I would like to see more automated analytics built into the solution.

There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful.

OmniFlow used to design the same old forms. Now, we design intelligent forms so we can drag and drop the forms and control its form responsiveness. Previously, we didn't have any responsible kind of form design and now it has responsive forms. It will be supported to mobile for all the devices if it is a responsible form. So with the mobile support text and online route deviations, everything will be online.

From what I have seen so far, this system is too hardcoded and inflexible. They recommend customization, but it seems to be a very closed system that takes a long time and is very complicated to customize. It seems very rigid and controlled. This is not the type of system that I want to work with.

At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes. These things should not have to go to IT. Rather, they should be parameterized.

The second stage, beyond workflow, will be adding models such as for risk evaluation and corporate risk analytics. At this point, I'm not too sure how easy it's going to be to build these. We're trying to integrate with some of the data collection agencies and we are finding some challenges there. Given that we are finding challenges with simple integrations for data collection, I'm not sure if it will be possible to develop our online decision system for credit.

We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome.

The UI of the application should be more user-friendly.

The blueprint should be part of your in-house IT so you don't need to constantly read cost on the guys who will carry out maintenance fees. 

Look for new processes. Those are the things that Newgen can work on to improve.

1. Newgen OmniFlow should have a drag and drop design feature. 
2. Newgen OmniFlow should have a major IT troubleshooting software. The money for the platform you pay should support troubleshooters.

The development teams should be more agile and they need to have more team members. Social skills are lacking within teams.

They have an Accounts Payable process which is upcoming. I wouldn't say it is too good, but a good feature to have.

Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present.

Improvement is needed in supporting the partner ecosystem.