Inside sales executive at a tech services company with 11-50 employees
MSP
It manages everything that is going on in your system and it has a lot of valuable features
Pros and Cons
  • "The solution's stability is better than the other solutions in the market."
  • "It is compatible with the systems such as Windows and Mac but not with Linux systems."

What is our primary use case?

The solution works as a Mobile Device Management system for us. With Endpoint Central, we can manage every system in our organization. 

What is most valuable?

The solution has a lot of valuable features. It manages everything that is going on in your system. If you want to install or delete something, or have a check on an activity in your employee's system, it does it all.

What needs improvement?

It is compatible with the systems such as Windows and Mac but not with Linux systems. We faced complexity with implementations there. We can't term it as a problem, but it requires a few customizations while working with Linux systems.

For how long have I used the solution?

I have been using the solution for one year now.

Buyer's Guide
ManageEngine Endpoint Central
April 2024
Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution's stability is better than the other solutions in the market.

What do I think about the scalability of the solution?

We have 1200 users of the solution in our organization.

How are customer service and support?

The solution's customer support service is nice. They provide instant support. If required, they visit the premises and solve the problem.

How was the initial setup?

The solution takes one or two days to deploy.

What about the implementation team?

The implementation of the solution needs two or three technical executives. It is easy to implement as it is a cloud-based solution. It offers virtual tech support as well.

What other advice do I have?

I recommend the solution to others and rate it as an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user365175 - PeerSpot reviewer
Network Technician at a tech services company with 51-200 employees
Consultant
​It has allowed us to deploy laptops to users and not worry about patching Microsoft applications. I'd like to see some enhancements on what parameters you can use to push an application.​

What is most valuable?

  • Patch Management
  • Inventory

How has it helped my organization?

It has allowed us to deploy laptops to users and not worry about patching Microsoft and third-party applications.

What needs improvement?

The web interface could use some polishing. I would also like to see some enhancements on what parameters you can use to push an application.

For how long have I used the solution?

I have been using the product for over five years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the scalability of the solution?

No issues with scalability. One of the reasons that we went with Desktop Central is the small footprint.

How are customer service and technical support?

Very happy with tech support but would like to see someone there on the weekends.

Which solution did I use previously and why did I switch?

We used Novell's ZENWorks 10 and 11. We chose it based on it's small footprint and the features such as 3rd party patch management

How was the initial setup?

Very easy to implement. A few clicks and you are done.

What about the implementation team?

I did it myself for 300 workstations as you can leverage the program to install via Active Directory credentials.

What was our ROI?

The ROI was three months for us.

What's my experience with pricing, setup cost, and licensing?

The ROI was three months for us.

What other advice do I have?

Be aware that updates are once a month. They usually take about 30 minutes to perform.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ManageEngine Endpoint Central
April 2024
Learn what your peers think about ManageEngine Endpoint Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
PeerSpot user
Product Manager - IT Management Solutions at a reseller with 11-50 employees
Integrator
The most valuable features are Patch Management, SW Distribution, Asset Management and Mobile Device Management​.

What is most valuable?

It has several features that I've found valuable, but the most valuable are Patch Management, SW Distribution, Asset Management and Mobile Device Management.

What needs improvement?

I'd like to see Patch Management for Linux Systems, which it doesn't have right now and which we could really use.

For how long have I used the solution?

I've used it for eight years.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We've had no issues with stability.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and technical support?

Customer Service:

ManageEngine offers a great customer support in the pre-sale phase and even after the sale.

Technical Support:

Technical and after-sale support is great.

Which solution did I use previously and why did I switch?

Yes, before we used Microsoft SCCM, and we’ve switched to Desktop Central for its minor cost and its simple usage and deployment.

How was the initial setup?

The initial setup was straightforward and very user friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're distributors for the Italian market.
PeerSpot user
Buyer's Guide
Download our free ManageEngine Endpoint Central Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free ManageEngine Endpoint Central Report and get advice and tips from experienced pros sharing their opinions.