Oracle E-Business Suite Reviews

It's integrated. For any ERP solution, that’s really where the value comes in; just one solution to cover a whole bunch of areas and having the integration.

I have been using it probably 20 - 25 years.

It is very stable. From an internal standpoint, nothing is going to drag it down.

We did recently have an issue with the supplier network, Oracle Supplier Network, where some certificates were changed that caused a brief outage for us. But that's the exception, not the rule.

It is scalable. We're not a huge company but we haven’t had any issues with that. I have run it at much larger organizations with no issues there.

Technical support is mediocre. It used to be a lot better. The last 10 years or so, it's degraded, where it's hard to get an expert that can really help. It seems to be, a lot of times, their preference is just to get it back in your court and not necessarily help but put the onus on you and hope that you take a few days to respond and then it'll auto-close.

Initial setup is complex. I think any ERP is going to be a complex setup. That's just the nature of the beast.

Usually you'd have a partner that can add the bandwidth. I know we did an upgrade about three years ago. We had a partner come in and help us with that. It's a probably nine-month project, end to end, to do a major upgrade from 11 to 12.

When I start working with a vendor such as Oracle, expertise is a requirement that I look for. Ultimately, it comes down to the team that you're getting from that partner. I always say the best partner in the world still has a B team, and the worst partner in the world still has an A team. Your job is to find that A team in whatever partner you choose.

The most valuable features of the product are Oracle Process Manufacturing, the module for custom production, raw material conjunction and finished good tracking; Oracle Cash; Procure to Pay; and the full circle. Finally, the Oracle financial module, the journal, the provisining and the balance sheet are also valuable. The whole product is good. It's difficult to distinguish actually because it is an integrated product.

We are now working on ASM Cloud and CX. We have already spoken with Oracle and we’ll probably implement it on February 17.

I have been using it for 10 months, from the first of January 2016.

It's a stable product. There are bugs in every IT product. Oracle also has some but their service and support is very good. You can get service from the middle level or you can raise an SR and get 24-hour service. If any issues arise, either we can fix them or they can fix them. There's no problem.

I’ll mark scalability as 70-30.

When I have faced any problem with the database table, if there’s something wrong at the application level, or when I am applying the patches, I just raise an SR, a service request with the Oracle support team. Based on the priority, they will provide feedback. The last couple of months, I have been getting some good feedback from them. From that point of view, the service is good.

Setup is always complex because you have to choose the server configuration, hardware configuration, bandwidth, and so on. On-premise setup is always very difficult. Now that services are cloud-based, it is Oracle’s headache, not my headache.

Buy and use this product. It's a good product. I'm using it and I've benefited. Buy and use this. There will be challenges.

The most valuable feature is mostly the integration process that connects to a lot of our backend systems, such as manufacturing and other processes that do payroll, HR, and those things. There's a kind of integrated solution system.

It is a single-point solution, where we use one application that connects to a lot of systems, as opposed to trying to buy multiple best-of-breed systems or integrating them together; instead of having a lot of features in one system. It is easy for us to maintain and support the system, as well.

I would like to see more connections with the third-party application, such as banks and credit card companies. They could develop a seamless integration. Right now, we use batch processing for sharing the data that comes out of a file system. We would like to have that online connection, a real-time connection, where you can go and pull the data whenever you want.

We've been using it for five or six years now.

Stability is great.

We have had some patching issues, but at the end of the day, once we patch it out, and we bring up the applied solution, it works.

I would not see scalability as an issue, but we are not a large company, as such. We have around 2,000-plus employees at the company, but we do run all kinds of applications on it. It's pretty decent. We have not had any issues.

We worked with Oracle On Demand and with support. Most of the time, they are great. Because we are a support customer, we have a big advantage there. They are responsible for managing our systems. We go with them, and log whatever the technical request there. Most of the time, we get resolutions fast.

We were initially a start-up company. We looked at Oracle, but initially, for a start up company, Oracle is not the most suitable option, but we know that our company is going to grow, so the solution had to scalable. We chose Oracle because it has the most scalability for us to go and do that.

Initial setup was complex because it extends to a lot of our applications’ integration points. Once you find out the solution, what to do then, the next time, it kind of streamlines the process.

When we were making the decision, we looked at a lot of other companies such as NetSuite and PeopleSoft. Given the Oracle presence and a lot of technology support available in the Bay Area, and being a company in the Bay Area, we chose Oracle as the best product for us to go with.

Look into the Oracle product and see if it will satisfy your requirements. Then, instead of buying 10 different products and integrating them, maybe you'll see that a product provides 80% of those benefits; go with that product, which I think Oracle does.

The most important criteria when I’m choosing a vendor such as Oracle is knowing that when new products come out, they will increase our company’s efficiency in terms of managing scalability, see that we can run these applications, and maybe they will help us increase sales and productivity. That's what we look for in most of them.

They are continuously improving the products, making sure they are staying with the competitors to make sure that they are following the industry standards and bringing customers up to speed so that we can use industry leaders.

It is paperless; all of the human resources transactions, all of the travel expenses, all of the procurement. No paper; everything is done electronically. The process is more transparent, more accurate, very cost saving; then, high availability.

For ERP-wise, we would like to measure employee performance more; what projects they work on, how many hours they spend on each project, to provide employee performance metrics. I think something is missing there. We would like something like that.

I have been using it for two years.

We have some glitches. We have some application server memory issues that generate huge Java dump files. Then the workflow process is broken because the mail server goes down periodically.

Our company is a fairly small company; we only have 800 employees. We don’t think in the next five or 10 years that the growth will be phenomenal. That's why our current setup will be sufficient.

Support is very good. We also have a management service provider. We work with a company called Emtec that provides management services. Because our IT team is fairly small, we need extra help. They do a good job.

We didn't have a consolidated ERP system, so that's why we migrated to Oracle ERP. We had several small applications working together; the integration is really a challenge.

When we select working with a vendor such as Oracle, we like to choose the industry leader, because the company will be there for a long time. They have the reputation, they have the knowledge, they have the full suite. With some companies, one part of the product is very good, but they don't have the whole solution. We want a one-stop shop to solve all of our problems.

Initial setup is very, very good; straightforward.

When we implemented it, we used another company, AST. Their two-year contract has ended, which is why I chose Emtec. Overall, AST did a very good job. They do the job from scratch: so many app servers, so many test environments, dev environments, and production environment. We use Hyperion; we use BI; we use the EBS. That integration is very complex to understand, initially. Overall, we understand the whole thing.

I recommend Oracle’s E-Business Suite, of course; it’s a no-brainer.

The Order Management and Financial modules are the product’s most valuable features because they are easy to use, customizable and useful. Order Management manages sales orders, shipment transactions, customers data, list prices, etc. The Financial module manages all aspects related to payments, receivables, invoices, budget, etc.

Thanks to Oracle EBS, we can manage all company processes (inventory, manufacturing, logistic and finance) on one platform.

The Oracle Process Manufacturing (OPM) module manages full end-to-end traceability with embedded quality and multiple cost methods that provide complete visibility into plant operations. At the moment, we have an old version and it is an area of the product with room for improvement.

I know that the new version has been improved and it works better; some bugs has been resolved, some features are improved.

I have been using it for 10 years.

I have not encountered any stability issues. Over the last two years, some patches were not applicable because of the new release. We are considering upgrading to the new version.

I have not encountered any scalability issues.

Technical support is good. You can contact support to ask a question or to open a request. The first type of contact is immediate, as in you ask the question in a forum and the answer is immediate. This is for basic knowledge or for small problems. On the other hand, a request is a particular issue and you can show a critical problem that often requires a patch or running a script. I have tried using both of these and I have almost always received some answer.

I did not previously use a different solution.

The initial setup was quite complex because ERP can manage a lot of processes; therefore, a company must consider what it wants to manage and set up.

I think that there are two efficient ERP platforms, SAP and Oracle; they are similar in term of price and licensing. The other platforms are for small or medium companies.

Before choosing this product, I did not evaluate other options because we have Oracle knowledge inside the company.

ERP is quite complex to manage. Therefore, it’s necessary to have a DBA, some developers and functional resources. In addition, the price is consistent, and the product is very reliable.

For us, the Finance module is the most valuable piece of E-Business Suite.

With the Finance module, we can manage our finance organization from a single system for accounting purposes. This is important to ensure that we have consistent financial information across our organization.

I'd like to see Oracle continue to optimize it by making it faster. The functionalities are pretty good as-is, but they just need to make it function faster.

I've been working with it for about two years. The installation I'm working on has been around for 10 years roughly.

We have no issues with deploying it.

We haven't had any issues with crashing or downtimes or anything due to the product. It's been pretty stable, in our experience.

I believe it is scalable. I think it is one of the industry leaders for financials. Currently, we are roughly about a terabyte of data using it and have had no problems scaling it for our needs.

We've found that technical support has been challenging as they are not always the most forthcoming with information nor are they the most highly-trained techs when you open SRs. There have definitely been issues there, especially compared to the costs that you pay for the support.

There's always room for improvement, but we're overall happy with it.

Oracle gives you the capability to do anything you need to do in multiple ways. There are different avenues to achieve the same result, and you can pick the one that best fits your company’s policies and procedures.

It's an end-to-end ERP solution. From a work order to financial reporting, everything is captured within one system. It's a single point of data entry, so once you enter data into the system, it flows all the way downstream.

One of the benefits is also one of the pitfalls. Sometimes users are overwhelmed by the multiple ways in which you can operate. They don't want all of that flexibility.

We're hosted, which adds a level of complexity. The system overall is stable, but our hosting partner is not the best.

We haven’t had any scalability problems. We have both small and large groups using it, and we are continuing to role it out to other organizations within the company.

We have two levels of support. My team is an internal support organization. Then, if need be, we have external support. With external support, you roll the dice. Some issues get resolved relatively quickly, while others drag on. It depends on the person working it.

Since we are hosted, we can’t do rollouts ourselves. We have to schedule them. A lot of our issues have been with our patching, since our hosting partner always seems to break something, which is frustrating. If we had the product all in-house there would be no issues. It’s relatively straightforward to set up.

Make sure that you understand the integration points between the different applications that you’re utilizing. You could make some major mistakes in setting it up. I would rate the product a nine out of ten. We’re pretty happy overall.

It essentially runs our business, from our financials to manufacturing to supply-chain to planning instances. They all tie together with E-Business Suite to keep our business on track and running.

After we migrated to Oracle EBS from PeopleSoft, we had a little bit of a learning curve adopting new technology with a new look and feel. But our users have really latched onto it and learned it, and it matches up pretty well with our business process and what our users expect to be able to do.

The biggest area for improvement would be in the area of user adoption. After we did our first upgrade and went through the whole process, our users hated Oracle. So my biggest complaint would be the lack of Oracle support for end-users to resolve their issues after that first upgrade. It just wasn't a good experience.

We implemented it back in 2012.

We've had no issues with deployment.

It's been pretty stable. Any issues that I've seen are just day-to-day, normal issues. Every now and then we might see performance issues which are easily solved with a good team of DBA who can usually diagnose the problem. From the software perspective, there are patches available when we run into bugs and other issues.

We've had not had to scale it up at all.

The initial setup was pretty straightforward, and we didn't start out with any customizations or anything like that. I think it was pretty straightforward, getting that business process around it.

We had our hosted partners and DBA team install it. I think a lot of things we had to match back were business processes from our ERP. Whatever ERP you're going to pick, there's going to be little hits against it. There are going to be a lot of things it does well and a lot of things it doesn't do so well. We seem to match up pretty good for what we're wanting to accomplish with it.

Advice depends on what your business is. If you're a financial company, you might have different requirements. For a manufacturing company, like us, it seems to be the best fit for what we want to do. Again, it's your requirements and what you're trying to get done with it.