Symantec Endpoint Security Reviews

We primarily use the solution for endpoint protection for the workstations. It's desktop protection, basically. 

The auto-discovery capabilities are great. 

The solution offers very good security features and is comparable to Sophos. 

The solution is quite stable. 

Sophos's ransomware protection gives you some kind of comparative advantage over Symantec. Symantec needs to be better in this regard.

The monitoring capabilities could be further developed. For example, you get Sophos Central in Sophos. In Symantec, I don't know if there is an equivalent. You can actually manage and do deployment across the various geo-locations on every single point, however, Sophos is a cross-platform solution and Symantec is not. 

Sophos Central gives me a one-stop-shop on one page that allows me to monitor all activities going on in my network. Symantec doesn't have that.

The initial setup can be a bit complex.

The scalability could be a bit easier.

We're not too happy with the level of technical support we get.

The pricing is okay, however, it could be more competitive.

I've been using the solution for ten years at this point. It's been about a decade. We've used it for a long time. 

The solution is very stable. We have no complaints. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability of the product is decent. I'd rate the ease of scalability at a seven or eight out of ten.

The support hasn't been fantastic lately. It can be better. We're not very satisfied overall. They need to be more helpful and responsive. 

I use Symantec, however, I also use Sophos. I use Sophos for endpoint protection for my server. I use Symantec for my email workstations, et cetera.

For Symantec, it's sometimes a bit complex or difficult - especially when you're setting it up. It's not straightforward when you have to set it up, specifically from the server. On top of that, the administrative side is not a piece of cake. You have a lot of items you need to take care of. 

The pricing is decent. It falls within an acceptable range. However, if the goal is to draw more clients, it could be a bit less expensive. 

If you do a comparison between Symantec and Sophos, then you can easily see the comparative advantages Sophos has over Symantec. Symantec should study it in order to gain an edge in the industry and to better understand the areas to improve on, and what additional features to add.

I'd rate the product at an eight out of ten.

I am using this solution for protecting myself from outside dangers. I am not using it on a daily basis. I open it very rarely. I open it only when I get an alert that I have got a suspicious file or something like that. I then go to the quarantine zone to check it.

The most valuable feature is that I don't feel that it is there. It works in the background and doesn't interfere with my daily work. All the scans are done in the background. This is the biggest advantage of this product. 

It works because I have never been infected since I have been using this solution. Its interface is also very good.

It can maybe send notifications when there is an update and everything is successful.

We have been using this solution for the entire life of our organization. It has probably been ten years.

It is completely stable. There are no issues. I don't find it slowing my laptop. I don't know if my laptop is powerful or the application doesn't take too many resources. A few years ago, the antivirus was slowing down computers and laptops, but now, I don't feel any such issue.

We have about 700 employees in our company, and a lot of them are using the same protection system.

I have an IT department that gives me technical support.

We did not use any other products in our organization. We have only been using Symantec products.

I was not involved in its installation. It was set up on the laptop before I got it from the IT department.

I would recommend this solution to others. It is a stable product. I would keep on using it unless my company decides otherwise.

I would rate Symantec End-User Endpoint Security a ten out of ten.

The primary use case for this solution is to protect all endpoints in a complex enterprise environment, including it's servers, workstation, Citrix-based systems, includes Windows, Linux and Macs. We're a small company, under 50 users. But we deploy Symantec to companies that have from a few hundred to dozens of thousand users, therefore I have extensive experience with the product. We are partners and resellers and I'm a senior professional services engineer. 

All the features are great with the core being antivirus, spyware, Artificial Intelligence and Advanced Machine Learning, and capabilities like reputation analysis based on their huge footprint, firewall, IPS and device control are very useful at protecting the environment. Unfortunately many companies just use the basic, out of the box solution. Even when they turn on the firewall, they will use it just with its default settings, but if you really learn how to use it and deploy it correctly, it provides much more protection. With Symantec adopting the AI and many of the new protection features like file-less attacks and other modern technologies, it's very attractive and makes a big difference. EPPs by nature have so many parts to it, they can be daunting, even to those with experience, but once deployed it's quite easy to use.

This is a very complete solution. It has all the pieces that you need. Like many companies, Symantec also sell an EDR solution, and it is a feature you'd want to add to an endpoint solution. 

I think Symantec, like many of its competitors, doesn't have comprehensive built-in reporting. The product keeps improving, but reporting and alerting is not keeping pace, and these are critical.

I've been using this solution for about 13 years. 

This is a very stable solution. 

In terms of scalability, it's one of the best out there. I did a project for a major hotel chain that also has rental properties. Some of these places have five users, and then others have 200 users. When you deploy in a company like that, scalability and the ability to protect remote places without having to put a server out there, is critical. And Symantec just really scales up. It's very efficient. It can be used in a company that has a lot of remote users, like oil companies with remote locations. It's a solution that allows you to support a worldwide company that might have offices in dozens of countries, and it just works.

The technical support is similar to other companies. You're assigned a low level guy on your first call. We don't have issues with the basic things, it's more about the bigger problems so we always have to escalate and they do a good job of it.

The initial setup is super easy. Deployment is faster than in other solutions but it still takes time. It needs to be done in steps. You initiate it with a test and pilot to discover false positives or whether it might be blocking things or creating an issue on your network. A lot of companies have custom code programs and typically any EEP would trigger false positives. The companies we deploy to are generally medium or large so you have to be strict on your load because the impact can be brutal if not done right. You then carry out an expanded pilot and once you're satisfied that it's not going to bring your network down, you deploy it almost at once. You go from deploying it to 25 endpoints as a test to maybe 200 endpoints as an expanded pilot, and then you deploy it to 5,000 computers over a relatively short period of time.

We generally offer up to a six-month window for implementation and it usually takes between two weeks to six months to fully deploy. The process isn't difficult, you just have to be careful. You can deploy all the features in a month if it's a small environment including all the testing and pilot phases. 

My understanding is that the price is quite good and competitive. My advise is to invest the necessary time and effort to deploy it correctly and with minimal disruption. In the enterprise arena, if you don't have the in-house expertise in the more complex areas of the product do your organization a favor and get expert assistance.

Many, there are numerous great solutions in this market and they all offer great protection. The differences are in the feature sets, some for example don't have firewall, device control or Intrusion Preventions, or for example don't have the scalability required to deploy to companies that have hundreds of remote offices that have a few computers and hardly any bandwidth, and they can cause bottlenecks.

It's like any enterprise solution, it needs to be done professionally. People complain about Symantec, claiming it's messed up their system but I've deployed it to hundreds of places of all sizes and have had few issues. The problems are self-induced because the people deploying didn't know what they were doing, and didn't understand the solution. They didn't do the pilot, they didn't do the best practices. And so something happened, messed up the system, and created problems, and they blamed the product. 

This remains a very viable solution. There's a lot of sexier stuff out there, but Symantec brings a lot to the table with their introduction of AI and the latest technologies. They continue to be a well-designed system that just works. 

I would rate this solution a nine out of 10. 

Symantec End-User Endpoint Security is a good product.

It's a robust product.

There are several new products that offer better protection.

The artificial intelligence of Symantec End-User Endpoint Security could be better.

The web filter could be improved.

I have been using Symantec End-User Endpoint Security for more than 10 years.

It's a stable product, very robust.

Symantec End-User Endpoint Security is a scalable product.

We have 500 users in our organization.

I have not contacted technical support.

Apart from Symantec End-User Endpoint Security, I use other platforms. We have many different systems, such as Sandbox products, and other EDRs.

The installation is very easy.

I would rate Symantec End-User Endpoint Security a nine out of ten.

We are using Symantec End-User Endpoint Security for our network security.

The solutions' main features are patch management and security.

I have been using this solution for approximately five years.

The solution is not stable.

We had approximately 62,000 using the solution.

Since the division of the company, we have experienced a lack of support.

The installation is not easy.

I would not recommend this solution because of the new changed that they have made since the division of the company. The support has gone to Accenture and their product to Broadcom. It is a big change for the AV industry.

I rate Symantec End-User Endpoint Security a six out of ten.

We are not satisfied with the technical support. Since Broadcom took over responsibility for its engagement, we have faced many issues. This is why we wish to switch to a different antivirus solution. We are currently in contact with the relevant distributors and suppliers in regards to this issue. We do not wish to encounter the same challenges that we face at present. Before switching to Sophos, we would first have to ensure that all our support-related concerns are addressed.

When an issue happens in my cell, we can log in a ticket on the Symantec or Broadcom websites. From this point, the response time is very slow. Sometimes technical support lacks a proper or firsthand knowledge of an issue and finds itself lacking in the appropriate response. We feel this to be very irritating. The customer wishes for the issue to be resolved, but tech support has shown itself to be inadequate in dealing with enterprise tech products. 

We have been using Symantec End-User Endpoint Security for the last five or six years. 

We are not satisfied with the technical support and find it greatly lacking.

In the past we worked with Sophos, although not with its antivirus product but with Cyberoam Firewall. We recently purchased a new Sophos firewall product, Sophos 101, which is a network firewall solution. The difference is that we did not previously have the appropriate experience with related antivirus products, but now we are in a position to analyze how best Sophos endpoint protection can meet our needs. 

While the solution is easy to use, it is solely because of the support issues we raised that we plan to switch products. 

When it comes to pricing, Sophos is preferable to Symantec. It provides a cloud-based dashboard which affords control and an easy centralized management system. This is of considerable benefit and explains why we have decided to go with Sophos. 

Owing to the support issues we raised, we can only rate Symantec End-User Endpoint Security as a five out of ten. 

We are providing endpoint protection services. Our customers are very basic, and they usually enquire about endpoint protection, mainly antivirus. We try to explain to them about the threats and suggest that they go for endpoint security. We suggest this solution because it is a cloud-based solution, and they don't need to spare a VM for it. However, most of the time, they insist that nothing will happen to their system, and they just want to renew their endpoint protection system. They are usually not aware of ransomware or other threats.

I recently checked with a customer, and the feedback that we have got from this customer is that it is catching almost all pirated applications. They are very happy with it. The customer was using a few pirated applications, and it blocked all those applications. The IT person was able to convince them to go for genuine applications.

Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes. 

More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. 

The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec.

I have been using this solution for just one year.

It is stable.

Initially, our customer had a problem with SSO, and they contacted Symantec's technical support. They got immediate support, but the support that they received was not good.

Initially, it was a bit complex, and we spent some time understanding it. Since then, it has been straightforward. We know where exactly everything is. We have become familiar with it.

We usually set it up for our customers.

It is cheap. It is especially cheaper than Malwarebytes, which is three times higher than this. It is also cheaper than Cisco. Its price is almost similar to Bitdefender, Gravity, and CloudZone. 

Before recommending a solution, we check out the new features in each solution because we provide constant support. I would recommend this solution if a customer's requirements are basic. Similarly, if you are concerned about the price and looking for a safer option to secure your endpoints, you can go with Symantec.

It lacks certain features that are there in other solutions. There are certain features that are available in Bitdefender, but they are not there in this solution. I'm also not sure how good is its anti-ransomware protection.

I would rate Symantec End-User Endpoint Security a seven out of ten. As compared to other solutions, I don't find it to be a great solution, but our customers are very satisfied with it, and they would rate it at least an eight out of ten.

Our primary use case for Symantec Endpoint Security is threat intelligence and endpoint protection. Their threat protection is very good. We are managing a good number of users thanks to the solution and we are pretty satisfied with it.

What I've found the most valuable is that it's stable and easy to use. Device control and management is especially easy.

Some vendors are starting to give Symantec Endpoint Security a run for their money. Even Symantec's basic DLP features are getting to a point where they're good enough for some organizations' endpoint security needs. The company should be anticipating this. It might be a good idea to introduce some additional features to Symantec Endpoint Security.

I have been using this solution for five to six years.

Symantec Endpoint Security is stable and easy to use.

I have not had much experience with their tech support. 

Installation is was straightforward for us. There was not very much to it.

We did get some vendor support but six or seven of our engineers were involved in the process.

Symantec Endpoint Security does have some aggressive competitors and they're offering very competitive pricing. Maybe Symantec Endpoint Security could amend their pricing structure, but they always offer a good product.

We evaluated one other antivirus, but I forgot its name. Symantec Endpoint Security was way better compared to that product.