Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span.

Their pre-configuration and ability to keep it simple for the end user, including the admin side, is helpful. It is not a very difficult program to bring on. It doesn't require a lot of technical skill to run. As long as you understand the technology that you're working with, you don't have to learn this program.

It has enterprise-level capabilities. They do offer a distributed version. If you need to really build it out, you could build it across the globe, or you could just run it in a small shop with 200 users or less. It is a pretty robust product.

As stated earlier, the two most beneficial options for us are patch management and remote control. What is great about the patch management solution, is that it patches OS, applications, browsers, plug-ins, and firmware updates. 

We can report against it and make sure that all computers, servers, and anything else that has a security concern are patched. As for Remote, this application has a ton of features associated with it, such as: remote CLI, remote execution, chat, voice call, and many more. 

From my hands-on experience, the features I have found the most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine. So if I want to collect data about who the users are on the system, I can pull that from the Active Directory. The AD Workbench is a dashboard that gives all the data about the users enterprise-wide.  

Desktop Central has got a dedicated mobile device management module. ManageEngine has got the complete gamut of offerings. It has got asset management, service management, and asset classification. It can do any kind of patch management. It is best at the general management of assets and reporting.  

For example, we can use it for virtually anything having to do with security on endpoints. Say we have maybe 4,000-plus devices that we have to monitor and upgrade the OSS (Operations Support Systems) and apply patching. This can all be handled with Desktop Central from a central location. That is what makes it a very good option.  

Desktop Central manages pushing upgrades to endpoints and how to securely manage those endpoints. That is how it is most useful.  

The patch management and the vulnerability scanning features are valuable. ManageEngine Endpoint Central is a one-stop solution for our visibility needs. From a single dashboard, I can get full visibility. The product enables mobile device management and mobile access management. It is a centralized tool. It is compatible with all environments, such as Linux and Windows, for third-party patch management.

The solution has software asset management, hardware asset management, and non-IT asset management. The dashboard is beautiful. We can get good information from the dashboard. The reporting tool is very good. We use ServiceDesk Plus, ADAudit Plus, ADManager, and OpManager. The product integrates different tools seamlessly and gives a comprehensive and correlated report.

This platform is powerful because of the following:

1. It combines many powerful functionalities into one user-friendly and intuitive interface. 

2. The scope of the platform makes the platform worth spending the time to train users on.

3. The platform is easy to train others on and because of these efforts with the platform can be replicated making the team more agile and effective.

4. Granular access can be provisioned so users can have access to the tools and systems that are needed for a user and not everything they do not need.

Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update.

The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable. We have also used the in-depth data gathered from each machine to enhance our Asset management and CMDB and created an array of scheduled reports to keep BU managers unto date on their IT.

The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are.

One of the most valuable features is patching. They support third-party patching as well, so we don't have to use another product. They support both Microsoft and third-party updates, and this is one of the main functionalities that we use regularly. 

The software deployment feature is also valuable because, once in a while, we need to distribute applications, such as VCO, Office applications, etc. For example, when we prepare a PC for users. We use ManageEngine to perform lots of tasks. 

We also have the option to deploy scripts via ManageEngine. We use some scripts that are to be deployed during the machines' provisioning, to make sure our machines are renamed properly according to the naming conventions we want. For example, for the France region, we want FRP, France Paris, and then the serial number. We want to deploy some script that renames the PC after the machine is provisioned, and we also want to deploy background images, logon screen, logout screen, etc. So we deploy all these policies using ManageEngine.

I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.

All of Desktop Central's features are valuable, especially its simplicity.

The asset management is a good feature. It's not the best. However, it's a good feature to use.

It is stable and reliable. 

We can scale the product.

The patch management policies are great. We can handle patches that are highly critical, and it makes handling patch deployment very simple. 

Customization is very easy. 

The dashboard has been very useful. 

It is stable.

The solution is scalable. 

The patch distribution is so easy. 

The mobile functionality is very easy. 

Remote sections are very good. 

The initial setup is easy.

The solution is scalable.

Technical support has been helpful.

It's quite stable. 

The pricing is good. 

The graphical dashboard is so easy to do analysis from.

The solution has a lot of the features we need and we are looking forward to taking advantage of them after a little bit of training. 

It seems to be pretty straightforward in terms of ease of use. The user interface is good.

We don't have any issues with the pricing. 

The solution is stable.

The product can scale.

They recently included a feature for endpoint security for hard endpoints and offer cord blocking, for example. Also, the fact that you can manage from the same platform, desktops, laptops, mobile devices, et cetera, is great. It simplifies management. The software deployment for remote patching is helpful.

The solution's most valuable features are its patch management capabilities, especially for third-party applications, along with quick and easy configuration and deployment processes. The tool's IT inventory management capabilities are a lot more user-friendly than Microsoft Intune, especially if I consider any kind of reporting. The software deployment process is not too bad.

They provide good services.

The solution is very easy to use.

Everything is easily centralized and managed under this one product.

When we do the patching, I can select the applications which are applicable to my network. We will get multiple templates and tons and tons of applications, however, you can select and download and it'll start patching. It'll consume lots of bandwidth and disk space. What you can do, is that, whichever applications are applicable for you, you can select those applications and it will start patching only those applications. It will reduce the bandwidth, it'll reduce the disk space, and tracking will be much easier.

In terms of the warranty, you need to install the agent on the laptop, or desktop and once the agent is installed, when the communication happens, it fetches the entire detail of the hardware, software, and everything. The beautiful thing with that is it gives you the warranty information also, whether the product is out of warranty or not. I can set an alert for devices where the warranty is going to expire. I'll get an alert that it is going to expire in one year, a month, six months, whatever the term I defined.

Since I'm able to see whatever the applications are installed on the user's PC on the endpoint. Sometimes most of the roaming users who are out of my network tend to install applications that are not applicable as per company policy. You can define which applications are allowed. There was a couple of cases where my users had installed a YouTube Downloader, and while downloading and installing that filter, by default or by accident, they installed some of the adware also. That won't happen under this solution.

Desktop Central gives me an option wherein I can prohibit any software. When I blacklist software, the user will get an alert saying "This is prohibited software." Then they call IT and I'll get a notification. For me, I'm very much in control of my network now. I have the power of whitelisting or blacklisting.

For users that work from home and are not in the office, sometimes minor things happen, such as email not working properly, et cetera. Desktop Central will give me remote control of a user's machine and I can troubleshoot or find out what the issue might be. If something needs to be installed, I can do it remotely as well. I don't need to buy TeamViewer or AnyDesk or other software. 

There are so many features available to us. They've added a lot over time. Initially, the asset management was there, however, there were no warranty features. The remote control was there, however, there were various limitations. They've just gotten better and more robust over time. 

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers. A full suite of remote administration tools to troubleshoot problems or make a change via PowerShell without intruding on the user desktop. Mobile device management eliminated the problem of missing iPads or iCloud locked tablets and phones. The mundane process of patch management is now a breeze.

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check.

Your agents or your assets that are managed by ManageEngine Desktop Central, if you have a relay server, the agents will work over the internet. If there is an asset, then there is some vulnerability. As long as it's powered on and connected to the internet, it doesn't need to be on the corporate-wide area network. As long as it's on the internet, you can go ahead and manage it.

The patch management is really wonderful, it's effortless and just a matter of building a few configurations and creating a few templates which can be reused. The UI is quite good and user-friendly. 

I like that we can manage everything totally in one dashboard. We can install software easily. Anyone can handle the installation. It's got good documentation. 

The setup is pretty simple. 

It's scalable. 

This solution has many valuable features. It's a complete product that allows you to remote troubleshoot, has an inventory of systems, as well as other things. We own the entire suite. The UEM suite allows us to deploy Manage Patching, Deploy OS' as well as MDM Management. We use the entire Swiss Army knife of the product. We use some other ManageEngine products and there's seamless integration between them. They've implemented in-application support so you can type a question to support and you'll get a real time reply, which is great. They really listen to their customers and try to proactively support them. They're constantly listening to feedback and making improvements on the product. It's one of those things where they listen to the customers and they're constantly evolving the product.

Patch management is an excellent tool because we deploy patches with ease and also decline patches. Asset management and scan are also very useful because we have an overview of all our endpoints and their configurations. Remote connections to endpoints for support is great with chat, shortcuts to tools, and user keyboard locking. Also, notifications, if someone tries to remove any hardware from the endpoint, is working very well. We have somewhat used reporting options but it works very well and we will surely use it in the future.

I've found the solution to be user-friendly for us in the IT department and for our employees. Raising a ticket is pretty much effortless and getting it to the next level is also simple. The entire package is quite flawless. The functionality, the basic elements and the help aspect are all fine.

Windows patching and inventory management are the most valuable features

The product makes it very easy to connect to clients. Normally, with all the tools I try, many have been messy when connecting with the client. With DesktopCentral, it's really easy. 

Normally, you can install the software and you are ready to run when you install the agent in the client. It's very easy to install on the clients' machines as you can connect with the active directory and deploy it automatically.

The initial setup is very simple.

The stability is very good.

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

I like that they are constantly upgrading features. It has everything we need. 

Page management and ADA integrations are the most valuable features of ManageEngine Endpoint Central.

The patch manager is good and it's easy to use. There's a good learning curve. It's easy to deploy and can be implemented in a short amount of time.

Patch Management is the most valuable feature of Desktop Central. We have all the information on the patches we are going to push on the systems and which patches are not installed on the server. We know which servers or Windows machines or Linux machines are highly vulnerable. We categorize the machines so if there are any issues on one of the machines, we just take care of those specific machines which are highly vulnerable and take care of the patches which are not installed on those machines. 

Inventory is also a very good feature of Desktop Central. We don't need to manage all the inventories manually. We just install the Managing Desktop Central agent in all the systems, put down the report request, and download all the reports to share with management. 

There are many features that we use from Desktop Central, but Inventory Management is a solid feature, and Patch Management is a solid feature.

Patch management is the most useful aspect of the product.

The initial setup is easy.

The solution is stable.

The scalability is very good. 

The patch management aspect of the solution is the most valuable part for us.

The most valuable feature of this solution is the Patch Management.

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS Deployment makes the process much, much easier to get them prepared for our users. We also utilize the Self Service Portal to push out applications and give the end-users the option to install the application if they want it and it can be installed without Administrative privileges which takes less time from the Help Desk or System Administrators.  

The features that give us the most value are patch management, remote control, and configuration management.

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

The automation control over scheduling server patching along with the ability to automate the reboot time has been critical. This process isn't straightforward, but after figuring out the requirements staggering reboots is an easy process to manage.

ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.

What is valuable for us is the ability to manage Windows OS, Mac OS, and Linux OS on a single console. This also includes push applications, patches, and configurations on all three platforms.

Secure USB has allowed us to secure USB ports on our PCs, thus improving our PSN compliance. The main selling point is that it's centralized. We can easily control which system should have access to what and we’re also able to produce a report in case of a security issue.

Patch Management provides us with the ability to patch third-party software on terminal servers. This has improved productivity in terms of being able to automate the process as well as targeting the rights OUs, Security Groups, etc. I have successfully decommissioned my WSUS server and now all Microsoft updates are performed using the “Automate Patch Deployment”.

“Deployment Policy”: It provides me with the ability to schedule server/non-server reboots. This has, for the time being, been the solution for a Microsoft bug for server 2012 R2 whereby a server does not properly reboot after MS updates been applied and forcefully does it when the user logs on instead.

I value the remote deployment solution the most as that functionality is used daily. However, other parts of the software like patch management, inventory and client/user configurations are also highly regarded.

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

• Patch Management
• Software Licensing
• Asset Management
• Reporting
• Mobile Device Management
• Remote Control

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.

The most valuable features of Desktop Central are patch management and deployment.

Desktop Management and various reporting features.

Software distribution is the most valuable feature for us.

• Software Deployment
• Patch Management

The solution has a lot of valuable features. It manages everything that is going on in your system. If you want to install or delete something, or have a check on an activity in your employee's system, it does it all.

• Patch Management
• Inventory

It has several features that I've found valuable, but the most valuable are Patch Management, SW Distribution, Asset Management and Mobile Device Management.