Try our new research platform with insights from 80,000+ expert users
Michael Tsang - PeerSpot reviewer
Technical Consultant Manager at a computer software company with 1,001-5,000 employees
Real User
Feb 17, 2022
Reasonably priced with helpful technical support but needs a more stable operating system
Pros and Cons
  • "The pricing is pretty good."
  • "The initial setup can be a bit difficult."

What is most valuable?

They have OEM partnerships.  

They've got their own developed OS, which is an advantage, if you can save on some licensing, of course. 

The solution is a bit cheaper. The pricing is pretty good.

The stability is very good.

The solution can scale well.

Technical support is helpful.

What needs improvement?

The initial setup can be a bit difficult. 

Troubleshooting is a problem. 

There are a lot of updates even though the solution itself is fairly long-lasting.

There are no licensed technicians; you have to reach out to Nutanix directly.

They need a more stable operating system.

What do I think about the stability of the solution?

The stability is pretty good. It is quite long-lasting, however, they've got a lot of releases and upgrades. You need to perform a lot of upgrades during the support peak, which is something new users should keep in mind.

What do I think about the scalability of the solution?

Scalability is okay. It is really similar to SimpliVity in that it's easy to increase the capacity and all resources.

Buyer's Guide
Nutanix Cloud Infrastructure (NCI)
December 2025
Learn what your peers think about Nutanix Cloud Infrastructure (NCI). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.

How are customer service and support?

We've dealt with technical support in the past. They seem helpful. That said, they have got some of the bugs that you need to fix sometimes. In terms of just using it and for normal usage, it's fine after you set it up. 

Which solution did I use previously and why did I switch?

I've also worked with SimpliVity.

How was the initial setup?

The initial setup can be difficult. It's not exactly straightforward. If you get anything wrong, you need to completely start over and begin again. It's not easy to troubleshoot problems either. 

I'd rate the overall setup process at a two out of five due to the level of difficulty involved. 

What's my experience with pricing, setup cost, and licensing?

For the most part, the pricing is fairly reasonable. It's not overly expensive. 

What other advice do I have?

My advice to other users is that you need to think about what you are going to use and why. If you are just using the normal virtual machines, you could consider other brands. However, if you want to use some special instances with the duplication or whatever, Nutanix is a good option.

I would rate the solution at a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1257987 - PeerSpot reviewer
Senior Infrastructure Engineer at a computer software company with 201-500 employees
Real User
Feb 9, 2022
Fast, easy to use, and offers good technical support
Pros and Cons
  • "It's much easier and faster even when you want to create a server from a template or clone."
  • "The licenses for Nutanix are very complicated."

What is our primary use case?

I use it to host all the servers and the storage. It's a replacement for the Vblock.

How has it helped my organization?

The customer is happier now with the services. It's much faster for storage with the server connection.

What is most valuable?

The solution is much faster. The performance is very good - much better than VMware. It's much easier and faster even when you want to create a server from a template or clone. 

What needs improvement?

The licensing gave us trouble. The licenses for Nutanix are very complicated. Everything had a separate license, and we are having some trouble with that. Some of the licenses are expiring, and when we purchased the solution, we didn't know everything would be all over the place. It's not like there's one server license. Every node has a license, and a person has a license of their own too. They should just group everything together instead of forcing users to worry about separate licenses and various renewal dates. We actually have had some meetings about this and have tickets open about the licensing. 

I don't have a full picture of all the features just yet.

For how long have I used the solution?

I've used the solution for seven or eight months. it hasn't been a long period of time. 

What do I think about the stability of the solution?

The performance, the stability, are good. My only concern is about the licensing process and the difficulties involved with licensing. It's much too complicated. That said, overall, we have not worried about bugs, glitches, or freezing.

What do I think about the scalability of the solution?

The scalability is good.

We have roughly 2,000 users on the solution. We use it quite extensively.     

How are customer service and support?

Support is great. We contacted them to help us with the initial implementation.

They are, in general, very helpful and supportive.

Which solution did I use previously and why did I switch?

It was migrated from Vblock.

How was the initial setup?

The initial setup was straightforward. It's not overly complex.

The migration from Vblock to Nutanix took two days. I remember that didn't take a long time in regards to setting up the hardware or changing the configuration from Vblock to Nutanix. The migration is easy. There is a tool from Nutanix to migrate the servers from Vblock to Nutanix which simplified everything.

We have three people that handled the deployment and maintenance tasks. 

What about the implementation team?

We couldn't do it by ourselves. The implementation was with the help of Nutanix support. They did the job for us.

What was our ROI?

We have not noted an ROI.

What other advice do I have?

We are a customer and an end-user.

We are using the latest version of the solution.

It's not a very common solution in Saudi Arabia. Not all companies use it. My advice is to, even for the large organizations, is it's better for them to move to Nutanix solution, even though they may not recognize it as a brand in this region.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Nutanix Cloud Infrastructure (NCI)
December 2025
Learn what your peers think about Nutanix Cloud Infrastructure (NCI). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
reviewer1119762 - PeerSpot reviewer
Information Technology Security Specialist at a energy/utilities company with 10,001+ employees
Real User
Feb 2, 2022
Stable operating system with a straightforward setup
Pros and Cons
  • "This operating system offers stability. Setup is straightforward."
  • "The scalability of Nutanix Acropolis AOS needs improvement."

What is our primary use case?

We use Nutanix Acropolis AOS for delivering applications, e.g. our billing system.

What needs improvement?

The challenge we are facing with Nutanix Acropolis AOS is its scalability.

For how long have I used the solution?

We've been using Nutanix Acropolis AOS for more than a year.

What do I think about the stability of the solution?

I find this solution stable.

What do I think about the scalability of the solution?

The scalability of Nutanix Acropolis AOS could be better.

How was the initial setup?

The initial setup for this solution was straightforward.

What about the implementation team?

We implemented Nutanix Acropolis AOS with the help of a consultant or integrator.

Which other solutions did I evaluate?

We evaluated HPE Hyper Converged and VMware.

What other advice do I have?

I'm satisfied with Nutanix Acropolis AOS.

The implementation of this solution, particularly migrating our all workers to it, took one week.

We have 50,000 users of this solution in our company. We don't have plans of increasing usage for it.

We have 25 engineers who are responsible for the deployment and maintenance of Nutanix Acropolis AOS.

I have never contacted their technical support team.

We are satisfied with this solution.

I'm recommending Nutanix Acropolis AOS to people who want to pay for and use it because from my experience, everything's okay with this solution.

We might be paying for the license fee monthly, but I'm not sure.

I'm rating Nutanix Acropolis AOS an eight over ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a pharma/biotech company with 201-500 employees
Real User
Jan 30, 2022
Extremely user-friendly, a complete package
Pros and Cons
  • "This is a complete, very user-friendly product."
  • "Notifications could be improved as they're not currently very useful."

What is our primary use case?

I'm an IT manager

What is most valuable?

The product provides a complete and wonderful package. The best feature is the level of user-friendliness the solution offers, it's a class apart.

What needs improvement?

I'd like to see an improvement in the notifications because it's not very useful as it is now and it's quite difficult to find out what the problem is when something goes wrong.

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the scalability of the solution?

This solution is highly scalable. 

How are customer service and support?

The customer support is very good. 

How was the initial setup?

The initial setup was straightforward. We have over 100 users and their roles are in sales, operations, supply chain and production.

What was our ROI?

We haven't yet had a return on our investment, we're expecting that sometime this year.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis. 

What other advice do I have?

I would definitely advise all my peers and anyone working in the same field to at least have a look at this product. 

I rate the solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ryan Uy - PeerSpot reviewer
Solutions Architect at a tech services company with 11-50 employees
Reseller
Top 20
Jan 11, 2022
Our clients are happy with its built-in replication features
Pros and Cons
  • "In addition to the hyper-converged infrastructure, most of our clients are pleased with Acropolis' built-in replication in terms of the DR setup. Our clients also like Prism Central's advanced management and analytics, and many find Nutanix Flow and playbooks incredibly useful."
  • "Nutanix could streamline Acropolis' advanced management to keep pace with its competitors. For example, in VMware vSphere ESXi Hypervisor, you can directly put a host into maintenance mode via the GUI. However, it takes several steps to do this with Nutanix Acropolis, and you need to use the command-line interface for most of the steps."

What is our primary use case?

We deployed Nutanix Acropolis for a school system in a recent use case. One of our clients uses Nutanix for three campus sites. They've implemented multi-site replication, so there is protection on the data center end. Another client is a hospital that uses Nutanix HCI for its medical systems, like PACS imaging servers. We also have clients in financial services and banking.

What is most valuable?

In addition to the hyper-converged infrastructure, most of our clients are pleased with Acropolis' built-in replication in terms of the DR setup. Our clients also like Prism Central's advanced management and analytics, and many find Nutanix Flow and playbooks incredibly useful.

What needs improvement?

Nutanix could streamline Acropolis' advanced management to keep pace with its competitors. For example, in VMware vSphere ESXi Hypervisor, you can directly put a host into maintenance mode via the GUI. However, it takes several steps to do this with Nutanix Acropolis, and you need to use the command-line interface for most of the steps.

We also faced another challenge in version 5.15. It wasn't easy to upgrade the firmware. You need to set permissions in your cluster to download it from the Nutanix repository and do it offline. After that, you need to create a dark-site web server and put all the repositories or installers to update there. However, I think they enabled upload mode in the new release, so you can download the firmware directly from the website and manually upload it. I haven't tried it yet, but that should be available in the latest version, according to the press release. 

I also think Nutanix Flow has some room for improvement. It currently only protects east-west traffic — like a mini firewall. You should be able to set a security policy that will let you disallow some ports and subnets. That's the only feature that Nutanix Flow lacks right now. Competing products like VMware NSX and Sangfor are more robust in security at the networking level. I think that's the crucial part, given the security concerns we face. It's not only on Layer 2 but down to Layer 3 and the routing aspects of networking.

For how long have I used the solution?

We're a Nutanix partner in the Philippines, and we've been working with Acropolis for around five years. We started in 2017.

What do I think about the stability of the solution?

In terms of stability and performance, Acropolis is excellent. We've never gotten any negative feedback from our users. 

What do I think about the scalability of the solution?

We've deployed Acropolis for clients of all sizes, but most are small or medium-sized businesses. Some are on the enterprise level. We have some major banks or financial service clients who also acquire Nutanix. 

How are customer service and support?

We offer different levels of support to our clients. When they experience a problem, they go directly to us. If we can answer the question, it's all good. However, we sometimes face a hardware or software issue, so we need to open a case with Nutanix or the hardware vendor.

Nutanix support is excellent. Their support engineers are well trained. But the resolution speed often comes down to the communication between Nutanix and their OEM partner. For example, if Nutanix support finds a problem with the hardware, they need to report it to the OEM vendor, so that can take time. But in terms of experience and skills, the Nutanix support specialists are outstanding.

How was the initial setup?

Deploying Acropolis is straightforward. I can implement it by myself in one day. 
After installation, we do some preventative maintenance, like checking the hardware and upgrading the firmware and software for the hypervisor as well as the OEM hardware, whether it's Dell, Supermicro, or Lenovo.

What's my experience with pricing, setup cost, and licensing?

Acropolis is priced similarly to competing solutions. In my experience, as long as we have properly sized workloads on the Nutanix cluster, Nutanix's price can even be lower than other HCI brands. Some of the features are licensed separately from Nutanix Acropolis AOS. For example, Flow has a separate license. Nutanix Files and Objects are licensed per terabyte.

If you are thinking about implementing Acropolis, my advice would be to properly size your workload and forecast performance utilization so your sizing will be accurate and you can predict the cost.

What other advice do I have?

I rate Nutanix Acropolis AOS nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1126143 - PeerSpot reviewer
IT Infrastructure Manager at a retailer with 11-50 employees
Real User
Jan 10, 2022
Very stable and has good technical support
Pros and Cons
  • "Some of the most valuable features of Nutanix Acropolis are that it's free from Nutanix and it's very stable."
  • "The one note of improvement I have for Nutanix is that the installation should be easier."

What is our primary use case?

I primarily use Nutanix Acropolis for anything that I can't engineer in the environment, such as redundancy between the database servers and the clustering. 

This solution is deployed on-premises. 

What is most valuable?

Some of the most valuable features of Nutanix Acropolis are that it's free from Nutanix and it's very stable. 

What needs improvement?

The one note of improvement I have for Nutanix is that the installation should be easier. 

For how long have I used the solution?

I have been using this solution for five or six years. 

What do I think about the stability of the solution?

This solution is very stable. 

What do I think about the scalability of the solution?

This solution is scalable. 

In our organization, there are around 1,400 users of this solution. 

How are customer service and support?

Nutanix technical support is good. Whenever I contact Nutanix, they reply to me and solve my issue. I think that Nutanix support is better than the support of other companies—with a previous VMware solution, we were using it for three or four years, but when a problem came up, it took their support three months to resolve the issue. After that, we switched to Nutanix. 

Which solution did I use previously and why did I switch?

Nutanix is the third virtualization solution that I have used. We previously used a VMware solution. In comparison, Nutanix support is much better, but the installation process for VMware was easier. 

How was the initial setup?

The installation for Nutanix was not easy. We needed to do many interactive things in order to install it, and there were many controllers. You will need a technical engineer to help with installation. Installation takes about two days, maybe three days, maximum. 

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

We just have a support license for Nutanix. 

What other advice do I have?

I rate Nutanix Acropolis a ten out of ten, and I would recommend Nutanix products to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer973038 - PeerSpot reviewer
Head Of Hardware Department at a university with 201-500 employees
Real User
Jan 4, 2022
Simple installation, highly scalable, and central management easy to use
Pros and Cons
  • "The best feature of Nutanix Acropolis AOS is the central management of all of our resources. Additionally, it is easy to use"

    What is our primary use case?

    I use Nutanix Acropolis AOS to host all of our electronic services in the university, such as e-services, e-learning system, registration system, library system, finance system, HR system, and clinics.

    How has it helped my organization?

    Nutanix Acropolis AOS has helped our organization run a lot better by allowing us to manage everything from one single location.

    What is most valuable?

    The best feature of Nutanix Acropolis AOS is the central management of all of our resources. Additionally, it is easy to use

    What needs improvement?

    The solution has been more than enough at the moment to manage all of my services.

    For how long have I used the solution?

    I have used Nutanix Acropolis AOS within the past 12 months.

    What do I think about the stability of the solution?

    The solution is very stable at the moment.

    What do I think about the scalability of the solution?

    Nutanix Acropolis AOS is highly scalable. This is the most important factor that we went to this technology.

    Every cloud distributer went to hyper-converged because of the scalability.

    All of our users have migrated to the new cloud, which is the new hosted at the university. We have approximately 2,000 students, 300 administrators employees, and 150 faculty members. The total is approximately 2,500 users using this solution. The university is still expanding, it is a young institute and we plan to increase usage of the solution.

    How are customer service and support?

    We are still new at using this technology, and till the moment, we did not have any problems. I think you cannot tell if there are any issues with the product for a couple of years. When we start to upgrade our framework, upgrade the main OS, we will see if then we might have issues. At this point as an administrator, everything has been stable, we do not need any support.

    Which solution did I use previously and why did I switch?

    We were using Citrix for our servers previously. However, it is hard to compare to Citrix because it is a different technology.

    How was the initial setup?

    When comparing Nutanix Acropolis AOS installation to the traditional solution, you have to bring the servers, deploy the operating system, and then attach them to SAN storage. This newer solution was much easier than the old technique that we used, the installation is very straightforward.

    Once you start it up from out of the box you can start creating virtual machines and migrate your servers. It is very straightforward. The virtual concept is simple, you create the virtual machines and book the resources.

    What's my experience with pricing, setup cost, and licensing?

    The one disadvantage is relative, financially Nutanix Acropolis AOS is a little bit more expensive than the old solution.

    Nutanix owns the hosting, servers, and licenses. You purchase the whole product as a bundle,  and you can have support for it.

    Which other solutions did I evaluate?

    We did our homework and we did study the technology in Nutanix Acropolis AOS before choosing it.

    What other advice do I have?

    We have contacted more than one partner regarding the hyper-converged system. They sent us their solution from HP, for instance, they have their own hyper-converged system. They are using the DL Series DL380 and I went back to Gartner reports and other review sites, and then compared the specs to others. There is a hyper-converged solution from Dell but I think the leader in this technology right now is Nutanix. It is important to do a proof of concept.

    The Patriarchate that owns the university is also in charge of multiple educational institutions. What we are thinking is to migrate all our services, to have our own private cloud, instead of being hosted separately into multiple hosts in our university. That's why we are planning to increase our nodes and to move all of the nodes, and all of the e-services related to our institute, inside our campus.

    My advice to others is this solution is great and I highly recommend it. It's much better than the other technology or the deployed traditional solutions.

    I rate Nutanix Acropolis AOS a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Co Founder & Chief Operating Officer Executive at a tech services company with 11-50 employees
    Real User
    Dec 12, 2021
    Leader in its technology with no limit to the scalability
    Pros and Cons
    • "Most beneficial feature is simplicity, ease of use."
    • "Compatible with third party hardware, but it's still very limited."

    What is most valuable?

    One of the most beneficial features that a customer would get from this solution is simplicity and ease of use. Another major benefit is the simplified licensing, where you can buy based on your needs. The third benefit is definitely since it's a leader in its technology, people have the comfort of depending on that technology for their critical business models.

    What needs improvement?

    There are a few improvements needed to make the solution better. There are some limitations on the hard add side when you are planning to add more memory or CPU on a running machine already removing something. That's something that is still lax. 

    The second thing is compatibility. Nutanix is compatible with third-party hardware, but it's still very limited, and it's not very flexible on that side. Give people the ability to reuse whatever investment they have down the hardware. The other HCI providers are a bit flexible on that side, so that's a negative side of Nutanix right now.

    For how long have I used the solution?

    We have had a partnership with Nutanix for one year.

    What do I think about the scalability of the solution?

    There is no limit to the scalability of the solution. With Nutanix, when it comes to expanding or scaling up your requirements, be it horizontally scaling up, or even if you have more services, maybe vertical scale-up, it's very, very simple.

    How was the initial setup?

    The solution takes a few hours to deploy, and we finish it in a three node cluster, within four to five hours. That's maximum.

    What about the implementation team?

    We deploy the solution to the customer, and we provide support after deployment.

    What's my experience with pricing, setup cost, and licensing?

    In terms of the solution's licensing, it's quite comprehensive. You have a combination of picking and choosing what exactly you're looking at. Customers can reduce their costs and buy the licensing based on their needs, rather than just buying everything together.

    It's about quality as well as commercially. The solution is not cheap. Compared to its competitive market, it is at a higher stake.

    What other advice do I have?

    The solution is a high-end product. Depending on what you are using it for, it can be very simple. However, if you have a complex environment, you may need to subscribe to a consulting service.

    Nutanix gives you good comfort to not only create a private cloud but also gives you the ability to manage the public cloud instances from a single console. Simplicity is very, very important, and I think Nutanix gives you that comfort when you do the right sizing and implementation.

    It feels like plug and play like you're adding a mouse or a USB to a laptop. It's that simple.

    I would rate the solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Nutanix Cloud Infrastructure (NCI) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Nutanix Cloud Infrastructure (NCI) Report and get advice and tips from experienced pros sharing their opinions.