We use Oracle Cloud to host the OIC (Oracle Integration Cloud Service) and APEX.
Application Development Manager at Accenture
Cost-effective and can be used to host OIC and APEX
Pros and Cons
- "We use Oracle Cloud to host the OIC (Oracle Integration Cloud Service) and APEX."
- "Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer."
What is most valuable?
What needs improvement?
Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.
For how long have I used the solution?
I have been using Oracle Cloud for four to five years.
What do I think about the stability of the solution?
Oracle Cloud is a pretty stable solution.
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What do I think about the scalability of the solution?
Oracle Cloud is a scalable product that allows us to upgrade the instance with a few clicks or configuration changes. Around 1,000 customers use Oracle Cloud in our organization, especially on the OIC and APEX.
How are customer service and support?
Earlier, when we created an SR (Service Request), it used to be personally addressed by a person till closure. Nowadays, users are routed to Oracle Cloud Connect, a MetaLink where you find your documents. We are not seeing much personal attention from Oracle on addressing issues. People come up with different experiences and knowledge levels. There is no human guidance, and users are routed to Oracle Cloud Connect.
It is good for some people who know everything and can understand everything. However, our problem may not be exactly the same as the one given in Oracle Cloud Connect. Being routed to Oracle Cloud Connect is not a good experience with the customer.
Earlier, an SR used to be personally handled by a person who used to explain and give all the information. We used to go through the information, understand it, have our questions addressed, and then close it. That's how it used to happen. Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.
How was the initial setup?
Installing or enabling the APEX is very easy and can be done with a few clicks on the Oracle Cloud.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud is cheaper than other products.
What other advice do I have?
Our company decided to go with Oracle Cloud rather than something else because of its cost benefits. I would recommend Oracle Cloud to other users. Oracle Cloud is a flexible solution that can be accessed from the end of the world. The product became cheap after becoming a SaaS model. It is easy for somebody new to learn to use Oracle Cloud.
I rate Oracle Cloud an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner

Head of RPA at RobosizeME
Has good features that help secure infrastructure from threats, but it is not intuitive for new users
Pros and Cons
- "The most valuable features of the solution are APEX, Threat Detector, and Cloud Guard."
- "The AI capabilities and the power automate platform that Azure is offering seem to be way ahead of what Oracle is offering."
What is our primary use case?
I'm not a cloud engineer. I'm the head of the automation department. Given we are a small startup, everybody is a jack of all trades, and I need to know my way around the cloud a little bit as well. We work with computer instances, and we have some databases there.
We have some security groups and IP whitelisting so that we can run our automation for certain clients and do some VPNs. We don't have any product or application built on the solution. It just supports the process automation that we run.
What is most valuable?
The most valuable features of the solution are APEX, Threat Detector, and Cloud Guard. These features help secure our infrastructure from threats.
What needs improvement?
The AI capabilities and the power automate platform that Azure is offering seem to be way ahead of what Oracle is offering.
For how long have I used the solution?
I have been using Oracle Cloud Platform for two years.
What do I think about the scalability of the solution?
If we need to copy and paste workflows around and around, then the solution's scalability and maintainability are not very good. If we need to adjust something, we can't do it in just one place. We need to adjust it in all the workflows built for that use case.
I rate the solution a four out of ten for scalability.
How are customer service and support?
We tried to contact Oracle technical support, but their response time was not very good, and I'm not sure if we ever resolved anything. We had an issue with the subscription, and the technical support team's response wasn't very prompt.
What's my experience with pricing, setup cost, and licensing?
I compared Oracle Cloud Platform with other competitor providers like Azure, and I don't think Oracle is too expensive. Oracle is doing its best to stay below the market price. For example, the price for the compute instances, among other things, is better than its competition. Compared with what we paid when we were on the startup program, the solution's pricing is really high for a small startup company like us.
What other advice do I have?
I played around with the Oracle Integration Cloud Platform and didn't really find my way to it. Other developers' experience with it was also clumsy. I haven't found a way to make dynamic connectors where we could have different payloads. We needed to create copies of already existing workflows if we wanted to use them for another client or use case. There was no way to have some sort of dynamic input parameter that would help us.
I would probably recommend Azure to other users because it's more intuitive. I think Oracle Cloud Platform is a better option for somebody who's been working with Oracle in the past. There are things in Oracle Cloud Platform that are better than in Azure. For example, the speed of deployment seems to work better in the Oracle Cloud Platform.
In Azure, our experience is that everything takes a while before the changes take place. Simple things like IP whitelisting and adding permissions take a while in Azure, whereas it's more instant in Oracle. For a new user, Oracle Cloud Platform is not as intuitive as Azure.
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Oracle Cloud Infrastructure (OCI)
May 2025

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Sales Director at Convelox
Along with automation and testing features, the tool also focuses on following the global standards set for finance
Pros and Cons
- "The stability of the solution is very good...The technical support is good."
- "The solution's scalability is an area with shortcomings...Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution."
What is our primary use case?
The main use case includes the use of Oracle Financing along with the automation that Oracle provides, which is embedded in the solution itself and helps the banking and insurance to move to Oracle Fusion.
What is most valuable?
There are a number of features. The main feature is automation and other features like automated testing. Additionally, every three months, Oracle makes it a point to upgrade their systems, so they are not worried about being on the old systems, which is a benefit for the customers who are dealing with us.
What needs improvement?
The area where Oracle needs to improve is the mid-level customers for whom they can come up with some solutions other than Oracle NetSuite. Oracle NetSuite is meant for mid-level markets, but customers are willing to move to Oracle Fusion instead of opting for Oracle NetSuite. Oracle needs to properly convey that message to the customers and the market so that mid-level customers can use Oracle Fusion. Right now, Oracle Fusion software is meant for enterprise-sized customers, and as per the mindset of the current market, mid-level customers don't plan to buy Oracle Fusion Cloud ERP. Oracle NetSuite is an option for very small-scale businesses. I spend a lot of time explaining to mid-level customers that they can buy Oracle Fusion.
The solution's scalability is an area with shortcomings, because of which it needs a lot of improvement. Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution.
For how long have I used the solution?
I have been using Oracle Cloud Platform for almost three years. We are a company dealing with one of the partners of Oracle. We provide Oracle to the end customers in the market.
What do I think about the stability of the solution?
The stability of the solution is very good. I would rate the stability of Oracle Cloud Platform a ten out of ten.
What do I think about the scalability of the solution?
My company has a big set of clients, including enterprises and public sector customers.
I would rate the scalability of the solution a five out of ten.
How are customer service and support?
The technical support is good. I would rate the technical support for the solution an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup somewhere around seven. The solution is deployed on the public cloud in our organization.
The time taken for deployment depends on the customer's complexity. Approximately it may take around three to four months.
As for the steps for deployment, every customer's requirement has to be considered, and the implementation should be started at the preferred time when the customer wants it. The customer's cooperation is more important to make sure that the implementation is done properly. It is not Oracle but the customer and the implementation part that plays a key role in the deployment phase.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I would rate the pricing as ten out of ten, where one is cheap and ten is expensive.
There are no additional costs involved in Oracle Cloud Platform other than the licensing fees.
What other advice do I have?
My only advice to those planning to use it is that they need to move from a customized way of working with their ERP to standardization because Oracle Fusion is all about standardizing the global standard of Oracle Financial Services. Oracle Fusion has adopted whatever globally is being followed. Many customers want the leverage of using their finance system the way they want it, but Oracle Fusion concentrates more on standardization and following the global standards for finance. Any customer willing to go for Oracle Fusion needs to understand that there will be certain standardization, and if you customize it, the work or benefit of Oracle Fusion gets lost. We need to move to standardization rather than making the software more customizable as per the business.
Overall, I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Analyst at Muilo, SA
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
- "It is a stable solution since it offers a very powerful performance to its users."
- "Database instances and computer storage are areas with shortcomings in the product that need improvement."
What is our primary use case?
My company uses Oracle Cloud for our infrastructure as a service cloud.
What needs improvement?
Database instances and computer storage are areas with shortcomings in the product that need improvement.
The product's technical support team must improve their speed of response.
Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.
For how long have I used the solution?
I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution since it offers a very powerful performance to its users.
What do I think about the scalability of the solution?
My company has more than 100 users of the product, with around 12 administrators.
How are customer service and support?
I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.
AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.
How was the initial setup?
The initial setup of Oracle Cloud was very simple.
Our company has senior engineers who oversee the product's setup phase.
What's my experience with pricing, setup cost, and licensing?
The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.
What other advice do I have?
I am not satisfied with Oracle Cloud as a product.
Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.
I rate the overall product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at Missan Alnjoom IInformation Technology
A solution that hosts application databases and provide excellent support
Pros and Cons
- "It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI."
- "There's a need for further customization to unlock the platform's full potential."
What is our primary use case?
Oracle Cloud Infrastructure is suitable for hosting application databases.
How has it helped my organization?
You can deploy a VM on Oracle Cloud Infrastructure. If you require high availability for your applications, you can run them within the VM, which will function effectively. It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.
We initially started the company focusing on infrastructure, intending to use Oracle Cloud Infrastructure. Our entire infrastructure is built on OCI.
What is most valuable?
OCI is a cloud computing service, not an appliance. It offers various services, including database management, storage, networking, and more, which are crucial for any organization's IT infrastructure. Oracle Database is widely used and robust database management system. OCI offers various services beyond database management. Other available databases and cloud platforms may suit different organizational needs.
Storage is indeed a critical aspect of Oracle Cloud Infrastructure. The technology and security measures implemented within OCI's storage services are highly advanced and provide extensive scalability, reliability, and data protection capabilities. The management tools offered for OCI's storage services are unparalleled and offer robust features for efficient storage administration.
What needs improvement?
Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.
While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.
For how long have I used the solution?
I have been using Oracle Cloud Infrastructure for 15 years.
What do I think about the stability of the solution?
The stability of Oracle Cloud Infrastructure is noteworthy. The key difference lies in its private cloud appliance and manager for scaling compared to other solutions.
How are customer service and support?
The support team is exceptional.
How was the initial setup?
The deployment is easy and doesn't take long.
What's my experience with pricing, setup cost, and licensing?
OCI offers competitive pricing options, making it attractive for various use cases. However, for our infrastructure needs, we opted for a hybrid approach. We preferred to maintain certain components on-premises while integrating others with OCI. This flexibility allows us to leverage the benefits of both environments effectively. Pricing options vary depending on licensing arrangements and the specific services used. For instance, if you already possess database licenses, you can use them on OCI. Additionally, you pay for the resources or services consumed, which may include machine instances or other relevant services.
What other advice do I have?
As an expert in business intelligence, I understand the importance of tailoring reports to meet the unique needs of each business. While standard reports may serve as a foundation, the reality is that every business operates differently, with CEOs and financial departments often prefer customized analytics aligned with their specific vision and objectives. Oracle provides a range of tools to facilitate this customization, including ReadyMail. However, there are instances where ReadyMail may not fully meet the requirements. In such cases, exploring additional Oracle technologies to ensure businesses have access to the analytics and KPIs necessary to drive informed decision-making is essential.
Oracle Cloud Infrastructure is a versatile platform, but it may not perfectly cater to every unique business requirement globally. That's why coding and preparation are essential. Additionally, call setups, analytics configurations, and data warehousing are necessary. While some existing reports are available, they may not cover all aspects, particularly for Fusion Applications or ERP Business Suite applications. Therefore, users often need to create their own reports. Previously, Discover BI was used for reporting, but now, Oracle Enterprise BI offers comprehensive solutions. One advantage is the ability to tailor intelligence, whether building warehouses within the Oracle database or implementing intelligent features like KPI tracking.
Oracle Cloud Infrastructure is at the forefront of AI integration. Oracle has made significant strides in leveraging AI across its applications and machine engineering. By incorporating AI into various aspects, Oracle ensures it remains ahead on the cutting edge of technology, offering the best of AI capabilities. This demonstrates Oracle's commitment to delivering innovative products.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Vice President, Information Technology at MSSL
The solution has good scalability, but its customer support could be improved
Pros and Cons
- "Oracle Cloud Platform has good scalability."
- "The solution’s support could be improved."
What is our primary use case?
We host one of our applications on Oracle Cloud Platform.
How has it helped my organization?
We wanted to host one of the applications for our global uses, so we posted it on the OCI platform. Since disaster recovery, we are looking for a solution where we can start small and can scale up whenever we need it.
What is most valuable?
Oracle Cloud Platform has good scalability.
What needs improvement?
The solution’s support could be improved. In the past, the solution's customer support team took a long time to solve a few of my technical issues.
For how long have I used the solution?
I have been using Oracle Cloud Platform for one and a half years.
What do I think about the stability of the solution?
I rate Oracle Cloud Platform a seven out of ten for stability.
What do I think about the scalability of the solution?
Around 100 users are using the solution in our organization, and we plan to increase the usage.
I rate Oracle Cloud Platform an eight out of ten for scalability.
How are customer service and support?
I rate Oracle Cloud Platform’s technical support five and a half out of ten.
How was the initial setup?
I rate Oracle Cloud Platform a seven out of ten for the ease of its initial setup.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud Platform's pricing is comparable to other solutions, but it is definitely not cheap. I rate the solution's pricing a five out of ten.
What other advice do I have?
The solution is deployed on-cloud in our organization. I would recommend Oracle Cloud Platform to users who have Oracle use cases.
Overall, I rate Oracle Cloud Platform a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at PricewaterhouseCoopers
A scalable and reasonably priced solution that enables users to create their own reports
Pros and Cons
- "The product enables users to create their own reports."
- "The product features related to the manufacturing domain must be improved."
What is our primary use case?
We use the solution in insurance and financial institutions like banks.
What is most valuable?
The solution is better than its previous on-premise version. The on-premise version was not flexible enough for end-user reporting requirements. The product enables users to create their own reports. It is really helpful.
What needs improvement?
The product is not stable enough for our SCM client’s requirements. The clients' requirements are not feasible for the out-of-the-box solution. The product features related to the manufacturing domain must be improved.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
The tool is not stable. We ended up doing additional tasks to fulfill the client’s requirements. It is not that flexible.
What do I think about the scalability of the solution?
The solution is scalable. Our customers are mainly enterprise-level businesses.
How are customer service and support?
The technical support is very good. It has improved over the last few years. Now, we get better responses from the engineers.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation is very easy. The time taken for deployment depends on the volume of the configuration. Generally, it can be done within one or two days. We have one SME and another person to support the SME in configuring the product. It is very easy to maintain the tool.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is reasonable compared to other tools in the market. We pay a yearly subscription. Our clients mainly pay the initial license cost and the yearly subscription fee.
What other advice do I have?
If someone wants to implement the product for a new client, they must understand the features and functionalities available out of the box. I would rate the tool a ten out of ten for the finance modules, but I would rate it a seven for manufacturing. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Data architect at Banking Sector
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
- "The initial setup of Oracle Cloud is simple...It is a scalable solution."
- "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."
What is our primary use case?
One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.
What is most valuable?
The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.
If you want more CPUs, you can increase the overall number in your environment.
What needs improvement?
I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.
Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.
For how long have I used the solution?
I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.
What do I think about the scalability of the solution?
It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.
There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.
How are customer service and support?
Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.
How was the initial setup?
The initial setup of Oracle Cloud is simple.
During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.
What other advice do I have?
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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