Trend Micro Email Security [EOL] Reviews

Our main use case for Trend Micro Email Security is to filter out spam, phishing, and suspicious emails before they reach my inbox. It adds an extra layer of protection to block harmful content and protect me. Additionally, it includes image security features, such as blacklisting and whitelisting, to further enhance security.

Trend Micro Email Security has helped reduce overall security expenditures.

I find the anti-phishing and anti-spam features most valuable because they reduce false positives and enhance security. Also, the image security feature is helpful, especially with just two pictures.

In terms of improvement, reducing false positives would improve the system. If there were fewer false positives, it would be nearly perfect.

In the next release, I would like to see improved detection for emails containing only text, especially if they seem suspicious but lack links or attachments. Currently, Trend Micro Email Security is effective with emails containing links or attachments, but those with only text can slip through unnoticed.

I have been using Trend Micro Email Security for almost two years.

We have had a few minor stability issues, but overall the stability of the solution is good.

The scalability of the solution is quite good. We have approximately 40 employees who use it at our company.

The technical support is good and responsive. I would rate them as a ten out of ten.

After experiencing an attack, we upgraded to Trend Micro and have seen a significant improvement in security. The investment feels fair for the protection we receive.

Trend Micro Email Security may not be the cheapest option, but the investment is worthwhile for enhanced security.

Trend Micro Email Security uses AI, along with its XDR solution, to enhance email protection. By accessing intelligence and analyzing attacks, it enables faster investigation and response to security threats, helping to identify vulnerabilities and take proactive measures.

Overall, I would rate Trend Micro Email Security as a ten out of ten.

We use Trend Micro Email Security for the security of our email services.

As a manufacturing unit, we need to coordinate with other businesses, vendors, and suppliers. So every day, we get a lot of emails, and out of 100 emails, 70 to 80 are spam emails or malware. Trend Micro Email Security blocks such spam emails and allows only genuine emails to reach our mailbox.

Trend Micro Email Security scans all email attachments because, nowadays, ransomware or malware files are sent through email attachments. So we receive the email only after they are scanned, and then we know it's safe to open the attachment.

Attachment scanning is our priority because a user may not be aware of whether the email attachment needs to be opened. If they open by mistake, it might cause a security lapse. Trend Micro Email Security helps us a lot on this front, and such emails get blocked on the server.

Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy.

I have been working with Trend Micro Email Security for the last six years.

I rate Trend Micro Email Security a nine out of ten for stability.

Around 2,000 users are using Trend Micro Email Security in our organization. We are a manufacturing unit, and email services are given to our employees in different departments. So anyone using our official email is a part of this service.

I rate Trend Micro Email Security ten out of ten for scalability.

Trend Micro Email Security's technical support is good. When we open a ticket with the service desk, they immediately revert with the solution or ask us to provide the logs.

Positive

We previously used McAfee. We switched to Trend Micro Email Security because it fulfilled all our specifications and requirements.

I rate Trend Micro Email Security a nine out of ten for the ease of its initial setup.

Trend Micro Email Security can be deployed within 24 hours.

Our email needs to be pointed to that. So any email we send to the public network or any email coming from the public network should first hit the anti-spam server. Once the anti-spam server does the scanning, the email should be delivered to my network. So the pointer should be on the ISP side and point to the Trend Micro Cloud Server.

Trend Micro Email Security's pricing is reasonable. On a scale of one to ten, where one is the low price, and ten is the high price, I rate Trend Micro Email Security's pricing a five out of ten.

Before choosing Trend Micro Email Security, we evaluated Symantec.

Trend Micro Email Security is deployed on-cloud in our organization.

I recommend users do a POC, and if they're satisfied, they should deploy Trend Micro Email Security.

Overall, I rate Trend Micro Email Security a six out of ten.

I use the tool in my company to control spam spam emails. There are certain spam emails that come into an enterprise. The basic use cases of the tool involve stopping spam emails so that our enterprise remains protected from different attacks.

The most valuable feature of the solution stems from the fact that it has been integrated with sandbox, which is something good. The rest of the tools in the market have a separate sandbox solution. The integration capability of the solution is good.

The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas.

I have been using Trend Micro Email Security for three years. My company has a partnership with Trend Micro. I use the solution's latest version.

The stability of the product is good.

If the enterprise is big and you have many users like if you have more than 2,000 users, the performance of the system needs to be increased

Those who use the product are mostly enterprise-sized businesses.

I rate the technical support a nine out of ten.

Positive

I rate the product's initial setup phase a seven on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup process.

The solution is deployed on an on-premises model.

The solution can be deployed in a few weeks.

I have experienced a good return on investment from the use of the solution for around three years.

I rate the product price a six on a scale of one to ten, where one is low price and ten is high price.

I rate the overall product a seven out of ten.

We use it to protect our email platform for multiple users.

Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering.

The spam filter has been the most valuable feature. 

There is room for improvement in threat detection, especially for advanced attacks and business email compromise.  Improved back detection and protection for business email compromise would be very beneficial.

I have been using it for four years now. I use the latest version.

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten.

I started my career at this company, and they've always used Trend Micro for all their security needs. 

The initial setup was a difficult process.  

It has significantly improved our email security posture, so that counts as ROI for us.

The price is more accessible compared to some other solutions, like FortiMail. It offers excellent value for the price.

Recently, I briefly evaluated FortiMail, but I prefer Trend Micro.

I would recommend using this solution. It works perfectly with any on-premise email platform. 

Overall, I would rate the solution an eight out of ten. 

We use the solution for both external and internal email protection.

The important features are the malware analysis sandbox and the UI wrapper.

Trend Micro Email Security has limitations, especially when investigating a particular email. For example, I can't run a query on the app itself and can only look back one month by default. It would be helpful if I could extend that to 80-90 days.

I have been using Trend Micro Email Security for five or six years.

The product is stable.

The solution's scalability is good.

We're doing the testing on about 17000 users.

The technical support is excellent because each time we build a technical support ticket, the OEM and local partners are always available to provide support. We haven't had any issues with our product, and Trend Micro provides configuration support in terms of R&D. We also provided feedback leading to improvements in the new releases of the solution.

We are using Microsoft Edge and Defender for endpoint security.

The initial setup is straightforward and took us about three to four months to complete.

We are integrating Trend Micro Email Security with other modules like DPI, DTS, and Deep Security to improve our overall security.

Our methodology is to have as much knowledge about the application as possible, like IBM. We do this by directly engaging with our resources and the OEM. This has helped us to provide first-level and even two-level technical support solutions. During the deployment phase, there was a lot of knowledge transferred.

Trend Micro Email Security has an ROI of 800%, given the cost implications and the fact that it has prevented our company from being attacked.

The pricing is adequate based on the value provided.

We require about ten people, including managers and engineers, for the solution’s deployments and maintenance. The manager introduces the governance, and engineers do the implementation.

Overall, I rate the solution a nine out of ten.

Our customers use it for policy compliance. 

The solution provides anti-malware protection.

Trend Micro constantly releases new versions and patches based on evolving needs.

Moreover, it's easy to use and configure. 

There is room for improvement in the support. The response time could be faster. 

We have enterprise level businesses as our customers. It can handle big amounts of data. 

The customer service and support are good. 

There is a complete escalation metric available. We can log a case, and they assign an engineer who communicates through email. They might request additional information depending on the issue.

Positive

We work exclusively with one OEM product and don't sell competitive solutions.

The initial setup is a straightforward process. We haven't faced any difficulties.

The entire thing takes a couple of hours. 

We are the system integrator, we sell Trend Micro to our customers.  

It's a bit expensive compared to other options, but the customer values the support, quality, and brand reputation offered by Trend Micro.

Overall, I would rate the solution a nine out of ten. The product and implementation are good, and customers are satisfied. However, sometimes resolving issues takes longer than expected.

We use it for email security, to protect against email threats like spam, phishing, and malware. This helps keep our email communications safe and secure.

The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning. Trend Micro Email Security is highly effective and user-friendly. It is automated, requires minimal manual intervention, and provides useful notifications.

The only negative thing about Trend Micro Email Security is its price. It could be less expensive.

I have been using Trend Micro Email Security for about 10 months.

Trend Micro Email Security is quite stable. We have not had any issues with its stability.

It is a highly scalable solution.

The Trend Micro technical team was highly responsive and provided good support.

We used a different solution before but switched to Trend Micro because they offered more comprehensive solutions and better integration capabilities. Trend Micro provides a wider range of features and services, making it a more attractive choice for our email security needs.

My experience with the initial setup of Trend Micro Email Security was quite straightforward. It is user-friendly and works seamlessly with agents. The deployment took a few days. The key part of the setup is getting the agent installed on all endpoint devices for complete email security.

Trend Micro Email Security is a bit expensive. I would give it a seven out of ten in terms of costliness.

Overall, I would rate Trend Micro Email Security as an eight out of ten.

Our company uses the solution to provide email protection services to customers. 

The performance is great.

Function checks for reputation, vaccine, and email systems are better than what is offered by other products. 

The interface is really good. 

The send box needs improvement to match other products.

The solution does not check scam emails which is a critical need for our customers. 

It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams. 

I have been using the solution for three years. 

The solution is mid-range for stability so I rate it a five out of ten. 

The solution is scalable. 

I have not used technical support. Our company has an analyst engineer who handles any hardware or malware issues. 

I also use FireEye EX. 

The initial setup is simple.

We implement the solution for our customers. 

The solution is inexpensive so we recommend it to small to mid-sized businesses. 

I distribute the solution to customers because it is inexpensive and will deepen their APT protections. It is appropriate for small or medium-sized businesses. 

I recommend FireEye EX to customers in the mid-priced category because it is SaaS and can be used at the same time as APT for send box management. The mirror feature can run many tests at the same time with good performance. 

I rate the solution a six out of ten.