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IT Consultant at a tech services company with 201-500 employees
Consultant
Aug 9, 2023
It is user friendly and easy to navigate, but the technical support needs improvement
Pros and Cons
  • "The features allow you to connect the service solutions with the client's requirements. It is user-friendly, easy to navigate and provides assistance."
  • "The customization and the requests put through were not flexible enough."

What is our primary use case?

Oracle Cloud Platform is user-friendly. It is used for our infrastructure and other services. A form or a database can be created where codes are uploaded. Due to the recent developments, you can also easily upload all the solutions on the cloud, without any plug-ins or forms. The conditions are already defaulted and you will just require it to configure. The platform is new, with a lot of features. However, it isn't as comfortable as AWS and others. Now they are receiving a lot of patches and upgrades which are customized according to the requirements, according to the gaps, including the reconnection filter. 

What is most valuable?

The features allow you to connect the service solutions with the client's requirements. It is user-friendly, easy to navigate and provides assistance.

What needs improvement?

The customization and the requests put through were not flexible enough. The requests needed to be written and then dispatched to Oracle. The solutions were uncertain, some were resolved early, whereas some of them took time to be dispatched. Oracle needs to address the issues according to the country.

For how long have I used the solution?

I have been working with Oracle Cloud Platform for three and a half years.

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Oracle Cloud Infrastructure (OCI)
December 2025
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What do I think about the stability of the solution?

It's stable, but more stability is required because of changes in nature. Updates happen and there are bugs reported. They need to fix those bugs which hamper stability sometimes. In many cases, customization is required across all the systems and companies, which again disrupts the work. Similarly, issues are reported when they are moving to production. Otherwise, it works fine. I rate the stability a four out of five.

What do I think about the scalability of the solution?

It is easy to scale and that is the reason we can use Oracle Cloud Platform in our enterprise.

How are customer service and support?

The requested logging takes time because when an issue comes up, the database isn’t updated with the newest solutions, and takes weeks to resolve the issues. They need to work on customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used SAP. SAP is more of a technical code which made it hard for me to cope with. In comparison, Oracle is more user-friendly and offers consultation.

How was the initial setup?

The initial setup is straightforward. The deployment and the time depend on the project. It's based on the technology that is available for its upload, volume, the nature of the product, and the volume of work we are going to configure. Depending on these, it can be done in minutes or in hours.

Depending on the issue, the maintenance and the requirement of support are also uncertain. Regular maintenance is usually done by the employees. In case of a bigger update, then the requirements change and engineers are required.

What's my experience with pricing, setup cost, and licensing?

It is cheaper as a solution model. It isn’t cheaper than SAP but offers more features and competition.

What other advice do I have?

This solution is much more user-friendly and easy to navigate. It doesn’t require much training, from the end user, or manager's perspective. They can communicate with a lot of other platforms internally and it's beneficial. Overall, it is a nice package and I will rate it seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Khawaja Shoaib Hamid - PeerSpot reviewer
Regional Sales Manager at a tech services company with 11-50 employees
Real User
Jul 27, 2023
A competitively priced solution that offers ROI with its use
Pros and Cons
  • "There is ROI with the product's use."
  • "There is room for improvement for stability."

What needs improvement?

There is room for improvement for stability. 

For how long have I used the solution?

I have been using the product since 2018. 

What do I think about the stability of the solution?

I would rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate Oracle Cloud's scalability a ten out of ten. 

How was the initial setup?

Oracle Cloud's setup is easy. 

What was our ROI?

There is ROI with the product's use. 

What's my experience with pricing, setup cost, and licensing?

Oracle Cloud's pricing is competitive. The tool changes its pricing when there is a change in its architecture. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
December 2025
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
James Mwaura - PeerSpot reviewer
Sales & Technical Director at a tech services company with 11-50 employees
Real User
Jan 28, 2023
Good object storage and managed backup that helps our organization manage data
Pros and Cons
  • "The object storage and managed backup solution are valuable."
  • "The functionalities could be simplified as it is a bit difficult to learn."

What is our primary use case?

Our primary use case for the solution is for data. We wanted to move to cloud and get virtualized servers for a specific entity or power for cloud applications.

What is most valuable?

The object storage and managed backup solution are valuable. Additionally, we like that the charge is per user.

What needs improvement?

The solution has one of the best cloud infrastructures in the world. However, the price can be improved as it is a bit expensive compared to other cloud solutions. In addition, the functionalities could be simplified as it is a bit difficult to learn.

For how long have I used the solution?

We have been using the solution for a year and are currently using the latest version.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is very scalable, and the scalability goes hand in hand with pricing.

How was the initial setup?

The initial setup was complex and took two weeks to fully implement.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and extra costs are incurred if you need assistance with the installation. I rate the price a four out of ten.

What other advice do I have?

I rate the solution a nine out of ten. The solution is good, but the price and simplicity can be improved. I recommend the solution to users considering implementing it if they can afford it.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Executive Director at a tech services company with 11-50 employees
Real User
Nov 10, 2022
Easy to use, affordable, and scalable
Pros and Cons
  • "The initial setup was straightforward."
  • "It should have other workloads from other suppliers running on the solution."

What is most valuable?

We find the ease of use and the cost associated with the solution valuable.

What needs improvement?

The ability to have other workloads from other suppliers running on the solution would be nice in the next release.

For how long have I used the solution?

We have been using the solution for approximately six years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable, and approximately 500 people are utilizing it in our organization.

How are customer service and support?

Oracle technical support is good compared to the other providers. So it is good for Oracle Cloud Infrastructure and general cloud products.

How was the initial setup?

The initial setup was straightforward. We have always had cloud adoption and connections for customers, but as soon as we passed the cloud adoption connection to EAM, it ran smoothly.

What other advice do I have?

I rate the solution a nine out of ten. The solution is good, but it should have other workloads from other suppliers running on the solution in the next release.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
BHARAT MAHESHWARI - PeerSpot reviewer
Software Engineer at a tech vendor with 10,001+ employees
Real User
May 25, 2022
Scalable but needs better integration, reporting, and user training
Pros and Cons
  • "Oracle Cloud is reasonably scalable - I'd rate it seven out of ten."
  • "Oracle Cloud could be improved with better third-party integrations."

What needs improvement?

Oracle Cloud could be improved with better third-party integrations. In addition, Oracle EBS has more reporting tools than other software, and more of these should be available in Oracle Cloud. There should also be more training, guidance, and support documentation available for users, as we need to pay additional costs for training at the moment.

For how long have I used the solution?

I've been using Oracle Cloud for three years.

What do I think about the scalability of the solution?

Oracle Cloud is reasonably scalable - I'd rate it seven out of ten.

How was the initial setup?

The initial setup is a little complex in terms of understanding what's required, but once we know what the business is looking for, it's easy to implement in the cloud.

What other advice do I have?

I would rate Oracle Cloud six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1214376 - PeerSpot reviewer
Founder & Managing Director Digital Solutions at a tech services company with 51-200 employees
Real User
Feb 6, 2022
Great price value and responsive support
Pros and Cons
  • "The technical support is good, they have been responsive and helpful."
  • "The portfolio should improve for the Oracle Cloud Platform. Oracle has to increase the services offered. New services should be added to be able to compete better with Amazon AWS which is the best, and the biggest service. Oracle Cloud Platform has a small portfolio, but it's a good one."

What is our primary use case?

We use Oracle Cloud Platform to move business applications, such as Oracle ERPs and Oracle Analytics, from on-premise infrastructure to the Oracle Cloud.

What needs improvement?

The portfolio should improve for the Oracle Cloud Platform. Oracle has to increase the services offered. New services should be added to be able to compete better with Amazon AWS which is the best, and the biggest service. Oracle Cloud Platform has a small portfolio, but it's a good one.

For how long have I used the solution?

I have used the Oracle Cloud Platform for approximately four years.

What do I think about the stability of the solution?

We had our first major incident this week with the Oracle Cloud Platform. We have not had any other problem in the four years we have been using it. The stability and the availability that we found in Oracle Cloud Platform is really good, at least similar to what you can find in Amazon AWS or Microsoft Azure.

How are customer service and support?

The technical support is good, they have been responsive and helpful.

Which solution did I use previously and why did I switch?

I have used Amazon AWS and Microsoft Azure.

How was the initial setup?

When migrating applications to the Oracle Cloud Platform it can take between two and four weeks depending on the project. During these four weeks, we do not only do the deployment, but it also involves a two-day infrastructure deployment, we move all the applications and run all the user testing scenarios. The full project with all the project traces normally lasts approximately four weeks but the infrastructure deployment takes a few days.

What about the implementation team?

Oracle Cloud Platform architecture needs a system engineer for deployment and maintenance. Typically, the same team that is working on the on-premise architecture, with a little training can easily deploy it on the cloud.

The business applications will need someone with more specific skills.

Overall each project requires a different amount of supporting individuals.

What's my experience with pricing, setup cost, and licensing?

The best aspect of the Oracle Cloud Platform is the relation between the performance and the price. When you compare the price with Amazon AWS, Microsft Azure, or any other, the price for performance is the best.

There are plenty of license options. For example, you can license the solution by the user, CPU, fixed period, and on-demand. The options are similar to Amazon AWS.

What other advice do I have?

I rate Oracle Cloud Platform an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer936300 - PeerSpot reviewer
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees
Real User
Oct 24, 2021
Stable and installation is straightforward
Pros and Cons
  • "Oracle Cloud Infrastructure is about as stable as the other CSPs, but Oracle Cloud is more common in Korea."

    What is our primary use case?

    We use Oracle Database, and it only runs on Oracle Cloud Platform. No other cloud vendors support it.  

    For how long have I used the solution?

    I've been working with Oracle Cloud Platform for six months.

    What do I think about the stability of the solution?

    Oracle Cloud Infrastructure is about as stable as the other CSPs, but Oracle Cloud is more common in Korea. 

    How was the initial setup?

    Oracle Cloud installation is about the same as any other CSP—very straightforward.

    What other advice do I have?

    I rate Oracle Cloud seven out of 10.  I say seven because I don't have much experience with Oracle Cloud.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Cloud Engineer at a computer software company with 51-200 employees
    Real User
    Oct 6, 2021
    Provides good, basic functionality needs; additional PaaS services would be helpful
    Pros and Cons
    • "Oracle offers more of the basic functionality needs."
    • "Lacking in additional PaaS services."

    What is our primary use case?

    We are a software-based company. We develop custom applications for our customers. We are currently customers of Oracle but working on forming a partnership with Oracle Cloud Singapore. I'm a cloud engineer.

    What is most valuable?

    Oracle Cloud offers more of the basic functionality needs than other cloud providers offer.

    What needs improvement?

    It would be an improvement if Oracle were to offer more PaaS services like those available in Azure. The technical support could also be improved. 

    How are customer service and support?

    Although the response time is generally quite good, there are still areas for improvement. 

    How was the initial setup?

    I think the initial setup is relatively straightforward, in line with the other cloud solutions. 

    What's my experience with pricing, setup cost, and licensing?

    I think Oracle's license costs are relatively lower than those of Azure or AWS. I think the cost is reasonable. 

    Which other solutions did I evaluate?

    I have had more experience with Azure Cloud so I prefer it because of the familiarity aspect.  Once I get used to Oracle, I might prefer that solution. 

    What other advice do I have?

    I rate the solution seven out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.