PeerSpot user
Senior BI Manager at a comms service provider with 10,001+ employees
Real User
Good dashboards, analytics, and automation capabilities
Pros and Cons
  • "You can create attractive dashboards that inform users using Tableau."
  • "They need a write-back; that is what is missing. If they get the write back to the database, they will be fully automated, but for the time being, they are not."

What is our primary use case?

We use Tableau to provide analytics and dashboards. We also use it to automate manual work.

What is most valuable?

You can create attractive dashboards that inform users using Tableau.

What needs improvement?

They must have a write-back solution. You must have the ability to write back into the database, otherwise, it prevents full automation.

That's one reason why people still need their own Excel sheets and other tools where they can interact with data that's already in the database. You win completely the moment you load that in, in a central way. You could say that you are completely automated.

They need a write-back; that is what is missing. If they get the write back to the database, they will be fully automated, but for the time being, they are not.

For how long have I used the solution?

I have been using Tableau for two and a half years.

We are using version 2021.3.

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Tableau
March 2024
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What do I think about the stability of the solution?

It's a fairly stable product.

What do I think about the scalability of the solution?

Tableau is a scalable solution.

Tableau is used by approximately 90 people in our organization.

We do not intend to increase our usage. I've asked for reports on how many users we get on a daily basis, as well as how many people use it and then don't use it for weeks. How long do they stay if they come in, and what are they looking at?

We are attempting to purchase a tool that will provide us with that information. We know which dashboards are popular, which are not, and why the popular ones are popular while the unpopular ones are not. We need to get an add-on that will tell us exactly what makes the dashboard sticky and what keeps people coming back to use it.

How are customer service and support?

We use technical support, but I don't interact with them directly. Our IT support team is the one who helps us. Our IT support team works with Tableau support to resolve issues, opening tickets and tracking them.

Which solution did I use previously and why did I switch?

Prior to using Tableau, I used Power BI.

How was the initial setup?

We don't do a lot of installation. Once you have a server license, you can literally create it in the server now that you have a server license. There are no issues with installation.

The installation does not require a lot of time.

We have one or two engineers who maintain this solution.

What about the implementation team?

We have a server team to deploy this solution.

What's my experience with pricing, setup cost, and licensing?

We are paying an annual licensing fee.

What other advice do I have?

I believe it is a good tool, and I would recommend it to others.

I would rate Tableau an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager - Customer Success at a tech services company with 10,001+ employees
Real User
Stable, flexible, but scalability needs improvement
Pros and Cons
  • "The solution is configurable and flexible. We can customize the dashboards and configure the interface the way that we want. The data can be manipulated and arranged in different ways, such as columns."
  • "The solution could improve the scalability, it is difficult to make changes."

What is our primary use case?

Tableau is a data visualization tool similar to Microsoft Power BI.

What is most valuable?

The solution is configurable and flexible. We can customize the dashboards and configure the interface the way that we want. The data can be manipulated and arranged in different ways, such as columns.

For how long have I used the solution?

I have been using this solution for a year and a half.

What do I think about the stability of the solution?

Tableau is stable.

What do I think about the scalability of the solution?

The solution could improve the scalability, it is difficult to make changes.

We have more than 50 people using this solution in my organization.

Which other solutions did I evaluate?

I have evaluated Microsoft Power BI.

What other advice do I have?

I rate Tableau a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Tableau
March 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
Lead Data Architect at a computer software company with 201-500 employees
Real User
Stable, easy to use, and almost everything can be done from the front end
Pros and Cons
  • "It is definitely easy to use. It is intuitive, and more or less, everything can be done from the front end. As such, there is no concept of metadata. You can just take data from a database and start building your own stuff, such as OLAP data warehouse. You don't need extensive metadata modeling like Oracle BI."
  • "It should have more integration with different tools and technologies. Its licensing cost should also be improved."

What is our primary use case?

It is mainly for reporting purposes. We have our users who are using the desktop, and I, as an admin, provide help and support the backend activities. I don't really develop the reports.

What is most valuable?

It is definitely easy to use. It is intuitive, and more or less, everything can be done from the front end. As such, there is no concept of metadata. You can just take data from a database and start building your own stuff, such as OLAP data warehouse. You don't need extensive metadata modeling like Oracle BI.

What needs improvement?

It should have more integration with different tools and technologies. Its licensing cost should also be improved.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It does manage a good amount of enterprise data, but it is not like Oracle BI or MicroStrategy. They can handle huge volumes of enterprise data. Tableau doesn't have the same efficiency in terms of handling a large amount of enterprise data.

In terms of the number of users, I work for a client, and they have a user base of 14,000.

How are customer service and technical support?

When I get questions or doubts, I just Google them and find the answers. In my one year of experience in working with Tableau, I've not really found out any kind of difficulties. I have also not heard much about any difficulties.

How was the initial setup?

Its installation is straightforward. I have never done it, but I have seen my colleagues do it. I have worked extensively on Oracle BI or OBIEE, and I know how difficult it is. The installation of Tableau is comparatively pretty straightforward.

What about the implementation team?

In terms of the technical team for its deployment and maintenance, we don't need many people. Most of the things, users can do themselves. We only provide the required support and do the admin tasks. 

What's my experience with pricing, setup cost, and licensing?

Its licensing cost should be improved.

What other advice do I have?

I would recommend this solution. It is quite good. It is an upcoming technology, and people are using it quite widely.

I would rate Tableau a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head of Data Architecture at a financial services firm with 10,001+ employees
Real User
Beneficial trend analysis, easy installation, and reliable
Pros and Cons
  • "I believe one of the most valuable features of the solution is trend analysis."
  • "I would like the solution to have certain features allowing the delivery of reports to the email."

What is our primary use case?

We are using the solution to monitor data platforms. This helps us to make forecasts of the use, growth, and disk space. 

What is most valuable?

I believe one of the most valuable features of the solution is trend analysis.

What needs improvement?

I would like the solution to have certain features allowing the delivery of reports to the email. For example, publishing Pixel Perfect reports.

What do I think about the stability of the solution?

Since I have been using the solution it has been stable.

How was the initial setup?

The installation was simple and is easy to learn for the users.

What about the implementation team?

The deployment took a couple of weeks. Once the information for the data is ready, it only takes a couple of hours.

What other advice do I have?

I rate Tableau a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director Consultoria at tecnoscala consulting
Real User
Impressive visualization has helped to improve our presentations
Pros and Cons
  • "The most valuable features are data discovery and fine visualizations."
  • "The SQL programming functionality needs to be improved."

How has it helped my organization?

Whereas we used to present statistics in a traditional way, we now have interactive web-based presentations. 

What is most valuable?

The most valuable features are data discovery and fine visualizations.

What needs improvement?

The SQL programming functionality needs to be improved.

For how long have I used the solution?

Seven years.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

Ths scalability of this solution is good. It depends on your DW design, as opposed to limitations in Tableau. If your DW model is poor then Tableau is not miraculous.

How are customer service and technical support?

Tableau does not have good technical support.

Which solution did I use previously and why did I switch?

We previously worked with Qlik, but we switched to Tableau because of its visualization and simpler way of programming. Tableau is also good for data discovery.

How was the initial setup?

The setup and support are not very expensive. In that way, it is not a complex technology.

What about the implementation team?

We are a software consulting company and we have implemented tableau for more than ten clients. 

What was our ROI?

We are a consulting company and do not track the ROI information for our customers.

What's my experience with pricing, setup cost, and licensing?

Be careful with the Tableau Viewer's licenses, and stay with the right number of users.

Which other solutions did I evaluate?

Before choosing this solution we evaluated Qlik, BusinessObjects, and Oracle BI.

What other advice do I have?

Be careful with tableau support. Stay in touch with the professional partners because Tableau itself does not have the right number of developers or people for support.

Disclosure: My company has a business relationship with this vendor other than being a customer: Tableau Partner Babylone systems
PeerSpot user
Manager Technology at a tech services company with 10,001+ employees
Real User
It is a stable product. It doesn't break.
Pros and Cons
  • "It is a very stable product. It doesn't break."
  • "We would like a report model, because currently there is no schema that we can create in the tool."

What is our primary use case?

The primary use case is more visualization for user interactivity.

What is most valuable?

  • Interactivity
  • Fast data access
  • The graphs
  • Understanding our data better based on the sublevel of data provided. 

What needs improvement?

We would like a report model, because currently there is no schema that we can create in the tool.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a very stable product. It doesn't break.

How is customer service and technical support?

I am not using the technical support. There is a great Tableau community.

How was the initial setup?

I was not involved in the setup.

What's my experience with pricing, setup cost, and licensing?

Tableau is an expensive solution, though it comes with its advantages.

Which other solutions did I evaluate?

We are researching for a new solution.

What other advice do I have?

Most important criteria when selecting a product:

  • Price and licensing
  • Future landscape
  • Support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Ejecutivo de cuentas at Kantar Worldpanel
Real User
An excellent tool for data capture, processing, and visualization
Pros and Cons
  • "This service is the combination of very pleasant, interactive graphical visualizations along with the application of advanced statistical models (in some cases)."
  • "It is an excellent tool for data capture, processing, and visualization."
  • "The use of this service in the desktop version is annoying due to the constant updates which lead to reinstalling the application. If they could give support with updates on the same downloaded version, it would be great."

What is our primary use case?

I knew this service from my academic field and was able to transfer it to the workplace. It is an excellent tool for data capture, processing, and visualization. The application of statistical models on the data displayed is very useful, and it is not complicated.

How has it helped my organization?

Tasks which may have involved days, even weeks, I was able to solve them in a very short period of time, thanks to Tableau. 

Information which was housed in a database, used for exploring, ordering and applying statistical models for analysis can be complex when involving different software. However, it was easy to do using Tableau exclusively.

What is most valuable?

What hooked me to this service is the combination of very pleasant, interactive graphical visualizations along with the application of advanced statistical models (in some cases).

What needs improvement?

The use of this service in the desktop version is annoying due to the constant updates which lead to reinstalling the application. If they could give support with updates on the same downloaded version, it would be great.

For how long have I used the solution?

One to three years.

What's my experience with pricing, setup cost, and licensing?

I like the payment model. For the people who need to create, they buy their licenses. Everyone else can use the free Tableau Viewer. This is much better than some of the competitor products, which require full licences for everything.

Which other solutions did I evaluate?

I have trialed a number of different tools similar to Tableau. There seems to be a whole group of them. However, I found that Tableau was by far the easiest to use. Within about 20 minutes of playing around I was able to quickly make fantastic looking, incredibly useful charts that I struggled to make in Excel or other data discovery tools.

What other advice do I have?

I have only trialed it. I could not get this product signed off due to budget constraints, not related to Tableau (which is far from the most expensive out there). 

Recommendations to others considering the product: Trial it and play around with it. You will be amazed at how quickly you pick it up. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director, Analytics at a retailer with 1,001-5,000 employees
Vendor
Has Ability To Share Reports And Analyses Quickly

What is most valuable?

  • Rapid visualization of data
  • Interactive views connecting multiple data sources
  • Reduces need for IT cycles (hours vs. weeks to create report)
  • Ability to analyze problems quickly
  • Ability to share reports and analyses quickly

How has it helped my organization?

  • Ability to focus staff on more analysis versus reporting
  • More/Better/Faster analysis by staff

What needs improvement?

Pace of improvement to product has slowed. Most additions are now just nice to have.

For how long have I used the solution?

More than eight years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

I haven't really needed customer service. Help from the sales staff is okay at first. The community is amazing. You can google any question and usually find an answer.

Technical Support:

I haven't really needed tech support.

How was the initial setup?

Very straightforward. A lot of free training available online.

What about the implementation team?

In-house. Easy!

Which other solutions did I evaluate?

  • Spotfire
  • MicroStrategy VI
  • Qlik
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.