ManageEngine Endpoint Central Reviews

Windows patching and inventory management are the most valuable features

ManageEngine Desktop Central is very limited. When you scan your system, it will only recognize Microsoft Windows Defender and BitLocker. The warranty period, on Desktop Central only recognizes the Dell. They do not recognize HP and they do not recognize any other brand like ThinkPad.

I have been using ManageEngineDesktop Central for eleven years.

ManageEngine Desktop Central is stable.

We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.

I have used Spiceworks.

I would rate pricing as a seven on a scale of one to ten. ManageEngine Desktop Central could be cheaper.

Seven hundred users are currently using the system.

I would rate ManageEngine Desktop Central an eight on a scale of one to ten.

We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.

In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.

Its licensing should be improved.

I have been using it for almost two years.

It is stable.

It is scalable by nature. It supports two models: on-premises and SaaS.

I would advise any organization that wants to implement Manage Engine to pick the right components of Manage Engine during the design stage itself, such as Patch Manager or Mobile Desk Manager, and then go ahead with the implementation. 

I would rate it a seven out of 10.

We are in the testing phase of ManageEngine Desktop Central. 

ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.

The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics.

I have used ManageEngine Desktop Central within the last 12 months.

We have had sales support from ManageEngine Desktop Central and they have been very helpful.

The initial setup is straightforward. My manager is in the process and there have not been any problems.

ManageEngine Desktop Central should not require a lot of maintenance that we have seen in the short time of our usage.

I rate ManageEngine Desktop Central a nine out of ten.

We use this solution to manage all aspects of our use of Windows.

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines that have been upgraded to form part of a grouping based on this upgrade. 

Another feature we would like is a distribution server to allow communication between our company's different servers using the internet. I have already suggested this functionality and it is being worked on by ManageEngine. 

We have used this solution for more than one year. 

This is a stable solution. When there are bugs, they are fixed with new updates which are easy to install. 

This is a scalable solution. We have more than 5000 users.

The customer support team is great. I have not experienced a support team like this using any other solution. There is an online chat channel that is easy to use. 

The initial setup was straightforward. Vendor support is not needed. The solution's support team are helpful and good at providing support. 

I haven't had any issues using this solution and would recommend it to other users if it fits their business requirements. 

I would rate it a nine out of ten. 

My main use case of Desktop Central is for patch management, software deployment, and inventory.

Desktop Central has solved multiple problems for us, including providing patch management so we can get ISO 27001 certification. It also means that we can deploy to all of our machines at once.

The most valuable features of Desktop Central are patch management and deployment.

I would like for the next release to be available as SaaS.

I have been working with this solution for three years.

Desktop Central is stable.

This solution is easy to scale.

My experience with technical support has been good.

The initial setup was generally straightforward and easy, though there can be difficulties if your organization has offices in multiple locations. On average, deployment takes around fifteen to twenty days.

Desktop Central is affordable for any customer.

Desktop Central is a very good, functional solution for endpoint management. I would rate this solution as nine out of ten.

I'm currently using this solution as a configuration manager, for patch management, and scheduling the batches to run automatically, as well as OS deployment, MDM, for install agents on other computers, to allow us to see the software in the inventory.

Patch management is the most useful aspect of the product.

The initial setup is easy.

The solution is stable.

The scalability is very good. 

Technical support could be better. They should increase their hours of availability so that they are easier to reach and it's more convenient for us.

The pricing could be a bit better. 

They must change project management on Service Desk Plus to make it possible to integrate with Microsoft Project on Service Desk Plus and to increase the results on Google maps, on the Mobile Management, so that we can track our mobiles devices. Right now, it's not integrated with Google maps. This is a major issue.

I've been using the solution for four years.

The stability of the solution is very good. the performance is reliable. It doesn't crash or freeze. there are no bugs or glitches. 

The solution scales well. If a company needs to expand it, it can.

While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you have a problem at night they aren't available. 

The initial setup was pretty straightforward. It's not a problem at all in terms of being able to handle the implementation. 

I handled the implementation myself. If did not need the assistance of any integrators or consultants.

It's my understanding that the pricing is pretty high.

We're a partner. 

I am currently working with both cloud and on-premises deployment models. 

I'd rate the solution at a ten out of ten. 

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

The pricing of the solution could be better.

The solution should be better at integrating with other solutions. Right now, it's not the best.

I've been using the solution for 12 months. It's been about a year at this point.

The stability is excellent. We haven't experienced any bugs or glitches. It doesn't crash or freeze. It's quite good.

The solution can scale quite well. We haven't had issues. If a company wants to expand, it can do so with relative ease.

We have about 15 individuals using the solution.

Although we don't have current plans to increase usage, we might do so in the future.

I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful, however, it could be a bit better.

We used to use a local solution provided by us, however, it was too expensive to maintain. That is the reason we switched to this product.

We did not find the initial implementation to be complex. It was straightforward and simple. If a company needs to implement it themselves, they shouldn't have any problems doing so.

For our organization, the implementation took about three weeks.

You only need one person to handle maintenance. In my organization, that is me.

We did not use an implementor or reseller to help us with the implementation process. We handled the entire setup in-house ourselves.

I'd rate the cost at a seven out of ten. It's okay. It could be a bit more affordable, however, it's not too expensive.

We pay about $250 a year for our license.

We did not evaluate other solutions before settling on this product. It was the only one we considered and looked at.

We are just a customer and end-user. We don't have a business relationship with the product.

We are using the latest version of the solution. I'm not sure which version number we have.

In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

I have been using ManageEngine Desktop Central for approximately one year.

The stability is good.

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

I have not had any issues, so I have not needed to contact technical support.

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

We use this product for:

• User management and Patch management.
• Application and software deployment management, which is made very easy using its software.
• Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
• Software usage monitoring by the users.
• Providing endpoint security and assets management.
• Discovering the software license and warranty details. 
• Device control like USB and security policies.
• Effectively applying restrictions on end-user devices like cameras and browsers.

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

We have been using ManageEngine Desktop Central for two and a half years.

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

The technical support is good but sometimes, there is a slight delay in response. 

We did not use another similar product before this one.

The setup was a bit complex initially but with use, we have become experts now.

Our implementation was done through a vendor.

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.

Our primary use for Manage Engine started off with just using Service Desk Plus to manage our internal issues.  Since started with just Service Desk Plus, we have moved on to utilizing Asset Management, MDM, and my favorite, the OS Deployment.  Another great part of Desktop Central is the Patch Management to deploy software and windows updates on our time and not Microsoft Windows. We have also utilized the Patch Management to deploy updates to external software such as Zoom, Snagit, Microsoft Teams, and many others. 

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it. That way we can improve our software and be a more robust organization. Also using the Asset Management gives us a way to see what equipment users have and when they need to be upgraded and or replaced. 

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS Deployment makes the process much, much easier to get them prepared for our users. We also utilize the Self Service Portal to push out applications and give the end-users the option to install the application if they want it and it can be installed without Administrative privileges which takes less time from the Help Desk or System Administrators.  

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment.  If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central.  We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports. 

We have been utilizing Manage Engine Desktop Central for approximately 2-3 years. 

The stability and performance of Desktop Central have been great. We have no issues, but we also use the on-prem option.

Desktop Central is deferentially very scalable.  They are always coming up with new options very often.  

Every time we have had to contact the customer support to assist with an issue or an answer, they have always been very knowledgeable and very helpful. They continue to follow-up after the issue has been resolved to ensure everything is going well and if there was anything else they would be able to assist with.   

Before we moved over to Desktop Plus, we were using Spice Works, mainly because they were free. They had several applications that are similar to Desktop Central, but they were just not the same.  It was a great investigation to make the switch to Desktop Central. 

The setup was fairly simple. We had no issues and were able to get everything up and running within 48 hours.  

Not with a vendor team, but with our talented staff of System Administrators who were able to read and study the verbiage of the documentation. 

It's hard to say what our ROI is because I do not work in the finance department. I can say that the happier we can make the executives and salespeople happy with their equipment their operation, they are able to produce more income for the company.

I would advise others to think about using Desktop Desktop for all their network, tickets, and assets needs. I personally have not used the network monitoring software, but it's like any of the other portions of Desktop Central, it must be good. 

No, there were no other applications we tried.

Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at a time to lower the long term cost.