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Mario Del Toro - PeerSpot reviewer
CyberSecurity Executive IAM Engineer at Tata Consultancy
Real User
May 31, 2023
A stable solution that offers a lot of information
Pros and Cons
  • "The product offers a lot of information which we can share with systems."
  • "The product needs to improve its escalation system."

What is most valuable?

The product offers a lot of information which we can share with systems. 

What needs improvement?

The product needs to improve its escalation system. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

I would rate the product's stability a nine out of ten. 

Buyer's Guide
SAP SuccessFactors Learning
March 2026
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What do I think about the scalability of the solution?

My company has 10-12 users for the solution. 

How are customer service and support?

The tool's support is not easy to contact. 

How was the initial setup?

The product's setup is easy since SAP provides all the necessary information. 

What other advice do I have?

I would rate the product an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager - Retail Sales
Real User
Jun 10, 2022
Provides friendly interface, strong catalog, and embedded training that is easy to use and explore
Pros and Cons
  • "The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong."
  • "The interface is really friendly, and the training embedded in it is very easy to use, explore, and search."
  • "I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it."
  • "I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it."

What is our primary use case?

We use this solution for our company website. I use it either through my mobile or through my laptop and access the learning modules that are already there in the organization.

The entire organization is using this solution. It's about 500,000 users.

What is most valuable?

The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong.

What needs improvement?

I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it.

The screens are friendly but rather than having a single interface, there are multiple layers.

For how long have I used the solution?

I've been using it for one month now.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

The solution is scalable. The onboarding is simple for new employees. I think my company is planning to increase usage.

How are customer service and support?

Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.

What other advice do I have?

I would rate this solution 8 out of 10.

It's there for a bigger organization. For smaller organizations, it does not make sense to invest in it. It's an enterprise-based solution for organizations that have more than 5,000 users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP SuccessFactors Learning
March 2026
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Top 5
Apr 7, 2024
Provides personalized learning recommendations, but the configuration process needs improvement
Pros and Cons
  • "The platform's most valuable feature is personalized learning recommendations."
  • "The product's configuration process needs improvement."

What is our primary use case?

Our organization's primary use case for SAP SuccessFactors Learning is employee training and development.

What is most valuable?

The platform's most valuable feature is personalized learning recommendations.

What needs improvement?

The product's configuration process needs improvement.

For how long have I used the solution?

We have been using SAP SuccessFactors Learning for two years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have around 100 SAP SuccessFactors Learning users in our organization.

How was the initial setup?

The initial setup process is simple. We have a team of five executives to work on the deployment.

What other advice do I have?

The support for digitization and registration for employees allows easy tracking of error rates and features as normal. The mobile learning feature is satisfactory.

I recommend it to others and rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1832349 - PeerSpot reviewer
Enterprise Services Platforms Head at a energy/utilities company with 5,001-10,000 employees
Real User
Apr 16, 2022
Beneficial accessibility, good support, and enjoyable users experience
Pros and Cons
  • "SAP SuccessFactors Learning's most valuable features are accessibility and updated UX. The solution can be accessed from outside of the office network and the user's experience is good."
  • "SAP SuccessFactors Learning's most valuable features are accessibility and updated UX, as the solution can be accessed from outside of the office network and the user's experience is good."
  • "The price of SAP SuccessFactors Learning could be better, it is expensive. There is an annual subscription. It's overpriced for small enterprises."

What is our primary use case?

We are using SAP SuccessFactors Learning for goals, performance, and learning management.

What is most valuable?

SAP SuccessFactors Learning's most valuable features are accessibility and updated UX. The solution can be accessed from outside of the office network and the user's experience is good.

For how long have I used the solution?

I have been using SAP SuccessFactors Learning for six years.

What do I think about the scalability of the solution?

We have many people using this solution in my company from all departments. The solution is best suited for larges companies.

How are customer service and support?

The SAP support has been good.

Which solution did I use previously and why did I switch?

We have not used another solution previously. We did processes manually.

How was the initial setup?

The initial setup of SAP SuccessFactors Learning is a lot easier than the on-premise version.

What's my experience with pricing, setup cost, and licensing?

The price of SAP SuccessFactors Learning could be better, it is expensive. There is an annual subscription. It's overpriced for small enterprises.

What other advice do I have?

My advice to others is they should already have processes figured out. SAP SuccessFactors Learning is for big companies, not for small ones. It is important to have their own processes laid out first so that when they start their workshops with SAP SuccessFactors Learning, they will operate smoothly other than building it from scratch.

I rate SAP SuccessFactors Learning an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HRIS Specialist at Saudi Electricity Company
Real User
Oct 9, 2019
Ensures data consistency and accuracy, but the user interface needs improvement
Pros and Cons
  • "Cloud Solution enables accessing the system from the internet, with no need to be within the company network."
  • "Proven track record as the Vendor and SI spend hundreds of hours developing, testing, and researching the system (this results in fewer bugs, threats, and a more functional system)."
  • "This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad."
  • "This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad."

What is our primary use case?

We primarily use this solution for Performance Management and E-Recruitment.

In this approach, a company decides to buy a Cloud package or system from a vendor. Unlike the custom development, which is designed with flexibility in mind and fits exactly into the business need of the company, a brought system can be inflexible as it is designed to be sold to various other companies and so it provides you with the same functionalities as everyone.

One of the main advantages of buying a Cloud solution, is that unlike the custom development that can take a long time to be developed and implemented, when buying a Cloud solution, it is already built and ready to be installed with ability to configure a limited business requirements.

How has it helped my organization?

  • Proven track record as the Vendor and SI spend hundreds of hours developing, testing, and researching the system (this results in fewer bugs, threats, and a more functional system).
  • No need for constant maintenance.
  • Implements best practices (this aligned with HR vision).
  • Real-time Data and Business Reporting In a wide range.
  • Data consistency and accuracy.
  • Mobility (the system can be accessed from smartphone platforms).

What is most valuable?

The most valuable features in this solution are:

  • Cloud Solution enables accessing the system from the internet, with no need to be within the company network.
  • Data Security
  • Implements best practices
  • Elimination of Redundancies (elimination of entering the same details multiple times for different purposes and double or duplicate entries).
  • Avoiding the Backup and Restore issue.

What needs improvement?

The UX & UI, including the GUI, need to be improved.

The system functionality is not customizable.

The company has to rely on the vendor for technical support when issues come up.

This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad.

For how long have I used the solution?

We have been using this solution since 2014.

Which solution did I use previously and why did I switch?

We were using an in-house developed system.

What's my experience with pricing, setup cost, and licensing?

A company is required to pay annual licensing fees.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user516582 - PeerSpot reviewer
Works at a pharma/biotech company with 1,001-5,000 employees
Real User
Nov 2, 2017
We use this tool because data driven training management reduces cost. Their support needs improvement.
Pros and Cons
  • "Assignment Profiles: Data driven training assignments."
  • "Support needs improvement."

What is most valuable?

Assignment Profiles: Data driven training assignments.

How has it helped my organization?

Data driven training management reduces cost.

What needs improvement?

Support needs improvement.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Yes, we had issues with integrated people data.

What do I think about the stability of the solution?

Yes. The first six months we had several "technical" issues with connection and uptime.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Their customer service is average.

Technical Support:

Their technical support is average.

Which solution did I use previously and why did I switch?

We had an in-house delivered system, which was complex and costly to support.

How was the initial setup?

The initial setup was simple.

What about the implementation team?

It was implemented in-house.

Which other solutions did I evaluate?

Yes.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1415853 - PeerSpot reviewer
Senior Consultant at a tech vendor with 501-1,000 employees
Real User
Top 20
Nov 27, 2022
Helps our organization with delivering training and learning and storing our private information
Pros and Cons
  • "The learning features are great."
  • "The learning features are great."
  • "The consultants implementing this solution could be more knowledgeable."
  • "The consultants implementing this solution could be more knowledgeable."

What is our primary use case?

We use it for holiday management, illness and private details. So our private information is stored in SAP SuccessFactors Learning, and we have training delivered using the solution.

What is most valuable?

The learning features are great.

What needs improvement?

The organization around this solution internally is not done correctly. For example, if our organization is changing, you would assume that the picture of the new organization will be available within SuccessFactors. But that is not the case, but this may be due to our setup. In addition, the consultants implementing this solution could be more knowledgeable.

For how long have I used the solution?

We have been using this solution for one year. We use SAP SuccessFactors, and then within SuccessFactors, we have learning arranged via LinkedIn Learning. So if we have obliged training to attend, we go with SAP SuccessFactors Learning.

What do I think about the stability of the solution?

It is stable from a user perspective.

What do I think about the scalability of the solution?

It is scalable. We have about 1000 users.

How are customer service and support?

There is SAP support available.

What other advice do I have?

I rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.