ManageEngine Endpoint Central Reviews

We use this solution to manage all aspects of our use of Windows.

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines that have been upgraded to form part of a grouping based on this upgrade. 

Another feature we would like is a distribution server to allow communication between our company's different servers using the internet. I have already suggested this functionality and it is being worked on by ManageEngine. 

We have used this solution for more than one year. 

This is a stable solution. When there are bugs, they are fixed with new updates which are easy to install. 

This is a scalable solution. We have more than 5000 users.

The customer support team is great. I have not experienced a support team like this using any other solution. There is an online chat channel that is easy to use. 

The initial setup was straightforward. Vendor support is not needed. The solution's support team are helpful and good at providing support. 

I haven't had any issues using this solution and would recommend it to other users if it fits their business requirements. 

I would rate it a nine out of ten. 

Our main use case, the core function we are using it for, is Patch Management. We download the patches from the database in the Desktop Central server, then we test the patches in our system and push those patches on the server, Microsoft server and Windows, user machines.

Inventory Management, Managing Index of Central, was the second main function that we were using to maintain all the records of our servers, laptops, and all the other devices, like Cisco devices and other things on our network. We manage all of our assets through Central.

We have directory information using User Management, where we sync all users from the Active Directory to Desktop Central to give access to the users.

We did not use Mobile Device Manager, MDM.

The first benefit that we use Desktop Central for is this: In our audit reports, we have to compile a list of all the vulnerable systems and determine which are healthy systems and which are vulnerable and highly nervous systems. On a quarterly basis, we have to make sure that all the systems are healthy. We categorize all the highly vulnerable systems and install the patches on those using Desktop Central. 

Patch Management is the most valuable feature of Desktop Central. We have all the information on the patches we are going to push on the systems and which patches are not installed on the server. We know which servers or Windows machines or Linux machines are highly vulnerable. We categorize the machines so if there are any issues on one of the machines, we just take care of those specific machines which are highly vulnerable and take care of the patches which are not installed on those machines. 

Inventory is also a very good feature of Desktop Central. We don't need to manage all the inventories manually. We just install the Managing Desktop Central agent in all the systems, put down the report request, and download all the reports to share with management. 

There are many features that we use from Desktop Central, but Inventory Management is a solid feature, and Patch Management is a solid feature.

One area that could be improved with the solution would be integrations. Sometimes it happens that the agent got corrupted on the systems, and we have to manually uninstall and push it to the systems again. Also, ManageEngine does not recognize systems that are not on our network. For example, one of our employees in another city did not connect his or her laptop to the system for a few months, or just connected to the internet and did not connect to our VPN, so the agent got corrupted or disconnected from our ManageEngine. Then we have to manually ask them to connect to the network. Then we push all the updates.

That's the only issue we really face with Desktop Central. So if somehow we could connect it through the internet, that would be a great improvement. Right now, if a user is not connected to the VPN or the network and he's outside the country or city, and when he just connects the internet, ManageEngine does not connect to communicate with our server. 

Regarding additional features, I had created a lot of tickets for feature enhancement, things which were not available in Desktop Central previously, but were noted by the team, developed by the Desktop Central team, and published. For the last year and a half, and I haven't opened any tickets or seen any additional requirements from our side. Desktop Central is very good software.

I worked with this solution for about five years. I have had a great experience with Desktop Central, and I have great knowledge of this product. Five years of experience for one product is sufficient to learn the things under the product.

The performance of Desktop Central is nice. We don't need any high-end servers for Desktop Central; we just install it on a VM, Virtual Machine, the database, gigs, memory, and a few hard discs, and we don't need any high-end CPUs for the Desktop Central support. The performance is good, and it doesn't require any high-end processor.

The solution is definitely scalable. Once you are working on a virtualization environment, it's very simple to scale any product. We can enhance the memory and the processor of the servers.

We have around 400 or 500 client machines using the solution, and I was the person managing it for the last five years. In the last three months, my colleague has now been taking care of managing Desktop Central.

Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm very happy with the Desktop Central support team.

I created a lot of tickets for support and new features. They promptly responded and took care of those issues and how to resolve them. If I don't know how to perform the step, they always send detailed documentation or detailed steps to perform those tasks. The technical support is good. 

One thing that could be improved is documentation. For example, with Atlassian Jira and Confluence, their documentation is very strong. Desktop Central could improve the documentation so we don't need to create the support requests first; we just go to the documentation, and it should be very simple in words so everyone who is not technical or doesn't have the in-depth knowledge of Desktop Central can easily read and perform those steps. 

The initial setup of the solution is simple. We have a server on which we set up the Desktop Central server, and we synchronize our active directory with it. Then we push the agents in, on the OUs, and then on all the system got pushed. It only takes a few hours for the initial setup from scratch. 

The upgrade process is also very simple. We just bring down the system, get the update downloaded to the server, post it on the server, install it, and bring the server up. So that's great, and the agent always upgrades on the systems as well, once the server is upgraded. The upgrades only take a few minutes.

The validation process is quite long because we have to make sure that it upgrades all the agents on all the client machines. The validation is a lengthy process just to make sure that all the systems are upgraded on the new version of the agent. But the overall process is not very long.

I did the deployment of the solution on my own. I always upgrade the server myself, and I was the person who was managing the Desktop Central server and managing the Desktop Service Desk on my own.

The pricing is fine. We purchase a one year agreement and one year support with Desktop Central for 500 users, and the price was fine. We were not charged for any additional costs, except the licensing.

I've recommended this product to a few of my colleagues in different companies because I was admiring this product when we need to make sure that all the systems are healthy and patches are installed. It's a very user-friendly product, and anyone can use this product.

We are using the solution for desktop support. You can connect to the client machines and do the support for them remotely. You can record the sessions and you can deploy software. We use it to install operating systems. It's basically a desktop support solution.

The product makes it very easy to connect to clients. Normally, with all the tools I try, many have been messy when connecting with the client. With DesktopCentral, it's really easy. 

Normally, you can install the software and you are ready to run when you install the agent in the client. It's very easy to install on the clients' machines as you can connect with the active directory and deploy it automatically.

The initial setup is very simple.

The stability is very good.

The product tends to have some glitches in terms of connection when you have two connections to the same machine. For example, you have the internet cable connected to your PC, and you are connected to the WiFi. The client gets confused about that and loses the connection with the client a lot of the time if you don't deactivate one of them.

They should make it easier to deploy in the clients. 

Improvement of the chats on the web communication through the WAN would be helpful.

I've used the solution at this company for two years. In my last job, maybe I use it for four years approximately.

The product is very stable. Normally, I do the updates. I never have a problem or have to make a solution for coming back after a shutdown. It's reliable. there are no bugs or glitches. It doesn't crash or freeze. 

It's my understanding that the scalability is good. I don't have a cluster right now, however, from what I see, it's going to be easy to set up. In the option of the platform, you have an assistant to make a cluster and make your implementation bigger. That said, I didn't try it yet.

I have five technical users and I have 200 clients.

I don't have plans to have more clients or increase usage as the size of the company is finite. However, I will likely acquire more products from ManageEngine.

The initial implementation process was very simple. I even installed it myself. 

I didn't need support or a consultant to do the setup. I handled it myself and was very, very simple.

We pay licensing fees on a yearly basis. 

We have the aggregate fees for a few things, however, for the most part, it's all under one license fee. There aren't added costs.

We are partners. 

The advice I can give to people looking to implement this solution is to read all the information they have on the website as all the steps to handle the implementation is there. It is very easy to read and it's very accessible on their site. You don't need to look for other site guides or any other tutorials as everything you need is right there on their website.

I'd rate the solution at a nine out of ten. I've been pretty happy with the product in general.

With that solution, we can push patches out. We can deploy software, and it tracks our inventory. We can do OS deployment with it. That's about all that we use it for right now.

The patch management aspect of the solution is the most valuable part for us.

Overall, our experience has not been good.

In terms of the software itself, it's just kind of hit or miss as to whether or not it works. I've had to spend a lot of time with their port trying to get to work.

Technical support is not reliable. 

The solution isn't fully stable, and, when it goes down, it's hard to get it up and running.

The initial setup is complicated.

I've been using the solution for five or so years. It's been a while. 

I wouldn't say that it's stable. We've just had problems. Due to the fact that it's pretty complicated, to me anyway, and then when it does go down, it takes a while to get it working again.

The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We would prefer it if they were more reliable. We're not satisfied with the level of service we get.

The initial setup is rather complex. It's not really straightforward. 

I can't speak to their exact pricing. I don't have any information on that.

We are customers and end-users.

From Manage Engine, we're using just the Desktop Central and the Log 360. Desktop Central does not happen to be the MSP.

We are using version 10.1.2119.

I wouldn't necessarily recommend the solution to others. I would advise users to keep looking into other options.

I'd rate the solution at a four out of ten. We haven't been very happy overall.

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

I have been using ManageEngine Desktop Central for approximately one year.

The stability is good.

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

I have not had any issues, so I have not needed to contact technical support.

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

We use it for Windows patching, third-party application patching, and third-party application deployment. 

The advantage of this solution for us is that it has basically centralized all our IT support, both remote and on-prem. We no longer need to do a lot of sneakernet. We're basically doing full remote support with it.

This solution has many valuable features. It's a complete product that allows you to remote troubleshoot, has an inventory of systems, as well as other things. We own the entire suite. The UEM suite allows us to deploy Manage Patching, Deploy OS' as well as MDM Management. We use the entire Swiss Army knife of the product. We use some other ManageEngine products and there's seamless integration between them. They've implemented in-application support so you can type a question to support and you'll get a real time reply, which is great. They really listen to their customers and try to proactively support them. They're constantly listening to feedback and making improvements on the product. It's one of those things where they listen to the customers and they're constantly evolving the product.

There are occasional glitches but they deal with it very quickly and efficiently. They've actually just rolled out a whole new endpoint security add-on that includes the features I've been looking for. 

I've been using this solution for 10 years. 

The solution has been fairly stable. It's evolved over time and they've come a long way. It's been a consistently stable platform. We've previously used things like WSUS and Intune for Window Patch deployment, ManageEngine is by far easier to use than those products. 

This is a very scalable solution. It's deployed to our entire organization, so that's about 400 users.

The technical support is great. The challenge is that sometimes support has to go back to development and the lead time can take a while. It's no different to any other company. They're all going to do the same thing. I'd much rather have them fix it right the first time versus coming back constantly with band-aids.

The initial setup is easy. You build a server, you install, you run the executable, it installs. It has a self-contained database and it does its own thing. You're up and running in 10 minutes. Obviously, like any product, it's going to take you time to evolve the product, to use the product, to get to know the product, but you can be up and running in as quickly as 10 minutes.

The cost is fairly reasonable for what you're getting. As an end user, you always want everything for nothing, but the reality of the matter is you get what you pay for so I think the price is fair. If you compare it to things like other patch management and third party tools, I'd say the price is probably fairly good.

We've looked at a lot of solutions and, value for money, this product can't be beat. They're always packing more features into it. We've looked at a couple of other products and they're just more cumbersome to set up and more expensive.

It's worth taking a good look at this solution because I think it's a really good product and it has a lot of features. It has a lot of value added and they have great support.

I would rate this solution a nine out of 10. 

We use this product for:

• User management and Patch management.
• Application and software deployment management, which is made very easy using its software.
• Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
• Software usage monitoring by the users.
• Providing endpoint security and assets management.
• Discovering the software license and warranty details. 
• Device control like USB and security policies.
• Effectively applying restrictions on end-user devices like cameras and browsers.

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

We have been using ManageEngine Desktop Central for two and a half years.

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

The technical support is good but sometimes, there is a slight delay in response. 

We did not use another similar product before this one.

The setup was a bit complex initially but with use, we have become experts now.

Our implementation was done through a vendor.

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.

Our primary use for Manage Engine started off with just using Service Desk Plus to manage our internal issues.  Since started with just Service Desk Plus, we have moved on to utilizing Asset Management, MDM, and my favorite, the OS Deployment.  Another great part of Desktop Central is the Patch Management to deploy software and windows updates on our time and not Microsoft Windows. We have also utilized the Patch Management to deploy updates to external software such as Zoom, Snagit, Microsoft Teams, and many others. 

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it. That way we can improve our software and be a more robust organization. Also using the Asset Management gives us a way to see what equipment users have and when they need to be upgraded and or replaced. 

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS Deployment makes the process much, much easier to get them prepared for our users. We also utilize the Self Service Portal to push out applications and give the end-users the option to install the application if they want it and it can be installed without Administrative privileges which takes less time from the Help Desk or System Administrators.  

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment.  If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central.  We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports. 

We have been utilizing Manage Engine Desktop Central for approximately 2-3 years. 

The stability and performance of Desktop Central have been great. We have no issues, but we also use the on-prem option.

Desktop Central is deferentially very scalable.  They are always coming up with new options very often.  

Every time we have had to contact the customer support to assist with an issue or an answer, they have always been very knowledgeable and very helpful. They continue to follow-up after the issue has been resolved to ensure everything is going well and if there was anything else they would be able to assist with.   

Before we moved over to Desktop Plus, we were using Spice Works, mainly because they were free. They had several applications that are similar to Desktop Central, but they were just not the same.  It was a great investigation to make the switch to Desktop Central. 

The setup was fairly simple. We had no issues and were able to get everything up and running within 48 hours.  

Not with a vendor team, but with our talented staff of System Administrators who were able to read and study the verbiage of the documentation. 

It's hard to say what our ROI is because I do not work in the finance department. I can say that the happier we can make the executives and salespeople happy with their equipment their operation, they are able to produce more income for the company.

I would advise others to think about using Desktop Desktop for all their network, tickets, and assets needs. I personally have not used the network monitoring software, but it's like any of the other portions of Desktop Central, it must be good. 

No, there were no other applications we tried.

Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at a time to lower the long term cost.