it_user1340349 - PeerSpot reviewer
Enterprise Architect at a computer software company with 5,001-10,000 employees
Real User
Secure document storage that is stable, has good support, and good search capabilities
Pros and Cons
  • "The most valuable features of this solution are the security, storage, and document search capability."
  • "An area that needs to improve is how to reduce storage space on the AWS site."

What is our primary use case?

Most of the solutions that we get are to be built on top of the platform. The platform can't be leveraged as it is. Most of the applications are customized applications that follow a particular life cycle workflow.

We build custom solutions on top of SharePoint, Documentum, and Adobe. We build applications for a lot of government organizations.

The content gets captured by a customized portal, which is written in Java, then the documents get generated via the Adobe and then get published and stored onto Documentum.

What is most valuable?

The most valuable features of this solution are the security, storage, and document search capability.

What needs improvement?

An area that needs to improve is how to reduce storage space on the AWS site. Also, scaling up is difficult and we need to look at how to scale a system. If the documents increase the application size, then we need to know how we take care of reducing the size as well as scaling up the application. 

In the next release, I would like to see more cooperating workflows, better integration with other systems, and RESTful services.

For how long have I used the solution?

I have been using Documentum for eight years.

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April 2024
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What do I think about the stability of the solution?

This solution is stable and it is one of the best products that we have.

What do I think about the scalability of the solution?

This solution is scalable, but for large scale implementations, we would always prefer Documentum, rather than SharePoint.

Currently, we have over 25,000 simultaneous users and the total users are more than 40,000.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup was a bit difficult. After we read the documentation, the setup and configuration documents, and with the help of the videos, it was easier.

Initially, it took a lot of time to understand the architecture and planning the capacity.

It took a few days in total to deploy.

What other advice do I have?

I would always recommend this solution and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Change Manager at a tech services company with 51-200 employees
Consultant
Nice for document management but it's not too flexible

Valuable Features

Lifecycle management

Improvements to My Organization

We use it as a repository of our records.

Room for Improvement

The interface is not user-friendly, new meta data classes are not easy to create.

Use of Solution

6 months

Stability Issues

Not too stable.

Customer Service and Technical Support

Customer Service: AverageTechnical Support: Average

Initial Setup

Complex. We needed external help to set it up.

Implementation Team

Through a vendor team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText Documentum Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free OpenText Documentum Report and get advice and tips from experienced pros sharing their opinions.