Symantec Endpoint Security Reviews

The primary use cases of this solution are for antivirus protection, anti-malware protection, and personal firewall protection.

The most valuable feature is the automated updating. They send out updates on a regular basis. All that we have to do is to set it up on our server to download it, then it is distributed to the individual endpoints. 

Individual machines could do the same thing but it would only be on that one machine.

It seems to block things fairly well.

This solution is resource-heavy. It uses up a lot of memory and a lot of disk space. It demands a lot of resources. There have been improvements with Windows 10 and it's not as problematic.

The firewall capabilities did not seem to do what the documentation claimed it should do.

Port control is one of the things that this solution does do, but it does it on a higher level. When I say port control, it's things like USB ports that can be used to plug things in. For example, if you plug in a wired mouse or a wireless mouse then you want the flexibility to be able to do that. It should be able to identify that it is a mouse and let you use it. 

By the same token, if you plug in a 1 TB external hard drive, that should be shut down unless it is one of your hard drives. The only way to detect that would be to have units with their own serial number and the system programmed in such a way that it would recognize it.

Seagate for example has many external drives. They have serial numbers on those drives, and we don't want to just set it up for use by any Seagate drive. We want our external drives to be used, only. We don't want to have to go purchase Seagate drives to have it work. We want them to get it from us, that we know works, and have them return it to us.

I would like to see a check-in system where you can log which specific drives your staff can access and what they cannot access.

I have been using this solution for approximately six to eight years.

With Windows 7 there were some stability issues. The environment handled resources differently. You could have a fairly resource-heavy solution that would make the system unusable.

Windows 10 improved stability quite a bit.

Technical support is good, but when they sold to Broadcom, even though people were paying for the support they were not getting it.

This product is more reasonably priced than some competing solutions.

We spoke with some vendors who recommended Sophos and Crowdstrike. While Crowdstrike has some incredible features, it's four times the cost.

Sophos is supposed to handle our needs.

Crowdstrike could handle our needs and then some, but we couldn't justify the cost.

Within the last three or four months, we decided to drop Symantec on its own because of some issues we have with the company. We will be using Sophos.

Symantec sold off their enterprise solutions, which this product falls into. When they sold it. they sold it to a company that has purchased software packages in the past and not done very well with it. They are a hardware company trying to expand into the software realm. This is another example of a hardware company that thinks that they can do software and they can't.

We were told that Broadcom was ignoring all of their customers that were below a certain level of license purchases. Some of the customers were calling wanting to renew their product and they were having to wait a month or six weeks just to get a quote.

We did our own research and confirmed that what we were told was true and decided that we were not going to renew and went to Sophos.

If you are going with Symantec, definitely purchase the 24/7 tech support. They will help you with just about everything, or at least they used to. I am not sure if that still applies to Broadcom.

They now offer the option to put it into the cloud for the management capabilities. That way the endpoints, the individual laptops, and desktop computers are actually going to a website to get the management, the new definitions, and new configurations. This option should seriously be considered. 

I am not recommending that they do that but they should at least seriously consider it, because, while having that one server to do that one thing is fairly important, it would be nice to not have to deal with it.

For what we were using this product for it was pretty good, but there were some things that we didn't like, and some things that we would have like to take advantage of.

I would rate this solution an eight out of ten.

It helps me with the security policies that I make. I can change policies quickly and easily.

The valuable features are device control, SONOR, and anti-virus.

Device control in Symantec is not limited to only some devices. You can add any device you want, so that it can become a part of the policy you made. The anti-virus feature is very good.

I would like to see improvements in the anti-virus and the device control features.

Anti-Virus: I would like to see Symantec improve the ant-virus to stop and detect Ransomware and email attachments. Symantec is weak with Ransomware. I would like to see the anti-spam for Outlook improve the scanning and blocking of attachments.

Device control: I would like to see an improvement in the USB control, because it sometimes creates a conflict with USB printers.

I have been using this solution since 2006.

There were no stability issues.

Customer Service:

Customer service is very good.

Technical Support:

I used technical support through a vendor and they were very good.

The initial setup was easy and I had no problem with it.

I evaluated other options like McAfee and Sophos, but they weren’t good enough for me.

Symantec's Endpoint Protection Small Business Edition earns high marks from AV-TEST for protection and usability. However, this antivirus software doesn't scan email, a vulnerability in today's digital age. It might be the best choice for antivirus protection for your small business but that depends on the features and functions most important for your business and your security.
just make sure thats you are always update and you have the latest release.

This is very good product. My advice is to calculate your needs. Make a decision based on an accurate assessment of the price, the licensing, and the support.

When I choose a product, I look for stability, security, and safety.

Symantec End-User Endpoint Security is used to control some device access and protect endpoints.

Because of organizational changes, I dislike the entire situation. The solution has become quite complicated since Broadcom acquired Symantec, and we no longer sell it or try not to sell it.

There have been so many changes since the Broadcom acquisition, that we feel like abandoning the product.

It now has a lack of support, and they could be more knowledgeable.

We have been selling Symantec End-User Endpoint Security for more than eight years.

It is deployed both on-premises and on the cloud.

Symantec End-User Endpoint Security is a stable solution.

We have three or four clients who still use this solution.

Symantec End-User Endpoint Security is bad because the support has changed.

Technical support could be more knowledgeable.

We are doing more with Forcepoint. We are not doing as much as we used to with Symantec End-User Endpoint Security.

The installation is straightforward, it's quite simple.

We require a team of two engineers to deploy and maintain this solution.

Licensing fees are paid on a yearly basis.

The price could be lower.

I would not recommend this solution to others who are considering using it.

I would rate Symantec End-User Endpoint Security a five out of ten.

I use this for antivirus and email security.

It is very easy to use and keeps us secure.

It would be nice to see more antivirus features for USB control.

I have been using this solution for over 20 years.

Is it stable product, no issues so far.

It is highly scalable.

Symantec does not have local support.

Initial setup was straightforward and varies depending on machine type. I only require two engineers to maintain this tool.

I was able to implement this with one other team member.

I recommend this product and would rate it a nine out of ten.

We use this product for threat detection.

This solution is just another antivirus. Whether it actually works, nobody knows. If it finds something then it's great but if it misses something then we just don't know about it.

If this product detects a threat then it will provide an alert.

This product uses a signature-based detection system, which is something that we want to move away from. The current buzz is about next-generation antivirus, which is user-behavior-based protection rather than signature-based. Behavior-based detection relies on patterns of behavior to search for suspicious activity.

The problem with a signature-based solution is that if the signature is in the file then it catches the threat. If it's not there, then it doesn't. These days, when a virus infects the system, it doesn't advertise the fact. The only way you figure it out is if something malicious happens, such as ransomware. With a behavior-based detection system, you can identify a threat before it does something malicious.

There is no local support for Symantec products in Hong Kong.

I have been working with Symantec End-User Endpoint Security since I joined the organization, which is less than a year. The company has been using it for longer.

The stability is fine.

We don't have much concern about scalability because we don't expand a lot. It isn't something that we considered or looked into.

We have 30 users in the company.

We wanted to reach technical support but it was a very complicated process. There is no local Broadcom support in Hong Kong.

The whole process needs to be improved. You have to log in, put in some verification information that includes a lot of credentials. Then, they want you to upload your license information before you can log a ticket. Overall, it's not a nice process.

It takes a really long time to get support and when you're waiting for something to be fixed, it's not like you have all of the time in the world.

I would rate the technical support a one out of ten.

The implementation and deployment were completed before I joined the company. For maintenance, one person working from time to time is enough. Usually, there is not much to do.

This is not the cheapest product and I know others that are most cost-effective, although it is difficult to compare because it depends on the features.

We are currently looking for other products that we can replace Symantec with. Within the next nine months, we will have evaluated several products and selected one that is more suitable.

We are switching because Symantec has been sold to Broadcom, and Broadcom no longer has an office in Hong Kong. We want to have a product that has local support available.

One of the reasons that we are changing products is because we want behavior-based detection instead of something that is signature-based. Symantec has products that fit these requirements but we won't be considering them because of the support issues. We won't be looking any further into Symantec products and don't plan on comparing any of the features that they have.

My advice for anybody who is looking to implement the Symantec product is to ensure that they have support available. They should check to make sure that there is somebody contactable in case of a problem.

For what we are paying for, which is a signature-based antivirus, the product is fine. In the future, Symantec needs to continue moving with the trend in the rest of the antivirus or anti-malware world. They need behavior-based detection, sandboxing, user-based, and other advanced features. Signature-based detection will always be there because it's fast. However, it needs other features to detect more advanced threats.

I would rate this solution a five out of ten.

Symantec End-User Endpoint Security is used for network security.

The solution is easy to use.

I have been using Symantec End-User Endpoint Security for approximately 10 years.

I have found Symantec End-User Endpoint Security to be stable.

The time frame for the implementation all depends on the number of users, the number of licenses that have been purchased by the company. The typical time frame is three to four days.

I have approximately five customers using this solution.

The technical support could improve because when you reach level one support there is a lot of delays.

Symantec End-User Endpoint Security is easy to deploy.

To do the implementation it is best to have one engineer and one IT person for the job.

We have some customers on a one-year license and others on a three-year license.

I would recommend this solution to others.

I rate Symantec End-User Endpoint Security a ten out of ten.

Symantec End-User Endpoint Security came with our antivirus protection as a package. Additionally, Symantec Endpoint Protection Manager comes with it by default and it is a wonderful tool.

Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system.

The solution could improve by adding encryption. If it had encryption along with antivirus it would be better.

I have been using Symantec End-User Endpoint Security for approximately 15 years.

Symantec End-User Endpoint Security is stable.

The solution is scalable.

I would rate the scalability of Symantec End-User Endpoint Security an eight out of ten.

The technical support of Symantec was very good earlier, but it has merged with Broadcom. There are some delays happening and I hope they are resolved soon.

The price of Symantec End-User Endpoint Security is okay. When comparing the price of this solution is not expensive.

I rate Symantec End-User Endpoint Security a nine out of ten because of the endpoint protection and its antivirus capability. It takes care of all the requirements of its customers. If the solution had encryption I would have rated it a ten out of ten.

We use Symantec End-User Endpoint Security for protecting our network.

The performance of Symantec End-User Endpoint Security is very good. It does not slow down the computer like other solutions.

I have been using Symantec End-User Endpoint Security for approximately five years.

The solution is stable.

I have found Symantec End-User Endpoint Security to be scalable.

I have used Eset Antivirus previously.

Our IT team did the implementation of the solution.

The price of the solution could be less expensive.

I would recommend this solution to others.

I rate Symantec End-User Endpoint Security an eight out of ten.