The most valuable feature is cost-effectiveness.

This is a feature-rich product and there are a lot of them that I don't use right now.

Some of the features that I find useful are the ability to reboot the remote computer and lock its keyboard. Having multi-monitor support is also important.

The ability to use mobile devices is helpful because we can support our clients from anywhere.

Splashtop has a business package, which is used for taking over your computer at work and is being used by people who are working at home.

The SOS Support is a most valuable feature. We have remote access from our phone. There is no need to install the software and we can do it on the cloud. As the software still supports our main purpose, we do not have much issue with it at present. 

The user interface and configuration are easy and user friendly.