Fast prototyping.
Lead software architect, engenering manager at a tech services company with 10,001+ employees
Most valuable feature is the fast prototyping
Pros and Cons
- "Fast prototyping."
- "Business specific functionality is needed."
What is most valuable?
How has it helped my organization?
Nothing compares with custom development.
What needs improvement?
- UX
- Business specific functionality
For how long have I used the solution?
Three years.
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Pega Platform
August 2025

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What do I think about the stability of the solution?
Yes. Product failed to start periodically. No tolerance to DB outages.
What do I think about the scalability of the solution?
We did not have significant load, but one physical server instance was able to serve around 100 concurrent users.
How are customer service and support?
Four out of 10. They try to push all issues to the implementation team.
Which solution did I use previously and why did I switch?
Customer decision.
How was the initial setup?
Straightforward.
What's my experience with pricing, setup cost, and licensing?
Licensing is expensive. You need to wisely select between per user and per case.
Which other solutions did I evaluate?
Appian BPM and Activiti BPM.
What other advice do I have?
Have a strong skilled architect.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Architect at a tech company with 51-200 employees
Easy to implement and it's built for change
Valuable Features:
Easy to implement and it's built for change, so that any rapid changes in process can be configured easily.
Room for Improvement:
No Cons as such, but if it's not implemented by knowledgeable resources it's going to be a disaster.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Pega Platform
August 2025

Learn what your peers think about Pega Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
Assistant Consultant at a tech vendor with 10,001+ employees
A scalable and advanced solution that can be easily integrated into any environment
Pros and Cons
- "The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."
- "PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."
What is most valuable?
The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment.
What needs improvement?
PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product.
For how long have I used the solution?
I have been using PegaRULES for about a couple of years.
What do I think about the stability of the solution?
PegaRULES is a stable solution.
What do I think about the scalability of the solution?
PegaRULES is a scalable solution.
How are customer service and support?
The solution's technical support is good, but getting professional support is a bit expensive.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup was easy.
What about the implementation team?
The solution's overall deployment plan was for around a couple of weeks.
What's my experience with pricing, setup cost, and licensing?
PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals. Licensing-wise, PegaRULES is at par with market rates.
What other advice do I have?
Overall, I rate PegaRULES a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: August 2025
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