What is our primary use case?
I use it for my VM (Virtual Machine) backups. I logged into it, created myself an account, and then I created my backup jobs. Then I can run the jobs to do the backups when I want. I can schedule it to run when it is convenient — say at 10 o'clock at night — or I can say run it right now, or whatever. It is pretty intuitive in that sense. Pretty easy to set up and use.
What is most valuable?
What I like most about it is their solution runs either on Windows or Linux or even on something like Synology. Nakivo is versatile and able to work with other systems.
The lack of that capability is one of the big reasons that I do not like Veeam. Veeam is strictly a Windows solution. That is a big negative in my opinion. Plus Veeam is good — it is not that it is not good, it works great — but it is also expensive.
What needs improvement?
I do not know that I see a lot that needs to be improved with Nakivo. It seems maybe that the interface could be a little bit better, but it is what it is. You can always improve on the interface on anything.
For me, I just work with the product in a simple way. For instance, I have not even looked into whether you can hook it up with Active Directory which may be helpful if you are going to add different users and give them the capability to back up or do certain other tasks. You might be able to do that already now. I just have not had the need or opportunity to look into it. If it is not there it is the type of thing that might be added.
For how long have I used the solution?
I have been using Nakivo for a couple of years on-and-off.
What do I think about the stability of the solution?
The stability and performance can depend on how many VMs you have and the volume of what you are backing up. I think I set it up for one customer in their lab and they had 50 or 60 VMs running and set it up to kickoff at say at 10 o'clock at night and do the backup. Nakivo just does its thing on schedule. Here when I back it up, when I back up my Atlassian tools, I will back up three of those VMs at one time.
So it is pretty stable when it comes to carrying out what it is supposed to do. Again, it depends on how fast your network is, how many transporters you have, and where you are backing it up to. Although I do not do it myself, Nakivo has the capability to back up directly to Amazon S3 if you choose to do that. The flexibility for working in various environments is really valuable, and in my case it saves money.
What do I think about the scalability of the solution?
I think the scalability of the product is good. All you have to do is basically just install more transporters. If you only got one transporter installed and you are trying to back up 100 VMs at the same time, you are pushing everything through one little teeny pipe, but if you have more transporters, then it will actually use all of those and the backups and restores can happen faster.
How are customer service and technical support?
I have not really used technical support because I have not had any issues or problems with the product. It is very easy to set up and very straightforward to use. I can not vouch for that fact on Windows because I have never tried it on Windows. I choose not to do that. I run everything on Linux and I like that better.
Which solution did I use previously and why did I switch?
I have used other solutions and I wound up sticking with Nakivo because it is more versatile and it is able to work with systems other than Microsoft. You can get it running in many different ways. I am just running the previous build VM, but I also have a 12 terabytes Synology NAS unit here. I can actually install it directly on that and not even have to create a virtual machine. It runs great without any extra setup. So I am using Nakivo for versatility, mostly.
How was the initial setup?
The initial setup and installation are very straightforward. It depends on how many transporters you want to install. You can install more than one transporter. If you are doing lots of backups, multiple transporters will make it go faster. In my case, I do not need that. I have actually tried using multiple transporters at customer sites and it is a functional solution.
What's my experience with pricing, setup cost, and licensing?
I just use the free version — if you will — it is kind of free. You can buy a one-time perpetual license, or you can do subscription-based leasing, or you can do it based on how many VMs you want to back up. If you want to only buy it for 50 VMs, then you only buy it for 50 VMs. You have a lot of different options when it comes to pricing and the pricing models are pretty flexible and affordable.
Which other solutions did I evaluate?
I have tried Veeam and I have tried a few others. I forget their names. Nakivo just seems simpler to me. It is simple to use. I like the fact that I do not have to have a Windows license to run it like I would with other products like Veeam. That is just another something that I have to pay for and maintain on top of what I already have. Nakivo is a work-around for that situation.
What other advice do I have?
I like the product because it is doing exactly what I need it to do, and that is reliably backing up my VM. I have actually had to restore some VMs. Sometimes the power just goes off here and something will get corrupted and it works well for that. It has been reliable in restoring exactly what I needed to restore.
Based on my experience, the advice I would give to people considering it is to go for it. I think it is a great product. But there is a problem with customers — especially government customers — resisting adopting anything new. They get hung up on one thing and they like to stick with it. They buy a license and they just have it set in their minds that they do not want to try anything else, even though the solution they have might be costing them a fortune. Getting them to adopt a change can be difficult.
It is like when someone is committed to Cisco. I tell government customers not to buy Cisco under any circumstances. I tell them just to never get involved with it. Then they will complain and say that Cisco is all that they know. Arista beats the hell out of Cisco and it uses the same interface. Guys who know how to use Cisco already will not have to go to school at all to learn how to use Arista, and it ends up being half the price. My complaint about Cisco is not that it does not work. It depends on what you are doing. But in my opinion, Cisco solutions just do not have the necessary throughput for certain situations.
I have tried to get a lot of clients to buy this and show them the advantages. Some of them just say they already have a license for something else and they want to stick with it. People need to be open to the advantages of considering other products and how that can make a change in their efficiency and their bottom line.
On a scale from one to ten (where one is the worst and ten is the best), I would rate Nakivo as a nine-out-of-ten. I would never give anything a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.