Symantec Endpoint Security Reviews

We use this product for endpoint protection.

The reporting could be improved.

I have been working with Symantec End-user Endpoint Security for between four and five years. More generally, I have been working with Symantec products for almost 15 years.

Stability-wise, it is very good and we have had no trouble.

We haven't had issues with scalability. We have approximately 1,000 users.

Technical support is pretty good and we haven't had any issues.

The on-premises installation is a little bit difficult.

We have an internal team for deployment and maintenance.

The EDR options are costlier than other products.

We are currently exploring the option of upgrading this solution with a product from CrowdStrike or Symantec.

This is a good product and other than with reporting, we don't have any issues with it. I would recommend it to others based on this. There is also the issue of cost, as it is now much higher after it was acquired by Broadcom.

We are thinking about moving to the cloud, but this will require an enterprise license and it costs more when compared to the current trend in the market. This is one of the reasons that we are looking for another vendor.

I would rate this solution a seven out of ten.

Its response time is the most valuable. It is very quick.

It would be perfect if it is capable of detecting or checking ransomware.

I have been using this solution for five years.

It has been stable so far.

It is scalable. We have around 300 users who use this solution. We don't have any plans to expand its usage.

I am not the contact point for technical support, so I can't say anything about their technical support.

We have been using Symantec since I joined this company.

Its initial setup is complex. I don't really handle the configuration, but it seems that its configuration is a bit complex. Its menu is not easy.

Its price should be reasonable.

I would recommend this product because it is lightweight and consumes fewer resources.
We are satisfied with this product.

I would rate Symantec End-user Endpoint Security a seven out of ten.

We use it for protecting our endpoints from the latest signature-based threats. We have 75 users.

It is good for detecting signature-based viruses, and it is user friendly.

We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation.

Symantec also has to work on EDR technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin.

I have been using this solution for two years.

It is stable.

I don't know how their support is these days. Their support used to be good in the past before they were taken over by Broadcom.

The initial setup was straightforward. There was nothing complex. The deployment took almost two days.

We used an integrator and reseller for this.

I would not recommend this solution because of the security concerns and the lack of features that other vendors are providing. Technology is growing day by day, and a lot of other solutions are providing patching for vulnerabilities and other stuff. We are going to move to some other vendor and use the endpoint detection and response (EDR) technology.

I would rate Symantec End-user Endpoint Security a six out of ten.

We primarily use the solution for our routing in our corporate office and have it installed all over that place.

The solution works very well. It has a good IP signature and network.

The product offers a lot of very useful features.

It's good for large organizations. It's able to handle a lot of users.  

The solution is very difficult to uninstall. There isn't really a way to uninstall the product at all, which is quite a headache.

It's also complicated to upgrade the product. They need to make these aspects much easier.

Sometimes the solution will just randomly stop working. I'm not sure why this happens.

The licensing aspects of the solution could be improved.

I haven't used the product for about five or six months at this point, so it's hard to say which features they are missing and new items may have been added since then.

I've been using the solution for the last eight to ten years.

We've never had issues with stability. There aren't bugs or glitches. It doesn't crash or freeze. The stability is quite good and it's very reliable.

We've been in touch with technical support and have found them to be responsive and knowledgeable. We're satisfied with their level of service.

I was involved in the original setup and implementation of the solution and I found it to be quite straightforward. It's not too complex. However, it does take a good amount of time, and it would be better if it was faster or easier.

The solution needs better licensing options.

I'd recommend the solution. If the company finds that Symantec fits their requirements, they should choose it. The product offers a lot of great features.

Overall, I'd rate the solution six out of ten. If they had a way to easily uninstall the product and if we could figure out why it suddenly stops working occasionally, I'd rate it a bit higher.

We just use it mainly for workstation protection.

The anti-virus and firewall policies are the most valuable features of this solution.

I think it's a good product but we've had some problems with their support and service. From the beginning of this year, I haven't been able to reach their support. 

Last year, the support wasn't bad but this year I wanted to renew their license, but I can't reach anybody from their company.

We don't have any plans to replace them but we haven't been able to renew a license. 

Sometimes there is a conflict with Windows 10 updates. There is a Windows server or Windows workstation startup after installing the new Windows update. We contacted Microsoft and they said the device caused an issue.

We have been using Symantec for eight years.

We were using some traditional licensing. Our company is a nonprofit, so we have a different price pricing model.

The most important thing is the cloud management. I would like to see behavior analysis. These two things will be most valuable to the user.

I would rate it a seven out of ten. 

The primary use case of this solution is as an antivirus.

Some important features that are included are the built-in firewall and device control.

They are lacking the visibility that you get in a heuristical, next-generation AI product. 

In the next release, I would like to see any of the features the next generation antivirus and GAV products have, especially the heuristical and the behavioral analysis. It looks at the behavior of the endpoint, and that is how it identifies something that is not to your normal pattern of working.

I have been using it for a year.

There are no issues in rolling it out. Rather, it's more in reporting.

One time we had an issue with knowing a true endpoint time and the reporting. There was a conflict with what was in the console. I think that it was a glitch in verifying the device count.

I have not contacted technical support.

It's a great product at what it does, but it's lacking the advanced malware detection capabilities.

I would rate this solution a seven out of ten.

Some of the features that were important were a built-in firewall and device control.

They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus. They lack the visibility of what's happening that your next-gen solutions offer.

I have been using Symantec for a year. My company has had it for a while, but I don't know exactly how long.

My staff has used support but I personally have not. 

I don't think there's really any issues rolling it out, it's more in the reporting. The one time we had an issue was with knowing a true endpoint count and the reporting. There was a conflict with what was in the console, I think it was a glitch.

In the next release, I would like to see any of the features that the next generation antivirus and GAV products have, like the heuristical, the behavioral analysis. Because it will set the behavior of the endpoint and that's how it identifies something that is not normal to your pattern of working.

I will give it a seven out of ten because it's a great product at what it does, but it's lacking the advanced malware detection capabilities.

It's good at detecting signature-based stuff and stopping that, but what Symantec misses, CrowdStrike would pick up. I'm hoping to move CrowdStrike 100% to get rid of Symantec.

It needs to die. In my opinion, Symantec was a really great security company, 10, 15 years ago. They went out, they bought all the great tools and then they never did anything with them. So they've just fallen behind and there's nothing that's going to work now to bring them back up the date that's going to regain user confidence.

In order to improve, I would like to see active remediation tools, where I can connect to systems and do things directly on the system without having to leave the tool.

I have been using this solution for five years. 

I would rate it a two out of ten because I think it is outdated, ancient, lacking the features that the current solutions have. And unfortunately, I think it's being passed around so much that Symantec's now Broadcom, that nobody's given it any of the attention or the love that it needs to keep it a viable solution. Ultimately, I think it's going to die.