The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued. Additionally, it offers near-real-time analytics, which is helpful. It's a good product overall.

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA  threshold. 

For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

With the solution, you can easily access any issues in your infrastructure. If an incident occurs and a ticket is moved to your particular team, you can easily resolve the incident.

Real User Monitor does its job, and that is why we have stayed with it for so many years.

The most valuable features are the monitoring website and the mobile application.

The reporting feature is good for us.

The technical support is good at resolving issues.

The most valuable feature is application performance monitoring.

The implementation is quite easy.

The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.

If we're talking about an end-to-end solution, it has to come from one vendor, which provides the underlying infrastructure as well. In that case, Micro Focus or BMC would score better than one-point solutions, like AppDynamics, New Relic, or Dynatrace, because they are pure APM solutions.

When it comes to end-to-end apps management, integrated solutions score better. Otherwise, you would need a lot of integration done along with the underlying infrastructure to get the end-to-end view. Besides the transaction side, you will also need to set up the underlying infrastructure, database, and the whole holistic view, if you would like to have that.

We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture.