Oracle Cloud Infrastructure is suitable for hosting application databases.
Operations Manager at Missan Alnjoom IInformation Technology
A solution that hosts application databases and provide excellent support
Pros and Cons
- "It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI."
- "There's a need for further customization to unlock the platform's full potential."
What is our primary use case?
How has it helped my organization?
You can deploy a VM on Oracle Cloud Infrastructure. If you require high availability for your applications, you can run them within the VM, which will function effectively. It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.
We initially started the company focusing on infrastructure, intending to use Oracle Cloud Infrastructure. Our entire infrastructure is built on OCI.
What is most valuable?
OCI is a cloud computing service, not an appliance. It offers various services, including database management, storage, networking, and more, which are crucial for any organization's IT infrastructure. Oracle Database is widely used and robust database management system. OCI offers various services beyond database management. Other available databases and cloud platforms may suit different organizational needs.
Storage is indeed a critical aspect of Oracle Cloud Infrastructure. The technology and security measures implemented within OCI's storage services are highly advanced and provide extensive scalability, reliability, and data protection capabilities. The management tools offered for OCI's storage services are unparalleled and offer robust features for efficient storage administration.
What needs improvement?
Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.
While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
October 2025
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For how long have I used the solution?
I have been using Oracle Cloud Infrastructure for 15 years.
What do I think about the stability of the solution?
The stability of Oracle Cloud Infrastructure is noteworthy. The key difference lies in its private cloud appliance and manager for scaling compared to other solutions.
How are customer service and support?
The support team is exceptional.
How was the initial setup?
The deployment is easy and doesn't take long.
What's my experience with pricing, setup cost, and licensing?
OCI offers competitive pricing options, making it attractive for various use cases. However, for our infrastructure needs, we opted for a hybrid approach. We preferred to maintain certain components on-premises while integrating others with OCI. This flexibility allows us to leverage the benefits of both environments effectively. Pricing options vary depending on licensing arrangements and the specific services used. For instance, if you already possess database licenses, you can use them on OCI. Additionally, you pay for the resources or services consumed, which may include machine instances or other relevant services.
What other advice do I have?
As an expert in business intelligence, I understand the importance of tailoring reports to meet the unique needs of each business. While standard reports may serve as a foundation, the reality is that every business operates differently, with CEOs and financial departments often prefer customized analytics aligned with their specific vision and objectives. Oracle provides a range of tools to facilitate this customization, including ReadyMail. However, there are instances where ReadyMail may not fully meet the requirements. In such cases, exploring additional Oracle technologies to ensure businesses have access to the analytics and KPIs necessary to drive informed decision-making is essential.
Oracle Cloud Infrastructure is a versatile platform, but it may not perfectly cater to every unique business requirement globally. That's why coding and preparation are essential. Additionally, call setups, analytics configurations, and data warehousing are necessary. While some existing reports are available, they may not cover all aspects, particularly for Fusion Applications or ERP Business Suite applications. Therefore, users often need to create their own reports. Previously, Discover BI was used for reporting, but now, Oracle Enterprise BI offers comprehensive solutions. One advantage is the ability to tailor intelligence, whether building warehouses within the Oracle database or implementing intelligent features like KPI tracking.
Oracle Cloud Infrastructure is at the forefront of AI integration. Oracle has made significant strides in leveraging AI across its applications and machine engineering. By incorporating AI into various aspects, Oracle ensures it remains ahead on the cutting edge of technology, offering the best of AI capabilities. This demonstrates Oracle's commitment to delivering innovative products.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Vice President, Information Technology at MSSL
The solution has good scalability, but its customer support could be improved
Pros and Cons
- "Oracle Cloud Platform has good scalability."
- "The solution’s support could be improved."
What is our primary use case?
We host one of our applications on Oracle Cloud Platform.
How has it helped my organization?
We wanted to host one of the applications for our global uses, so we posted it on the OCI platform. Since disaster recovery, we are looking for a solution where we can start small and can scale up whenever we need it.
What is most valuable?
Oracle Cloud Platform has good scalability.
What needs improvement?
The solution’s support could be improved. In the past, the solution's customer support team took a long time to solve a few of my technical issues.
For how long have I used the solution?
I have been using Oracle Cloud Platform for one and a half years.
What do I think about the stability of the solution?
I rate Oracle Cloud Platform a seven out of ten for stability.
What do I think about the scalability of the solution?
Around 100 users are using the solution in our organization, and we plan to increase the usage.
I rate Oracle Cloud Platform an eight out of ten for scalability.
How are customer service and support?
I rate Oracle Cloud Platform’s technical support five and a half out of ten.
How was the initial setup?
I rate Oracle Cloud Platform a seven out of ten for the ease of its initial setup.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud Platform's pricing is comparable to other solutions, but it is definitely not cheap. I rate the solution's pricing a five out of ten.
What other advice do I have?
The solution is deployed on-cloud in our organization. I would recommend Oracle Cloud Platform to users who have Oracle use cases.
Overall, I rate Oracle Cloud Platform a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
October 2025
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.
engineering technician at a retailer with 10,001+ employees
Easy to set up, able to run large platforms, and helpful for taking clients that have multiple sites
Pros and Cons
- "I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture."
- "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using."
What is our primary use case?
Our specialty is insurance software. We were primarily vendors for software licensing, but we've transitioned our product to the cloud in the last two years.
The deployment depends on what a client wants. We use public clouds for clients that are willing to take our products as a SaaS model. For the ones that are on-prem, we split the load between the core platform, which is on-prem, and non-essential services, which are on the cloud.
What is most valuable?
I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture.
What needs improvement?
The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using.
For how long have I used the solution?
It has been two years.
What do I think about the scalability of the solution?
All our clients are enterprise clients. We don't have any small clients.
The main challenge that we have with scalability is the opacity and the pricing. Pricing becomes a challenge because you're not very clear on at what point in time you'll be breaking or you'll be exceeding the size you already acquired. That is the challenge, but Oracle powers some of the biggest cloud platforms in the world, and so do AWS and Azure. All of them have the ability and skill to run very large platforms.
How are customer service and support?
They have an office locally. Amazon has only just started an office locally. Microsoft has been here for a long time. We've been Oracle Partners for 22 years, So, we're familiar with them anyway.
How was the initial setup?
I know it's very straightforward. Microsoft Azure, Oracle Cloud, and Amazon AWS have some sort of out-of-the-box packages that you can purchase. Oracle also has a sandbox environment that they can provision for you to be able to set up your operation just to try it out. So, the setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Its pricing is complex, but as partners, we can get away with quite a bit of discounting because we deal with them directly.
I would rate their pricing probably a one or two out of five because they're quite expensive. Microsoft Azure will probably be the cheapest because depending on the Microsoft product that you have, they have some sort of bundling. There are things that they give you to get you onto Azure. AWS is probably somewhere in the middle.
What other advice do I have?
We work in a very narrow space. Our specialty is insurance software. We have an insurance ERP. We are an ISV. So, we make our own software. In the sub-Saharan African market, we're, in a way, the largest vendor. So, our recommendation for the clientele that we serve would ideally be Oracle.
There are a lot of data laws that are being enacted. Kenya is one of the big ones enacting data access and data sovereignty laws, which is probably denting a lot of cloud offerings. However, there are a lot of co-located operations where people are providing data centers within the country. The in-country cloud providers, such as MTN and Liquid Intelligent Technologies, give you a lot more flexibility. In that scenario, you get a lot of flexibility in hybridizing the cloud setup that you have, and all three of them would work pretty much the same way. From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in. We're in eight countries now. Amazon AWS is only just starting in Kenya. I don't know if they're anywhere else. They might be in Ghana, Nigeria, and South Africa. So, they would have a hub-and-spoke type model in terms of how you'd be able to support it. If I were to recommend anything, it would be Oracle Cloud and Microsoft Azure.
I would rate Oracle Cloud a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Partner
IT & Digital Delivery Head- EPCI Projects - EMEA at McDermott International
Accessible and easy to maintain but requires some training
Pros and Cons
- "It's a cloud, so it is easy to access anywhere."
- "It does require some training in order to be able to use it effectively."
What is our primary use case?
I'm primarily using it for approving purchases and dealing with purchase invoices and Oracle HCM, an HR-related product for evaluations of myself and my employees.
What is most valuable?
We like the accessibility. It's a cloud, so it is easy to access anywhere.
We're always on the latest version as it updates automatically. However, there are some checks or controls by respective companies. If they don't want to go on the updated version immediately, they don't need to.
The product is easy to maintain.
I love that all the things I need are in one place.
It is stable and reliable.
What needs improvement?
Since it is on the cloud, you often have to deal with network issues.
Speed can be an issue as well.
It does require some training in order to be able to use it effectively.
For how long have I used the solution?
I've been using the solution for four years. It's been a while.
What do I think about the stability of the solution?
The product is quite stable. It's reliable. The only issue is if you have network issues, you'll have trouble accessing the cloud.
How are customer service and support?
We contact our support, and if they cannot figure out the issue, they will go to Oracle. I don't deal with Oracle directly.
What's my experience with pricing, setup cost, and licensing?
This solution requires licensing.
What other advice do I have?
We're a customer and end-user.
I'm not sure which version of the solution we're using. It's on the cloud; therefore, the latest version is always used.
The solution can be a bit difficult, and new users need to be prepared for that. They need to connect with Oracle and learn more about it in order to understand it better. Then, it gets easier to use.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Operation Center Manager at Zain KSA
A very useful tool in terms of usability and customization
Pros and Cons
- "Oracle is a very useful tool in terms of usability and customization."
- "Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly."
What is our primary use case?
We use Oracle Cloud for procurement, HR, HRM, finance, and different types of fixed asset management.
What is most valuable?
Oracle is a very useful tool in terms of usability and customization.
What needs improvement?
Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly.
For how long have I used the solution?
I have been using Oracle Cloud for five to six years.
What do I think about the stability of the solution?
I rate Oracle Cloud an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Oracle Cloud a seven out of ten for scalability.
How was the initial setup?
Oracle Cloud's initial setup is a little bit complex, but it depends on the customization required by the business side.
On a scale from one to ten, where one is difficult and ten is easy, I rate Oracle Cloud a seven or eight out of ten for the ease of its initial setup.
What about the implementation team?
Oracle Cloud's deployment took weeks. We used a third party's help to implement the solution.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud is an expensive solution. On a scale from one to ten, where one is cheap, and ten is expensive, I rate Oracle Cloud's pricing a nine out of ten.
What other advice do I have?
Overall, I rate Oracle Cloud an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President of Sales and Operations at Aquila Clouds
Suitable for OCI environment but needs to improve pricing
Pros and Cons
- "Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments."
- "Pricing could be improved considering competition and market conditions."
What is our primary use case?
We help OCI teams with many things, such as improving the hygiene of the environment. We bring out ideal instances, test storage, and anything that is wrong in the environment. We also perform tag management and policy checks and create recommendations for service providers and enterprise customers around what is wrong or what can be corrected within the historical cloud environment.
We wouldn’t give monthly tracking to the budget for testing up to three months in Oracle Cloud Environment. We can also schedule environments to be shut down during off-peak hours, such as at night or in the afternoon. Our tools can then start the environment as needed, which can help customers save money.
What is most valuable?
Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments.
What needs improvement?
Pricing could be improved considering competition and market conditions.
For how long have I used the solution?
I have been using the Oracle Cloud Platform for almost five years, since 2018. We work with the Oracle partners who are our customers too.
What do I think about the stability of the solution?
There is no issue with the stability.
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
There is no support issue.
How would you rate customer service and support?
Positive
How was the initial setup?
We haven’t had any problems with the setup of Oracle.
The deployment will take less than seven to ten days since it can give good reports.
For deployment, we first need to understand the customer requirements and build the architecture around the deployment. We have the customer sign off on it and then go into the software deployment side. This is the proper life cycle of how to do it in the enterprise space. There are a lot of thoughts around the initial way or how we need to structure and architect the environment. For enterprises, it is a complex process. It will take one to two months to have all the sign-offs before we can go into implementation. It is followed across all the installations.
I rate the initial setup of the solution a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive according to services and competition. Also, it is not prevalent in the market. I rate the solution’s pricing a seven on a scale of ten, where ten is expensive, and one is cheap.
What other advice do I have?
We work in a hybrid environment, from on-prem VMware to public cloud sites like Oracle, AWS, GCP, and Azure.
Anybody using Oracle databases should move to OCI. OCI is the better platform to ship to for people currently using on-premises.
Overall, I rate the solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Chef De Projet BPM and Information Technology at DHL
A user-friendly tool that needs to improve its dynamic reporting capabilities
Pros and Cons
- "It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better."
- "The product's technical support is an area with shortcomings that need improvement."
What is our primary use case?
Oracle Cloud Infrastructure is useful for my company's KPI functionality in our transport business.
What is most valuable?
The most valuable features of the solution are its capabilities allowing us in our company to do certain calculations while offering dashboards. Our company also uses the product for data extraction because we don't want direct data extraction from Oracle TMS. We use the product for data extractions and delegations.
What needs improvement?
The product needs to increase its possibilities to have a dynamic dashboard and the capacity to improve to create some reports. The solution's structure for me is very quite old, making it hard for me to create a dynamic dashboard.
In general, the dynamic dashboard and reporting capacity are areas in the product that need improvement.
The product's technical support is an area with shortcomings that need improvement. I need to spend a lot of time on the product's documentation to find the product's usability and capacity. Though I don't contact the support team directly, I end up spending a lot of time on the support provided in the product's manual to find the use cases for which the solution is suitable.
For how long have I used the solution?
I have been using Oracle Cloud Infrastructure (OCI) for five years. My company is a customer of the solution.
What do I think about the stability of the solution?
It is a stable solution. The issue is more on the ETL side and the capacity of the origin sources to give the data, but the system remains quite strong.
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution's scalability needs to be fixed since it can get a little confusing when used in different parts of your business.
I rate the product's scalability a seven out of ten.
How are customer service and support?
I rate the technical support a six or seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In the past, I used Qlik or Tableau only once to quickly create some reports. I felt the aforementioned products were dynamic and allowed me to create reports more easily, making me feel that the tool was very user-friendly. The number or level of data used in Qlik or Tableau compared to Oracle, there is a huge difference, making it difficult to compare.
How was the initial setup?
The solution is deployed on the cloud.
Though I am a part of the product's deployment process, I am only involved in the task of providing profiles to its users.
The deployment process takes a long time, like six months, since I need to create all the links and indulge myself in a few other activities.
What other advice do I have?
I would suggest those planning to use the solution be careful with the data integration at all stages.
It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AVP at a manufacturing company with 10,001+ employees
An enterprise database solution with good performance, stability, and fault alerts.
Pros and Cons
- "I like the solution’s stability, performance, and fault alerts."
- "The solution is expensive. So we try to use MySQL on AWS to push the data. The tool’s support could be improved."
What is our primary use case?
We use the solution for a loan management solution which requires a database of around 2 TB. The loan management solution helps to disperse loans.
What is most valuable?
I like the solution’s stability, performance, and fault alerts.
What needs improvement?
The solution is expensive. So we try to use MySQL on AWS to push the data. The tool’s support could be improved.
For how long have I used the solution?
I have been using Oracle products for more than 15 years.
What do I think about the stability of the solution?
I would rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate its scalability an eight out of ten.
How are customer service and support?
The tool’s support depends on the resource you get from their team for a particular ticket. Sometimes it may take more time and otherwise not.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the tool’s initial setup an eight out of ten. The solution is an enterprise-grade database and requires an expert to deploy it. Post the UAT testing, the solution’s setup took a day to complete. The product required around five people for the deployment.
What about the implementation team?
We used a third-party vendor for the tool’s implementation.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool’s pricing a ten out of ten since it is expensive.
What other advice do I have?
OCI is a good choice as an enterprise solution. The PL/SQL and stability features are good. You need to definitely go for this solution if money is not an issue. Otherwise, stick with MySQL. We run the solution round the clock and require around three people to maintain it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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