Pega Platform Reviews

The company has a strategic partnership with Pega. I was the general sales manager. 

This is a customizable product. It's low code and can be restored quickly if needed. 

The solution is expensive and it put many of our customers off. After a while, the company was no longer prepared to work directly with customers which created problems. 

I recently stopped using this solution because I changed jobs but I had used it for 18 months. 

The product is stable. 

The technical support is very good. 

We helped our customers implement this solution because the company had its own in-house dedicated team. 

This product is quite expensive. 

This product is suitable for pretty much any size of organization. I rate this solution eight out of 10. 

Pega BPM can be deployed on-premise and in the cloud.

All the scalability issues are addressed with Pega BPM because you can create enterprise-grade solutions with the architecture it has.

Pega BPM has a use case in every sector and area, such as manufacturing, insurance, vendor suppliers, and vendor collaboration hubs.

The most valuable feature of Pega BPM is its architecture.

Pega BPM could improve the UI, it is poorly designed to have a good UX experience.

I have been using Pega BPM for approximately six years.

Pega BPM is stable.

Pega BPM is enterprise-grade and scalable.

The support from Pega BPM is very good.

Using Pega BPM on the cloud is simple. Within five minutes you can have your own Pega BPM instance.

The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case.

My advice to those before purchasing is the UI capability is not good and the cost of the implementation generally is higher in the implementation.

I rate Pega BPM

They use it for marketing and case management. It is also used for workflow process automation and market intelligence, using the solution’s AI capabilities.

The case management functionality of this solution has been most valuable.

There is a scarcity of resources who have worked with this solution before.

I have been using this solution for eight years.

This is a stable solution.

This is a scalable solution.

I would rate the customer service for this solution a four out of five.

Positive

The initial setup for this solution is not that complex.

The enterprise product has the best features as a cloud product. It is the market leader in the BPM space.

I would rate this solution a nine out of ten.

I mainly use Pega BPM to look at conversations and try to create a better experience for the customer.

Pega BPM's most valuable feature is the use of CDX to solve problems.

In the next release, Pega should include process mining.

I've been working with Pega BPM for three years.

Pega BPM is stable - I haven't seen any glitches because of usage or anything like that.

Pega BPM is scalable.

Pega's technical support could be better.

Neutral

The initial setup was complex.

It was easy to learn, adapt, and go through Pega BPM's low code builders. I would give Pega BPM a rating of nine out of ten.

I've been using Pega BPM for insurance underwriting, claims management, and pricing.

What we like about Pega BPM is their case management feature which we find powerful. We also like its workflow capability.

The licensing model of Pega BPM is tricky, especially for first-time customers, so it's something that they could improve.

The technical support team for this solution could be faster in resolving tickets.

I've been using Pega BPM for five years.

We are satisfied with the stability of this solution.

We have been able to use Pega BPM in different lines of businesses for the past few years, so we find it scalable.

We faced some issues so we had to contact technical support. We raised the ticket and it was resolved. It took a week, but it was resolved.

We implemented Pega BPM with the help of a consultant.

This solution's licensing model needs to be improved.

It's a yearly subscription, but there are no extra costs apart from the standard licensing fee.

I'm using one of the latest versions of Pega BPM: version 8.

It was the IT side, with the help of a consultant, who handled the installation of this solution, so I didn't have much visibility into whether it was easy or complex. It was done over a period of seven to 15 days.

The number of end users using Pega BPM in our organization is 35 to 40.

Deployment of this solution did not take many people: just two people, but for maintenance, we have three people, so deployment and maintenance requires a total of five people. All of them are engineers.

We use Pega BPM almost on a daily basis. We currently don't have any plans of increasing its usage.

I'm recommending this solution to other people, particularly if it is a good use case for them.

Pega BPM is the first business process management software we were able to try. We had an old tool we were using, but it was not a BPM software. 

My rating for Pega BPM is eight out of ten.

My primary use case is for process modeling.

There are several areas for improvement with this product. The performance of the application is very slow, the UI needs improvement, and the architecture needs to be simplified. In addition, it's impossible to know what's going on behind the scenes of this solution, and there's no tech support or useful documentation, so I have been forced to do my own troubleshooting.

I have been using this solution for two years.

The stability's ok once the solution is set up properly.

The solution is scalable in terms of load but not operation-wide.

The technical support has been disappointing - we don't get the support we need from it.

The initial setup was pretty complex.

The pricing is good.

Before choosing, I evaluated Colfax, Oracle, and IBM.

The platform as a whole is very rich - you can do a lot of things with it with minimum time and cost. I would recommend Pega as a BPM solution but make sure that your contract states you will receive support, otherwise you may not get any. I would rate this solution as seven out of ten.

Pega BPM is a business process management tool that can be used to build enterprise applications.

The solution is operating well overall.

I have been using Pega BPM for approximately two years.

They need to support the solution better, at this time the company does not have enough support.

The implementation is not complex.

I need people who understand this tool and they can implement it. I cannot rely on someone that implements it and leaves. They do not have enough people qualified in the market. If you are not able to operate it, improve it, or do enhancements changes yourself, it will be an issue.

The price is a bit expensive.

I rate Pega BPM a seven out of ten.

We are developing campaigns and business solutions on top of Pega. It is a part of the campaign management solution that we have. We are also using it for the core business. We are offering personalized content, personalized product, and personalized information for each of our customers. Pega is one of the main products for us for pricing, catalog, and content. It is being used for everything.

I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop. 

It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. 

They can also try to tailor or organize the company a bit differently and go more towards the microservice concept.

I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.

I have been using this solution for a couple of years.

It is one of the most stable solutions, but you need professional expertise. If you are working in a professional way, you won't have issues. If you install it on top of any provider as a database and you are not able to tune the database, you will have issues. Every product has bugs, but it is a more stable one.

We have 25 to 30 customers who use this solution.

Their technical support is fine. There is always room for improvement, but overall, it is fine.

I have used different products and shifted to Pega. In the past ten years, I developed an in-house solution, and I also hired a company to develop it for me, but that was not enough. Now I am relying on Pega in Google Cloud, and it is running my business strategy and everything else. It is one of the best solutions in this category. I can't even compare it with other products. Based on Gartner's ratings, Pega is one of the top ones.

Its installation is straightforward. I don't see any big issue. We are using it on Google Cloud VMs. We are not using Pega container, but I know another company that is using it fully in a container.

For its deployment and maintenance, you need highly skilled people.

We mostly have a yearly license. 

I would recommend this solution. I have been recommending it to different customers across Europe. It is a professional product, but you should know what you are doing. If you don't know what you are doing, you might think it does nothing, but if you are mature enough to understand the power and potential of Pega, you can do magic with it. You should have the know-how, and you should know a customer's expectations. 

One of the reasons why some customers are getting a lot of success is because we have Pega and Data Lake or big data platforms close to each other. Data Science runs the algorithm on the Data Lake, and we propagate the data and the segment to Pega. This way the customer gets a high value. They are doing a great business because they have the potential data, and they can combine and build campaigns and segment customers on an individual basis. After that, your big data is in real-time, and you have real-time notifications. You are doing everything in real-time.

I would rate Pega BPM a nine out of ten.