ManageEngine Endpoint Central Valuable Features

Saranraj Kumar - PeerSpot reviewer
Senior Modern Workplace Expert at a insurance company with 1,001-5,000 employees

One of the most valuable features is patching. They support third-party patching as well, so we don't have to use another product. They support both Microsoft and third-party updates, and this is one of the main functionalities that we use regularly. 

The software deployment feature is also valuable because, once in a while, we need to distribute applications, such as VCO, Office applications, etc. For example, when we prepare a PC for users. We use ManageEngine to perform lots of tasks. 

We also have the option to deploy scripts via ManageEngine. We use some scripts that are to be deployed during the machines' provisioning, to make sure our machines are renamed properly according to the naming conventions we want. For example, for the France region, we want FRP, France Paris, and then the serial number. We want to deploy some script that renames the PC after the machine is provisioned, and we also want to deploy background images, logon screen, logout screen, etc. So we deploy all these policies using ManageEngine.

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Abbasi Poonawala - PeerSpot reviewer
Chief Enterprise Architect at a financial services firm with 10,001+ employees

From my hands-on experience, the features I have found the most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine. So if I want to collect data about who the users are on the system, I can pull that from the Active Directory. The AD Workbench is a dashboard that gives all the data about the users enterprise-wide.  

Desktop Central has got a dedicated mobile device management module. ManageEngine has got the complete gamut of offerings. It has got asset management, service management, and asset classification. It can do any kind of patch management. It is best at the general management of assets and reporting.  

For example, we can use it for virtually anything having to do with security on endpoints. Say we have maybe 4,000-plus devices that we have to monitor and upgrade the OSS (Operations Support Systems) and apply patching. This can all be handled with Desktop Central from a central location. That is what makes it a very good option.  

Desktop Central manages pushing upgrades to endpoints and how to securely manage those endpoints. That is how it is most useful.  

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Vinod Pardeshi - PeerSpot reviewer
Assistant Manager - IT at MEP Infrastructure Developers Ltd.

The solution is very easy to use.

Everything is easily centralized and managed under this one product.

When we do the patching, I can select the applications which are applicable to my network. We will get multiple templates and tons and tons of applications, however, you can select and download and it'll start patching. It'll consume lots of bandwidth and disk space. What you can do, is that, whichever applications are applicable for you, you can select those applications and it will start patching only those applications. It will reduce the bandwidth, it'll reduce the disk space, and tracking will be much easier.

In terms of the warranty, you need to install the agent on the laptop, or desktop and once the agent is installed, when the communication happens, it fetches the entire detail of the hardware, software, and everything. The beautiful thing with that is it gives you the warranty information also, whether the product is out of warranty or not. I can set an alert for devices where the warranty is going to expire. I'll get an alert that it is going to expire in one year, a month, six months, whatever the term I defined.

Since I'm able to see whatever the applications are installed on the user's PC on the endpoint. Sometimes most of the roaming users who are out of my network tend to install applications that are not applicable as per company policy. You can define which applications are allowed. There was a couple of cases where my users had installed a YouTube Downloader, and while downloading and installing that filter, by default or by accident, they installed some of the adware also. That won't happen under this solution.

Desktop Central gives me an option wherein I can prohibit any software. When I blacklist software, the user will get an alert saying "This is prohibited software." Then they call IT and I'll get a notification. For me, I'm very much in control of my network now. I have the power of whitelisting or blacklisting.

For users that work from home and are not in the office, sometimes minor things happen, such as email not working properly, et cetera. Desktop Central will give me remote control of a user's machine and I can troubleshoot or find out what the issue might be. If something needs to be installed, I can do it remotely as well. I don't need to buy TeamViewer or AnyDesk or other software. 

There are so many features available to us. They've added a lot over time. Initially, the asset management was there, however, there were no warranty features. The remote control was there, however, there were various limitations. They've just gotten better and more robust over time. 

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Buyer's Guide
ManageEngine Endpoint Central
November 2022
Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,862 professionals have used our research since 2012.
AR
Engineering Technical Lead at a financial services firm with 10,001+ employees

Patch Management is the most valuable feature of Desktop Central. We have all the information on the patches we are going to push on the systems and which patches are not installed on the server. We know which servers or Windows machines or Linux machines are highly vulnerable. We categorize the machines so if there are any issues on one of the machines, we just take care of those specific machines which are highly vulnerable and take care of the patches which are not installed on those machines. 

Inventory is also a very good feature of Desktop Central. We don't need to manage all the inventories manually. We just install the Managing Desktop Central agent in all the systems, put down the report request, and download all the reports to share with management. 

There are many features that we use from Desktop Central, but Inventory Management is a solid feature, and Patch Management is a solid feature.

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JB
Sr Engineer Administrator at a university with 10,001+ employees

Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span.

Their pre-configuration and ability to keep it simple for the end user, including the admin side, is helpful. It is not a very difficult program to bring on. It doesn't require a lot of technical skill to run. As long as you understand the technology that you're working with, you don't have to learn this program.

It has enterprise-level capabilities. They do offer a distributed version. If you need to really build it out, you could build it across the globe, or you could just run it in a small shop with 200 users or less. It is a pretty robust product.

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MK
IT Infrastructure and Security Manager at a computer software company with 1-10 employees

ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check.

Your agents or your assets that are managed by ManageEngine Desktop Central, if you have a relay server, the agents will work over the internet. If there is an asset, then there is some vulnerability. As long as it's powered on and connected to the internet, it doesn't need to be on the corporate-wide area network. As long as it's on the internet, you can go ahead and manage it.

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SR
Manager - IT at a consultancy with 1,001-5,000 employees

The patch management is really wonderful, it's effortless and just a matter of building a few configurations and creating a few templates which can be reused. The UI is quite good and user-friendly. 

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FK
General Manager at Two Practice Logistics

The patch distribution is so easy. 

The mobile functionality is very easy. 

Remote sections are very good. 

The initial setup is easy.

The solution is scalable.

Technical support has been helpful.

It's quite stable. 

The pricing is good. 

The graphical dashboard is so easy to do analysis from.

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Park Armstrong - PeerSpot reviewer
Chief Technical and Solution Architect at Vertigo Inc.

Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update.

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JC
IT Manager at a tech vendor with 51-200 employees

The product makes it very easy to connect to clients. Normally, with all the tools I try, many have been messy when connecting with the client. With DesktopCentral, it's really easy. 

Normally, you can install the software and you are ready to run when you install the agent in the client. It's very easy to install on the clients' machines as you can connect with the active directory and deploy it automatically.

The initial setup is very simple.

The stability is very good.

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Andy_Smith - PeerSpot reviewer
Head of Digital Data Technology & Facilities at The Electoral Commission

The solution has a lot of the features we need and we are looking forward to taking advantage of them after a little bit of training. 

It seems to be pretty straightforward in terms of ease of use. The user interface is good.

We don't have any issues with the pricing. 

The solution is stable.

The product can scale.

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Leonardo Moraes - PeerSpot reviewer
IT Manager at a tech services company with 5,001-10,000 employees

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

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CL
Network Administrator at a maritime company with 10,001+ employees

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

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JT
Senior Information Technology Specialist at a philanthropy with 501-1,000 employees

I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.

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Ameen Ahsan - PeerSpot reviewer
Lead - IT Helpdesk at a financial services firm with 1,001-5,000 employees

The asset management is a good feature. It's not the best. However, it's a good feature to use.

It is stable and reliable. 

We can scale the product.

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AM
Senior System Administrator at a tech services company with 5,001-10,000 employees

Patch management is the most useful aspect of the product.

The initial setup is easy.

The solution is stable.

The scalability is very good. 

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JK
Senior IT Support Analyst at a healthcare company with 51-200 employees

The patch management aspect of the solution is the most valuable part for us.

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Jedidia Andriamanampisoa - PeerSpot reviewer
Head of IT Services at Ambatovy Joint-Venture

All of Desktop Central's features are valuable, especially its simplicity.

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NitinKumar1 - PeerSpot reviewer
Manager at a non-profit with 11-50 employees

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

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Rakhul K - PeerSpot reviewer
System Admin-Network Engineer at Macrosoft

I've found the solution to be user-friendly for us in the IT department and for our employees. Raising a ticket is pretty much effortless and getting it to the next level is also simple. The entire package is quite flawless. The functionality, the basic elements and the help aspect are all fine.

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UK
Global Infosec Lead at a tech services company with 501-1,000 employees

The most valuable features of Desktop Central are patch management and deployment.

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HY
IT engineer at Saint Luke's Health System of ID

Windows patching and inventory management are the most valuable features

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Sad Sadd - PeerSpot reviewer
Senior Presales Engineer at Trust Information technology

The patch manager is good and it's easy to use. There's a good learning curve. It's easy to deploy and can be implemented in a short amount of time.

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KL
General Manager at a computer software company with 10,001+ employees

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

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DM
Operations and Support Manager at a consultancy with 501-1,000 employees

ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.

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Buyer's Guide
ManageEngine Endpoint Central
November 2022
Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,862 professionals have used our research since 2012.