PeerSpot user
Program Manager (Graduate Assistant) at a university with 1,001-5,000 employees
Vendor
With quick querying and ad-hoc visualization, we have automated processes.

What is most valuable?

It helps me deliver a tool to my clients that can be easily customized according to their business needs. Also, it provides great insights and analytics on huge volumes of data coming from disparate sources, which has helped my clients and managers make sound business decisions.

The most valuable features of the product are:

  • Most importantly, flexibility
  • Visual features
  • Filters
  • Actions
  • Parameters
  • Interactive dashboard building

How has it helped my organization?

It helped my organization by winning more client work, as clients love interactive visualization.

Tableau has also helped our managers make better decisions and, more so, quick decisions. With Tableau's quick querying and ad-hoc visualization features, many important processes have been automated and thus Tableau has provided a quick turnaround time for product/project delivery.

Example: My company's auditors historically audited financial statements and transactions from the customer's ERP system via sampling methodology, which did not encompass the entire transactional data and thus did not provide 100% assurance to our clients. With Tableau's advanced data analytics features, we were able to build a tool that is tailor-made to the auditor's needs and thus provides 100% assurance over the entire data set.

What needs improvement?

The most important feature that Tableau must introduce is to provide 'reference hints' for every dimension and measure. For example: When working with numerous dimensions and measures, it's difficult to debug and back track to determine whether a certain dimension was used in a visualization, tool tip, filter, parameter, or action. It would be great to debug and back track already developed Tableau dashboards.

I’d also like to see the following features introduced or improved:

  • Auto-Save or Backup feature. There have been quite a few instances when Tableau crashed after substantial dashboard development and I had to start over from the scratch because the work was not saved. The best workaround for this is to be diligent and create manual backups and save as work is progressing.
  • Performance with 32-bit computers. There have been numerous instances when Tableau threw an out-of-memory error when working on a 32-bit system.
  • Performance in general. Tableau works best with light data sets. Although extract optimization is a good way to improve performance, it can be better.
  • I feel the user interface for adding actions is complicated. It can be made simple and intuitive.

For how long have I used the solution?

I have used it for two years.

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How are customer service and support?

I like the online community.

Which solution did I use previously and why did I switch?

I have previously used Excel and SSRS. Tableau provides more flexibility than these tools and is very intuitive to learn.

How was the initial setup?

Initial setup was very simple.

What about the implementation team?

It is best suited for in-house development, as it provides on-demand customization.

What's my experience with pricing, setup cost, and licensing?

A bit costly, but worth investing.

What other advice do I have?

It totally depends on the requirement of the client/user. One should research the following tools before investing - Spotfire, Tableau, SSRS, Excel, SAS, SAP Lumira, etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user374601 - PeerSpot reviewer
Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
Vendor
It provides beautiful visualizations, and it is easy to learn and use.

What is most valuable?

  • Ability to read multiple data sources
  • Beautiful visualizations#
  • Easy to learn and use

What needs improvement?

Tableau does an excellent job upgrading the software with each release. One thing we have been waiting for is the ability to import an ArcGIS Shapefile into a custom map. There is a workaround using a third-party utility but it is unstable.

For how long have I used the solution?

I have used it for more than three years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

Installation was a cakewalk. Over the last three years, there have been at least eight upgrades and three major releases; all upgraded without incident. Our Tableau Server has been running continuously for over three years. We have had two separate up scales; both were successful.

How are customer service and technical support?

I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close.

Which solution did I use previously and why did I switch?

While we use several BI tools, this was the first visualizations platform we purchased.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

We implemented it ourselves. It was very easy.

What's my experience with pricing, setup cost, and licensing?

Pricing/licensing comes in two methods; named users and core licensing. We started with named user accounts, buying only what we needed when we needed it. As demand for the platform grew, we upscaled to core licensing. That approach was practical for us.

Which other solutions did I evaluate?

Prior to purchase, we did evaluate several other vendors. We choose Tableau based on Gartner research, deployments at peer institutions and finally, price.

What other advice do I have?

Start now, start small and grow. This isn’t like your traditional BI platform, where you have to spend years designing the infrastructure before the first report comes out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Tableau
April 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,630 professionals have used our research since 2012.
PeerSpot user
Senior Consultant at a financial services firm with 10,001+ employees
Real User
It does not require coding or complicated settings, so it is easier for business analysts and directors to find solutions.

What is most valuable?

The properties of each chart: It is helpful because in the world of analytics, not everyone is a developer; there are business analysts and directors as well, who want to play around and find quick solutions. If that requires coding or other settings, it would be more difficult or they don't even think of playing around. For developers, also, it’s easy to build reports as compared to coding.

How has it helped my organization?

Tableau gave us better visuals with more settings that help us find a better solution in the analysis world.

What needs improvement?

Performance improvement: Handling a huge amount of data and loading reports in a minimal time frame.

For how long have I used the solution?

I used it for about two years, but very little in the past 12 months.

What was my experience with deployment of the solution?

We moved to Tibco Spotfire because of performance issues in Tableau.

How are customer service and technical support?

Technical support was 7/10.

Which solution did I use previously and why did I switch?

We previously used SSRS and other analytics tools. We moved to Tableau because of its visual effects and because it was easy to develop with it.

How was the initial setup?

My admin team handled the configuration.

What about the implementation team?

We implemented it in-house, with a little help from vendor support.

What other advice do I have?

Tableau is a good and growing tool in the business analytics world. It’s good to have it, but always compare and find out whether this tool meets your requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Consultant Director at DataBound Solutions
Consultant
It makes it possible to share dashboards with a team.​

What is most valuable?

It's easy to start using to deliver off-the-shelf visualizations. It makes it easy to share dashboards with a team. It's a comprehensive solution that can scale from desktop (analyst, developer) to server (large end-user audience) with small or no changes.

How has it helped my organization?

In my experience, its greatest achievement has been opening stakeholders' minds. It pioneered the self-serve trend (which may have social roots) where people "own" their data and IT is a service provider to ensure visualization content is based on robust data. Connecting to a massive number of sources (that can be blended in Tableau) has also contributed to this achievement.

What needs improvement?

It came at a cost. Developers end-up, many times, scratching their left ear with the right hand, in order to make visualizations more powerful, effective or appealing than off-the-shelf ones. The next challenge for Tableau will be combining ease of use for basic-to-mid level complexity design (self-serve, "power users") with flexibility and repeatable development in a corporate environment (professional designers), avoiding "hat tricks" or "cookbook" style.

Also, when building corporate dashboards, it may be challenging to gain the type of control needed without having to resort into some forum tricks or Zen-Master's advice. Workbook, connection versioning, and governance would be great for mid-to-large size organizations. Server-wise, having options to trigger alarms to an Administrator under certain conditions would also be an asset.

For how long have I used the solution?

I've been using both Tableau Desktop and Server for four years.

What was my experience with deployment of the solution?

No problems at all. Very robust and well documented (both Desktop and Server versions)

What do I think about the stability of the solution?

No problems, at least with the data sources I have used Tableau so far - MSSQL 2008 & 2012, Teradata RDBMS 14.x, and MSAS Cubes.

What do I think about the scalability of the solution?

Tableau can scale to massive datasets without problems (I used a few, approximately one billion-row tables), provided a DBA is part of the team to fine-tune tables and views. The proprietary columnar database engine is very fast and robust.

How are customer service and technical support?

Customer Service:

It's great.

Technical Support:

It's great, although forums are usually the first resource to get answers from.

Which solution did I use previously and why did I switch?

I have helped customers migrate from MS Pro-Clarity and Oracle Hyperion.

How was the initial setup?

Tableau is not a demanding platform in pre-set environments before rolling-out as long as tech specs are met. However, certain design decisions need to be made in advance to ensure good performance and smooth scalability on a Server deployment (e.g. permissions, standards, etc.).

What about the implementation team?

I act as an implementation consultant.

What's my experience with pricing, setup cost, and licensing?

Go through the exercise of planning short and mid-term to understand what the best licensing model is e.g. per Core vs. Named Seats, number of Designers, etc.

What other advice do I have?

Understand your organization's profile. Do you have or want/need to develop power-users or will you use traditional IT developed dashboards in an intranet/internet? Although Tableau can fit both scenarios, the first option would be the most benefited one when compared to other solutions. Look into redefining the relationship between business stakeholders and IT, since the former will demand more consumable information for analysis instead of packaged reports.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3996 - PeerSpot reviewer
Owner at a tech consulting company with 51-200 employees
Consultant
Great for users trying to perform data visualization with just Excel, but lacks control for some organizations

Pretty Pictures of BI: Tableau

There is an emerging genre of BI tools built specifically for business users to perform visual data discovery. The user interfaces are designed to be intuitive and the features simple. These software products are meant to require little if any training. Architecturally, many provide in-memory analysis for high performance.

Of course, these "exploration" tools are also not intended to be full enterprise BI platforms. Instead, they are complementary to more robust products. You will not replace your existing BI products (SAP Business Objects, IBM Cognos, IBI WebFOCUS, MicroStrategy, etc.) with the limited scope of visualization software but you might consider supplementing them.


Competitive Vendors
The main data exploration products on the market today include:

  • QlikView ($204 million revenue in 2011) 
  • Spotfire ($105M 2011) acquired by Tibco in 2007
  • Tableau ($62M 2011) 
  • ADVIZOR Solutions ($10M?) which is also sold as WebFOCUS Visual Discovery


Tibco's Spotfire is the old grand-daddy in this list and was quickly overtaken by the new kids on the block: QlikView from Sweden and Tableau from the Silicon Valley of the United States. 

While QlikTech's revenue reporting for QlikView appears much higher than that of Tableau's, the job statistics imply that Tableau is in much higher demand. 

Tableau to be the Winner?

Tableau arose out of a Stanford University research project from 1997 to 2002, and was spun off as a company in 2003. (Keep in mind that Jim Goodnight started SAS as a small college project which he later grew into a multi-billion dollar mega-software vendor.)

As part of a Department of Defense initiative, PhD candidate Chris Stolte created a "Visual Query Language" to explore large multi-dimensional databases. As luck would have it, Stolte's university mentor was Pat Hanrahan, a founding employee of Pixar. 

Together, they created what has been called “a kind of high powered, highly visual Excel,” which is a really good way of explaining the innovative software product. One of their first interested partners was Essbase, which makes sense. A common user interface for the Essbase cube was Excel, and Tableau was a nice next-generation version of that. 

Tableau is the type of visual analytics software that Microsoft itself should have added to Excel. 

The main Tableau products include: 
  • Tableau Desktop (authoring/publishing tool)
  • Tableau Server (web hosting component)
  • Tableau Reader (web viewing tool)
Tableau Desktop is an Excel spreadsheet hopped up on visualization steroids. Based on selections, Tableau points out to the user the "best practices" for visually displaying data.

Several of about twenty-four "Show Me" options light up for the user. Simply clicking on one, such as a geographic map or a stacked bar chart, does all of the work. There is no coding and no macros, just an easy to use graphical interface.

Within an hour after downloading a Windows desktop copy, I had used one of their accompanying demo files to generate a report, pie chart, bar chart, and geographic map. 

The full version of Tableau Desktop allows access to a variety of databases and publishing capabilities while the "Personal Edition" works only with desktop flat files and spreadsheets. You can easily download copies of Tableau Desktop for one or two thousand US dollars per user license (for Personal and Professional Editions, respectively). 

Why Not Tableau?

I will address Tableau's enterprise web-based and mobile usage at a later date but for departmental desktop usage, there are few hurdles to using Tableau.


If you have "spreadsheet jockeys" trying to perform data visualization with just Excel, then Tableau is a perfect holiday gift. 

If your organization has a formal software development group anxious to control BI, however, then handing out desktop tools may not be a popular option. Controlling one version of the truth becomes harder when business users create their own BI fiefdoms.

But Business Intelligence is a strange animal and IT organizations often seem unable to control it. Few want to be the BI zookeeper.  If so, responsibility for quality BI moves over to the business.

Organizations that rely upon end-user spreadsheets for reporting and analytics will bring in Tableau Desktop without much consideration.  
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user110451 - PeerSpot reviewer
it_user110451Works at a energy/utilities company with 1,001-5,000 employees
Vendor

I think the experience of my division represents where Tableau's sweet spot is. Our team is a group of business power users who help create insights into the business out of our data. Our company is a BOBJ shop but being a small division, we didn't have the funds to pony up to IT to get our own metadata layer created, ETL built, etc. Plus, IT in our organization is not embedded enough in the business to understand business req's, workflows, etc. Even in the cases where the business launches a project to create a new set of reporting/analytics, that winds up being the set of reports/analytics that users have to live with for a long time as there is a typical month+ waiting time for changes to these.

Doing some guerilla BI, our team had cobbled together access to different data sources but needed a tool to combine the data and then make a meaningful presentation of that data. When I joined the team, we were using MS Access for ETL, Excel for chart creation and then PPT for presentation. Yikes. But I give credit to the folks who did that work--very resourceful. I helped convince my manager to get a Desktop license of Tableau and it's been awesome for data exploration and presentation. It allows for a very rapid prototyping and I can update reports for our clients without a months of wait time. However, Tableau definitely could NOT do the type of ETL that we needed. We wound up getting access to a SAS server that was recently installed and SAS Enterprise Guide has become our ETL tool. It's a bit kludgy and probably isn't the optimum usage of SAS but it still gets what we need: a server-based ETL tool.

Of course now that we've established our own little rogue business warehouse, and shown how easily Tableau can present that data, IT is coming to our doorstep, as they're realizing the need to have a better level of governance over the data. We've also started building momentum with Tableau as the number of licenses quickly jumped as other users saw it in action.

For us, the value of Tableau over other tools allowed us to show what could be done, without having to wait an inordinate amount of time or spend piles of cash to get something in place.

See all 10 comments
Vice President at a financial services firm with 10,001+ employees
Real User
It's easy to install and use
Pros and Cons
  • "Tableau is easy to use."
  • "Tableau has so many functions, so sometimes it's hard to find the right solution quickly. I have to search multiple menu bars to find the right command."

What is most valuable?

Tableau is easy to use.

What needs improvement?

Tableau has so many functions, so sometimes it's hard to find the right solution quickly. I have to search multiple menu bars to find the right command.

For how long have I used the solution?

I started working with Tableau two years ago.

What do I think about the stability of the solution?

In some projects, Tableau isn't stable. Sometimes it calls automatically.

What do I think about the scalability of the solution?

Tableau is scalable. Right now, 200 to 300 people at my company use it.

How are customer service and support?

Their web-based tech support is okay.

How was the initial setup?

Setting up Tableau is easy.

What's my experience with pricing, setup cost, and licensing?

Tableau's price should be lower so more people can access this application.

What other advice do I have?

I rate Tableau eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at ICTPro
Real User
Visualization features let you present information insights quickly and practically
Pros and Cons
  • "Tableau's visualization features let you present information insights quickly and practically. So it's something which I prefer with Tableau. In terms of reporting, I have to point out the sheer quality and function of the Tableau server, but the first impression is that it's a great visualization tool."
  • "If you mainly need a tool for BI reporting, it's not the best option. Tableau needs better abilities to generate simple reports, integrate, create databases, and work with data lakes."

What is our primary use case?

I had a case in the dairy industry, and they had about 200 sales agents on the field. They needed some daily reports as well as some dashboards with the standard presentation of their goals and targets. So we prepared some dashboards and Kafka presentations of data collected daily and presented them to the field sales team. We drafted up some information for them about how to proceed with their daily targets. Tableau could visualize the salespeople's progress toward the targets. For example, it can use different colors to signify if the sales team is over or under its target. They can use this graphic to find what they need in their final reports. So if they are under a monthly benchmark, they can break down the graphic presentation, do final reports on a daily level, and find information on each day in the month.

What is most valuable?

Tableau's visualization features let you present information insights quickly and practically. So it's something which I prefer with Tableau. In terms of reporting, I have to point out the sheer quality and function of the Tableau server, but the first impression is that it's a great visualization tool.

What needs improvement?

If you mainly need a tool for BI reporting, it's not the best option. Tableau needs better abilities to generate simple reports, integrate, create databases, and work with data lakes. 

What do I think about the stability of the solution?

I can't recall ever having an issue with Tableau's stability. And also, I'm not sure how often our clients have had to update software or install patches, but I think it's pretty stable. I would consider it moderately to highly stable.

How are customer service and support?

We've used local technical consultants and support in Serbia, so it was pretty good. I can't remember having any problem solving issues during the implementation. And later, during the exportation of this tool, support solved all our issues and incidents in a reasonable time.

Tableau also has a broad user community that's helpful and powerful. When you're using Tableau, you get a knowledge base with a lot of interesting and valuable information. So it's not hard to find some solution that's already prepared for simple presentations, like templates for visualizing reports in a novel way. 

How was the initial setup?

I've used two editions of Tableau. The free edition was very easy to use and set up. The enterprise requires a desktop and the Tableau server, and it's not too complicated. However, it's necessary to have experience and some documentation. So setting up the enterprise version isn't easy for someone who has no experience, but it isn't too complicated overall, either. We had the support of a local company here in Serbia who rebuilt it. They are consultants who specialize in Tableau databases and everything necessary to implement this tool. So I can't remember any problems with the setup. It was relatively easy. They also had to set up the desktops, the Tableau server, and a couple of professional licenses to prepare basic reporting and visualization segments. Lastly, they just have to set up the end-user with everything they need to read the reports and see presentation and visualization.

What's my experience with pricing, setup cost, and licensing?

Tableau's prices are relatively high for our market. I am from Serbia, so many companies in this market don't have the ability to pay for expensive software. My clients are quite satisfied with a lot of Tableau's qualities except for the prices.

What other advice do I have?

I rate Tableau eight out of 10. I would recommend it for companies that have a specific need for a solution with strong visualization capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a local government with 51-200 employees
Real User
Easy to use, stable, and offers competitive pricing
Pros and Cons
  • "The stability seems to be very reliable."
  • "There should be more widgets that would help less trained individuals create charts with less difficulty."

What is our primary use case?

I'm not using it on a daily basis. I've gone through the training and I've got my associate certification.

What is most valuable?

The solution is very easy to use and simple to understand. They make it very easy to navigate around it and to learn the product. 

The solution is very easy to set up.

The pricing is good.

The stability seems to be very reliable. 

What needs improvement?

Personally, I have not extensively used it, and therefore it's hard to think of areas that might need improvement as I haven't fully experienced every aspect of the product. 

I'd like to see more advanced forms of charting, if possible. 

There should be more widgets that would help less trained individuals create charts with less difficulty.

Tableau probably does not have advanced big data analysis features. It's not in the same category. It doesn't have those features to the same degree as R. You do this recreational; kind of modeling and analytics. It does have some predictive items, however, it's very simple. You can't customize much.

What do I think about the stability of the solution?

The solution seems to be very stable. I wouldn't say that we have used it in a big data kind of way. We don't have big data; we're not really able to test Tableau to the limits.

What do I think about the scalability of the solution?

Most of the companies that we work with that use it are medium-sized enterprises and is typically public companies or government organizations. 

How are customer service and technical support?

I can't really evaluate support services from Tableau. Our client agencies use them directly, and therefore they are the ones dealing with support. I don't have much experience on the support side.

Which solution did I use previously and why did I switch?

Some of our clients also work with Microsoft BI. I'd personally worked with Talend, SAP HANA, and Power BI. I personally prefer Tableau due to its ease of use. With SAP HANA, I don't really have easy access to it. However, with Talend, if I wanted to, I could easily go to its website and download a copy of it.

How was the initial setup?

The initial setup of the product is not difficult. It's very easy and quite straightforward. A company shouldn't have any troubles handling an implementation. 

What's my experience with pricing, setup cost, and licensing?

It's my understanding that the pricing of this solution is quite reasonable and very competitive. That said, I haven't really done an in-depth comparison against competitors.

What other advice do I have?

We are consultants and not exactly customers of the product itself. We run projects. We give policy guidance.

I'd rate the solution at an eight out of ten.

If a company is looking for a way to create charts quickly, and communicate with charts, Tableau is definitely an easy place to start. Of course, users will need some training to understand how to create certain visualizations in Tableau. Other than that, Tableau is quite easy to set up. It's easy to connect to your data sources. Once you have connected to the data sources, you easily create the charts. There's a lot of options, a lot of charts that you can create. However, for the more advanced features, you definitely need some experience. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.