is a robust and competent solution, leveraging cutting-edge technologies to capture locators, record test cases, and execute actions across various UI platforms. It is compatible with the latest technologies like TypeScript, JavaScript, Angular, and other user interface platforms. I highly recommend this solution for those who are considering purchasing it

    Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Srinivasulu Golla - PeerSpot reviewer
    Senior Automation testing engineer at Accenture
    Real User
    Top 10
    Does not require coding experience to use and comes with productivity and time-saving features
    Pros and Cons
    • "As a codeless automation tool, the product offers a user-friendly experience without requiring extensive coding knowledge. Users can easily handle various applications, including web applications, SAP applications, Windows applications, and even Salesforce applications, without manual coding."
    • "The product needs to improve object identification. The identify with properties and anchor methods work perfectly, while the by-index and image methods may face challenges."

    What is our primary use case?

    As a codeless automation tool, the product offers a user-friendly experience without requiring extensive coding knowledge. Users can easily handle various applications, including web applications, SAP applications, Windows applications, and even Salesforce applications, without manual coding. This ease of implementation and time-saving feature distinguishes it from other products. 

    The tool provides a smooth transition from Selenium and other tools, allowing users to develop frameworks for different functional workflows. The ease of downloading and activating the tool, emphasizing productivity and time-saving features, makes it a valuable choice. We can handle multiple execution and test cases. 

    What needs improvement?

    The product needs to improve object identification. The identify with properties and anchor methods work perfectly, while the by-index and image methods may face challenges.

    For how long have I used the solution?

    I have been using the product for four years. 

    What do I think about the stability of the solution?

    Tricentis Tosca is stable. 

    What do I think about the scalability of the solution?

    My company has five users for the product. 

    Which solution did I use previously and why did I switch?

    We used Selenium before Tricentis Tosca. We chose the product because of its time-saving and ease-of-use features. It also helps us to be more productive. 

    How was the initial setup?

    The tool's deployment is easy and can be completed in one day. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is lower than that of other automation tools. 

    What other advice do I have?

    It is recommended to start with training sessions to understand how to use the tool effectively. Pricing might vary based on your organization's specific needs and requirements, so exploring the pricing options is advised. I rate the product a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    AshokKumar14 - PeerSpot reviewer
    Lead Consultant at ITC Infotech
    MSP
    Top 10
    Comes with Tosca Commander feature but pricing needs improvement
    Pros and Cons
    • "The tool's most valuable feature is Tosca Commander."
    • "The tool lags in client-based applications. We have also encountered issues with the features in integrations."

    What is most valuable?

    The tool's most valuable feature is Tosca Commander. 

    What needs improvement?

    The tool lags in client-based applications. We have also encountered issues with the features in integrations. 

    For how long have I used the solution?

    I have been working with the product for five years. 

    What do I think about the stability of the solution?

    The tool is 99 percent stable if you follow its key specifications and best practices. 

    What do I think about the scalability of the solution?

    From the automation perspective, Tricentis Tosca's scalability is good. 

    How are customer service and support?

    We have a portal to contact the support team. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The tool's deployment and maintenance are easy. We get access to the knowledge-based documents in the portal. Deployment can be completed in five to ten minutes. 

    What was our ROI?

    The tool is worth its cost. 

    What's my experience with pricing, setup cost, and licensing?

    Tricentis Tosca should improve its pricing. It is expensive. 

    What other advice do I have?

    I rate Tricentis Tosca an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    Vinayak Bandewar - PeerSpot reviewer
    Test Architect at Cognizant
    Real User
    Can conduct parallel testing, supports multiple technologies, and is scalable
    Pros and Cons
    • "The scalability is a valuable feature of Tricentis Tosca."
    • "Tricentis Tosca currently does not support any mobile testing and can be improved."

    What is our primary use case?

    Tricentis Tosca has many use cases. Currently, we are using it for Salesforce testing. The solution can also be used for work safety testing and for API testing.

    How has it helped my organization?

    Tricentis Tosca supports multiple technologies, which means there is no need to use different tools for various tasks. In our current project, we are conducting Salesforce testing and API testing, both of which can be done using Tricentis Tosca. This makes it easier for us to test different technologies. Additionally, Tricentis Tosca is scalable, allowing us to easily create multiple combinations of test cases using templates by varying the data. Tricentis Tosca also offers distributed execution, enabling us to conduct parallel testing and execute a high number of test cases, depending on the number of agents we have available. This greatly speeds up the application testing process.

    What is most valuable?

    The scalability is a valuable feature of Tricentis Tosca.

    What needs improvement?

    Tricentis Tosca currently does not support any mobile testing and can be improved.

    I am interested in exploring the features related to artificial intelligence that can help generate data feeds and assist in reducing the time required to design scripts. Therefore, I would like to see AI-related features in the upcoming phase.

    The quality of the technical support and the response time has room for improvement.

    For how long have I used the solution?

    I have been using Tricentis Tosca for over 20 years.

    What do I think about the stability of the solution?

    I give the stability of the solution a seven out of ten. In general, the stability is satisfactory; however, we encounter performance problems as the size of our repository increases.

    What do I think about the scalability of the solution?

    I give the scalability of the solution an eight out of ten.

    How are customer service and support?

    The quality of the support and the response time is lacking.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used Micro Focus UFT Developer. However, back then, there were significant differences between Micro Focus UFT and Tricentis Tosca.

    How was the initial setup?

    The initial setup for a single data report is straightforward, however, if we are using multi-user repositories, it will require some experienced technical assistance.

    I give the initial setup a seven out of ten.

    The deployment duration may vary based on the infrastructure, but it typically takes a couple of hours.

    If we don't need a multiple-user repository, we just download the installation file and proceed with the installation of Tricentis Tosca. However, a valid license is necessary to use the software. In the case of a multiple-user repository, connecting an SQL server to Tricentis Tosca becomes a prerequisite before we can start using the solution.

    What about the implementation team?

    The implementation is completed in-house.

    What's my experience with pricing, setup cost, and licensing?

    I give the cost of Tricentis Tosca a six out of seven. The solution is priced high.

    What other advice do I have?

    I give Tricentis Tosca an eight out of ten.

    We have up to 80 people using the solution.

    I highly recommend Tricentis Tosca to others due to its extensive support for numerous technologies and platforms, making it a valuable tool.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Navin Jacob - PeerSpot reviewer
    CTO at a tech services company with 5,001-10,000 employees
    Reseller
    Top 5
    Offers good stability and scalability for low-code testing use cases but lacks in-build generative AI capabilities
    Pros and Cons
    • "I would rate the scalability a nine out of ten. We have enterprise-level customers."
    • "More and more artificial intelligence (AI) is coming in. So, some amount of AI to create natural language processing (NLP)-based test cases and manage defects would be very helpful. This is because the technologies have evolved in the last five to six months, so there is a potential opportunity there."

    What is our primary use case?

    Our customers use it for low-code, no-code testing, near-field communication (NFC) testing, Salesforce testing, and UI testing.

    What is most valuable?

    The ability to pick up when a desktop picks up, which makes it much faster to run tests. Also, its ability to work across multiple systems is very useful.

    What needs improvement?

    More and more artificial intelligence (AI) is coming in. So, some amount of AI to create natural language processing (NLP)-based test cases and manage defects would be very helpful. This is because the technologies have evolved in the last five to six months, so there is a potential opportunity there.

    For creating test scenarios, looking at defects, historical defects, and kind of putting in generative AI would add value. 

    For how long have I used the solution?

    I have been using this solution for around four years. 

    What do I think about the stability of the solution?

    I would rate the stability a nine out of ten. 

    What do I think about the scalability of the solution?

    I would rate the scalability a nine out of ten. We have enterprise-level customers because this is not ideal for smaller customers. Smaller customers tend to be using open source tools, but actually, to get it to the enterprise level, Tricentis is used a lot.

    How was the initial setup?

    I would rate my experience with the initial setup an eight out of ten, where one is easy, and ten is difficult to set up. It is usually deployed on public and hybrid.

    What's my experience with pricing, setup cost, and licensing?

    I would rate the pricing a seven out of ten, where one is cheap, and ten is expensive. It is on the higher side. There are open-source tools available, and there are other tools available that are much smaller. If you are looking at commercials, then there are options available that are newer.

    What other advice do I have?

    So, if you need to accelerate the delivery of your solution and leverage the low-code, no-code platform, that's where you can actually bring in quite a lot of automation with the region type in Tricentis Tosca. Maintaining your test scenarios, running them immediately to create mind maps, and then using new-generation tools like xMine to integrate with Tricentis Tosca can significantly reduce the testing cycle time from a typical 20-35% of the software engineering cycle to as low as 10%. This can significantly improve the turnaround time for decision-making.

    I would rate it a seven out of ten. There are lots of alternatives that are available at a good price point. So when you are working with large customers who have big budgets, bigger budgets, certain places are something that they are going to take up. When they are working with medium-sized customers, potentially, the signatures could actually address that.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    SAP Test Manager at Apexon
    Real User
    Is easy to set up, reduces release cycle timing, and is stable and scalable
    Pros and Cons
    • "We have to automate thousands of test cases and complete end-to-end SAP on business processes. To manually execute these tasks, it would take us at least two months. By automating these tasks using Tosca, now it takes five to 10 days maximum. Tricentis Tosca is a codeless or scriptless automation tool."
    • "With regard to areas of improvement, report customization should be easier. It would be good if Tosca could provide standard reports for at least 20 variants. At present, there are only three to four variants. The mobile engine needs to be faster and easier to use; it is a bit cumbersome. Also, the object identification in the mobile engine needs improvement. I would like to see easy-to-use customizations for reports in the next release."

    What is our primary use case?

    We utilize Tricentis Tosca to reduce our release cycle timing for our SAP releases. We have at least one release every quarter. We also use it for automation.

    How has it helped my organization?

    We have to automate thousands of test cases and complete end-to-end SAP on business processes. To manually execute these tasks, it would take us at least two months. By automating these tasks using Tosca, now it takes five to 10 days maximum. Tricentis Tosca is a codeless or scriptless automation tool.

    What is most valuable?

    Test case design and test data management are the most valuable features for us.

    What needs improvement?

    With regard to areas of improvement, report customization should be easier. It would be good if Tosca could provide standard reports for at least 20 variants. At present, there are only three to four variants.

    The mobile engine needs to be faster and easier to use; it is a bit cumbersome. Also, the object identification in the mobile engine needs improvement.

    I would like to see easy-to-use customizations for reports in the next release.

    For how long have I used the solution?

    I've been using Tricentis Tosca for the last nine years.

    What do I think about the stability of the solution?

    In terms of stability, I would rate the solution at nine out of ten.

    What do I think about the scalability of the solution?

    I would rate Tosca's scalability at eight out of ten. We have 10 users and 10 exemption licenses in our organization. We plan to increase usage in the near future.

    How are customer service and support?

    Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote access. In addition, sending large files is a bit cumbersome because our organization's policy does not allow us to upload anything to Tricentis' cloud or network.

    Thus, I would rate technical support at six on a scale from one to ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We used Micro Focus UFT and SmartBear. UFT requires a framework each time, and SmartBear requires coding. Both of these solutions had limitations with regard to our enterprise-level technology stack, and therefore, we decided to go with Tricentis Tosca.

    How was the initial setup?

    The initial setup is easy, and I would rate it at eight out of ten. The deployment process took at least 48 to 72 hours.

    What about the implementation team?

    We deployed it ourselves with help from third-party teams. We had four people involved in the deployment including engineers and a manager.

    What's my experience with pricing, setup cost, and licensing?

    If you are purchasing less than five licenses, then the pricing is high. On a scale from one to ten, with one being low and ten being high pricing, I would rate this solution at eight.

    What other advice do I have?

    Tricentis Tosca does not provide much support for reports and mobile automation. The speed of execution of mobile automation is low. Also, test case creation and the creation of models take a lot of time in the mobile engine.

    Overall, I would rate Tricentis Tosca at eight on a scale from one to ten with one being the worst and ten being the best.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.