We are using Nakivo internally for backup/replication and cloud backup of our little datacenter, in a server farm.
Our customers use Nakivo Backup & Replication on a daily basis for backup and recovery of VMs and files. These environments are heterogeneous, as we have many Linux VMs, Windows VMs, and dedicated virtual appliances. This is no issue with the backup and recovery of entire VMs or single files, granularly.
We also appreciate the easy-to-use web interface, and our customers are completely independent in the management of Nakivo.
Nakivo Backup & Replication reduces the time to set up and configure a backup solution in a VMware environment with many types of backup destination.
Before Nakivo, our technicians spent a lot of time every day assisting end-users or our customers' IT departments. Now, all is very clear and simple.
We really appreciate the simplicity of the solution. Every tab in the web interface has a simple target, and everything is structured such that it can be found in a few seconds.
Another great feature of Nakivo Backup & Replication is support for backup to the Wasabi cloud infrastructure. This allows us to offer a complete solution to our customers.
Setup on a NAS device helps us to have a distributed backup solution, in case the customer has many remote offices. We can install a little NAS on the remote site and have a bandwidth-optimized offsite backup.
What must be improved is the response time to technical support requests.
We have been using Nakivo for five years.
This product has great stability.
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply in a few hours. However, technical support could be faster.
Often, as a reply to my email, I receive a message that says "We have received your message and the second level of support will reply to you soon". When they reply fast, at least two days pass!
In case of emergency, where we must recover something and it does not work as we expect, 48 hours to have a reply is too much time.
Nakivo Backup & Replication also have another great value, which is that it is one of the lowest prices on the market. The customer does not need to spend many thousands of Euros, and in the sales phase, we have fewer issues with the CFO or management.
Prior to Nakivo, we tested Acronis, Veeam, and Anexia.
The option of creating a subfolder per job in the backup repository does exist. This is exactly how we use it and implemented to avoid issues you experienced.