I use Tableau in a jewelry company to analyze sales and service inventory.
CEO at a tech services company with 1-10 employees
With a straightforward initial setup phase in place, the tool is useful for businesses to analyze their sales and service inventory
Pros and Cons
- "Tableau's initial setup was straightforward."
- "I don't have the ability in Tableau to create a tooltip and see the picture of a piece of jewelry or watch that is a best seller."
What is our primary use case?
What is most valuable?
I can't comment on the valuable features of Tableau. I am familiar with some of the other tools, but I can't point out one specific big feature of Tableau.
What needs improvement?
A specific thing in Tableau is that I have looked at how to add pictures to the reports. I don't have the ability in Tableau to create a tooltip and see the picture of a piece of jewelry or watch that is a best seller.
For how long have I used the solution?
I have been using Tableau for over five years. I don't remember the version of the solution I am using, but I feel it is the upgraded version. Maybe the server is not the latest one, which might be behind by a year. I am a customer of the solution.
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What do I think about the stability of the solution?
Tableau does break down a little bit. The server version of Tableau doesn't allow you to see what is going on, making it a part of Tableau that is not great. Tableau's server version doesn't provide the ability to extract the information to see why the reports or dashboard didn't run properly. When you refresh in Tableau, you can't see what it's doing, and nothing happens since it doesn't show you what's going on, and then Tableau gets fixed all of a sudden.
What do I think about the scalability of the solution?
One of my biggest problems is getting all the users to use Tableau, but that's not a specific problem of the tool alone since it is one of the most common problems among BI tools.
I only have ten Tableau licenses that are used in my company.
How are customer service and support?
I have only sought some local support within Israel for Tableau. The only way to solve the problems in Tableau is through checking on forums.
How was the initial setup?
Tableau is deployed on-premises.
Tableau's initial setup was straightforward. When you need to make complicated dashboards, that can be very difficult in Tableau, but the initial setup was very quick. Connecting the data sources was very easy in Tableau.
What's my experience with pricing, setup cost, and licensing?
The pricing for Tableau is the same as the other products in the market. I haven't checked Tableau's price recently, but I don't think it is a factor when choosing the tool.
Which other solutions did I evaluate?
Before choosing Tableau, I had checked QlikView, which is now Qlik Sense, and I preferred the way Tableau works over Qlik Sense. Tableau made me feel independent and not dependent on programmers, making it more user-friendly.
What other advice do I have?
I would look at Microsoft Power BI. I am unsure if I would push Tableau since it is not a widely used tool. I don't know if others in the field of jewelry use Tableau.
Overall, I rate the solution between a seven and eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at Decision Science
Data is easily understood at all levels of the company
Pros and Cons
- "Partner support is very good."
- "Tableau is a company that does not respect partners."
What is our primary use case?
Creates data visualization for final users, then shares these visualizations throughout the entire company.
We offer Tableau as a product. As a partner, we recommend it to our customers. We use it internally to manage all our KPIs and services, so we also use it as a customer.
How has it helped my organization?
- Data is easily understood at all levels of the company.
- Business insights are shared across various departments.
- They allow you to quickly mount decision scenarios, and point you in the right direction of issues.
What is most valuable?
- Its ease of use and ability to convert drag and drop gestures into queries.
- The ability to create complex calculations.
- The completeness of things you can do.
- It has a very nice dashboards.
- You do not need a technical background to fulfill your business needs.
What needs improvement?
- Conditional formatting could be an interesting feature to provide to final users. It is a long-term request of our users.
- The data preparation/blending options are very basic. They could be improved.
- More willing to hear customer/user suggestions.
For how long have I used the solution?
Five to ten years.
What do I think about the stability of the solution?
No stability issues. I never had it crash my computers. The stability is awesome.
What do I think about the scalability of the solution?
It can be achieved, but it is not what most companies focus on. You can have a huge server with core licenses. You can have a lot of users using and consuming information and dashboard use it continuously, but the thing is to still have a PC or text components, which is the weakest link in the chain.
Scalability may be good. Not awesome, but good.
How are customer service and support?
Tableau's support could improve.
Partner support is very good.
In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support.
I would rate technical support as an eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Cognos, BusinessObjects, and QlikView. I switched because of the paradigm change to self-service capabilities and ease of use.
We also have a lot projects to change previous tools. For example, we replaced six Enterprise QlikViews in six different companies which had been working there for six or seven years.
How was the initial setup?
The initial setup is very simple and the deployment is easy. Both tools (Desktop & Server) have a very simple wizard.
The typical installation from Mexico to Argentina, which is the market that I serve, is very easy to perform.
What about the implementation team?
Both. Expertise on this tool is very high throughout all of the Tableau ecosystem.
What was our ROI?
It is very high, but it requires a data preparation/blending tool.
What's my experience with pricing, setup cost, and licensing?
Tableau's licensing is pretty straightforward and simple.
However, Tableau is a company that does not respect partners. Tableau is a company that overlaps and steps onto the partners' total deal. We had a very good example in Panama with one of the biggest companies in the country. They stepped in without notice, without having a partner laid out. The company turned down the deal and took it another year and a half to resurface. Finally, when it was close to closing, Tableau stepped in and messed it up. That is a common behavior of the boss company in Latin America.
Which other solutions did I evaluate?
Power BI, which was in its early stages at the time, but now sprawling across Latin America. Yellowfin, who we are a partner with now. We are now looking at Birst.
We chose Tableau because they were the whole package at the time.
What other advice do I have?
Do not hesitate to implement Tableau. You will not regret it if you are looking for a visualization and discovery tool.
Most important criteria when selecting a vendor:
- Customers' experiences
- Transparency
- The financial stability of the company.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Tableau Partner.
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June 2025

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Expert Analyst at a tech services company with 501-1,000 employees
Simple interface, user-friendly, and good support
Pros and Cons
- "Tableau has many good features. It is user-friendly, has a simple-to-use interface, and has a customizable dashboard."
- "When you create new fields in Tableau and you enter the formulas, there is a new small window that is there in the interface. You can enter the calculated fields, it could be more user-friendly. At this time it is limited and hard to understand at the beginning. The fields should be easier to use, such as in Microsoft Excel. You can have a difficult time understanding what to do in the fields, you end up doing trial and error to figure it out."
What is most valuable?
Tableau has many good features. It is user-friendly, has a simple-to-use interface, and has a customizable dashboard.
What needs improvement?
When you create new fields in Tableau and you enter the formulas, there is a new small window that is there in the interface. You can enter the calculated fields, it could be more user-friendly. At this time it is limited and hard to understand at the beginning. The fields should be easier to use, such as in Microsoft Excel. You can have a difficult time understanding what to do in the fields, you end up doing trial and error to figure it out.
For how long have I used the solution?
I have been using Tableau for approximately seven years.
How are customer service and support?
Tableau has a good online community that I used for support hat is very good.
How was the initial setup?
The initial setup of Tableau is relatively simple. For new users of the solution, it is easy for them to grasp. You need to understand how to connect to the Oracle or SQL Server, having knowledge of databases will make the process easier.
What's my experience with pricing, setup cost, and licensing?
The licensing model of Tableau has changed since we initially purchased it three years ago and it is more complicated, and I have found it to be more expensive. They have lost market shares to Microsoft BI. My company will probably change solutions this year because of the increased pricing model.
Which other solutions did I evaluate?
I have evaluated Microsoft BI.
What other advice do I have?
My advice to others that are wanting to implement this solution is for them to use use the online community. There are many good resources, and examples for implementing solutions. There is plenty of support.
I rate Tableau a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Educator at a university with 11-50 employees
Automatically shows charts for the related data that I choose
Pros and Cons
- "Tableau will automatically show charts for the related data that I choose making it very easy to use."
- "In the next release, there should be more information describing each chart because users have a difficult time telling them apart. They should also include the animations/videos, similar to Power BI."
What is our primary use case?
I use Tableau for the ability to use the sheets/histories, dashboards, and various charts (some with GPS locations). I am also able to publish reports to my own server.
What is most valuable?
Tableau will automatically show charts for the related data that I choose, making it very easy to use.
What needs improvement?
In the next release, there should be more information describing each chart because users have a difficult time telling them apart. They should also include the animations/videos, similar to Power BI.
I also think that the trial period should be extended. It is currently only twenty-one days which is a short amount of time to get acquainted with the solution.
Which other solutions did I evaluate?
We looked at Power BI and realized that would would need some experience to use this solution since it will not automatically pair a chart with the data that it is related to.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Analyst at a tech services company with 11-50 employees
A flexible product that makes it easy to do a lot of things and comes with great support
Pros and Cons
- "It is so easy to do a lot of things. There is a lot of flexibility and creativity in this product. In other products, you don't have this flexibility."
- "I would like Tableau Prep to be integrated with Tableau Desktop. I would also like more customizations for tables."
What is our primary use case?
We are a consultant, and it is our main product for consultancy.
It is deployed on the cloud as well as on-premises.
What is most valuable?
It is so easy to do a lot of things. There is a lot of flexibility and creativity in this product. In other products, you don't have this flexibility.
What needs improvement?
I would like Tableau Prep to be integrated with Tableau Desktop. I would also like more customizations for tables.
Its setup should be simple. It is complex to deploy if you work in a test environment.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is easy to scale. It is suitable for small, medium, and large enterprise
How are customer service and support?
Their technical support is great.
How was the initial setup?
It is complex. If you work in a test environment, it is complex to deploy. It should be more simple. You need someone who can help you with deployment.
What's my experience with pricing, setup cost, and licensing?
It is reasonable based on what it offers.
What other advice do I have?
I would advise following Tableau Blueprint in your deployment. There are guidelines that will help you.
I would rate it a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Managing Partner at INFOLOJIK
Useful for dashboards and has a great visualization component
Pros and Cons
- "I like the visualization component."
- "The development part should be better. We are putting a lot of effort in during development, so if we face any struggles, we have to find workaround solutions on the internet."
What is our primary use case?
We use the solution for the dashboard and visualization. We are a consultant company with 20 employees.
The solution is deployed on-prem. I am using the latest version.
What is most valuable?
I like the visualization component.
What needs improvement?
The development part should be better. We are putting a lot of effort in during development, so if we face any struggles, we have to find workaround solutions on the internet. It would be nice to have new workaround solutions and other options. Every customer has different expectations, so sometimes it's hard to find the right solution.
For how long have I used the solution?
I have been using Tableau for 15 years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The setup is straightforward. It took about a week to install. For deployment and maintenance, we used two team leads.
What's my experience with pricing, setup cost, and licensing?
This license is on a yearly basis.
What other advice do I have?
I would rate this solution 9 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Cloud Solution Consultant at a computer software company with 201-500 employees
Beneficial reports, reliable, and superb features
Pros and Cons
- "I have found Tableau easy to use and the features are superb."
- "Tableau is difficult to scale because of the cost, which makes it difficult to scale."
What is our primary use case?
I am using Tableau and we use it as a business intelligence tool. We plan to move to the cloud soon.
Our compliance team has not approved some security policies on the cloud. We are working on it and we have moved some of our data warehouses to Redshift already.
How has it helped my organization?
The solution has helped out organization improve by providing beneficial team reports.
What is most valuable?
I have found Tableau easy to use and the features are superb.
For how long have I used the solution?
I have been using Tableau for approximately two months.
What do I think about the stability of the solution?
Tableau is stable.
What do I think about the scalability of the solution?
Tableau is difficult to scale because of the cost, which makes it difficult to scale.
We have approximately 25 users using this solution in my organization.
Which solution did I use previously and why did I switch?
I have previously used Amazon QuickSight, and Tableau is easier to use.
What's my experience with pricing, setup cost, and licensing?
One of the biggest drawbacks of Tableau is the price, it is expensive. The price should be reduced.
What other advice do I have?
I rate Tableau a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Data Analyst at a consultancy with 10,001+ employees
Good data handling, and community support, but it's overpriced and the interface needs improvement
Pros and Cons
- "Data handling, visualizations, and aesthetics of it are the most valuable features."
- "When compared to Power BI, it is less user-friendly."
What is most valuable?
Data handling, visualizations, and aesthetics of it are the most valuable features.
What needs improvement?
When compared to Power BI, it is less user-friendly.
The interface needs a major overhaul.
For how long have I used the solution?
I have been working with Tableau for eight to ten months.
We are working with the latest version.
What do I think about the stability of the solution?
Tableau is a stable product.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and support?
There is technical support available, but it is not as comprehensive as Power BI, because obviously, it's a Microsoft product, but you can find some useful information. The community is good, but outside the community, help is scarce.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
It is a bit overpriced. They could decrease the price a bit.
When compared to Power BI or Qlik, Tableau is overpriced when you go with creative licenses.
What other advice do I have?
Before implementing Tableau, It would be better if they looked at Power BI instead. They offer everything that Tableau does, but in a much more user-friendly manner, with much more support, and at a lower cost.
I would rate Tableau a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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